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Reviews of The Ritz-Carlton, Dubai International Financial Centre

5 out of 5
The Ritz-Carlton, Dubai International Financial Centre
Gate Village, DIFC, Sheikh Zayed Road, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 231 out of 332 reviews" "
Rating 8 - Good. 69 out of 332 reviews" "
Rating 6 - Okay. 21 out of 332 reviews" "
Rating 4 - Poor. 2 out of 332 reviews" "
Rating 2 - Terrible. 9 out of 332 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

FARES

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and service , rooms are clean and kept updated
Stayed 1 night in Mar 2024

8/10 Good

Preet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Manish

Stayed 2 nights in Dec 2023

10/10 Excellent

Jamal, USA

Business traveler
Liked: Staff & service, property conditions & facilities
Property was excellent plus service was good
Stayed 3 nights in Mar 2024

10/10 Excellent

Ismail

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always İş the my number one
Stayed 3 nights in Feb 2024

10/10 Excellent

Abdulrahman

Stayed 1 night in Dec 2023

10/10 Excellent

ISMAIL EKINCI

Stayed 4 nights in Dec 2023

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

David, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service and the food options were really good so that you don't have to go far.
Stayed 2 nights in Sep 2023

6/10 Okay

Chenwei

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good location at the financial district, but the facility is little older, perfect for stay with business trip not for the family
Stayed 3 nights in Sep 2023

10/10 Excellent

Liron

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Zubair

Business traveler
Liked: Cleanliness, staff & service
The facilities need revitalising need investment in to new technology. Food menu needs improving. Staff is very good and helpful, director of rooms is very keen to improve experience and walks up and down ensuring guests are comfortable. I find hotel a bit pricy for the facilities it offers
Stayed 3 nights in Jun 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Khalil

Stayed 1 night in Apr 2023

10/10 Excellent

Rasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 4 nights in Mar 2023

2/10 Terrible

Bader

Stayed 1 night in Mar 2023

8/10 Good

Ethen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Tamara

Stayed 1 night in Feb 2023

10/10 Excellent

Martin J.

Stayed 7 nights in Jan 2023

8/10 Good

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities
.

8/10 Good

OSAMA

Stayed 1 night in Oct 2022

10/10 Excellent

Akaki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Top Notch
Amazing Location and top notch service
Stayed 2 nights in Oct 2022

10/10 Excellent

abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Lovely hotel Great facilities Amazing personnel ( specially Ms.Merna ) Good location
Stayed 4 nights in Aug 2022

10/10 Excellent

FARES

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for business trips. quiet, clean, super staff, food is excellent , room service fast . Cafe at lobby with good menus and excellent staff. Breakfast although limited options but perfect.
Stayed 1 night in Aug 2022

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location & staff.. Enjoyed Cafe Belge Restaurant - Suraj was very helpful & truly cares about your experience.
Stayed 2 nights in Jul 2022

2/10 Terrible

Ramzi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard deteriorated
Horrible breakfast. Cold boiled eggs. Very limited. Staff not experienced. Not ritz standard.
Stayed 1 night in May 2022
Response from Fadeel G. Wehbe General Manager on May 17, 2022
Dear Ramzi Thank you for taking the time to share your valuable feedback regarding your recent experience at the Ritz-Carlton DIFC. I am very sorry to hear of the various service breakdowns you described and it would be very much appreciated if we can have the opportunity to speak with you personally to obtain more details regarding your experience with us. With this in mind, may I kindly request you to contact our Food & Beverage Manager at Vincenzo.Gazzilli@ritzcarlton.com We look forward to hearing from you soon. Best regards, Fadeel G. Wehbe General Manager

10/10 Excellent

Gopal

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Apr 25, 2022
Dear Gobal, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk should have better service
The Residence side pool is not as good as the other premises. I had a surprising unwelcoming checkout experience as front desk manager Faisal wanted to argue with me on internet charges. I offered to pay it but it was more important for him to win the argument than concentrate on smooth customers service. I find other hotel next time.
Stayed 3 nights in Mar 2022
Response from Fadeel G. Wehbe General Manager on Apr 12, 2022
Dear Guest, Thank you for taking the time to share your valuable feedback regarding your recent experience at the Ritz-Carlton DIFC. I am very sorry to hear of the various service breakdowns you described and it would be very much appreciated if I can have the opportunity to speak with you personally to obtain more details regarding your experience with us. With this in mind, may I kindly request you to contact our Front Office Manager at fabiana.vaz@ritzcarlton.com We look forward to hearing from you soon. Best regards, Fadeel G. Wehbe General Manager

