Dear Valued Guest,We greatly appreciate your outstanding rating and wonderful feedback!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Ms. Ashia,Thank you for taking the time to share your positive experience at Mercure Gold Hotel. We are delighted to hear that you enjoyed your stay and that our front-line staff accommodated your early check-in request. It's great to know that you found the rooms and facilities spacious, and you were able to make use of the swimming pool and gym.We appreciate your feedback on the shuttle service, and we're glad it was convenient for your travels to nearby places. It's wonderful to hear that you explored the local area, took advantage of the taxi services, and enjoyed the beautiful rooftop views and ambiance.We hope to have the pleasure of welcoming you back to Mercure Gold Hotel for another great experience.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Hussein,Thank you for choosing Mercure Gold Hotel and taking the time to share your positive feedback. We're glad to hear that you found good value for money during your stay and that our location was convenient for your needs. It's always rewarding to receive compliments about our staff, and we're pleased to know they were helpful and nice, providing you with a positive experience.We appreciate your kind words and hope to welcome you back on your next visit to Dubai. Sincerely,Chris FourmentGeneral Manager

Dear Mr. Aleksandra,We greatly appreciate your outstanding rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Emmanuel,We greatly appreciate your outstanding rating & feedback!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Deo,We greatly appreciate your outstanding rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Deo,We greatly appreciate your outstanding rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. James,Thank you for taking the time to share your rating with us. We genuinely appreciate your input and are sorry to hear about your less-than-satisfactory experience. We understand the importance of providing a positive stay for our guests and we regret that we fell short of your expectations.To better address your concerns, could you please provide more details about the specific issues you encountered during your stay? Your feedback is valuable to us and we want to ensure that any shortcomings are addressed promptly. Our goal is to make improvements based on your insights and create a more enjoyable experience for all our guests.We hope to have the chance to welcome you back in the future, providing you with a better experience.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Anthony,We greatly appreciate your outstanding rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Michal,Thank you for choosing Mercure Gold Hotel for your stay and for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our good breakfast, found our staff pleasant and appreciated the hotel's location.We also appreciate your constructive feedback regarding the noise levels and the condition of the curtains. Please accept our sincere apologies for any inconvenience caused. We value your input and rest assured, we will address these issues to enhance the overall experience for our guests.We understand your suggestion about refurbishment and we continuously work towards maintaining and improving our facilities to ensure a comfortable stay for our guests.We hope to have the opportunity to welcome you back for a positive experience in the future.Sincerely,Chris FourmentGeneral Manager

Dear Ms. Gina,Thank you for choosing Mercure Gold Hotel for your recent stay and for providing us with your valuable feedback. We appreciate your positive comments about the bathroom, shower and the prompt response from our team to address the issues you encountered.However, we sincerely apologize for the inconveniences you faced. Your observations are crucial to us and we will certainly take them into consideration for future improvements.We are pleased to know that our housekeeping and maintenance teams were able to assist promptly. Your comfort is our priority and we will continue working towards enhancing our services and facilities.We hope to have the opportunity to better serve you during your next visit.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Ali,We greatly appreciate your outstanding rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Omar,Thank you for taking the time to share your rating with us. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is our top priority, and we would like to learn more about the specific issues you encountered during your stay. If you could provide additional details, it would be immensely helpful for us to address and rectify the concerns you've raised.We look forward to the opportunity to welcome you back and provide the exceptional service we strive for.Sincerely,Chris FourmentGeneral Manager

Dear Ms. Leyani,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is our top priority, and we would like to learn more about the specific issues you encountered during your stay. If you could provide additional details, it would be immensely helpful for us to address and rectify the concerns you've raised.We look forward to the opportunity to welcome you back and provide the exceptional service we strive for.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Adrian,We greatly appreciate your outstanding rating and wonderful feedback about the pool!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Sundas,Thank you for taking the time to share your feedback with us. We appreciate your constructive comments, and we sincerely apologize for any inconvenience you experienced during your stay.We are sorry to hear about the issues with the shower drain and the signs of wear and tear in various areas of the hotel. Please be assured that we take these matters seriously, and we will address them promptly to enhance the overall guest experience.On a positive note, we are pleased to hear that you found our staff exceptional. We will share your compliments with the team, and they will be encouraged by your kind words.We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Chris FourmentGeneral Manager

