Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Not bad

Posted Jun 19, 2015
It was good experience. ..nice hotel. Great location. Clean... a lot bar and club I will back again
Comment from Hotel Management
Jun 30, 2015 by Guest Relations Manager, Hotel Management
Dear Homos, Thank you very much for your review. We are pleased to hear that you had an enjoyable stay with us and that you will come back again. For your next stay, let us recommend you to enrol in our Fairmont President’s Club Program, which is free of charge. Fairmont President's Club is a recognition program designed around your passions and what is important to you. As a member, you will discover a world of benefits and privileges that provide convenience when you travel and access to exclusive offerings and experiences, including free internet. We look forward to welcoming you again soon. Kind regards, The team at Fairmont Dubai
1 out of 5
by A verified traveler from toronto

Bad

Posted Jun 15, 2015
terrible service, high price room charges without breakfast , swimming pool is closed. Compared to the 4 stars Sheraton next to it , fairmont should be downgraded to 3 stars instead of 5
Comment from Hotel Management
Jun 30, 2015 by Guest Relations Manager, Hotel Management
Dear Tee, Thank you very much for your feedback. We are terribly sorry to hear that your stay did not meet your expectations. Regarding our breakfast, it is included in the room price depending on the rate you book, meaning that we have rates without breakfast and with breakfast. Finally, we do have two pools, the sunrise pool and the sunset pool. Unfortunately, during summer only sunset pool remains open because its location is better to cope with the heat. Kind regards, The team at Fairmont Dubai
2 out of 5
by A verified traveler

Dont raise your voice!

Posted Jun 14, 2015
Worst experience ever!! I have been told to not raise my voice from Bridget, the duty manager that called me after two days of my complaint, I decided to check out and change hotels before my stay was over. Extremely disappointed and the price range did not meet my expectations i highly advice not staying here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Excellent hotel but had shower in a puddle

Posted May 31, 2015
Pros: Staff attentiveness
Cons: Design of the floor in the shower - needed to have a slope for water to run to the drain
Location: Very convenient for our business purposes - just opposite the Convention Centre
Great location and fantastic very attentive staff. One annoying but important detail - water in the shower did not drain due the floor design - hence was standing in a puddle of soapy water
Comment from Hotel Management
Jun 8, 2015 by Guest Relations Manager, Hotel Management
Dear Ivan, Thank you very much for taking time in reviewing us on Expedia. We are happy to learn that overall you had a great stay with us. Regarding this issue with the shower, thank you very much for bringing it to our attention. We will share it with the concerned department so that it can be addressed. Kind regards, The team at Fairmont Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler

Business Hotel direkt an Sheik Zayed Road - Super

Posted May 13, 2015
Dubai Mall , Flughafen mit Taxi 15 Min erreichbar. Hotel direkt an Sheik Sayed Road, aber erstaunlicherweise total ruhig. Man bekommt von der Strasse nix mit. Perfekte Dämmung War eine Nacht da, alles bestens
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

Great for nightlife

Posted May 9, 2015
Great place to stay if you're looking to be close to night life, burj al arab, metro is just downstairs to go to burj Khalifa and mall. They have a club inside. Loved the executive lounge, so worth it with tons of perks! Great waiters/waitress George and Elizabeth were both amazing at the executive lounge! Loved this place, and not too pricey of a stay for all they offer
Comment from Hotel Management
May 20, 2015 by Guest relations manager, Hotel Management
Dear Ria, Thank you very much for your review. We are very happy to hear that you booked our Gold Rooms and you visited our Gold Lounge, offering private breakfast and check-in area, and drinks and canapes in the evening as well as amazing views of the city. We have shared your comments with George and he is thrilled to learn that you had a memorable stay with us. Finally, it is great to hear that you enjoyed our location as well as our restaurant and entertainment venues. We look forward to welcoming you again soon. Kind regards, The team at Fairmont Dubai
1 out of 5
by A verified traveler from Khobar, SA

Ran Down

Posted Apr 13, 2015
Room was very old with bed and pillows heavily used. Shower door was leaking heavily and had to be fixed. Tables eere dusty. Hotel needs renivation very badly.
Comment from Hotel Management
Apr 19, 2015 by Guest Relations Manager, Hotel Management
Dear Sam, Thank you very much for your feedback. We have shared your comments with the concerned departments and we will ensure these issues are addressed. Kind regards, The team at Fairmont Dubai
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Good location. Near bars clubs. Nice pool

Posted Apr 8, 2015
Amazing restaurants and bars. Close to everything. Had gold suite. Nice and big. Clean. Staff Very friendly. Would go again
Comment from Hotel Management
Apr 12, 2015 by Guest Relations Manager, Hotel Management
Dear P, Thank you very much for your comment. We have happy to hear that you enjoyed our suite and that you met the renowned service our colleagues are well-known for. We look forward to welcoming you again soon. Kind regards, The team at Fairmont Dubai
5 out of 5
Recommended
for Couples
by james from Doha - Qatar

Fair stay at the Fairmont

Posted Mar 24, 2015 on Hotels
Upgraded to a suite on arrival so off to a good start. The glass lifts make you feel like you are in a Fritz Lang movie and are an experience in themselves. Room was a good size and one of the most comfortable beds I have slept in for a long time. The pool is relatively small but very nice. Great breakfast selection and attentative staff. We ate at Bridges Sports Bar and was very dissapointed with the food. I had the worst chicken wings I have ever tasted...deep fried - avoid!
Comment from Hotel Management
Mar 29, 2015 by Guest Relations Manager, Hotel Management
Dear James, Thank you very much for sharing your experience. We are very happy to hear that you had a nice stay with us and that you enjoyed our suite as well as our comfortable beds. Regarding Bridges Sports Bar, again thank you very much for your feedback. We will share your comments with our chefs so that they can look into it. Kind regards, The team at Fairmont Dubai
5 out of 5
Recommended
for Couples
by Gerald from Seattle

Dubai stay

Posted Mar 22, 2015 on Hotels
We found the staff to be very helpful and friendly. We would have stayed longer if we had the time.
Comment from Hotel Management
Mar 29, 2015 by Guest Relations Manager, Hotel Management
Dear Gerald, Thank you very much for your feedback. We are very happy to hear that you met the renowned service our colleagues are well-known for, and that you would have stayed longer with us. We look forward to welcoming you again soon. Kind regards, The team at Fairmont Dubai