Ratings based on 573 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Handy for Kildare

Posted Jan 19, 2015
The stay was generally good - the hotel was quiet on the Friday night, breakfast on Saturday was disappointing - bacon and beans overcooked. I think it was due to the lack of guests. Sunday morning breakfast was much better - with a lot more guests there. Another disappointment was the leisure centre. When we arrived on the Friday night reception told us it was open until 10. What they didn't tell us was that it closed at 6 on Saturday. Guess my surprise when I went over at 5:45 to be told it was closed !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester, UK.

Close to Saggart visiting relative in care home.

Posted Nov 24, 2014
Pros: Usually everything but not on this occasion.
Cons: Our only complaint is not knowing in advance the impact of the Disney on Ice show would have on our weekend.
Location: We love the Hotel surroundings, the lovely countryside and the convenience of the Luas for a trip into Dublin.
The reason for our visit is to see our sister who lives in Saggart village. We have stayed at the City West before and found it to be excellent. We therefore recommended it to other family members for its location and comfort. On this occasion we did not realise that the weekend had been booked for Disney on Ice in the Conference Centre. This impacted on our whole weekend. We found it difficult to get lunch on arrival and were also disappointed at the standard of the food offered. It was also difficult to get served at the bar later and find somewhere to sit. The Disney on Ice show had three performances each day on Friday, Saturday and Sunday and the traffic in the surrounding area was a nightmare. We were expecting 2 of our nieces to join us and they were severely affected by the traffic coming into Saggart. We had arranged to meet them in the Foyer and eventually had to go ahead without them (to visit our sister). When they arrived in the taxi there was such a long queue to check in that they just turned around and grabbed a taxi to take them to Saggart to join us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to amenities.

Posted Nov 11, 2014
Had a very relaxed stay. Made use of leisure facilities. Very clean. Breakfast very good. Staff lovely. Would recommend to a friend. Would return again.
4 out of 5
Recommended
for Everyone
by A verified traveler

good stay no working tv in room

Posted Nov 3, 2014
Pros: as above
Cons: the facilities...sort out the tv , the internet which the staff advised caused the tv not to work and sort wireless in the room...
Location: ....other than walking to golf you will need a car
Good stay. Good food. Good service and great staff...what a shame the faciilities were not we could not have100% with no access to a working TV for the nights we were in our room. Yes we asked for assistance from the staff but apparently the could not do anything as there was a problem with all TVs that night and the the following. Nothing they could do. Nothing we could do...it may not sound like much but when you are stuck in a room with teen children waiting for a film to watch, x factor...anything it was not good or fun or comfortable. In addition no wireless in your room...wireless servive in your room does not exist ...off down to the lobby
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Ken

This traveler left a rating score only Posted Oct 21, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by ALANfrom edinburgh

buisness trip to Dublin

Posted Oct 21, 2014 on Hotels.com
very good hope to spend more time on my next visit
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cannes

Tres bon hotel

Posted Oct 19, 2014
Personnel peut etre plus acceullant, quelque oreiller en plus,une minibar dans la chambre
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Disappointing food and tired rooms

Posted Oct 19, 2014 on Hotels.com
Nice Asian restuarant, but cant be charged to the room Bistro is disappointing
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good as usual

Posted Oct 18, 2014 on Hotels.com
Stayed here several time on business. Hotel always delivers a good quality service. Value for money is very good