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Sofa bed must be provided in each suite room. when someone book a suite for 4, that's mean we need to accommodate 4 people sleeping. not only one bad in the room.
I would not recommend this hotel. There's a clear problem in terms of cleaning and management. We found food in the fridge when we arrived, the sheets were dirty and were probably not changed, the bathroom was not very clean and old and needed improvements. Only the location is great (close to Union metro station and many shops around).
Stéphane
8/10 Good
Zaheedhussein, Arusha
Jan 4, 2024
Liked: Cleanliness, staff & service, amenities
We didn’t like the tub in the room and also the extra mattress provided was too hard to sleep on.
Cockroaches noted in the two rooms we were in. Hotel rooms looked older than they were. Staff kept rooms decently clean. Staff overall helpful. Good area near malls and 3 different night markets. Lots of shopping and exploring one can do. Near subway station.
We had a nice bedroom but the bathroom was in need of an update. The location is really good with a metro station and bus station a few minutes walk away, across the road is a big shopping centre plus there are 100s of restaurants and cafes. The hotel staff were very helpful as well.
The rooms are nice and big. Decor is dated but it's fine. The flat screen TV's are old and don't have an HDMI port that you could use to extend your computer screen area. There is only one restaurant in the evening, there are sometimes noisy parties in the adjacent room in the evening. Gym is adequate and not busy. Rooftop pool and sunbathing area.
outdated design for a 4 star facility, but still ok. soft bed, good airconditioning. good location since its near al riqqa st where there are a lot of food options. nice breakfast in the ground floor for the money.
Hotel itself is good. It was quite clean, apart from some minorities.
Location is comfortable, close to airport and metro. Ride to city centre does not take long.
It feels a bit outdated in furnishing or bath, but everything works as expected. I think it was a great hotel back in the days, now it is just good.
The hotel is a few minutes walk from dozens of places to eat and lots of shops. There is a metro and bus stop near the hotel. The room was very nice and hotel staff were also very friendly. It's only a short taxi ride from the airport.
stuart
Stayed 4 nights in Nov 2022
6/10 Okay
Ahron
Oct 31, 2022
Ahron
Stayed 2 nights in Oct 2022
10/10 Excellent
Siddharth
Oct 22, 2022
Siddharth
Stayed 2 nights in Oct 2022
8/10 Good
Kashif
Traveled with family and small children
Sep 8, 2022
Liked: Cleanliness, staff & service, amenities
old building that needs updating, great location.
Kashif
Stayed 6 nights in Aug 2022
Response from Queentin Suresh on Sep 11, 2022
Dear Valuable Guest, Greetings from Landmark Grand Hotel!!! Thank you very much to staying with us, and we are glad to know that you had enjoyed your stay with us. Also we have noticed your negative feed back, and we shall look in to it and see that we will take required action accordingly. Looking forward to welcoming you once again. best Regards, Queentin Suresh, Assistant Front office Manager.
Dear Valuable Guest, Greetings from Landmark Grand Hotel!!! Thank you very much to staying with us, and we are glad to know that you had enjoyed your stay with us. Also we have noticed your negative feed back, and we shall look in to it and see that we will take required action accordingly. Looking forward to welcoming you once again. best Regards, Queentin Suresh, Assistant Front office Manager.
Dear Valuable Guest, Greetings from Landmark Grand Hotel!!! Thank you very much to staying with us, and we are glad to know that you had enjoyed your stay with us. Looking forward to welcoming you once again. best Regards, Queentin Suresh, Assistant Front office Manager.
6/10 Okay
Adedayo
Business traveler, Traveled with family
Jul 19, 2022
Liked: Cleanliness
3 star hotel close to airport. Room was clean with 1 bed. They charge for extra bed. Tv had limited English channels.
Adedayo
Stayed 1 night in Jul 2022
Response from Queentin Suresh on Sep 11, 2022
Dear Valuable Guest, Greetings from Landmark Grand Hotel!!! Thank you very much to staying with us, and we are glad to know that you had enjoyed your stay with us. Also we have noticed your negative feed back, and we shall look in to it and see that we will take required action accordingly. Looking forward to welcoming you once again. best Regards, Queentin Suresh, Assistant Front office Manager.
8/10 Good
marwan
Traveled with family
Jul 17, 2022
Liked: Staff & service
Disliked: Room comfort
الحمدلله ع كل حال
فندق قديم وخدماته قديمة وعند اصلاح شي يخرب شي ثاني مافي صيانة مستمرة ع الغرف
marwan
Stayed 15 nights in Jun 2022
Response from Queentin Suresh on Sep 11, 2022
Dear Valuable Guest, Greetings from Landmark Grand Hotel!!! Thank you very much to staying with us, . Also we have noticed your negative feed back, and we shall look in to it and see that we will take required action accordingly. Looking forward to welcoming you once again. best Regards, Queentin Suresh, Assistant Front office Manager.
It's dirty, falling apart, mould in the bathroom, floors are dirty, it stinks, pillows are horrible, service takes a minimum of 2 hours, overprices, ripoff. Worst ever. Would never go back.