Outdoor pool, pool umbrellas, sun loungers

Reviews

7.4

Good

Rating 10 - Excellent. 51 out of 175 reviews" "
Rating 8 - Good. 64 out of 175 reviews" "
Rating 6 - Okay. 33 out of 175 reviews" "
Rating 4 - Poor. 17 out of 175 reviews" "
Rating 2 - Terrible. 10 out of 175 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai
Good location close to the airport. Apartment very spacious with balcony for great views.
Stayed 4 nights in Mar 2020
Response from Hotel Management on Mar 23, 2020
Dear Paul, Thank you for your positive review about our hotel. We look forward to see you on your next trip. Best regards,

6/10 Okay

Paul, Exeter

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Arrived midnight from the UK to find that despite having pre-paid the room many months earlier, and having called the day before to confirm that everything was in order ,was told hotel is fully booked and no record booking. Hotel management eventually shipped us off after hours of waiting to another hotel for the night. Apart from the booking mess-up, the place is fine. Review for 2 bed apartment - Decent spacious rooms, well equipped kitchen and living room areas... reception staff courteous and helpful. 10 min walk to the nearest metro station, and the Al-Rigga main road of restaurants is about the same distance away.
Stayed 6 nights in Jan 2020
Response from Mohamed Jaber -Assistant Front Office Manager. on Feb 21, 2020
Dear Paul, Greetings from Nojoum Hotel Apartments! Thank you so much for taking the time to share your reviews on our hotel. We are delighted to see that you have found our rooms and staff up to your expectations. Kindly be assured that your message on staff hospitality has been passed to our management for immediate attention. We thank you again for staying at Nojoum Hotel Apartments and we look forward to welcoming you back. Best Regards, Mohamed Jaber -Assistant Front Office Manager.

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the spacious rooms but the amenities were poorly maintained and there were a lot of flies and cockroaches in my apartment. They were informed and nothing was done about it.
Stayed 10 nights in Dec 2019
Response from Mohamed Jaber – Assistant Front Office Manager. on Dec 30, 2019
Dear Valued Guest, Greetings from Nojoum Hotel Apartments! Thank you so much for taking the time to share your reviews on our hotel. We are delighted to see that you have found our rooms up to your expectations. Be assured that your message has been passed to our management for immediate attention. We thank you again for staying at Nojoum Hotel Apartments and we look forward to welcoming you back. Best Regards, Mohamed Jaber – Assistant Front Office Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Thomas

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Stayed 15 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and always trying to help especially the male staff.
Stayed 1 night in Nov 2019
Response from Saber Riabi- Front Office Manager on Nov 22, 2019
Dear Value Guest, Thank you so much for taking the time to share your reviews on our hotel. We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back. Best Regards, Saber Riabi - Front Office Manager.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The staff especially front of house staff couldn’t do enough for you especially the lady on reception very helpful. Apartment very spacious and clean great to have a washing machine and a proper kitchen I had 3 bathroom and 2 bedroom apartment and I further booked right up until the end of September well done nujoom apartment keep up the great work
Stayed 2 nights in Sep 2019
Response from Saber Riabi- Front Office Manager on Oct 10, 2019
Dear Valued guest, Thank you for sharing your review. We take note of your constructive feedback regarding the behavior of some staff. We sincerely apologies for the impression we have left you with. We will remind the team in this matter and additional coaching will be provided for our colleagues to ensure that our hallmarks are always followed. Best Regards, Saber Riabi- Front Office Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1) The staff were very uncooperative - not willing to help me/listen to me. 2) There was mould all over the place/dirty conditions. 3) It is not like the image shown - it is run down and in a very bad condition. All images seem Photoshopped
Stayed 7 nights in Aug 2019
Response from Saber Riabi- Front Office Manager on Sep 15, 2019
Dear Valued guest, Thank you for sharing your review. We take note of your constructive feedback regarding the behavior of some staff. We sincerely apologies for the impression we have left you with. We will remind the team in this matter and additional coaching will be provided for our colleagues to ensure that our hallmarks are always followed. Best Regards, Saber Riabi- Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nice clean apartment and friendly staff. Very efficient
Stayed 3 nights in Aug 2019
Response from Saber Riabi- Front Office Manager on Sep 15, 2019
Dear Valued guest, Thank you for sharing your review. We take note of your constructive feedback regarding the behavior of some staff. We sincerely apologies for the impression we have left you with. We will remind the team in this matter and additional coaching will be provided for our colleagues to ensure that our hallmarks are always followed. Best Regards, Saber Riabi- Front Office Manager

8/10 Good

Emmanuel

Liked: Staff & service, property conditions & facilities, room comfort
My experience at Nojoum hotel apartment
The hotel is situated in a very nice location close to a shopping center. Very nice staffs who are willing to assist anytime. Spacious rooms. The only negative comment is that the cooking utensils in the kitchen were not adequate. This should be improved upon. Apart from this, the hotel is generally okay. We enjoyed our stay in the hotel.
Stayed 5 nights in Aug 2019
Response from Saber Riabi- Front Office Manager on Sep 5, 2019
Greetings from Nojoum Hotel Apartments! Thank you so much for taking the time to share your reviews on our hotel. We are delighted to see that you have found our hotel up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back. Best Regards, Saber Riabi - Front Office Manager

