Studio | Private kitchenette | Full-size fridge, microwave, stovetop, coffee/tea maker

Reviews of Royal Ascot Hotel Apartment

Royal Ascot Hotel Apartment
Bank Street, Bur Dubai, Behind ADCB Bank Building, Dubai, Dubai

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 91 reviews" "
Rating 8 - Good. 34 out of 91 reviews" "
Rating 6 - Okay. 15 out of 91 reviews" "
Rating 4 - Poor. 10 out of 91 reviews" "
Rating 2 - Terrible. 4 out of 91 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Lalaine

Traveled with group
Liked: Staff & service, room comfort
For family and friends staycation.
It was a nice place to stay. But honestly, its not that clean as i notice, but overall, it could recommendable for friends staycation and family.
Stayed 1 night in Feb 2020
Response from Liza on Feb 20, 2020
Dear Ms Lalaine, Thank you for writing a review of your stay at the Royal Ascot Hotel Apartment. We are very happy that you have found a home away from home. We look forward to welcoming you back at Royal Ascot Hotel Apartment on your next trip to Dubai.

6/10 Okay

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Close to restaurants. Nice staff . Easy to locate in Bur dubai area. Close to Airport
Stayed 1 night in Jan 2020
Response from Liza on Feb 20, 2020
Dear Guest Thank you for writing a review of your stay at Royal Ascot Hotel Apartment. We are glad that your have enjoyed your stay.

10/10 Excellent

Pankaj

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room we stayed in was dated and needed a good clean. Otherwise the hotel was nice. Close to the Metro station.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Very good staff. This is an older building so some issues with water leaks and appliances. Staff responded quickly and efficiently.
Stayed 12 nights in Oct 2018

4/10 Poor

Anne, Kuwait

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The problem for me is that the hotel advertised a washer/dryer in each apartment, but the machine was only a washer with no drying function. So I was left with a load of wet clothes! There is a terrible smell coming from the kitchen drain. The kitchen cupboards are old and need replacement, there are only a very few plates,. The stove needs to be replaced, the elements are very rusted. The freezer is unusable as it is completely iced up. Rm 303.
Stayed 4 nights in Oct 2018

10/10 Excellent

MaLeah, Johannesburg, S south Africa

Liked: Cleanliness, staff & service
The staff have always been diligent and accommodating whenever I make a request e.g. housekeeping, front desk and bellboy. Afraz makes things possible which only shows his utmost dedication to his work. Thank you! The only concern I have is the humidity in the room and the lighting as the windows are very small and no natural light comes in. I suggest more light fixtures should be installed and perhaps a proper ventilation as the smell of mold is becoming apparent and this is a Health and Safety concern. Moreover, I was a bit appalled when I saw the masseuse at the Skylight Spa. As a Naturopathic Doctor hoping to come for relaxation, I felt a bit uncomfortable when I saw how the masseuse dressed in skimpy uniforms with half chest shown and excessive amount of make up. I and my husband felt so uncomfortable that we ended up walking away. Despite of the uncomfortable observations/situations I experienced, I have to say that the staff - Front Desk and Housekeeping, in particular, made the difference and the price that is reasonable. I will stay in this property again and will recommend it to friends and family.
Stayed 1 night in Sep 2018
Response from Liza on Sep 13, 2018
Dear Ms. Leah, Thank you for writing a review of your stay at the Hotel and are happy that you have enjoyed your stay. We have noted your comments and rest assured that the your comments will be shared to our team members to help us improve our facilities and services.

8/10 Good

Dinesh, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, well maintain,
Good Stay, Good Location and every thing for food and all kind of Market is near by
Stayed 4 nights in Apr 2018

10/10 Excellent

Ramy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good apartment

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The room was very large and comfortable. The front desk staff and room service staff was very professional and friendly. The room service food was excellent and had a great price. The only problem I had is that my friends who came to Dubai for their vacation could not visit my room because they only had a passport

10/10 Excellent

RONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

Nan, ukr

Hotel close to metro , restaurants nd supermarkets
Hotel staffs were very welcoming , kind and friendly 😘😘😘
Stayed 6 nights in Jan 2018
Response from Tony on Jan 29, 2018
Dear Mr. Nan, Thank you for writing a review of your stay at the Hotel and are glad that you have enjoyed your stay.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Disappointing
When we first checked in we were taken to a "non-smoking" room which smelt of cigarette smoke. We asked to change and they were very helpful and took us to another room which was a different configuration and not as good and had a broken washing machine. We asked for another room and it was ok with a slight smell of cigarette, however my wife couldn't sleep that night as the smell was annoying her, so the next day we asked for a new room. They found us another room but the freezer was frozen solid because the door didn't shut properly, they replaced the fridge/freezer and it still didn't shut properly but did work, until we turned off the lights at night, not realising that one of the light switches was a master switch for the fridge...and the fridge became hot. The front was also falling off the washing machine. Two out of 4 hotplates in the kitchen were broken. One bed lamp was broken, the light fitting above the dining table was falling apart, the toilet paper holder was falling apart. The towel hook was broken in the bathroom. There were no umbrellas (as pictured) over the only 6 pool chairs at the pool. Staff were helpful but the hotel is tired and in need of many repairs. Extremely limited TV channels. Though you can have a child with you for free, they only provide two plates, cups, cutlery, etc, so you have to bring your own for the child. They will provide an extra towel if you ask, but you have to ask EVERY DAY as they will take it away each day.
Stayed 4 nights in Nov 2017

