Bar (on property)

Reviews of The Kildare Street

3 out of 5
The Kildare Street
Kildare Street, 47-49, Dublin, DUB

Reviews

7.0

Good

Rating 10 - Excellent. 125 out of 604 reviews" "
Rating 8 - Good. 231 out of 604 reviews" "
Rating 6 - Okay. 137 out of 604 reviews" "
Rating 4 - Poor. 67 out of 604 reviews" "
Rating 2 - Terrible. 44 out of 604 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Stephen

Business traveler
Very loud noise like dancing upstairs and no facilities. Was
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveler

Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
According expectation. The location is really good.
Stayed 5 nights in Mar 2020

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from s on Mar 12, 2020
Dear Gina, thank you for taking the time to review our property and for giving us a perfect score. We hope to welcome you back soon. Kind regards Silviu

10/10 Excellent

Wiley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Location, Great Value, Friendly Staff
This hotel is right across the street from Trinity College, & a few blocks away from Grafton street shops. The Temple Bar area is a short walk. Bus 757 from Dublin airport has drop off & pick up locations within 2 to 3 blocks of the hotel. (Purchase the round trip ticket to save a few Euros.) J.P. Mooney’s pub serves very good food, & has a fun inviting atmosphere. Our room was very comfortable, & the staff were all exceptionally helpful & friendly. The hotel is an older building, but we had no issues, & it was very clean. We highly recommend this hotel.
Stayed 4 nights in Mar 2020

6/10 Okay

Brandy, Dublin, California

Traveled with group, Traveled with family
Liked: Staff & service
The property was close to everything downtown. We could walk to everything we wanted to see. Trinity college is right across the street which is an absolute must see. It had a really fun pub attached to the hotel. The staff was so nice. It's an old hotel built, I think, in the 1800's so it lacked certain amenities like an elevator. We didn't like having to carry our bags up three flights of stairs. No parking of course because this is a major city. So we parked in the off site parking around the corner and it's not cheap. Our last night there, no hot water. Note downstairs said it would be back on at 9am but we were leaving for the airport at 4am.
Stayed 3 nights in Feb 2020
Response from Sash on Mar 1, 2020
Dear Brandy, Thank you for taking the time to review our property. We are sorry about the rooms issue, we are taking on board to improve our service. We hope to welcome you again in the future Kind regards,

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Kildare Street.
Warm, clean, comfortable bedroom with nice view of Trinity College grounds. Very central and convenient. Friendly staff especially Elizabeth.
Stayed 3 nights in Feb 2020
Response from Erzsebet, Reception on Mar 10, 2020
Dear Pat thank you for your lovely review of our property, we are delighted you enjoyed your stay. Thank you for the kind words about the staff, we always strive to do our best for our guests. We hope to welcome you back in the future. Kind regards

10/10 Excellent

Nigel

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Stayed 3 nights in Feb 2020
Response from Sash on Mar 1, 2020
Dear Guest, Thank you for your review and thank you for choosing Kildare Street Hotel. We deeply regret that we were unable to meet and exceed your expectations, as we strive to provide each and every guest with an unforgettable experience that meets the highest standards. Please know that this is not the norm, and we used your comments to look into the issues and correct them. Thank you again for your review and we apologize for the inconvenience imposed on yourself. Kindest regards,

10/10 Excellent

Green Party

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Erzsebet, Reception on Feb 26, 2020
Dear Guest, thank you for your lovely review of our property, we are delighted you enjoyed your stay. Thank you for the kind words, we always strive to do our best for our guests. We hope to welcome you back in the future. Kind regards

8/10 Good

Philip

Liked: Cleanliness, staff & service
Did the job!
It served a purpose, after an away trip to UK for sporting event, was cheaper than getting a taxi!
Stayed 1 night in Feb 2020
Response from Elizabeth Reception on Feb 24, 2020
Dear Philip, thank you for taking the time to review our property. We are delighted you enjoyed your stay We hope to welcome you again in the future Kind regards

8/10 Good

Jenifer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Paola Reception on Feb 16, 2020
Dear Jenifer, thank you for taking the time to review our property. I hope on your next visit to Dublin you will choose us as your host again! Have a lovely day and see you soon again! Kind regards

