Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Außerordentlicher Service und gute Lage

Posted Oct 26, 2014
Pros: Service!
Location: Nähe Dubail Mall. Eine Station mit der Metro, die nur 4 Minuten Fußweg entfernt ist.
Vom ersten Moment bis zur Abreise excellenter Service. Nur ein Beispiel: Ich musste am nächsten Tag nach Abu Dhabi, mir wurde sofort angeboten, ein ordentliches Taxi zu organisieren. Es war das sauberste mit dem freundlichsten Fahrer, dass ich während meines ganzen Aufenthalts hatte, und das nach ca. 20 Taxifahrten. Sogar der Preis, lag deutlich unter den Angeboten der anderen!
Comment from Hotel Management
Nov 1, 2014 by Villa Rotana, Hotel Management
Dear Guest, Thank you for the excellent service comment. It is delightful to know that our services and location pleased you and we were able to provide you an exceptional service. It is our utmost objective to make our guests’ stay truly memorable. I’ll make sure to convey your review to my colleagues who I’m sure will be happy to receive comments like yours. We look forward to welcoming you back soon! Warm regards, Kinan Al Ghraoui General Manager Write your comment.
5 out of 5
Recommended
for Personal Event
by jean paulfrom boulogne

Très bon hôtel à l'ombre de LA tour

Posted Oct 20, 2014 on Hotels.com
(Très) grand appartement avec salon/chambre/SDB. Propreté impeccable, accueil et service aussi. Je n'ai pas profité de la piscine et autres "amenities" mais nul doutes qu'elles ont du même niveau. Seul bémol, accès internet payant, a prendre en forfait si vous restez plusieurs jours. Et une taxe de tourisme non incluse dans le tarif Hotels.com. Sinon, l'hôtel se situe à 2-300m d'une station de métro (assez pour transpirer!), la suivante étant celle du Burj Khalifa/dubai mall :) Bref, à l'ombre de LA tour! Et c'est ô combien appréciable d'avoir le métro à côté. Pas grand chose d’intéressant à part les tours sur l'avenue sinon...de Deira à la Marina.
Comment from Hotel Management
Jan 3, 2015 by Villa Rotana, Hotel Management
Dear Guest, Thank you for the wonderful review and for giving us an excellent review on our impeccable services, hospitality and cleanliness. I am very much pleased to know that your overall stay in the hotel was very satisfactory. We always ensure that the hotel’s service will be the most memorable part of your stay, and I’m happy that we achieved your satisfactions. We do hope on your next stay you will able to try our swimming pool on roof top and other facilities. Once again thank you for the wonderful review and we hope to see you back on your next visit to Dubai. Warm regards, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom Mainz

Gutes Hotel, nur 1 U-Bahn Station vom Burj Kalifa

Posted Oct 20, 2014
Pros: Die Zimmereinrichtung
Cons: -
Location: Burj Kalifa / Dubai Mall
Wir waren für eine Nacht im Villa Rotana. Wir haben uns dort sehr wohl gefühlt. Guter Service, alles hat einen neuwertigen Eindruck hinterlassen. Eigentlich wollte ich ein Hotel in Laufreichweite des Burj Kalifas haben, (laut Google Maps sind es nur 1,4km). Allerdings war es im September viel zu heiß die Strecke zu laufen. Zum Glück ist die Metro Station ist nur 300m entfernt. Ein Supermarkt ist gleich zwei Häuser weiter.
Comment from Hotel Management
Oct 23, 2014 by Villa Rotana, Hotel Management
Dear Guest, Thank you for taking time to write us a review. We are truly grateful towards on your appreciation about our services and on good impressions about us. I am happy to know that you had a comfortable stay with us and like our locations too. We do hope you will able to stay with us once again and hopefully for a longer days. It is our pleasure to have been of service to you during your stay. We look forward to welcoming you back soon. Warm regards, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, Wa

Nice hotel. Everyone is friendly

Posted Oct 19, 2014
I enjoyed my stay. One minor complaint, very minor, is I felt the staff didn't know enough about tourist attractions. I really liked the location.
Comment from Hotel Management
Oct 23, 2014 by Villa Rotana, Hotel Management
Dear Guest, Thank you for sharing your review about Villa Rotana. We are glad that you enjoyed your stay with us and thank you for sharing your inputs as this will allow us to further improve our services. Rest assured it will be shared on concern department for proper action. Again, thank you and we hope you will allow us the opportunity to even serve you better in the future. Sincerely, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

Excellent Hotel

Posted Oct 15, 2014
Pros: Everything.
Cons: None.
Location: The hotel is situated near the Dubai Mall and Metro Station. You can visit the Burj Kalifa for awesome photos and lots of shopping.
I've stayed at this hotel a few times and have always enjoyed it. The staff are great people, the rooms are clean and comfortable and it's situated near the Dubai Mall and Metro Station. The breakfast is good and has a decent selection of food choices. The staff noticed that it was my birthday and prepared a cake for me a brought it to my room. I appreciated the kindness and caring attitude that they gave me. If you're not shy about taking the Metro I recommend you do just that. It's quick and easy to use and far less expensive than a taxi. I will always stay at this hotel.
Comment from Hotel Management
Oct 17, 2014 by Villa Rotana, Hotel Management
Dear Guest, Thank you for the heartwarming review and for sharing your experience during your stay with us. We are very pleased to know that we never failed your expectations as you always enjoy your stay with us. We are very happy as you anticipated the small gesture we arrange on your birthday. It is our pleasure. I’m very grateful also on the appreciations about our rooms, buffet breakfast, hotel accessibility and to my colleagues. I’ll make sure to share your review with them. Your review is truly inspiring Once again thank you very much for the wonderful feedbacks We are looking forward on your next visit to Dubai. Best regards, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everywhere you want