Dear Ms. Ana,We sincerely appreciate your continued loyalty and patronage at Mercure Gold Hotel. It's always a pleasure to welcome you back, and we're grateful for the trust you place in us for your accommodation needs.We're glad to hear that you appreciate our hotel's convenient location. However, we have taken note of your feedback regarding the nighttime activities. We strive to provide a comfortable and enjoyable environment for all our guests, and your comments are valuable in helping us maintain a high standard.Once again, thank you for choosing Mercure Gold Hotel. We look forward to serving you again and providing you with an even more enjoyable experience.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Omar,Thank you for taking the time to share your rating with us. We genuinely appreciate your input and are sorry to hear about your less-than-satisfactory experience. We understand the importance of providing a positive stay for our guests and we regret that we fell short of your expectations.To better address your concerns, could you please provide more details about the specific issues you encountered during your stay? Your feedback is valuable to us and we want to ensure that any shortcomings are addressed promptly. Our goal is to make improvements based on your insights and create a more enjoyable experience for all our guests.We hope to have the chance to welcome you back in the future, providing you with a better experience.Sincerely,Chris FourmentGeneral Manager

Dear Valued Guest,Thank you for your kind words about our staff and the healthy environment. We are delighted to hear that you had a positive experience during your stay. Our team is dedicated to ensuring the well-being and satisfaction of our guests.We look forward to welcoming you again in the future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Tareq,Thank you for taking the time to provide your feedback on your recent stay at Mercure Gold Hotel. We appreciate your valuable input.We're glad to hear that you found our personnel superb. Your satisfaction is important to us, and we apologize for any inconvenience caused by the odor in the rooms. We take your comments about the floor carpets into consideration as we continually strive to enhance our guests' experience.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.If you have any further comments or suggestions, please feel free to share them.Sincerely,Chris FourmentGeneral Manager

Dear Ms. Lidiia,Thank you for your feedback regarding your recent stay. We're pleased to hear that you found your experience at our hotel to be good.We value your input and are always looking for ways to enhance our services.We hope to welcome you back in the future and continue providing you with a positive experience.Thank you for choosing Mercure Gold Hotel.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Aqeel,We greatly appreciate your outstanding rating & wonderful feedback!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Siham,We greatly appreciate your outstanding rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Ervin,Thank you for taking the time to share your feedback. We are pleased to know that you found your room spacious and enjoyed the nightclub and rooftop pool at our hotel.Your satisfaction is important to us, and we are delighted that you had a positive experience during your stay. We work hard to provide our guests with comfortable and enjoyable accommodations.We look forward to welcoming you back to Mercure Gold Hotel in the future.Thank you for choosing to stay with us.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Miguel,Thank you for taking the time to share your feedback about your recent stay at Mercure Gold Hotel. We appreciate your positive comments about our property.We apologize for any inconvenience or disappointment you experienced regarding the fee for ice in the room. We value your feedback, and we understand your perspective. Our aim is to provide a comfortable and enjoyable experience for our guests, and we will take your comments into consideration as we review our policies.Your satisfaction is important to us, and we hope you might consider staying with us again in the future, allowing us the opportunity to better meet your expectations.Thank you for choosing our hotel, and we look forward to the possibility of serving you again.Sincerely,Chris FourmentGeneral Manager

Dear Ms. Avazova,We are truly sorry to hear that you had a negative experience with our service. We take guest feedback seriously, and your satisfaction is our top priority.If you could kindly provide more details or specifics about the issues you encountered, it would be immensely helpful for us to address and rectify them. Your feedback will assist us in making the necessary improvements to provide a better experience for all our guests.Please accept our apologies for any inconvenience you faced during your stay, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Khalid,We greatly appreciate you taking the time to evaluate your recent experience at Mercure Gold Hotel Jumeirah.We are genuinely concerned to see that you provided a lower rating for your stay. We would greatly appreciate the opportunity to hear more about your experience so that we can better understand your concerns and work to address them. Your feedback is invaluable in helping us improve our services.We sincerely hope that you will consider staying with us again for your future accommodation needs. It is our earnest desire to have the chance to serve you better in the near future.Kind regards,Chris FourmentGeneral Manager

Dear Mr. Emad,Thank you for your excellent rating & wonderful feedback!We hope to have the privilege to welcome you back in near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Abdul,Thank you for your feedback!We regret to learn about the less positive experience occurred during your stay. Please accept our sincerest apologies for the unavailability of the connecting rooms due to high occupancy. Please rest assured that your concerns have been shared with the team Manager to take corrective action on you feedback and measures to ensure that it will not reoccur again in the future.It is our hope that it will not deter you from using our property and we look forward to be in your service again in the future. Sincerely,Chris FourmentGeneral Manager