2/10 Terrible

Jack, California

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The 2 windows were not sealed or closable, so not only was there a 1.5” gap allowing bus noise in, but they rattled and let the 30 degree Farenheit temps in all night. There was carpeting cut up in room and bath was down the hall shared and the toilet seat broken. they told my wife to just go to another floor to find another one. The place should be gutted and remodeled and should not be recommended on Expedia.
Stayed 1 night in Jan 2020
Response from Erzsebet, Reception on Feb 6, 2020
Dear Jack, thank you for choosing the Kildare Street Hotel as your host and thank you for your review. We deeply regret that we were unable to meet and exceed your expectations regarding the bathroom, as we strive to provide each and every guest with an unforgettable experience that meets the highest standards. Please know that this is not the norm, and we used your comments to look into the issues mentioned and they were corrected. Thank you again for your review and we apologize if the issues mentioned inconvenienced you. Kindest regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Erzsebet, Reception on Jan 25, 2020
Dear Guest, Thank you for your lovely review of our property, We are delighted you enjoyed your stay. . We hope to welcome you back in the future. Kind regards

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Erzsebet, Front desk on Jan 25, 2020
Dear Guest, Thank you for your lovely review of our property, We are delighted you enjoyed your stay. We hope to welcome you back in the future. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Erzsebet, reception on Jan 25, 2020
Dear Guest, Thank you for your lovely review of our property, we are delighted you enjoyed your stay. We hope to welcome you back in the future. Kind regards

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The room was really noisy and the heater wasn’t working properly.
Stayed 1 night in Jan 2020
Response from Erzsebet, Reception on Jan 25, 2020
Dear Guest, thank you for your query and thank you for your stay with us. We are disappointed that we did not managed to fulfill you expectations, regarding the comfort of the stay. Having such a central location, can be a downfall due to the city noise, which is out of our control. We regret not being informed about this, we could have move you to a quieter room. We apologize for the inconvenience encountered with the heater, we can assure you that the issue was reported to the management. Kindest regards

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good
My stay was overall good. The service was great and the room was perfectly adequate.
Stayed 1 night in Jan 2020
Response from Erzsebet, Reception on Jan 25, 2020
Dear Guest, Thank you for your lovely review of our property, we are delighted you enjoyed your stay. Thank you for the kind words about the room, we always strive to do our best for our guests. We hope to welcome you back in the future. Kind regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2020
Response from Erzsebet, reception on Jan 12, 2020
Dear Guest, thank you for your review and for your stay with us. We are happy to read that you had such an enjoyable stay with us and as we promise our guests a singular experience your review assures us that we are doing the best we can and we are on the right track. Thank you again for your stay with us and your wonderful review. We would be honored to welcome you again to Kildare Street Hotel in the future. Kind regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Hotel
Lovely Hotel overall! Great Location, 24hr reception and exceptional service. Rooms were clean and comfortable with all the necessities needed. Small touches were appreciated such as the later checkout than most at 12 and the replenishment of biscuits everyday.
Stayed 4 nights in Dec 2019
Response from Erzsebet, Reception on Jan 2, 2020
Dear Guest, thank you very much for sharing the travel experience you had with us at the Kildare Street Hotel. We really appreciate your positive review, which assures us that our everyday work is paying off and that we are on the right path. Nothing is more important for us than the fact that our guests leave the hotel smiling and enjoy their every minute spent with us. We have passed on your comments to our staff as well. We hope we will have the pleasure of welcoming you back to us again in the future. Kind regards

6/10 Okay

Verified traveler

Liked: Cleanliness
We had to wait too long to check in as the staff couldn't get in touch with housekeeping
Stayed 1 night in Dec 2019
Response from Erzsebet. Front Office on Jan 2, 2020
Dear guest, thank you for your review and for your stay with us. We are delighted for choosing us for your stay in Dublin. The issue with the delayed check in was reported to the management and housekeeping team and the person involved was held responsible. We apologize for the inconvenience encountered. It was our absolute pleasure looking after you, we do hope to get the opportunity to welcome you back to us again soon. Kind regards

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Erzsebet, reception on Jan 2, 2020
Dear Steven, thank you for your lovely review of our property. We are delighted you enjoyed your stay. Thank you for the kind words, we always strive to do our best for our guests. We hope to welcome you back in the future. Kind regards

