Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Nice room, close to Dubai Mall & Metro stations

Posted Jul 8, 2014
Location: The Arabian Adventures desert safari was sensational and well worth while doing. A visit to the Gold souk is also worth while
The hotel was in a reasonable location close to dubai mall and metro stations that enabled my wife and I to travel to other areas like downtown dubai, the marina, dubai creek etc. The city is very spread out (across maybe 15km ) but the train was easy to use and taxis were cheap. The hotel was good but I got a bit of a vibe that I couldn't trust some of the hotel staff at the front desk during a few encounters regarding payment
Comment from Hotel Management
Jul 18, 2014 by Kinan, Hotel Management
Dear Guest, Thank you for giving our hotel a good rating and we are glad that you found our location a very convenient one and for sharing your concern following your recent stay with us. Your comment has been addressed to the concerned department. We deeply value our relationship with you and committed to providing you the highest level of service. If you have further concerns or comments regarding this matter kindly let me know. I hope despite your experience you will still afford us to serve you again. Sincerely yours, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
for Business Travelers
by Robert from Chicago

excellent for comfortable business stay...

Posted May 13, 2014 on Hotels.com
The rooms were quite comfortable, decorated with a modern sensibility aimed at ease of use. The presentation of the hotel was clean, sleek, and thoughtful. The staff members were extremely helpful and kind. I would stay again in the future.
Comment from Hotel Management
Jul 19, 2014 by Kinan, Hotel Management
Dear Guest, Thank you for choosing Villa Rotana for your Business Trip. We are happy to know that you had a comfortable stay with us and for considering us on you next visit in Dubai. Thank you for the appreciations on hotel decorations, structures and cleanliness. I highly appreciate your heart warming comments with regards to my colleague’s hospitality and kindness. Again thank you for the feedbacks and I look forward to welcoming you back at Villa Rotana soon. Kind regards, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
for Everyone
by Naz from UK

Lovely hotel close to Dubai Mall

Posted May 3, 2014
Lovely hotel with friend staff, close to the metro to get to Dubai Mall with lots of food places and also to Jumeirah Beach Park...small park leading to a small beach. We preferred JBR lovely area very happening with a stunning beach which is far away from Villa Rotana. So if you prefer a beach holiday best to stay near JBR. If you use the metro buy a card its cheaper to travel on. No wifi at the hotel but you receive wifi at Dubai Mall for free.
Comment from Hotel Management
May 12, 2014 by Kinan, Hotel Management
Dear Valued Guest, Thank you for sharing your comment and positive experience. We are happy to learn that you had a lovely stay and hope to welcome you back again soon. Best regards, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with character in middle of Skyscrapers

Posted Apr 30, 2014
This hotel made for a great stay. Hotel staff and room standard was top quality. There is a nice pool and spa facilities on the top floor which was quiet most of the time but lovely to relax at. I chose this hotel as I did not like the idea of being at a high rise hotel- don't like heights. My kids (ages 5 and 2) and hubby loved it too. The only criticisms are the breakfast was a bit repetitive and the restaurant food I felt should be of a higher standard to match the rest but otherwise I would definitely stay here again.
Comment from Hotel Management
May 12, 2014 by Kinan, Hotel Management
Dear Valued Guest, Thank you very much for the inspiring feedbacks and we are glad that you had a great stay with us. We are happy to receive your appreciations about our hotel and colleagues. Your comment about the breakfast buffet menu is well noted and will be action as soon as possible. Again thank you for sharing your stay experience and we are looking forward having you back soon. Best regards, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
by PRW from Oregon USA

Nice staff, great location

Posted Apr 17, 2014 on Hotels.com
Excellent hotel, great rooms. Staff very helpful and worked hard on all my requests.
Comment from Hotel Management
Jul 5, 2014 by Kinan, Hotel Management
Dear Valued Guest, Thank you for staying with us. We are delighted to receive your kind comments especially you appreciation to my colleagues and rest assured it will be shared to them. We hope to see you again in Dubai in the near future. Best regards, Kinan Al Ghraoui General Manager
5 out of 5
by Lisa from Mayo. Ireland

Hotel close to all attractions

Posted Apr 13, 2014
Pros: Everything- could not find any faults anywhere
Location: we visited the Burj Kahilfa and the Mall. Also our desert safari was brilliant fun.
everyone we met at the hotel were. so friendly and helpful. We felt so welcome there .
Comment from Hotel Management
May 3, 2014 by Kinan, Hotel Management
Dear Valued Guest, We are pleased to know that you enjoyed your stay with us. It is rewarding for us to know that you rated my colleagues, friendly and helpful. It is also heartwarming to know that you felt so welcome during your stay. Once again thank you and we look forward having you back soon. Best regards, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Canada

Gracious room but lack of lobby

Posted Apr 4, 2014
Pros: Rooms & cleanliness
Location: Coffee shop, supermarket, restaurants nearby. In good weather you should walk to Dubai Mall which is fantastic.
We had a great room actually one bedroom suit with all facilities. It was perfect. But the hotel doesn't have a lobby. So it's just a reception & lifts which is not attractive.
Comment from Hotel Management
Apr 26, 2014 by Kinan, Hotel Management
Dear Valued Guest, Thank you for taking time to share your stay experience at Villa Rotana and for sharing that you enjoy and like your stay in our one bedroom suite and its facilities. I have taken note of your comment and this will be look into. Again thank you for the feedback and I look forward to welcoming you back t Villa Rotana soon. Kind regards, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Business Travelers
by Kevin from Canada

Near the metro

Posted Apr 4, 2014 on Hotels.com
Overall the hotel is a great deal. I had a living room with a separate big bedroom and a kitchen. It was clean and comfortable and the staff were eager to please. The price was also better than comparable hotels. The location is OK - it's close to Dubai Mall but a bit of a walk, but it's only two minutes from a metro stop, which is convenient for moving around the city. Other than the metro stop, it's a bit isolated from other things; this is the only negative.
Comment from Hotel Management
Jun 28, 2014 by Kinan, Hotel Management
Dear Valued Guest, Thank you for the review and for sharing your experiences during your stay at Villa Rotana. We are happy to know that you found our hotel a great deal. I’m glad to know that our rooms, cleanliness and most of all my colleague’s services pleased you and make your stay a comfortable one. Our hotel location is also very convenient not only in metro and also by taxi if you want to explore the city. Again thank you for taking time to share with us your experience. I hope to welcome you back soon. Kind regards, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
for Families
by Mohammed

This traveler left a rating score only Posted Mar 28, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Mar 14, 2014
Pros: Guest services and concierge. Clean rooms, great location and nice views.
Cons: Internet prices, liquor at the bar.
No liquor makes for a sucky experience, also extremely high priced internet sucks. Not only that they say you can use internet for free in the lobby, BUT it's only free for one hour.
Comment from Hotel Management
Mar 30, 2014 by Kinan, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback following your recent stay at Villa Rotana. All reviews are well noted and will be shared to my colleagues as we continuously strive to improve our service and facilities and only through comments by our valued guests we will be able to do so. Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel in the near future. Sincerely yours, Kinan Al Ghraoui General Manager
Comment from Hotel Management
Mar 30, 2014 by Kinan, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback following your recent stay at Villa Rotana. All reviews are well noted and will be shared to my colleagues as we continuously strive to improve our service and facilities and only through comments by our valued guests we will be able to do so. Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel in the near future. Sincerely yours, Kinan Al Ghraoui General Manager