Ratings based on 967 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Leeds

Great location

Posted May 5, 2015
Fabulous hotel - great service and location. Next to the JBR walk and the beach. Staff very helpful and friendly
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Amazing next to beach

Posted May 3, 2015
Oh I loved Sofitel!!! I must say before entering the hotel I was scared that it will be a rubbish hotel as I usually stay in Atlantis but I was treated like royalty as soon as I entered. Reception staff was amazing, the luggage stuff, they made me feel so comfortable. The hotel manager I met and he was lovely and said if I need anything let the staff know. The hotel room was amazing!! Lovely balcony facing the beach, the room was so cosy and nice, the bed most comfortable. I loved Sofitel, the hospitality and the overall experience I must say was way better than Atlantis and I will now stay in Sofitel Jumeirah always!! I fully recommend this hotel as outside there's local stores to shop and eat, right on the beach, night life is good for families and complies. Sofitel is a must!!! Thank you Sofitel so much.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Great hotel, right by the beach

Posted May 1, 2015
Pros: Location, appearance, staff, room.
Cons: Lighting in room. Drink prices.
Location: Right by the beach. Stores and places to eat are everywhere!
Wonderful hotel, excellent staff. Drinks are a little pricey - one mojito was 50 dirhams! Rooms are beautiful and comfortable - only issue for me was lighting - there was barely any so getting dressed at night was difficult. (this is an issue for women as most women wear makeup!) Very close to the beach, which isn't really private but it's not packed at all. There are activities on the beach so bring money. Plenty of places to eat at. Stores are everywhere! I was a solo traveler but this place is great for families. It's also incredibly safe! Other than those two things - hotel is absolutely great! Check in and check out were great, staff was super friendly and i'm definitely recommending this place to friends/family. I do plan on returning!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2015
Albergo top!! Assolutamente da consigliare..unica pecca di Dubai Marina è il traffico..
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
Great, only problem was being charged for water from the fridge that was not used, but easily corrected.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom england

Sofitel

Posted Apr 18, 2015
Just stayed for a week and don't have a single complaint! Great location and hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel sehr gut mit sehr freundlichem Personal.

Posted Apr 18, 2015
Pros: Freundliches Personal (mit o.a. Ausnahme), Sauberkeit und der sehr schöne Poolbereich. Die Shishas am Abend in den Relax Sesseln war Klasse.
Cons: Keine nervigen überteuerten Upgrade Angebote beim Einchecken.
Location: Hotel ist direkt am Jumeriah Walk. Öffentlicher Strand nur wenige Meter entfernt. Blick aufs Meer.
Als wir eingecheckt haben - gegen 2 Uhr nachts - wollte man uns unbedingt einen Upgrade verkaufen. Dies war total nervig und aus meiner Sicht unangebracht. Ich denke, dies hing damit zusammen, das wir die Zimmer über Expedia gebucht hatten und das Hotel etwas extra verdienen wollte. Sie wollten unsere beiden Zimmer für über 900 € (5 Nächte) auf eine Suite upgraden. Sie meinten auch, wir sollten doch das nächste mal direkt bei ihnen buchen. Ansonsten war alles wunderbar und angenehm.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom washington, DC

Posted Apr 14, 2015
Pros: Location
We arrived late with a prepaid booking but our 2 twin bed room was not available as advertised and booked. We we were upgraded to a one bedroom suite but had to have a roll away bed as we were two single women traveling alone. It was an ok suite but not exceptional. We felt our room should not have been given away since it was prepaid. Also room service order was very late and waiter spilled it when it was brought. They promised a quick replacement order but after 20 minutes we cancelled as it was late at night. Have had excellent experiences at Sofitels before but this one did not live up to expectations.
Comment from Hotel Management
Apr 19, 2015 by Director of Operations, Hotel Management
Dear Guest, Thank you for your comments. I am very sorry that we could not meet your expectations during your stay. Please accept our apologies. I hope that you will give us the opportunity to welcome you back in the near future and to serve you on the high standards that the Sofitel brand is renowned for. Best regards, Gabor
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, Tx

Good 5 star hotel on "The walk " on Jumeirah Beach

Posted Apr 11, 2015
Pros: Staff were super friendly and efficient. the hotel has a good "feel"
Cons: This hotel has only 4 lifts to sevice 550+ rooms on 31 floors. Not enough at busy times, long waits.
Location: This hotel is located right in the middle of one of the super-trendy Dubai areas, by the Dubai marina and popular beach.
Well situated hotel with great atmosphere and service. Right on "The Walk" with easy access to all the new trendy resturants and shops. Well placed for the beach.
Comment from Hotel Management
Apr 19, 2015 by Director of Operations, Hotel Management
Dear Guest, Thank you for your kind comments. We make every effort to maintain the high standards of quality service delivery we are renowned for, and we are delighted that we have been successful in achieving this during your stay. We hope to soon welcome you back . Warm regards, Gabor
3 out of 5
by A verified traveler

Posted Apr 8, 2015
I was expecting the rooms to be a little more luxurious, the hotel pool namely Infiniti pool is tiny- and this is the only pool!! The hotel is not on the beach- you have to cross the road to get to it- no walkway from the hotel to the beach!! Location is fantastic!!
Comment from Hotel Management
Apr 19, 2015 by Director of Operations, Hotel Management
Dear Guest, Thank you for your feedback and comments. We are pleased that you enjoyed your stay and our fantastic location. We hope to have you with us very soon again. Kind regards, Gabor