10/10 Excellent

Gavin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Erzsebet, reception on Jan 2, 2020
Dear Gavin, thank you for your lovely review of our property, we are delighted you enjoyed your stay. Thank you for the kind words about the property, we always strive to do our best for our guests. We hope to welcome you back in the future. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good
My stay here was good. It is fairly quiet at night, not much noise. My toilet had difficulty flushing, you have to push and hold for it to flush and then it made a long loud "running water" noise a while after flush. I think when they cleaned my hotel room before I checked in, they forgot to restock clean towels. I didn't have any full sized bath towels at first. Also couldn't find a wall outlet to plug in the hair dryer in the bathroom... so I used the outlet in the bedroom area. Room does not come with refridgerater or microwave. I'm not used to that, so I couldn't bring "home" left over foods from restaurants. Also no elevator, it was a struggle carrying my heavy heavy suitcase up 3 flights of stairs. Besides all of this, was a fine hotel for the cost.
Stayed 2 nights in Dec 2019
Response from Erzsebet, reception on Dec 19, 2019
Dear Guest,thank you for taking the time aside to write this great review regarding your recent stay here at Kildare Street Hotel. We promise our guests a singular experience, and we will use your comments to ensure that we are continually working to achieve that ideal. We hope that as the days, weeks and/or months pass by, you will consider choosing Kildare Street Hotel as your hotel choice in Dublin City whenever you return. It would be an absolute pleasure to host you once more. Kindest regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Erzsebet on Dec 15, 2019
Dear Guest, thank you very much for sharing the travel experience you had with us at the Kildare Street Hotel. We really appreciate your positive review, which assures us that our everyday work is paying off and that we are on the right path. Nothing is more important for us than the fact that our guests leave the hotel smiling and enjoy their every minute spent with us. We have passed on your comments to our staff as well. We hope we will have the pleasure of welcoming you back to us again in the future. Kind Regards

10/10 Excellent

Briana

Stayed 4 nights in Dec 2019

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Erzsebet on Dec 15, 2019
Dear Guest, thank you for taking the time aside to write a review regarding your recent stay here at Kildare Street Hotel. We promise our guests a singular experience, and we will use your comments to ensure that we are continually working to achieve that ideal. We are happy to read that you enjoyed the comfort of your room, the service of the reception and our excellent location. We hope that you will consider choosing us again whenever you return. It would be an absolute pleasure to host you once more. Kindest regards

10/10 Excellent

Mel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This hotel was absolutely perfect. Great staff, great rooms, great bar and great for food too. Cannot fault it at all! We loved our stay here
Stayed 2 nights in Dec 2019
Response from Erzsebet on Dec 15, 2019
Dear Mel, thank you very much for sharing the travel experience you had with us at the Kildare Street Hotel. We really appreciate your positive review, which assures us that our everyday work is paying off and that we are on the right path. Nothing is more important for us than the fact that our guests leave the hotel smiling and enjoy their every minute spent with us. We have passed on your comments to our staff as well. We hope we will have the pleasure of welcoming you back to us again in the future. Kind Regards

8/10 Good

Ioanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Silviu on Dec 5, 2019
Dear Ioanna, Thank you for taking the time to give us your feedback. I do hope we can have the pleasure of welcoming you back to us again in the future. Kind Regards Silviu, The Camden Hotel by TheKeyCollections.com

8/10 Good

VINAY JUDE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Nov 2019
Response from Erzsebet, Reception on Dec 1, 2019
Dear Vinay, thank you for taking the time aside to write a review regarding your recent stay here at Kildare Street Hotel. We promise our guests a singular experience, and we will use your comments to ensure that we are continually working to achieve that ideal. We hope that as the days, weeks and/or months pass by, you will consider choosing the Kildare Street Hotel as your hotel choice in Dublin City whenever you return. It would be an absolute pleasure to host you once more. Kindest regards

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Erzsebet, reception on Dec 1, 2019
Dear raymond, thank you for taking the time aside to write a review regarding your recent stay here at Kildare Street Hotel. We promise our guests a singular experience, and we will use your comments to ensure that we are continually working to achieve that ideal. We hope that as the days, weeks and/or months pass by, you will consider choosing the Kildare Street Hotel as your hotel choice in Dublin City whenever you return. It would be an absolute pleasure to host you once more. Kindest regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
girls weekend
Very central hotel great location. Nice staff and clean. No lift and needs some updating but we dudn't mind.
Stayed 1 night in Nov 2019
Response from Erzsebet, reception on Dec 1, 2019
Dear Guest, thank you for taking the time aside to write a review regarding your recent stay here at Kildare Street Hotel. We promise our guests a singular experience, and we will use your comments to ensure that we are continually working to achieve that ideal. We hope that as the days, weeks and/or months pass by, you will consider choosing the Kildare Street Hotel as your hotel choice in Dublin City whenever you return. It would be an absolute pleasure to host you once more. Kindest regards

