Ratings based on 146 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Wa

Nice hotel. Everyone is friendly

Posted Oct 19, 2014
I enjoyed my stay. One minor complaint, very minor, is I felt the staff didn't know enough about tourist attractions. I really liked the location.
Comment from Hotel Management
Oct 23, 2014 by Villa Rotana, Hotel Management
Dear Guest, Thank you for sharing your review about Villa Rotana. We are glad that you enjoyed your stay with us and thank you for sharing your inputs as this will allow us to further improve our services. Rest assured it will be shared on concern department for proper action. Again, thank you and we hope you will allow us the opportunity to even serve you better in the future. Sincerely, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Excellent Hotel

Posted Oct 15, 2014
Pros: Everything.
Cons: None.
Location: The hotel is situated near the Dubai Mall and Metro Station. You can visit the Burj Kalifa for awesome photos and lots of shopping.
I've stayed at this hotel a few times and have always enjoyed it. The staff are great people, the rooms are clean and comfortable and it's situated near the Dubai Mall and Metro Station. The breakfast is good and has a decent selection of food choices. The staff noticed that it was my birthday and prepared a cake for me a brought it to my room. I appreciated the kindness and caring attitude that they gave me. If you're not shy about taking the Metro I recommend you do just that. It's quick and easy to use and far less expensive than a taxi. I will always stay at this hotel.
Comment from Hotel Management
Oct 17, 2014 by Villa Rotana, Hotel Management
Dear Guest, Thank you for the heartwarming review and for sharing your experience during your stay with us. We are very pleased to know that we never failed your expectations as you always enjoy your stay with us. We are very happy as you anticipated the small gesture we arrange on your birthday. It is our pleasure. I’m very grateful also on the appreciations about our rooms, buffet breakfast, hotel accessibility and to my colleagues. I’ll make sure to share your review with them. Your review is truly inspiring Once again thank you very much for the wonderful feedbacks We are looking forward on your next visit to Dubai. Best regards, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everywhere you want

Posted Oct 1, 2014
Great hotel but has a bad breakfast and bad meals from food center doesn't have the great taste
Comment from Hotel Management
Oct 17, 2014 by Villa Rotana, Hotel Management
Dear Guest, Thank you for taking the time to share with us your experience at Villa Rotana I am very pleased on the appreciation you mentioned that we had a nice hotel and glad that you find also our location very convenient. I have noted also your concerns and looked into each area for improvement. Rest assured that measures have already been taken to address these concerns. We hope you will allow us the opportunity to serve you better in the future. Thank you once again for providing us with your valuable feedback Sincerely yours, Kinan Al Ghraoui General Manager
Comment from Hotel Management
Oct 17, 2014 by Villa Rotana, Hotel Management
Dear Guest, Thank you for taking the time to share with us your experience at Villa Rotana I am very pleased on the appreciation you mentioned that we had a nice hotel and glad that you find also our location very convenient. I have noted also your concerns and looked into each area for improvement. Rest assured that measures have already been taken to address these matter. We hope you will allow us the opportunity to serve you better in the future. Thank you once again for providing us with your valuable feedback Sincerely yours, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Perfectly situated.

Posted Sep 13, 2014
Just had a one night stay after travelling back in to Dubai from Abu Dhabi. When we checked in, we were upgraded to a studio which was lovely and spacious. Hotel is situated near Burj Khalifa so lovely view, and near both Dubai mall and Mall of the Emirates within decent distance. All in all nice stay and would recommend to others.
Comment from Hotel Management
Sep 19, 2014 by Kinan, Hotel Management
Dear Guest, Thank you for sharing your stay experiences with us. I am very pleased to hear that you had a nice stay with us and glad that you find also our location very convenient. I’ll share your comments with the rest of my colleagues who will be equally pleased to hear that you had an enjoyable stay. We are looking forward to another memorable stay and thank you for the recommendation. Warm regards, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Nice room, close to Dubai Mall & Metro stations