Dear Mr. Ahmed,Thank you for your valuable feedback!We are glad to note that our team have been instrumental during your memorable stay with us. Your positive comments reassure us that on this occasion we have achieved our goal that of creating an ultimate hospitality experience for our valued guests. Your excellent appraisal will be shared with HNIN & RASHED for their exceptional service to you. We look forward to welcoming you among us for another bespoke experience.Sincerely, Chris FourmentGeneral Manager

Dear Mr. Ahmed,Thank you for your valuable feedback!We are glad to note that our team have been instrumental during your memorable stay with us. Your positive comments reassure us that on this occasion we have achieved our goal that of creating an ultimate hospitality experience for our valued guests. Your excellent appraisal will be shared with HNIN, RASHED & MOSTAFA for their exceptional service to you. We look forward to welcoming you among us for another bespoke experience.Sincerely, Chris FourmentGeneral Manager

Dear Ms. Prithma,Thank you for your evaluation toward your overall experience at Mercure Gold Hotel Jumeirah.We are concerned that you gave a lower rating for your stay. We hope that we will have the chance to hear more about your experience to address the matter. We do hope that you will consider us again on your future accommodation needs.It is our hope that you will give us the opportunity to serve you better in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Valued Guest,Thank you for your excellent rating and wonderful feedback!We look forward to your many more visits among us in nearby future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Arvin,Thank you for your excellent rating and wonderful feedback!We look forward to your many more visits among us in nearby future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Lukas,Thank you for your excellent rating!We look forward to your many more visits among us in nearby future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. Abdul,Thank you for your excellent rating!We look forward to your many more visits among us in nearby future.Sincerely,Chris Fourment General Manager

Dear Mr. Monzur,Greetings from Mercure Gold Hotel Jumeirah.We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Relations OfficerLiliia Overchuk

Dear Valued Guest,Thank you for sharing your feedback regarding your visit with us at Mercure Gold Hotel Dubai.It was a pleasure to have you as our guest here and we are very glad to learn that our products and services exceeded your expectations.Thank you once again and we look forward to welcoming you back at Mercure Gold Hotel Dubai.Best Regards,Chris FourmentGeneral Manager

Dear Mr. Anthony,Thank you for sharing your feedback regarding your visit with us at Mercure Gold Hotel Dubai.It was a pleasure to have you as our guest here and we are very glad to learn that our products and services exceeded your expectations.Thank you once again and we look forward to welcoming you back at Mercure Gold Hotel Dubai.Best Regards,Chris FourmentGeneral Manager

Dear Jorge,Thank you for your evaluation toward your overall experience at Mercure Gold Hotel.We are concerned that you gave a lower rating for your stay. We hope that we will have the chance to hear more about your experience to address the matter. We do hope that you will consider us again on your future accommodation needs.It is our hope that you will give us the opportunity to serve you better in the near future.Chris FourmentGeneral Manager

Dear Valued Guest,Thank you for sharing your feedback regarding your visit with us at Mercure Gold Hotel Dubai.It was a pleasure to have you as our guest here and we are very glad to learn that our products and services exceeded your expectations.Thank you once again and we look forward to welcoming you back at Mercure Gold Hotel Dubai.Best Regards,Chris FourmentGeneral Manager

Dear Valued Guest,Thank you for sharing your feedback regarding your visit with us at Mercure Gold Hotel Dubai.It was a pleasure to have you as our guest here and we are very glad to learn that our products and services exceeded your expectations.Thank you once again and we look forward to welcoming you back at Mercure Gold Hotel Dubai.Best Regards,Chris FourmentGeneral Manager

Dear Mr. Ian,Thank you for your evaluation toward your overall experience at Mercure Gold Hotel.We are concerned that you gave a lower rating for your stay. We hope that we will have the chance to hear more about your experience to address the matter. We do hope that you will consider us again on your future accommodation needs.It is our hope that you will give us the opportunity to serve you better in the near future.Sincerely,Chris FourmentGeneral Manager

Dear Mr. John,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Gold Hotel Guest Relations Officer Liliia Overchuk

Dear Ms. Momina,Thank you for your evaluation toward your overall experience at Mercure Gold Hotel.We are concerned that you gave a lower rating for your stay. We hope that we will have the chance to hear more about your experience to address the matter. We do hope that you will consider us again on your future accommodation needs.It is our hope that you will give us the opportunity to serve you better in the near future.Best Regards,Chris FourmentGeneral Manager