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID THIS PLACE LIKE THE PLAGUE!!! They have A BEDBUG INFESTATION at ALL their hotels, so don't let them change your stay to one of their other hotels, like they tried to do with us. We had no idea we had to share a bathroom, either. They are disgusting and should be shut down! Where is the health department???
Stayed 3 nights in Oct 2019
Response from Erzsebet, reception on Dec 1, 2019
Dear Guest, we are very disappointed to read your review and would have appreciated the opportunity to discuss your stay in more detail during your time with us. We take pride in our rooms and cleanliness and if there were issues we would have absolutely rectified them for you we have daily maintenance and housekeeping teams available for any issues that may arise.

8/10 Good

Denise

Stayed 1 night in Nov 2019

8/10 Good

Alanis

Stayed 2 nights in Nov 2019

8/10 Good

Sonya

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Would recommend they get a lift. Location great.
Stayed 1 night in Aug 2019
Response from Erzsebet Reception Team on Dec 1, 2019
Dear Sonya, thank you for taking the time to share your feedback with us. We are constantly striving to improve the service for our guests so it is your perspective which is essential. We are pleased you liked our location as we do pride ourselves on being able to offer this key feature to our guests. We are so pleased to read your feedback. We are constantly trying to improve our service and provide the best experience possible for our guests. Customer service is a key aspect for us at The Key Collection and we are so pleased this was reflected during your stay. We look forward to welcoming you back in the not too distant future. Warm regards

8/10 Good

Nicolas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but noisy at 1st floor over road
Very nice location, staff was very helpful but the room was 1st floor above a busy road with many buses so it was noisy
Stayed 1 night in Nov 2019
Response from Silviu on Dec 5, 2019
Dear Nicolas, Thank you for taking the time to give us your feedback from your recent stay in The Camden Hotel. Unfortunately, being so centrally located does mean at times there is some city noise beyond our control. We do however have complimentary ear plugs should any of our guests feel disturbed. I regret not being informed of your dissatisfaction during your stay as we have a 24 hour reception team who would have been happy to move you to a room at the back of the property. I do hope we can have the pleasure of welcoming you back to us again in the future. Kind Regards Silviu, The Camden Hotel

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Surpassed expectations, modern enough and handy for a solo trip.
Stayed 1 night in Nov 2019
Response from Erzsebet Reception Team on Dec 1, 2019
Dear Glenn, Thank you for taking the time to give us your feedback from your recent stay. I am delighted you enjoyed your stay and I will pass on your feedback to the rest of the team. I am also pleased you liked our location as we do pride ourselves on being able to offer this key feature to our guests. I hope we have the pleasure of welcoming you back to us again in the future. Kind Regards Thais Reception Team

6/10 Okay

Emma

Traveled with group
Liked: Room comfort
Stayed 2 nights in Nov 2019
Response from Erzsebet, Reception on Dec 1, 2019
Dear Emma, we are very sorry to see that we did not managed to fulfill your expectations on in other areas. We can assure you that all the faults were reported to the management and the housekeeping team and we have taken steps to correct them. Thank you again for your review and we would be happy to welcome you again for a better experience. Kind regards,

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
76 steps to climb, no lift and no warning, receptionist did carry my bag up, but that did not lessen my difficulties with mobility. They said it was on their website, but nothing on booking.com
Stayed 1 night in Nov 2019
Response from Erzsebet, Reception on Dec 1, 2019
Dear Guest, thank you for taking the time aside to write this lovely review regarding your recent stay here at Kildare Street Hotel . We promise our guests a singular experience, and we will use your comments to ensure that we are continually working to achieve that ideal. We hope that as the months pass by, you will consider choosing Kildare Street Hotel as your hotel choice in Dublin City whenever you return. It would be an absolute pleasure to host you once more. Kindest regards,

6/10 Okay

Verified traveler

Liked: Staff & service
Good location. The cleanings staff did a real good job. Rooms and bathrooms were small and cramped. Faucets and fixtures were old and not working well. The lighting was bad specially at the desk. The help at the front desk depended on who was working at the time.
Stayed 11 nights in Nov 2019
Response from Erzsebet, Reception on Dec 1, 2019
Dear Guest, thank you for taking the time aside to write this lovely review regarding your recent stay here at Kildare Street Hotel . We promise our guests a singular experience, and we will use your comments to ensure that we are continually working to achieve that ideal. We hope that as the months pass by, you will consider choosing Kildare Street Hotel as your hotel choice in Dublin City whenever you return. It would be an absolute pleasure to host you once more. Kindest regards,

