Ratings based on 191 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Sydney, Australia

Perfect location at the perfect price

Posted Sep 24, 2014
Pros: Lovely room, great breakfast, excellent service
Cons: All perfect
We chose this hotel because it seemed quite reasonably priced in comparison to the other hotels in the area. It did not disappoint. Easily accessible by the metro straight from the airport. The hotel staff were very friendly and accommodating. The breakfast was sublime! We booked the Big Bus tour, which leaves directly outside The Mall of Emirates which was perfect as we could walk there. On departing the hotel, they organised a private car to take us to the airport, at a cheaper rate than than a taxi too. Great service. Very highly recommended!
4 out of 5
by A verified traveler from Albuquerque, New Mexico

Okay Plus

Posted Sep 15, 2014
Pros: Courteous staff, great location, great breakfast.
Cons: The system of lighting for the three spaces. All need table or wall lamps. Also roll-out couch bed was not particularly comfortable.
Location: Location is good for Mall of the Emirates, not quite so much for other things. But then we were mostly stopover people.
Traveling with two grown grandchildren. We picked this hotel because we wanted a place with no surprises on our first days of a long trip. Dubai was a one day, two night stopover for time transition and passport stamp purposes. Intent was to visit a grand mall or two and the Novotel is close to the Mall of the Emirates. Indeed there were no surprises. The staff is very accommodating; the room very clean and yes it is very close to the mall. It is a suite hotel with ample room for the three of us, my granddaughter and I sharing a queen and my grandson at the other end on a rollout couch bed. There's a room with couch and table in the middle. The only real issue was that, while the queen had a reading lamp at either side, the other two spaces only had large overhead hanging lamps that made reading in either of them a problem for others trying to sleep. There are drapes between spaces but they are somewhat transparent. The main criticism of the lighting of course mostly applies to a jet-lagged crew of people sleeping, trying to sleep, giving up and reading at any given time. Overall it wasn't a huge problem otherwise.\ The buffet breakfast is absolutely wonderful. Lots and lots of choices of hot and cold selections with very nice people serving.
4 out of 5
for Everyone
by A verified traveler from london

nice friendly staff, close to Emirates mall, metro

Posted Aug 17, 2014
Pros: Clean, friendly staff and free Wi-fi
Cons: To include movies on the TV channels to keep kids entertained when in the room
Location: Ski dubai, mall of the emirates and metro all within 5 minutes walk from the hotel
Spent about a week, family of 5, we had a great time.
5 out of 5
for Everyone
by A verified traveler from Australia brisbane

The best accor hotel

Posted Jul 31, 2014
The best Accor hotel by far Australia could take lessons from these guys.
3 out of 5
for Everyone
by A verified traveler from jeddah, sa

very close to Mall of emirates

Posted Jun 27, 2014
Pros: the restaurant in front of this hotel entrance
Cons: room service
Location: mall of emirates is very close and very entertaining place such as ice world,cinemas,great restaurants and shopping center.
opposite to the hotel entrance ask for hot dog sandwich with cheese, at this hotel use the top floor swimming pool and enjoy massage after that. later on use the bar down at the lobby joining next hotels' guests (ibis). watch a match and get socialized. enjoy lol
4 out of 5
for Families
by misjoerobaer from Denmark

Nice and clean

Posted Jun 25, 2014 on Hotels.com
We visited the Suit Novotel Al Barsha, and was very happy with the Hotel. Clean nice and comfortable, with a good restaurant.
5 out of 5
for Everyone
by Ali from New York

Nice location...friendly staff.

Posted Jun 18, 2014
Greeted by a friendly and very professional staff. Medium/small sized clean room with fully stocked fridge. Although mall construction makes access challenging, proximity is great. Great for the business traveler who wants to do a bit of shopping/sight seeing. Not really a family destination.
4 out of 5
for Everyone
by Rita Azarcon from Philippines

A Pleasant Surprise in Dubai

Posted Jun 18, 2014
Pros: Friendly and accommodating staff Modern rooms complete with amenities Convenient location
Location: Hotel location offers convenient shopping and entertainment as it is only approximately 5 minutes walk to the Mall of the Emirates and Ski Dubai.
Suite Novotel Mall of the Emirates was a pleasant surprise for our stop over in Dubai. Approximately 5 minutes walk to the Mall of the Emirates and Ski Dubai this hotel offers convenience and comfort. It has clean and modern rooms. Staff are friendly and accommodating. I will definitely recommend this hotel to friends.
4 out of 5
for Everyone
by Cass from Malaysia

Good location near to Mall the Emirates

Posted Jun 14, 2014
Pros: It is very close to Mall the Emirates. Love the space on the room. Love the fact that rooms are now gradually being upgraded to having wifi services.
Cons: Specify the toiletries not provided such as slippers,toothbrush,toothpaste. Remind guests that there is a Novotel nearby and this is Suite Novotel.
Location: Close to Mall the Emirates and Mall the Emirates Metro station. Very near to Palm Jumeirah. Few Metro stops away from Ibn Battuta Mall.
It was a wonderful 4 days 3 nights stay. The hotel room was clean and comfortable and the cleaning staff were attentive to the needs of the guests. However, it was unpleasant to walk in the summer heat from the Metro to the hotel as roads or pavement from Mall the Emirates was under construction. I suggest there to be a walkway such as a flyover bridge for pedestrians or guests staying in the hotel as well as the hotels nearby to have convenient access to the Mall and of the Metro especially now that there are increasing visitors coming to Dubai despite the summer heat.
4 out of 5
for Personal Event
by Lynne from Auatralia

Posted Jun 8, 2014 on Hotels.com
Very pleasant hotel staff were always too happy to assist anytime would recommend.