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Reviews of Maldron Hotel Newlands Cross

3 out of 5
Maldron Hotel Newlands Cross
Naas Road, Newlands Cross, Dublin, Dublin

Reviews

8.4

Very Good

Rating 10 - Excellent. 447 out of 1001 reviews" "
Rating 8 - Good. 382 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the hotel. It was lovely, staff were welcoming and friendly. Prices for food was a bit pricey for me. Easy transport links into city centre via buses and/or trams. Would stay again.
Stayed 2 nights in Apr 2024
Response from Suzanne McCabe on Apr 22, 2024
Thank you for your wonderful review Kathleen. We are thrilled everything was to your liking. Our location is key with easy access to all major routesWe look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean. For some reason I feel like people might have been living in some sections of the hotel.
Stayed 1 night in Apr 2024
Response from Suzanne McCabe on Apr 22, 2024
Good morning, StephanieThank you for taking the time to share your recent visit with us. We are pleased everything was to your liking.Warm regards

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 5 nights in Apr 2024
Response from Suzanne McCabe on Apr 17, 2024
Thank you for taking the time to share your recent stay. We are delighted everything was to your liking. We look forward to welcoming you back to the hotel soon. Warm regards

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nice and clean lovely bar and grill area .
Stayed 2 nights in Apr 2024
Response from Suzanne McCabe on Apr 12, 2024
Good afternoon, Michelle Thank you for taking the time to share your recent visit. We are pleased you enjoyed your overall stay. We do look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location 15 minutes drive to temple bar / city centre. Staff were friendly and no issues throughout the stay.
Stayed 3 nights in Mar 2024
Response from Suzanne on Apr 5, 2024
Good morning, AlexThank you for taking the time to rate us. We are thrilled you enjoyed your overall stay. We do have to agree our staff are most certainly a very warm and welcoming bunch. We do look forward to welcoming you back to the hotel soon. Warm regards

8/10 Good

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Mar 2024
Response from Suzanne McCabe on Mar 19, 2024
Dear Valued GuestThank you for taking the time to share your recent stay with us. We look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

Artur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in quite place outside city.
Stayed 2 nights in Mar 2024
Response from Suzanne McCabe on Mar 19, 2024
Dear Valued Guest, Thank you for taking the time to share your recent stay with us. We are pleased you enjoyed your overall stay with us. We are located less than 12KM to Dublin City centre. We look forward to welcoming you back to the hotel soon. Warm regards

8/10 Good

Aine

Traveled with family and small children
Liked: Amenities
Star was great so nice to us and was great with my son
Stayed 4 nights in Feb 2024
Response from Suzanne McCabe on Feb 28, 2024
Good morning, AineThank you for taking the time to share your recent visit with us. We are delighted you and your son had an enjoyable stay. Warm regards

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how friendly and welcome the staff where
Stayed 3 nights in Feb 2024
Response from Suzanne McCabe on Feb 13, 2024
Good afternoon, Charlene, Thank you for taking the time to share your recent stay with us. We are delighted you have enjoyed your overall stay with us. We do have to agree our staff are most welcoming and friendly. We look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

Helen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Reception staff excellent.
Stayed 1 night in Feb 2024
Response from Suzanne McCabe on Feb 8, 2024
Good afternoon, Helen Thank you for taking the time to share your recent stay with us. We do have to agree our staff are most certainly a very friendly and welcoming team. Warm regards

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Suzanne McCabe on Feb 8, 2024
Dear Valued GuestThank you for taking the time to share your likes and dislikes with us. We are thrilled you enjoyed your overall stay with us.

8/10 Good

Richard

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Suzanne McCabe on Jan 15, 2024
Good Morning Richard, Thank you for taking the time to rate us. If we can be of further assistance please do not hesitate to contact the hotel direct. Warm regardsSuzanne McCabe

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Suzanne McCabe on Jan 15, 2024
Good morning Elaine, Thank you for taking the time to rate us. We do look forward to welcoming you back to the hotel soon. Warm regardsSuzanne McCabe

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Absolutely fantastic hotel and room. The staff were lovely, all very friendly and helpful. Couldn't do enough for us.
Stayed 2 nights in Dec 2023
Response from Suzanne McCabe on Jan 15, 2024
Good Morning Patricia, Thanjk you for taking the time to share your recent visit with us. We are thrilled you enjoyed your overall stay and we do look forward to your return visit soon. Warm regardsSuzanne McCabe

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
€10/night to park at this hotel
The room was clean and comfortable. The big disappointment was we were charged €10/night for the privilege of parking in the hotel car park something not shown on hostel.com and Maldron’s websites. This will definitely will be taken into account the next time we book a hotel in Clondalkin.
Stayed 3 nights in Dec 2023
Response from Suzanne McCabe on Jan 15, 2024
Good morning Philip, Thank you for taking the time to share your likes and dislikes with us. We are pleased you enjoyed your stay with us. Car parking charges are applicable and payable upon departure. We do look forward to welcoming you back to the hotel soon. Warm regardsSuzanne McCabe

