Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Sarah from Ottawa, Canada

Not the best view but very comfortable

Posted Jun 30, 2014
Pros: Close to metro station to get to the Dubai Mall and Burj al Khalifa. Hotel provided a free shuttle service to the outlet mall and Jumeira Beach.
Cons: The hotel should have information on excursions and attractions available in guest rooms.
Location: Walking distance to the Mall of the Emirates and convenience stores.
Great experience. The hotel was very new and the room was gorgeous. Staff were very helpful.
Comment from Hotel Management
Jul 6, 2014 by Kezia, Hotel Management
Dear Ms. Sarah, Greetings from Holiday Inn Dubai - Al Barsha! Thank you for the spared time to review us, we appreciate your kind comments. We do have Guest Service Directories in each room with brief information on things to do in Dubai. Our Travel Desk on the lobby level beside the Reception are more than willing to give you more information on tours and safaris. Your comments are valuable as it allows us the opportunity to improve on our customer service. We look forward to welcoming you back. Best regards, On behalf of Ms. Kezia Devini Naicker Marketing and Communication Executive Holiday Inn Dubai - Al Barsha
4 out of 5
Recommended
for Everyone
by A verified traveler from cairo, Egypt

Nice hotel close to the business districts

Posted Jun 23, 2014
Pros: Easy location for business travellers. Helpful staff. Nice rooms. They upgraded me because of my IHG status
Cons: The cost of the nuts drinks potato chips in the room are too expensive
I used the hotel as a base for business visits. Hotel was clean and good condition and well appointed. I initially used the hotel taxis but found them rather expensive so switched to local taxis. Buffet breakfast was quite good although a little on the expensive side. I would stay here again though and I would recommend it especially for business travelers
Comment from Hotel Management
Jun 25, 2014 by Kezia, Hotel Management
Dear Mr. Terry, Greetings from Holiday Inn Dubai - Al Barsha! Thank you for reviewing us, we are happy you enjoyed your stay with us. Our staff, take great pride in ensuring all guest needs are handled with care. We are looking forward to welcoming you back. Best regards, Holiday Inn Dubai - Al Barsha Team
5 out of 5
Recommended
for Everyone
by mahd

Holiday inn always delivers

Posted Jun 1, 2014
Pros: everythin
Great experience. I love IHG and specifically Holiday Inn. I loved the hotel and the area. Staff were great
Comment from Hotel Management
Jun 2, 2014 by Kezia, Hotel Management
Dear Mr. Mahd, Greetings from Holiday Inn Dubai - Al Barsha! Thank you for reviewing us, it is pleasing to know that you love IHG and specifically Holiday Inn. We look forward to welcoming you back. Best regards, On behalf of Ms. Kezia Devini Naicker Marketing and Communication Executive Holiday Inn Dubai - Al Barsha
4 out of 5
Recommended
for Everyone
by Vanessa

Two night stopover

Posted May 3, 2014
Considering this hotel is advertised as a budget hotel, we were pleasantly surprised from the moment of our arrival. The staff were very professional and helpful. The pool, although small, was clean and well kept. We were upgraded on arrival and our room was clean and quite big. The cleaners went above and beyond- even hanging out clothes that were damp for us :) We ate in the restaurants twice. The Buddha was fantastic! Highly recommend if. Great location- close to the mall (about a 7 minute walk) with lots of little coffee shops around that are perfect for breakfast.
Comment from Hotel Management
May 15, 2014 by Kezia, Hotel Management
Dear Ms. Vanessa, Greetings from Holiday Inn Dubai - Al Barsha! Thank you for reviewing us. We appreciate your very kind comments and are so happy you enjoyed your stay with us. We look forward to welcoming you back. Best regards, Holiday Inn Dubai - Al Barsha Team
4 out of 5
Recommended
for Everyone
by Grant from Melbourne

Clean, modern hotel in great location.

Posted May 1, 2014
Pros: Modern design, location, pool & bar, gym, breakfast.
Cons: The light switch outside the bathrooms is annoying as it means waking up your partner if you need to use the bathroom during the night.
Location: Mall of Emirates is within easy walking distance and provides convenience for anything you may need including shopping, restaurants and movies.
The room we booked was not ready when we arrived at 1 am nor the next day when it was promised. We were quickly upgraded for the rest of our week stay and had no further problems. Staff are very friendly and helpful. Will stay here again without a doubt.
Comment from Hotel Management
May 15, 2014 by Kezia, Hotel Management
Dear Mr. Grant, Greetings from Holiday Inn Dubai - Al Barsha! Thank you for reviewing us, we do apologize that you did not get your room right away when you checked in. We are happy that you liked your upgrade and enjoyed the rest of your stay. Looking forward to welcoming you back. Best regards, Holiday Inn Dubai - Al Barsha Team
4 out of 5
Recommended
for Everyone
by Joan from London

Comfy hotel near Metro and Mall of the Emirates.