Posted Oct 1, 2014
Great hotel but has a bad breakfast and bad meals from food center doesn't have the great taste
Comment from Hotel Management
Oct 17, 2014 by Villa Rotana, Hotel Management
Dear Guest, Thank you for taking the time to share with us your experience at Villa Rotana I am very pleased on the appreciation you mentioned that we had a nice hotel and glad that you find also our location very convenient. I have noted also your concerns and looked into each area for improvement. Rest assured that measures have already been taken to address these concerns. We hope you will allow us the opportunity to serve you better in the future. Thank you once again for providing us with your valuable feedback Sincerely yours, Kinan Al Ghraoui General Manager
Comment from Hotel Management
Oct 17, 2014 by Villa Rotana, Hotel Management
Dear Guest, Thank you for taking the time to share with us your experience at Villa Rotana I am very pleased on the appreciation you mentioned that we had a nice hotel and glad that you find also our location very convenient. I have noted also your concerns and looked into each area for improvement. Rest assured that measures have already been taken to address these matter. We hope you will allow us the opportunity to serve you better in the future. Thank you once again for providing us with your valuable feedback Sincerely yours, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Super Hotel!

Posted Oct 1, 2014 on Hotels.com
Mit diesem Hotel kan man nichts verkehrt machen.Die Zimmer sind groß und sehr gut ausgestattet.Die Mitarbeiter sind sehr freundlich und hilfsbereit und beim Frühstück gibt es es eine sehr große Auswahl. In der Nähe befindet sich zudem die Metro und ein Supermarkt.
Comment from Hotel Management
Jan 3, 2015 by Villa Rotana, Hotel Management
Dear Guest, Thank you for taking your time to share your stay experience at Villa Rotana Dubai. We truly appreciate every review we received from our valued guests Thank you for a wonderful feedback and we are glad that you had a satisfied stay. I’ll make sure to pass on your appreciations to my colleagues for their friendliness and helpfulness. I’m glad that you enjoyed the room that you stayed in as well as our buffet breakfast and hotel accessibility. We hope to see you back in the hotel on your next visit to Dubai. Warm regards, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Ganz nett aber mit Schwächen

Posted Sep 29, 2014 on Hotels.com
Super Frühstück und Service. ABER: Pool auf dem Dach ist nicht der Rede Wert und die Aussicht kann man zumindest Nachts auch Vergessen. Eig. ist es dort nur Laut und stickig. Das Bad hat auch schon bessere Tage gesehen, die Fugen sind teilweise schon ziemlich braun/grün.
Comment from Hotel Management
Jan 3, 2015 by Villa Rotana, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel and share your experiences. We care happy to receive your kind comment about our great breakfast and services. Thank you very much for the acknowledgement. Further to your review, we always aim to provide you our valued guest the utmost satisfaction and such concerns are valuable and will help us to further improve, Once again thank you for sharing your experiences with us. We sincerely hope that you will give us another opportunity to welcoming you back in the not too distant future. Sincerely yours, Kinan Al Ghraoui General Manager
Comment from Hotel Management
Jan 3, 2015 by Villa Rotana, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel and share your experiences. We care happy to receive your kind comment about our great breakfast and services. Thank you very much for the acknowledgement. Further to your review, we always aim to provide you our valued guest the utmost satisfaction and such concerns are valuable and will help us to further improve, Once again thank you for sharing your experiences with us. We sincerely hope that you will give us another opportunity to welcoming you back in the not too distant future. Sincerely yours, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Overnight Stay Before Destination
by ttt224from Tokyo, Japan

何かと親切な対応でした

Posted Sep 15, 2014 on Hotels.com
東京へ帰る前の乗換え休憩で宿泊。駅からは近いのですが、何しろ暑いので5分でも油断出来ないなと思いました・・・。ホテルのスタッフは気が利き、こちらが言う前に確認してくれるので好印象。部屋もクリーンで、日本人が欲しい設備は全て揃っていました。一つ気になるのは、音。道路沿いに面した部屋だったので、夜中まで騒音が消えませんでした。気になる方は、予めオーダーした方が良いかと思います。
Comment from Hotel Management
Nov 22, 2014 by Kinan, Hotel Management
Dear Guest, I would like to thank you for taking time to share your feedbacks following your recent stay at Villa Rotana We regret that you encountered some challenges with the noise would like to apologize for the inconvenience has caused you. Rest assured we will look into it. On the other note, we would like to say thank you for the comment you mentioned with regards to our rooms and its facilities. Should an opportunity bring you back to Dubai, we would be happy to welcome you back again in the hotel. Wish you all the best. Best regards, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Perfectly situated.

Posted Sep 13, 2014
Just had a one night stay after travelling back in to Dubai from Abu Dhabi. When we checked in, we were upgraded to a studio which was lovely and spacious. Hotel is situated near Burj Khalifa so lovely view, and near both Dubai mall and Mall of the Emirates within decent distance. All in all nice stay and would recommend to others.
Comment from Hotel Management
Sep 19, 2014 by Kinan, Hotel Management
Dear Guest, Thank you for sharing your stay experiences with us. I am very pleased to hear that you had a nice stay with us and glad that you find also our location very convenient. I’ll share your comments with the rest of my colleagues who will be equally pleased to hear that you had an enjoyable stay. We are looking forward to another memorable stay and thank you for the recommendation. Warm regards, Kinan Al Ghraoui General Manager