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night family visit
A flying visit to surprise family. Overall a good standard hotel based on one night. Service was excellent and we ate one evening and had breakfast before leaving. Quality and servings very good on both occasions.. Only downside was the access due to very heavy traffic, not sure if this is due to roadworks etc and not a lot the hotel can control. overall would recommend.
Stayed 1 night in Nov 2023
Response from Suzanne on Dec 11, 2023
Good morning Alan, Thank you for taking the time to share your likes and dislikes with us. We are pleased you enjoyed your overall stay with us. Should you return to us again, if you request a room to the front of the hotel. Warm regardsSuzanne McCabeSales & Marketing manager

10/10 Excellent

Cian

Stayed 1 night in Nov 2023
Response from Suzanne on Dec 19, 2023
Thank you for taking the time to share your recent visit to us. We are dlighted you enjoyed your overall stay. We look forward to welcominmg you back to the hotel soon. Warm regardsSuzanne

10/10 Excellent

Diarmuid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Suzanne on Dec 5, 2023
Good morning DiarmuidThank you for your amazing 10 star rating. We are thrilled you enjoyed your overall stay. Warm regardsSuzanne McCabeSales & Marketing manager

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, staff & service, room comfort
Requested a quiet room when I booked and also asked when I checked in, but room was facing a busy road that could be heard all night and disturbed my sleep.
Stayed 2 nights in Nov 2023
Response from Suzanne on Dec 5, 2023
Good morning Robert, Thank you for taking the time to share your likes and dislikes with us. We are disappointed to read that you stay was disrupted with the busy road. The next time you stay with us, if you request a room to the front of the building. Warm regardsSuzanne McCabe

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Suzanne on Dec 5, 2023
Good morning James Thank you for your amazing 10 star rating. We are thrilled you enjoyed your overall stay. Warm regardsSuzanne McCabeSales & Marketing manager

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Suzanne on Dec 5, 2023
Good morningStephenThank you for your amazing 10 star rating. We are thrilled you enjoyed your overall stay. Warm regardsSuzanne McCabeSales & Marketing manager

10/10 Excellent

martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Suzanne on Dec 5, 2023
Good morning Martin, Thank you for your amazing 10 star rating. We are thrilled you enjoyed your overall stay. Warm regardsSuzanne McCabeSales & Marketing manager

10/10 Excellent

Carmen, Old Hickory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure that they know that the hotel was booked through Orbitz. When we checked in, the concierge mentioned we were good to go, but when we checked out the new concierge mentioned a balance that we owed, which after talking they did see they had to contact Orbitz to proceed with payment. Great dining services and the room was great!
Stayed 3 nights in Oct 2023
Response from Suzanne on Dec 5, 2023
Good morning Carmen, Thank for taking the time to share your feedback with us. We do apologise for any inconvenience this may have caused. We do have some new member of our reception team who is in training. Thank you in advance for your understanding. Warm regardsSuzanne McCabeSales & Marketing manager

8/10 Good

wayne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel is very old and the structure and rooms reflect this. However, our room was clean and the staff was very friendly
Stayed 1 night in Oct 2023
Response from Suzanne on Dec 5, 2023
Good morning Wayne, Thank you for taking the time to share your likes and dislikes with the hotel. We do have to agree our staff are most certainly a friendly group. Warm regardsSuzanne McCabeSales & Marketing manager

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
Dirty
No laundry on site. Rooms were dirty, bathroom shower was full of mold.
Stayed 2 nights in Sep 2023
Response from Rheanne Pengelly, Reservations Supervisor on Oct 9, 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site and by letting us know what you liked and disliked we can now work on improving our offering. I have addressed our short comings with the team on duty and I can assure you it is not a common occurrence at our hotel. Warm Regards, Rheanne Pengelly, Reservations Supervisor

6/10 Okay

SJ

Business traveler
Good hotel
Comfortable hotel close by M50. Wifi bad unless you get more expensive rooms on 3rd floor. Food bad. Avoid bar, restaurant. Apart from that it's ok.
Stayed 4 nights in Sep 2023
Response from Rheanne Pengelly, Reservations Supervisor on Oct 9, 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site and by letting us know what you liked and disliked we can now work on improving our offering. I have addressed our short comings with the team on duty and I can assure you it is not a common occurrence at our hotel. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The hotel is nice, the breakfast is great and the staff are fantastic! I'll stay here again in future
Stayed 4 nights in Sep 2023
Response from Rheanne Pengelly, Reservations Supervisor on Oct 9, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rheanne Pengelly, Reservations Supervisor on Oct 9, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