10/10 Excellent

Dr, Abuja,Nigeria

Traveled with family
Liked: Cleanliness, amenities
The apartment was cute and very clean.The attendant were all very helpful. There is a shopping mall just opposite d hotel to take care if our needs.However,the udea of not having a buffet breakfast is not good enough.Also our flight came in early hours say about 6am and we were not checked in until 2pm even after alerting the hotel by mail.We were told that expedia was supposed to have told us we cant check in. Otherwise everything went well.
Stayed 5 nights in Jul 2019
Response from SABER on Aug 3, 2019
Dear valued guest, Greetings from NOJOUM HOTEL APARTMENTS, Thank you so much for taking the time to share your reviews on our hotel. We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back. Best Regards, Saber Riabi - Front Office Manager.

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Saber on Aug 3, 2019
Dear Ms. Sara, Thank you so much for taking the time to share your reviews on our hotel. We thank you again for staying at our hotel and we look forward to welcoming you back to Nojoum Hotel Apartments. Best Regards, Saber Riabi - Front Office Manager.

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

8/10 Good

damon, England

Liked: Cleanliness, staff & service, amenities
All staff were friendly and very helpful Would highly recommend these apartments To anyone looking for a stay of three days to two months
Stayed 10 nights in Apr 2019
Response from Saber Riabi- FOM on Jul 31, 2019
Dear Damon, Thank you so much for taking the time to share your views on our hotel. We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back. Best Regards, Saber Riabi- Front Office Manager

10/10 Excellent

hassan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel apartments are a great place for families that enjoy peaceful staying, it is safe with very good reception staff. The location is superb, it is home away from home. The only challenge is the cleanliness, needs to improve on that. Otherwise we had a lovely time at this hotel. It's our place to stay. The spacious apartment is super.
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are just excellent in everything, I love d hotel
Stayed 5 nights in Apr 2019
Response from Saber Riabi- FOM on Jul 31, 2019
Dear, Thank you so much for taking the time to share your views on our hotel. We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back. Best Regards, Saber Riabi- Front Office Manager

2/10 Terrible

Verified traveler

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. The front desk are not helpful . I will not suggest friends to stay in this hotel.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Traveled with group, Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel from check in star terrible. Front desk are not helpful. Very poor customer service. Even I feeling bed of the service try to yolk to the manager. The person told me he is the front desk manager (Mr. Mohammed). So I have nobody help me. We have 6 people stay in this hotel he give us 1 key to use. I am bed luck when I check out is still the same person. I want keep to 2 luggage in the hotel(because I already booked another day stay here).and he said No. if I want keep here,he want charge me DHS 100/bag. Terrible customer service and what kind of 4 star hotel. I will be telling everybody not staying this hotel. I think the hotel needs good management.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
It's spacious and is completed with most items in the apartment.
Stayed 7 nights in Mar 2019
Response from Saber Riabi- FOM on Jul 31, 2019
Dear, Thank you so much for taking the time to share your views on our hotel. We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back. Best Regards, Saber Riabi- Front Office Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good place to be I love thier pool 🏊 the hotel was very good
Stayed 12 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location , all services available nearby, good people , clean
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general the property and people were great The location is convenient and people in reception is professional
Stayed 3 nights in Feb 2019
Response from Saber Riabi- Front Office Manager on Aug 4, 2019
Dear Value guest, Greetings from NOJOUM HOTEL APARTMENTS ! Thank you so much for taking the time to share your reviews on our hotel. We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back. Best Regards, Saber Riabi - Front Office Manager.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 16 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious upgraded deluxe junior suite, location is good for people in hurry
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Liked the location; did not like the attitude of the front desk lady
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like peace then this area is perfect. Front office team esp Krish was very very nice and cooperative. Rachel at the excursions desk is an amazingly friendly lady too. A few roaches in the kitchen, apartments are cleaned daily but in a rush, need to be thorough.
Stayed 10 nights in Dec 2018

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
I liked the room sizes, there was plenty of space in the apartments. The property didn’t provide many necessities; detergent, face towels, mismatched cutlery, no pots or pans for cooking, the microwave didn’t work, and I could list a host of other disappointments about the hotel, but why bother?? I would not recommend this hotel.
Stayed 7 nights in Dec 2018

4/10 Poor

Abdlmhsen

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Olasunkanmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place for families
The staff (especially Emmanuel) was very helpful Called the hotel the moment I got to Dubai, check-in was the fastest I've ever seen. Wonderful place for business or pleasure. Located in the center of town.
Stayed 13 nights in Dec 2018