8/10 Good

Allen

Liked: Cleanliness, staff & service, room comfort
Overall, a good stay. Love the location.
I stayed at Royal Ascot for three and a half weeks. Overall it was a good stay, with high points and low points. On my second night in I wanted to cook a meal, but the hot plates were absolutely useless. It took an hour to boil water. I complained to reception staff and a new hotplate was installed the next day. That was a definite plus. A negative was the washing machine, none of the staff knew how to operate it so I Googled the model number to come up with a solution. However, even armed with that knowledge the machine was still did not work properly. Overall the staff were excellent, particularly the front desk. This hotel is rated as four star, but it is struggling to maintain that standard. The owners need to spend money on the building, the gym, and some apartments, e.g. washing machines.. Having said that, I give it a pass and would stay there again.
Stayed 24 nights in Oct 2017

4/10 Poor

Doctor , Jeddah

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible hotel and terrible staff
The apartment for 3 and the Wifi allowed for 2 devices only this one of many problems ...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back again
Generally good hotel, helpful staff, and the couple of things we needed fixed during our stay was done within ten minutes.

4/10 Poor

Abdullah, Saudi Arabia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is too bad services
need to improve the workers men , Especially the man called Enayat .

6/10 Okay

MIR ALTAF

Liked: Room comfort

10/10 Excellent

a.salam

Liked: Staff & service, property conditions & facilities, room comfort
friendly staff
friendly staff fast check inn need to update TV screen, as they are small.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
OK but not the best
I found very welcoming staff and they try to process everything quickly. The best thing in this hotel is the staff. It is quite hotel. Simple architecture and design. The furniture looks so old and not very well taking care of It seems their was problem with card keys for the room so they give me normal key which it was so odd in 2016 There is no good maintenance of the room as the hunger in the bathroom was not fixed properly although it just need small screw and everything well be ok. The safe was looked and I did not bother to ask them to open it but this is representing low quality of service before providing the room. The most odd thing is the location of the TV, you can't see it if your are on the bed or even the comfort chair. You have to be in an angle and you can watch few channels. Over all it was ok for me for few days I will think ten times before thinking to use it again but I might do

8/10 Good

NAVEEN KUMAR

Liked: Property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total rubbish hotel
The customer service was really poor. I will never recommend the hotel to my enemy. No good communication skills on the part of front desk officers.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Had to call multiple time to reception to get things There was an issue with a visitor who had to produce ID to get in
Response from Liza on Mar 6, 2015
Dear Sir / Ma'am, Greetings from Royal Ascot Hotel Apartment! We sincerely regret to read your dissatisfaction about your stay at our hotel. However, your comments have been taken into consideration and actions have been undertaken to improve our quality of service and facilities in order to prevent future occurrences. We do hope that you will give us the opportunity to better serve on your next trip to Dubai and that we will have the pleasure of welcoming you soon amongst us in Royal Ascot Hotel Apartment.

8/10 Good

ISH, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 4 nights, centrally located in Bur Dubai. Better option than staying in their Hotel. Had a Wonderful stay and would come back again.

10/10 Excellent

SSS TRADE ZONE

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Staff & service
Weekend stay
Nothing extra. Taxi driver did not know the place. Misleading name-nothing royal about it. Will not choose it again.

10/10 Excellent

KISHOR, LEICESTER, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL, NEAR MEENA BAZAR & LOTS OF SHOPS NEAR
NICE STAFF, LOCATION, METRO STATION,BUS STATION NEARBY. EVERYTHING WITHIN EASY REACH, COMFORTABLE & CHEAP TO EAT.
Response from Liza on Jun 13, 2015
Thank you for your choosing to stay at our hotel and for taking time to write a review. We are very happy that you have enjoyed your stay and the Hotel have exceeded your expectations. Should you find yourself back in our city, we look forward to welcoming you!

8/10 Good

M, thailand

Liked: Cleanliness, staff & service, room comfort
7 out of 10
Overall it was a good stay.

4/10 Poor

Anonymous

Liked: Cleanliness
Dim
The room was clean. The hotel had no washcloths. I had to ask multiple times for the staff to provide a 2nd bed. There was only one lock on the door. The lighting was dim. There was a fee for the wifi. The room did include a kitchen, which I didn't need, but I guess that was higher than the quality of the room.