Posted Jul 8, 2014
Location: The Arabian Adventures desert safari was sensational and well worth while doing. A visit to the Gold souk is also worth while
The hotel was in a reasonable location close to dubai mall and metro stations that enabled my wife and I to travel to other areas like downtown dubai, the marina, dubai creek etc. The city is very spread out (across maybe 15km ) but the train was easy to use and taxis were cheap. The hotel was good but I got a bit of a vibe that I couldn't trust some of the hotel staff at the front desk during a few encounters regarding payment
Comment from Hotel Management
Sep 19, 2014 by Kinan, Hotel Management
Dear Guest, Thank you for giving our hotel a good rating and we are glad that you found our location a very convenient one and for sharing your concern following your recent stay with us. Your comment has been addressed to the concerned department and we hope you will allow us the opportunity to serve you better in the future. Sincerely yours, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
by kbagga

This traveler left a rating score only Posted Jul 2, 2014 on Hotels.com
5 out of 5
Recommended
by M from Khan

Posted May 29, 2014 on Hotels.com
Extremely satisfied, from the moment I checked in the staff was very professional , courteous and accommodating .they had a very nice breakfast buffet , the gym was more than adequately equipped with a sauna, jetted tub ,swimming pool with temperature controlled swimming pool on the roof with a nice view of the city
Comment from Hotel Management
Aug 2, 2014 by Kinan, Hotel Management
Dear Guest, It is a pleasure to receive a comment especially when it is a positive and up to the guest satisfactions. We always strive to ensure that our guest will have a good stay experience. Thank you for taking time to share with us and it will add motivation to all of us here at Villa Rotana Dubai. Thank you once again for your kind comment and it was a pleasure having you. We are looking forward on your next stay with us. Warm regards, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
for Business Travelers
by Robert from Chicago

excellent for comfortable business stay...

Posted May 13, 2014 on Hotels.com
The rooms were quite comfortable, decorated with a modern sensibility aimed at ease of use. The presentation of the hotel was clean, sleek, and thoughtful. The staff members were extremely helpful and kind. I would stay again in the future.
Comment from Hotel Management
Jul 19, 2014 by Kinan, Hotel Management
Dear Guest, Thank you for choosing Villa Rotana for your Business Trip. We are happy to know that you had a comfortable stay with us and for considering us on you next visit in Dubai. Thank you for the appreciations on hotel decorations, structures and cleanliness. I highly appreciate your heart warming comments with regards to my colleague’s hospitality and kindness. Again thank you for the feedbacks and I look forward to welcoming you back at Villa Rotana soon. Kind regards, Kinan Al Ghraoui General Manager
5 out of 5
Recommended
for Everyone
by Naz from UK

Lovely hotel close to Dubai Mall

Posted May 3, 2014
Lovely hotel with friend staff, close to the metro to get to Dubai Mall with lots of food places and also to Jumeirah Beach Park...small park leading to a small beach. We preferred JBR lovely area very happening with a stunning beach which is far away from Villa Rotana. So if you prefer a beach holiday best to stay near JBR. If you use the metro buy a card its cheaper to travel on. No wifi at the hotel but you receive wifi at Dubai Mall for free.
Comment from Hotel Management
May 12, 2014 by Kinan, Hotel Management
Dear Valued Guest, Thank you for sharing your comment and positive experience. We are happy to learn that you had a lovely stay and hope to welcome you back again soon. Best regards, Kinan Al Ghraoui General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with character in middle of Skyscrapers

Posted Apr 30, 2014
This hotel made for a great stay. Hotel staff and room standard was top quality. There is a nice pool and spa facilities on the top floor which was quiet most of the time but lovely to relax at. I chose this hotel as I did not like the idea of being at a high rise hotel- don't like heights. My kids (ages 5 and 2) and hubby loved it too. The only criticisms are the breakfast was a bit repetitive and the restaurant food I felt should be of a higher standard to match the rest but otherwise I would definitely stay here again.
Comment from Hotel Management
May 12, 2014 by Kinan, Hotel Management
Dear Valued Guest, Thank you very much for the inspiring feedbacks and we are glad that you had a great stay with us. We are happy to receive your appreciations about our hotel and colleagues. Your comment about the breakfast buffet menu is well noted and will be action as soon as possible. Again thank you for sharing your stay experience and we are looking forward having you back soon. Best regards, Kinan Al Ghraoui General Manager