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No previous warning that the hotel has no lifts so if on 3rd floor be careful as no porter either to offer to take bags. Hotel is very delapitated looking and definitely needs a better standard of cleaning. Shower was falling off the wall in my bathroom.
Stayed 1 night in Nov 2019
Response from Erzsebet, Reception on Dec 1, 2019
Dear Guest, thank you for taking the time aside to write this lovely review regarding your recent stay here at Kildare Street Hotel . We promise our guests a singular experience, and we will use your comments to ensure that we are continually working to achieve that ideal. We hope that as the months pass by, you will consider choosing Kildare Street Hotel as your hotel choice in Dublin City whenever you return. It would be an absolute pleasure to host you once more. Kindest regards,

10/10 Excellent

Sinead

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Elizabeth, Reception on Dec 1, 2019
Dear Sinead, thank you for your stay with us and for your review. Thank you for your kind words on the staff's service, one of the main features of our property. Your feedback will be forwarded to them as well. It was a pleasure to assist you and if you will return to Dublin, we would be glad to welcome you back to Kildare Street Hotel. Kind regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Me and my frienfs were so satisfied with our stay in this hotel. Great lication. Staff were so pleasant and helpful especially the lady receptionist who was so kind and was always willing to attend to our needs. Will definitely stay on this hotel again.
Stayed 2 nights in Nov 2019
Response from Elizabeth Reception Team on Dec 1, 2019
Dear Guest, Thank you for taking the time to share your feedback with us. We are constantly striving to improve the service for our guests so it is your perspective which is essential. I am pleased you liked our location as we do pride ourselves on being able to offer this key feature to our guests. I am so pleased to read your feedback. We are constantly trying to improve our service and provide the best experience possible for our guests. Customer service is a key aspect for us at The Key Collection and I am so pleased this was reflected during your stay. We look forward to welcoming you back in the not too distant future. Warm regards

4/10 Poor

Denise

Stayed 1 night in Jul 2019

4/10 Poor

Himansh

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Erzsebet, reception on Nov 2, 2019
Dear Himansh,thank you for taking the time aside to write a review regarding your recent stay here at Kildare Street Hotel. We promise our guests a singular experience, and we will use your comments to ensure that we are continually working to achieve that ideal. We hope that as the days, weeks and/or months pass by, you will consider choosing Kildare Street Hotel as your hotel choice in Dublin City whenever you return. It would be an absolute pleasure to host you once more. Kindest regards

2/10 Terrible

Nimrat

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you can, stay at a different hotel – I promise you your experience, comfort, and the service of the hotel will be so much better. I was given false information before our stay (I called to confirm details) and then was brushed off when I brought any issues up to the staff. There was no manager to escalate to throughout our stay – or so I was told. We wanted to check out and get a refund Day 1 but there was apparently no one who could help us but we could send an email for our complaints… Issues: - No bathroom in the room - Shared bathroom (even after I called to confirm prior to our booking that there was a bathroom in the room) - Bathroom was not locked off with a key for access as told – it was open for everyone to use. - We were told only two rooms were using the bathroom – we watched multiple people from down the hall use this bathroom - Rooms never cleaned (stayed there for two nights) - Ne elevator – stayed on the 3rd floor - No manager to speak to ever – no body I could talk to right away that I could escalate to for a refund – We wanted to check out the night we checked in to go to another hotel. We were told to send an email… - Lights went on and off every night – every few minutes they would go out and come back or consistently flicker. I called reception the first night – she reset something and it stopped for 30 mins but then just kept happening. At this point I was tired of calling reception for help and just lived with it. - The staff did or could do not
Stayed 2 nights in Oct 2019
Response from Erzsebet, Reception on Oct 28, 2019
Dear Nimrat, thank you for your review and thank you for choosing us for your stay in Dublin. We are very sorry to read that we did not managed to fulfill your expectations during your stay with us. We can assure you that this issue was reported to the management and the housekeeping team and we have taken steps to correct them and not to happen again. We are terribly sorry for all the inconvenience you had experienced. Thank you again for your review. Kind regards