Carol

Traveled with partner
Great staff.
Stayed 5 nights in Aug 2023
Response from Rheanne Pengelly, Reservations Supervisor on Oct 9, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

2/10 Terrible

Geraldine

Stayed 1 night in Aug 2023
Response from Reservations on Aug 29, 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site.By letting us know what you liked and disliked we can now work on improving our offering

6/10 Okay

Cody

Liked: Staff & service
Disliked: Cleanliness
The Holiday Inn of Ireland, our room was a bit dirty and our shower didn’t work great, no major issues, pretty standard room.
Stayed 3 nights in Aug 2023
Response from Rheanne Pengelly, Reservations Supervisor on Oct 9, 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site and by letting us know what you liked and disliked we can now work on improving our offering. I have addressed our short comings with the team on duty and I can assure you it is not a common occurrence at our hotel. Warm Regards, Rheanne Pengelly, Reservations Supervisor

6/10 Okay

VIJAYA KUMAR

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Reservations on Aug 29, 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team

8/10 Good

Andrei

Stayed 1 night in Jul 2023
Response from Philip on Jul 24, 2023
Dear Valued Guest,Thank you for taking the time to leave your positive review. We hope that you enjoyed your stay and hope to welcome you back again in the future.Kind regards,Philip KavanaghReservations Manager

4/10 Poor

DAN

Stayed 1 night in Jun 2023
Response from Sales and Marketing Executive on Jul 13, 2023
Dear Valued Guest,Thank you for taking the time to post your review. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. On behalf of the entire team, I would like to sincerely apologise for our short comings during your stay and I will address all your feedback with the teamWe are an extremely proactive team here on site and by letting us know what you liked and disliked, we can now work on improving our offering.Warm Regards,Chelsie FinneganSales and Marketing Executive

8/10 Good

Philip

Liked: Cleanliness, staff & service, room comfort
Nice Hotel
The location of the hotel was a little isolated but within bus routes. The trams are 30 minutes walk away. The room was clean and tidy and comfortable. Decorators painting the external window sills started work early so the noise of the cherry picker’s movement alarm was a great irritation. Overall, a nice hotel graded well at 3 star.
Stayed 3 nights in Jun 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023
Response from Rheanne Pengelly, Reservations Supervisor on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

Similo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

8/10 Good

Charlie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

Trevor

Stayed 3 nights in May 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

8/10 Good

Elsey

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. It’s a little far from the city but you can make it work.
Stayed 3 nights in May 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

6/10 Okay

Verified traveler

Business traveler
Decent hotel.
Stayed 2 nights in May 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site. We hope that you experienced this first hand . Warm Regards, Rheanne Pengelly.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

8/10 Good

Susan

Stayed 3 nights in May 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in staff really friendly and helpful. Hotel was spotless and comfortable for my family. Breakfast was excellent a huge variety for all tastes. I came home last night and have booked it again for my kids birthday as its only 20 mins from tayto park and 10 mins from the zoo. My favourite hotel so far and weve been in a few..
Stayed 2 nights in May 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
4 night stay
Big room, beds very close together, even tough lots of space near window. Heating centrally controlled. Arrived late but could not put on heating. Towels changed daily. Bathroom sink not cleaned daily. Glasses not cleaned. New overnight parking fee since 25 Apr 2023. As we booked in advance of this date, reception validated parking tickets daily. Breakfast very good quality. Reception staff very helpful
Stayed 4 nights in Apr 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. I have addressed our short comings with the team on duty and I can assure you it is not a common occurrence at our hotel. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Plenty of parking spots and a clean room.
Stayed 5 nights in Apr 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

2/10 Terrible

Basirat E

Disliked: Amenities, property conditions & facilities
This hotel is not nice place to stay,there was a drilling just beside our room in the day. I was giving a different package from what I paid for and they took extra money for my account without my knowledge. The beds are not comfortable and the house keeping is terrible. The towels smell really bad.
Stayed 8 nights in Apr 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site and by letting us know what you liked and disliked we can now work on improving our offering. I have addressed our short comings with the team on duty and I can assure you it is not a common occurrence at our hotel. Warm Regards, Rheanne Pengelly, Reservations Supervisor..

6/10 Okay

Abdullah

Traveled with family
Liked: Cleanliness, staff & service
No ac in the rooms. Far away from Dublin. Some of the staff are not that helpful. They are charging recently booked guests for the car parking regardless of hotel location. I think there is a better hotel.
Stayed 2 nights in Apr 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site and by letting us know what you liked and disliked we can now work on improving our offering. I have addressed our short comings with the team on duty and I can assure you it is not a common occurrence at our hotel. Warm Regards, Rheanne Pengelly, Reservations Supervisor..

10/10 Excellent

Jean

Stayed 1 night in Apr 2023
Response from Rheanne on Jun 15, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Rheanne Pengelly on Apr 17, 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor