Ratings based on 49 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by ANTHONY from Melbourne

Fantastic hotel

Posted May 18, 2014
Great service. I would recommend to anyone. Close to Emirates mall.
4 out of 5
Recommended
for Everyone
by Tom from Beds, England

Great location

Posted May 15, 2014
Only round the corner from Emerites mall, just off the main highway meant good location to see all of Dubai! Staff happy and helpful.
3 out of 5
Recommended
for Families
by Omar from Riyadh

needs improvement

Posted May 8, 2014 on Hotels.com
Overall it is not bad hotel , well decorated and good location nearby Mall Of The Emirates . BUT... THEY DON'T CLEAN THE ROOM PROPERLY.. WE FOUND A DRY DROP OF URINE OVER THE TOILET'S BOWL.. THE ENTRANCE OF THE NIGHT CLUB IS IN THE MAIN LOBBY SO YOU WILL HEAR LOUD MUISIC WHENEVER THE DOOR OPENS.
3 out of 5
by Axel from Bahrain

Good condition, poor service

Posted May 6, 2014
Pros: It was clean.
I did not like the breakfast and the staff service was not great. I had an issue because they started painting the floor of the gym right when I was running in the treadmill. I just wanted to mentioned it to the manager and left a message at the reception. They never got back to me. I found several small incidents like this one during my stay.
3 out of 5
Recommended
for Getaway With Friends
by GaryP from Oman

Disappointing despite room upgrade

Posted May 5, 2014 on Hotels.com
Staff on my arrival were really nice and I was given an upgrade but had to wait for nearly 30 mins for room to be ready. However, my friends were very unhappy when they arrived as they were told that even though we had booked a twin room none were available. The hotel acknowledged we had made our booking before other guests and even said it was our fault as we had no effort to confirm prior to our arrival that we still wanted twin beds. Noisy construction site next door to. Pool area was very dirty after a party.
3 out of 5
Recommended
for Everyone
by A verified traveler from CT

Clean.. Good location.. Loud music all night

Posted May 4, 2014
Nice hotle but i couldn't sleep at night.. To much noise.
3 out of 5
Recommended
for Everyone
by Khan from London UK

Nice hotel, close to emirates mall.

Posted Apr 29, 2014
Grand Excelsior was a decent hotel. The 'housekeepers' were amazing.....really helpful and left the room spotless every morning. Don't help yourself to the snacks that are NOT complimentary in the room....for a small box of pringles, they will charge you 45 Diram which is equivalent to around £8 GBP when you checkout. Please tip the staff that are helpful.....it's nice to put a smile on their faces.
2 out of 5
Recommended
for Getaway With Friends
by Melissa from Portland

Some of the worst service I've ever had

Posted Apr 21, 2014 on Hotels.com
This place actually gets more than a "1" on service only because when I spoke to a manager, she seemed genuinely upset that so many things had gone wrong with our stay. Not that she did anything about it. For starters, they didn't have a room ready when we tried to check in at 2:30 p.m. (after check-in time). We were told to leave our bags downstairs and it took them 5 hours, 2 phone calls and us physically walking downstairs to get it back. By that time we were late for dinner and didn't have time to take the bags back up to our room and change out of the clothes we had traveled in. The room itself REEKED of horrible perfume, we're guessing maybe to mask the smell of urine in the bathroom. Trash behind the bedside tables. Safe was still locked from previous user, we called to have it opened and that request also got ignored. In fact, any time we tried to call the service number it would either go unanswered or take at least 2 minutes for someone to answer. The hotel itself isn't terrible but not great either - location is really only good if you want to go to Mall of the Emirates, which is really just like any other mall. We had so many problems with this place I can't even remember it all.
4 out of 5
Recommended
for Everyone
by Sue from Doha

Very comfortable room

Posted Apr 17, 2014
Pros: Very comfortable room, glitzy decor in public spaces
Cons: The lobby coffee shop was rather limited
Location: It was just a short and pleasant walk to Mall of the Emirates, local supermarkets and eating places
Short stay, but very comfortable. We opted for a simple room service continental breakfast -- very nice -- rather than the expensive "sumptuous buffet" that was the only alternative.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

business trip

Posted Apr 9, 2014
Pros: Good value for the money
Good value for the money the staff are helpful. The hotel is convenient to reach the airport and other locations if you have a car. The food is ok