2/10 Terrible

shyam Vithlani

Disliked: Cleanliness, staff & service, room comfort
Nothing was provided
All details mentioned were fake no breakfast no Internet nothing was provided

10/10 Excellent

Crazy Guy

Liked: Cleanliness, staff & service, room comfort
Excellent Staff, Location and Facilities
Perfect place to stay if your not that worried about staying in the latest 6 star hotel in Dubai. The Royal Ascot Apartments are situated near the "old town" which suits me fine. Easy to access public transport or drive yourself to any one of the attractions in Dubai. All in all a great place to stay with nice staff...

4/10 Poor

Disappointed1q2w3e

Disliked: Cleanliness, staff & service, room comfort
take a pass on this one
Room was large and clean but the staff was non exisitance they forgot the wake up call and taxi.

2/10 Terrible

Dubai commuter

Disliked: Cleanliness, staff & service, room comfort
False advertisement
When I booked, it advertised free in room wi fi, free airport shuttle, free breakfast. None of it was true. The gym closes at 7:30pm. Construction going on next door.

6/10 Okay

Wild dude

Liked: Cleanliness, room comfort
Disliked: Staff & service
good but needs some more enhancements
The hotel looks good , but it took me more than two hours to find its location . it was clean & comfort except the consruction that is going on next to it ( they were working day & night) .I liked the room although the TV is small and most of the channels has bad signal and limited options . Further to the the stuff , some of them mis reading the signes ( don't disturb) means don't and it doesn't mean open the door after knocking twice !. most of the time I spend it outside and the hotel was only to sleep . if you are looking to stay downtime it is good .

10/10 Excellent

Oldman

Liked: Cleanliness, staff & service, room comfort
Nice place good pople work their
One of the greartest time I find this place is the best in Dubai

8/10 Good

Fran, Perth, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Value for money
The hotel was clean and comfortable with quality linen and towels. We appeared to have been up graded to an enormous appartment which was well equipped but much bigger than we needed. We had difficuties with the airconditioning and had to turn it off it was so cold. One request for it to be adjusted met with some action but not a successful outcome. The staff however, were pleasant and eager to please. Breakfast was good and provided a wide range of choices. It was in a convenient location in terms of its proximity to the metro but located in behind other buildings and we needed their business card with a map to give to cab drivers to enable them to find it.

8/10 Good

JoekO

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice and clean
I loved the hotel. However, I booked from orgit and they couldn't pull out my reservation. I had to pay for hour Internet so I can print my own itenirary. The I asked to pay Internet for a whole day and he only charged me for an hour and wasted my money. Other than that the room was nice.

4/10 Poor

Anonymous

please check all details of amenities before check in
experience was not so good ,we were missing news paper,internet access,tv remote ,one extra key for second passenger and no raw material for tea and coffee .very BAD EXPERIENCE.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull !
There was none of those small plate-Hotel-foods ! I had lovely dinners, lots of privacy. Wonderfull room-service. Supermarket across the road, if youre in the mood for something sweet. Only one problem the taxi-drivers just can't seem to find the place !

8/10 Good

SixthElement, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Read the description
Everything was fine but there were some problems. Pros. 1. Very polite, helpful and friendly staff 2. Accessible by al fahidi metro station. 3. Quiet and clean Negs. 1. I was asked for a wake up call but they missed it. 2. Cooking smell of neighbors 3. Cold food at room but restaurant was fine. After all I had good experience there and I will stay there again

10/10 Excellent

Ganapathy, Arumugam

Liked: Cleanliness, property conditions & facilities, room comfort
Best Stay
This is a very good hotel with good kitchen and pries are reasonable

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V GOOD

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Dubai weekend
Good place to stay in Dubai if your plans are to be out most of the day. Staff was friendly and helped in all cases. From arranging taxis on busy Friday evenings to using the Business Center. Overall a great place to stay considering the cost. Apartments are well furnished and clean. Taxi drivers get confused since there are three hotels with the same name so they usually take you for a ride before reaching your final destination.

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vaue
Both the front desk clerk and the front service person were very helpful. Check in was flawless with voucher and we were in the room before check-in time. Hotel is close to metro station a few blocks away. However make sure you have the taxi driver read the name of the hotel and location carefully as they all think they know where the hotel is located but ended up running around from one hotel to another all with the similar name Ascot.

8/10 Good

Mr Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great value huge apartment Staff very helpful. Dubai is a fantastic stopover and there is plenty to do Will definitely return as I have plenty more to see. An exceptional place with awesome sights.

8/10 Good

Emmit, Lansing, MI, USA

Liked: Cleanliness
For the price I paid I will comeback to this hotel
Internet is payable even in hotel lobby which does not make any kind of sense. Location of the hotel is not so good

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Ascot apartments
Cons: The staff is not friendly. The Internet is not free anywhere in the hotel. They gave our 7th floor room to someone else while check in. During checkout the bell boy took half of our luggage downstairs and then went to help somebody else keeping us waiting for remaining luggage for abt 20 mins. Pros: Free breakfast Good hotel condition Close to metro, Meena bazar, Bhurj Khalifa and Gold souk