Ratings based on 398 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great location close to beachPosted Dec 4, 2013
Very friendly & efficient staff all ran smoothly from check in to check out. Would highly recommend Sofitel to everyone - especially getting the beach pack ( beach towels beach Matt & bottle water in canvas bag ) ready to take to beach also free golf buggy to take & bring back from beach.Cant wait to come back next year but for longer this time.
for Everyoneby Kate from Bucks
Review of stay Nov/Dec 2013Posted Dec 4, 2013
Pros: Clean and well kept rooms and public areas
Cons: Be honest about what is happening at the hotel right now to better manage customers expectations
We chose to stay at the Sofitel for a short 3 night break from reading other reviews and also reviewing their own website directly. This information was clearly misleading as no mention was made of the intense building work that is going on around and underneath the hotel 24/7 in advance of EXPO 2020 that has recently been won by Dubai. These works prevented direct access to the beach that the hotel boasts of being close to, meaning a 10 minute walk to an access 'alley' to the beach further down the street. In addition all hotel outside areas, including the pool area were noisy and far from peaceful. Whilst the staff were all friendly, the service was very slow, in fact at one point we waited 20 minutes at the bar for a drink that we had ordered, watching the bar staff completing other tasks but not our drinks! needless to say we waited no more........! Descriptions of the hotel also do not make it clear that due to the position of the hotel amongst other high rise buildings means that the sun doesnt hit the poolside until 1.30pm and with no easy access to the beach (as described above), the much desired laying/resting in the sun over a 3 night break wasn't entirely achieved. A disappointing trip........
for Everyoneby Phil from Adelaide Aus
Nice hotel with room view of beachPosted Dec 4, 2013
Pros: Concierge excellent - very helpful arranging day trips - making bookings
Cons: Earlier cocktail hour at the pool! :-)
Location: Dubai - says everything - new metro is great - about 20 min walk from hotel to station but could take short taxi - then 30dhs Gold ALL ticket all day
No complaints about the hotel itself. Presently access to the hotel is very difficult due to major building construction 24/6 in fron betwee hotel and beach. No beach access directly - only buggy. Construction of mall in front of hotel noisey at times - specially on balcony.
for Everyoneby marsha from london
Great customer service!Posted Dec 1, 2013
As single traveler I still had a great time! Although please note that my objective was to relax and top up the tan! Mission was accomplished! I would definitely return every winter, not just for the weather but also the service! The staff were definitely 10 star ! Wifi was slow, but only a problem for me as I planned to watch lots of TV in the evening as I was a single traveler! The construction in the area did not bother me, although might bother others who are not expecting it! Therefore always check trip adviser before travelling ! Great weather and hotel!
for Everyoneby Roza from London
Beach loversPosted Nov 20, 2013
Nice hotel close to the beach. Lots of building construction around so there will be noise at times. Bed was comfortable and rooms were very clean. Pool area can be quite busy at times in the hotel. Staff were very friendly which made it a nice experience. Their are plenty of restaurants to eat in nearby and you would be spoilt for choice.
for Everyoneby theresa from London
Gorgeous hotel but expensivePosted Nov 18, 2013
Lovely hotel. On downside the pool currently overlooks a building site and will eventually overlook buildings. Note area is full of high rise buildings but then where in dubai isn't? I enjoyed my holiday and hotel was 5*.
for Everyoneby john from LA
Best Bed EverPosted Nov 18, 2013
Pros: The Bed and the room setup super nice
for Everyoneby frequent travel from London
nothing 5* about this Sofitel. annoying staff forPosted Nov 16, 2013
Pros: nice lobby, looks nice from the outside (actually one of the good ones on jbr). nothing nice to say about this hotel. Dubai 5* is 3* else where
Cons: cleaningness! I was excited after I read the review's of this hotel but sorry to say I think most probably have not stayed at 5* hotels.
Location: this is on the jbr walk. but as there's construction its not very pleasant. far from the airport. staff keep knocking on your door in the evenings!
8 days at this hotel. room- eye soring view. just a construction site, and sea. You may aswell not have it. odd shaped room, tiny toilet (and im petite!). carpet dirty with stains all over the place. they just good at covering up than cleaning it! I noticed blonde hair on the 5th day under the desk (yuuukkk). Coffee mugs lime scale and dirty with stains. I asked for new ones and to find out on my return that the same mugs were just turned upside down and left there. everything was really small in this room. door lock- never worked on my arrival took 3 calls and 2 hours for someone to get it sorted! no apologies or anything! 'free shuttle'-the hotel make a joke out of this, the bus can come early or late. one day I was waiting for this @ the lobby informed 3 staff members at the hotel this came and left.(what a waste of my time). they are more interested in getting cabs for you!i thought I could get the shuttle around but waiting for it is a waste of time. staff keep intruding-once I had the hair dryer on and a staff member walked in!they have habit of keep knocking and calling! the concierge was ok. what kills this hotel is it take's forever to get any response no one ever communicates anything, any requests take 3 phone calls and minimum 1 hour! if I all i want to do is the cleaning and washing and tidying why would I stay at a hotel on holiday! not worth the price I paid -a lot I could have stayed at the atlantis!
for Everyoneby A verified traveler
One of the best hotels iv stayed in!Posted Nov 14, 2013
Overall I was very happy with the hotel, the staff were very good, I would be coming back and staying at the same hotel. Would recommend sofitel hotel! :-)
for Everyoneby Gillian from saddleworth
Lovely hotel shame about the construction workPosted Nov 9, 2013
When we arrived we were able to check in 3 hours early having travelled from Abu Dhabi. Our room was lovely & we weren't too worried about the major construction work on either side of the hotel even though it spoiled the sea view. However when it carried on 24 hours of the day we were less impressed. The next day we moved higher up the hotel to level 22 but were still kept awake all night . On checking out when checking the bill discovered that we were being charged for telephone calls not made by us. These were deducted when questioned about. Wouldn't stay again until all construction finished as it spoiled an otherwise wonderful holiday.