8/10 Good

Verified traveler

Good and spacious
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018

2/10 Terrible

Christof, Sharjah

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place. Killed cockroaches almost every day. The one I killed in the living room I found later on in the bedroom - after the "cleaning" staff moved it there with the broom. I am still waiting to talk to the management about the 200 dirhams they charged me for luggage storage for 6 days without providing any tax invoice. Obviously, the staff is making extra money and won't let management know about any complaints. This was definitely the last time we came here - after two years of returning. This place went down and is no longer worth the money.
Stayed 11 nights in Oct 2018

8/10 Good

Verified traveler

Disliked: Staff & service
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After changing the hotel management this hotel is going down. We have come here for around two years now and things are constantly getting worse. The apartment we got last time was extremely dirty. It was annoying to touch anything in the kitchen though little is provided anyway. If you get to knives and forks including plates you are on the lucky side here. After complaining they gave us another room, which was a little bit better. Obviously, it had been painted in some parts. But this does not help with the general attitude, which you can find in this: I already had a second booking - returning after a short trip to India after 6 days. They really charged me 200 Dirham to store some luggage during these 6 days! I have never seen this before anywhere in the world. And this kind of attitude towards a long returning customer speaks for itself. Unfortunately, I could not cancel the prepaid booking - so I have to stay there - for the last time ever.
Stayed 8 nights in Oct 2018

2/10 Terrible

Verified traveler

Stayed 2 nights in Oct 2018

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience!
Loved the experience at Nojoum Hotel! Friendly, professional and co operative staff members. The rooms were very clean and spacious. The location of the hotel was excellent, supermarkets and fast food shops close by. Al-Rigga street was 5 Mins away.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Good parking space
Good place to stay but one experience suprised me that although the payment was fully paid online and money diducted but the reception attendance was insisting to make the full payment again. I tried to explain and show him proof but that did not help. He had to call another staff for this issue. But at the end he had to let it go as there were already paper saying the money received.
Stayed 2 nights in Apr 2018

8/10 Good

Riyadh, muscat

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There house keeping services are quit below of 4 stars standard
Stayed 2 nights in Apr 2018

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Aidil Hussein, Singapore

Decent apartment near airport
Decent apartment near Dubai airport but far from the main attractions in Dubai. Rooms are ok but bathroom and kitchen a bit worn. Apartment is infront of busy road so can be abit noisy.
Stayed 2 nights in Mar 2018

8/10 Good

resaline

Liked: Staff & service, property conditions & facilities, room comfort
Room is very spacious. Cleaning: they only make the bed thats it. Near the grocery store Hotel staff is very accommodating
Stayed 5 nights in Feb 2018

10/10 Excellent

nasir, new yark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 👍
Nice room clean good view large living room Mr bilal he is very nice very helpful
Stayed 4 nights in Dec 2017

4/10 Poor

KT, Tokyo

Disliked: Cleanliness, staff & service
スタッフのオペレーションが良くない
部屋は広く、設備も充実しているが、スタッフの対応はあまり良くない。鍵をもらうのに、20分近く待たされ、wifiも電話でオーダしないと使えない。日々のmakeupも実施されないことある。
Stayed 3 nights in Dec 2017

8/10 Good

Naeem

Liked: Staff & service
Disliked: Property conditions & facilities
Stay at Nojum Hotel Apartment
Overall it was a pleasant stay. Very good location. Two bedroom apartments was large but condition of units require improvement. Good location. Decent restaurant. Excellent response to issues and pleasant and polite service
Stayed 9 nights in Nov 2017

8/10 Good

muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2017

10/10 Excellent

ashique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay
great stay
Stayed 5 nights in Nov 2017

10/10 Excellent

Bayo, Yellowknife, NT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location.
Ideal location. Close to airport, stores and restaurants.
Stayed 5 nights in Oct 2017
Response from Pumal Fernando on Oct 19, 2017
Dear Bayo, Thank you for choosing to stay with us at Nojoum Hotel Apartments and for your feedback following your recent stay. It is only from our guest feedback that we will be able to uphold our commitment to product and service excellence. We are delighted to read that you have been overall impressed with the quality of our hotel and service. However, your comment about water temperature is been taken into consideration and actions will be undertaken to improve in that regard. We do hope that you will give us the opportunity to better serve on your next trip to Dubai and that we will have the pleasure of welcoming you soon amongst us in Nojoum Hotel Apartments. Best regards, Pumal Fernando Hotel Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
80% good
The hotel location is good and near to the airport and I like the stuff , they were very kind,friendly and smilling all the time, but the conditions is quite bad , too much noise and there is no sound isolation!!we can hear the other room sounds. However the electricity is not good ... "not orignal"
Stayed 4 nights in Sep 2017
Dear Guest, Thank you for choosing to stay with us at Nojoum Hotel Apartments and for your feedback following your recent stay. We appreciate your feedback and we will look into soundproof issue that you were not happy about. I hope that this will not mar your overall experience, and you are able to return to Nojoum, we all look for the chance to welcoming you back, hopefully in the near future. Sincerely, Pumal Fernando Hotel Manager