Posted Apr 8, 2014
Pros: I liked the range of facilities- gym, swimming pool, choice of restaurants, and proximity to the Metro.
Location: It isn't in the centre of anything but sights can be reached easily by Metro (very cheap). The Mall of the Emirates with its ski slope is very close.
Conveniently situated hotel close to two Metro stations and within easy walking distance of Mall of the Emirates. However, if you need to be close to a beach then this is not for you. Staff were efficient and courteous. Great view from the rooftop swimming pool and the open air roof bar which is ideal for a relaxing drink or a light snack in the evening. The excellent breakfast buffet included croissants, fresh fruit, cold meats, cereals with a choice of regular milk or soya milk, hot dishes like mushrooms, beef bacon, baked beans, and eggs cooked to order any way you like. It was very good value for money.
Comment from Hotel Management
Apr 26, 2014 by Kezia, Hotel Management
Dear Ms. Joan, Greetings from Holiday Inn Dubai - Al Barsha! Thank you for reviewing us. We are pleased that you enjoyed your stay in our hotel. Your generous praise to our staff, pool and breakfast is highly appreciated. We are looking forward to welcoming you back. Best regards, On behalf of Ms. Kezia Devini Naicker Marketing and Communication Executive Holiday Inn Dubai - Al Barsha
4 out of 5
Recommended
for Business Travelers
by Calico from Hertforshire, UK

Fine but bland

Posted Mar 31, 2014
Pros: Friendly staff
Cons: A mini shop selling basics would have been handy - so you don't have to waste time going to one of the dreaded shopping malls for essentials.
Location: On the main Dubai road, so useful for getting taxis / the metro stop but does feel like a service station on the M25. Traffic noise constant!
Fine for a business stay, staff were helpful with getting documents printed. Odd system with the wi-fi. Free in the lobby but you have to obtain a code and pay per day in the rooms, though they did waive this fee when I asked about it. Hotel pleasant and clean. Breakfast good but didn't try the restaurants.
Comment from Hotel Management
Apr 26, 2014 by Kezia, Hotel Management
Dear Guest, Greetings from Holiday Inn Dubai - Al Barsha! Thank you for reviewing us. We appreciate the time taken and value your comments. You will be happy to know that our Wifi is now complimentary for all in house guests. Since you have enjoyed our breakfast buffet, it is our pleasure to invite you upon your return to sample our award winning restaurants The Royal Budha (Thai) , Gharana (Indian) or have a drink at Xennya Terrace which overlooks the coastline of Dubai. We promise you will not be disappointed. We are looking forward to welcoming you back. Best regards, On behalf of Ms. Kezia Devini Naicker Marketing and Communication Executive Holiday Inn Dubai - Al Barsha
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Mar 25, 2014
This was our first stay in Dubai the hotel was just right for us as we used it as a base for visiting our son. The staff were excellent and standard of room very good. Would recommend to anyone.
Comment from Hotel Management
Apr 26, 2014 by Kezia, Hotel Management
Dear Guest, Greetings from Holiday Inn Dubai - Al Barsha! Thank you for the kind review and recommendation. We are please that you enjoyed your stay. We are looking forward to welcoming you back next time you visit your son in Dubai. Best regards, On behalf of Ms. Kezia Devini Naicker Marketing and Communication Executive Holiday Inn Dubai - Al Barsha
5 out of 5
Recommended
for Everyone
by Jim from Oregon, USA

Nice clean hotel. A good quality Holiday Inn.

Posted Mar 24, 2014
Pros: The metro station is right outside of the Has a sports bar downstairs. Lots of ladies during the later hours.
Location: Mall of Emirates is one stop away on the metro station.
Nice quiet place. A huge Holiday Inn with good clean rooms.
Comment from Hotel Management
Apr 26, 2014 by Kezia, Hotel Management
Dear Mr. Jim, Greetings from Holiday Inn Dubai - Al Barsha! Thank you for the wonderful review. We appreciate your kind comments and look forward to welcoming you back upon your return to Dubai. Best regards, On behalf of Ms. Kezia Devini Naicker Marketing and Communication Executive Holiday Inn Dubai - Al Barsha
2 out of 5
by CoSuDu from Middle East

Positive: Hotel close to Sharaf DG Metro Station

Posted Mar 17, 2014
Pros: The staff were very nice and the hair salon was excellent. The gym is very good.
Cons: The rooms could use new rugs, new mattresses, & the A/C in the lobby could be turned down a bit.
Location: Close to Metro station and a very busy, great seafood restaurant. Within walking distance to Mall of Emirates.
Though it is close to the Metro, a few really great restaurants down the street, & within walking distance to the Mall of the Emirates, I do not recommend the Holiday Inn Dubai Al Barsha. We arrived 1 hour early & told staff we don't mind waiting for the room. They wanted to hurry because they wanted to make a good impression and they are service-oriented, which I understand. Unfortunately, in their rush, the housekeeping staff DID NOT CHANGE THE SHEETS FROM THE PREVIOUS GUEST - VERY DISGUSTING!! We became aware of this oversight half way through the night when I was awakened by the sickening smell. We complained and got an apology. Wow. The staff for breakfast were too concerned about the 2 of us sitting at a table for 4 and made us move; however, there were more than enough tables of 4 & absolutely no families of 4 came in the whole hour we were there. They were far too-anxious about the table situation. Some of the food at the breakfast buffet was terrible & some was good. The syrup was certainly new to me - should syrup be stringy? Weird. The common areas of the hotel were very cold but oddly enough, the gym was too warm. The staff overall were very nice & the hair salon is excellent, got a great cut by Hayan (hope I spelled his name correctly).
Comment from Hotel Management
Apr 26, 2014 by Kezia, Hotel Management
Dear Guest, Greetings from Holiday Inn Dubai - Al Barsha! Thank you for your review. Please note that your feedback is very important to us as all situations are carefully inspected. We look after concerns of our guests as a priority in our Customer Care Drive, and take action promptly in areas that require improvement. It is only through feedback such as yours that we are able to continually monitor and improve our operations. We do hope that you will give us an opportunity to make it up to you on your next visit to Dubai. Best regards, On behalf of Ms. Kezia Devini Naicker Marketing and Communication Executive Holiday Inn Dubai - Al Barsha