2/10 Terrible

Luiza

Business traveler
Liked: Cleanliness
Disliked: Staff & service
careless service
first i want to mention that they have overcharged me $3k for my stay, i have prepaid for my stay and upon my check out they charged me again same amount. i have addresses the issue to front desk and they informed they going to refund me this amount within 3 weeks, one month passed already and i have still did not receive my refund. They never sent me any confirmation of refund but gladly i handle paper statements. I had to open a dispute with my credit card to get my money bank. i really think with such a high end hotel you should not experience such careless attitude. i have never even received an apology for such inconvenience Well apart than that hotel is really overpriced. Room is small and dark and service is poor. Spa rooms are cold and massage therapist are unprofessional.
Stayed 7 nights in Feb 2022
Response from Fadeel G. Wehbe General Manager on Apr 12, 2022
Dear Ms. Luiza, Thank you for taking the time to share your valuable feedback regarding your recent experience at the Ritz-Carlton DIFC. I am very sorry to hear of the various service breakdowns you described and it would be very much appreciated if I can have the opportunity to speak with you personally to obtain more details regarding your experience with us. With this in mind, may I kindly request you to contact our Front Office Manager at Fabiana.vaz@ritzcarlton.com We look forward to hearing from you soon. Best regards, Fadeel G. Wehbe General Manager

8/10 Good

Basam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Mar 14, 2022
Dear Mr. Basam, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Good service
Stayed 3 nights in Mar 2022
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Mar 14, 2022
Dear Mr. Khaled, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Mar 2, 2022
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Eleonore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved this hotel for my mom’s 50th birthday. I reached out to guest relations to ask them to ensure my mom’s room was decorated for the occasion. Well they went above and beyond. They made each day of her stay special. They even had us send birthday wish videos and they put it together and played it on her tv in her room. She was so surprised to come back to all the decorations, cake, videos from us in the states. Ms. Vaishnavi from guest relations was extraordinary. She goes above and beyond. When I go to Dubai this is the I my hotel I will ever stay in. I can’t think them enough for making my mom’s trip so special!
Stayed 4 nights in Feb 2022
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Feb 24, 2022
Dear Ms. Eleonore, Thank you for choosing The Ritz-Carlton DIFC and for sharing your mom’s memorable experience regarding her recent visit. We were all delighted to read about how Vaishnavi have made her stay special. Our Ladies & Gentlemen at The Ritz-Carlton DIFC always strive to deliver exceptional service and good review like this fuels our passion to create a lasting impression for all our guests. From all of us at the Ritz-Carlton DIFC, we look forward to have the opportunity of welcoming your family soon. With best regards, Fadeel G. Wehbe General Manager

10/10 Excellent

thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service from arrival to check out. Great breakfast buffet and the club level outstanding! I highly recommend this Ritz-Carlton!
Stayed 7 nights in Feb 2022
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Feb 21, 2022
Dear Mr. Thomas, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community, we greatly appreciate your time. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Bharat

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 7 nights in Dec 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Feb 2, 2022
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community, we greatly appreciate your time. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Frankie

Stayed 3 nights in Jan 2022
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Feb 2, 2022
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community, we greatly appreciate your time. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Tarik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LT Stay
Excellent staff and facilities
Stayed 5 nights in Jan 2022
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Jan 26, 2022
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community, we greatly appreciate your time. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

8/10 Good

Hawal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and enjoyed staying there !
Stayed 3 nights in Jan 2022
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Jan 17, 2022
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community, we greatly appreciate your time. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Isam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and very good
Stayed 1 night in Dec 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Jan 4, 2022
Dear Guest, It is our absolute aim to provide our valued guests with the highest standards of personal service. Thank you for your wonderful review and I hope your memories of The Ritz-Carlton DIFC will be cherished for years to come. We look forward to welcoming you back again. With best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritz Stay
I had an amazing experience staying at this property, the hotel staff were awesome
Stayed 1 night in Dec 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Dec 26, 2021
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the Expedia community. We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Hamad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for it.
The location of the hotel and the hotel its self are great. I do recommend it.
Stayed 2 nights in Oct 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Nov 9, 2021
Dear Mr. Hamad, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Nov 30, 2021
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Nov 30, 2021
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

8/10 Good

Omid

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Dec 7, 2021
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Dec 7, 2021
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Dec 7, 2021
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very friendly and helpful perfect location
Stayed 2 nights in Mar 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Dec 7, 2021
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely - great service, nice rooms, good food. Would definitely return.
Stayed 4 nights in Jan 2021
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Dec 7, 2021
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC

2/10 Terrible

Salman

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 7 nights in Dec 2020
Response from The Ladies and Gentlemen of The Ritz-Carlton DIFC on Dec 7, 2021
Dear Guest, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC