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Reviews of The Mont

4 out of 5
The Mont
1/4 Merrion Street Lower, Dublin, Dublin

Reviews

9.4

Exceptional

Rating 10 - Excellent. 426 out of 542 reviews" "
Rating 8 - Good. 84 out of 542 reviews" "
Rating 6 - Okay. 13 out of 542 reviews" "
Rating 4 - Poor. 10 out of 542 reviews" "
Rating 2 - Terrible. 9 out of 542 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 1 night in Apr 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 23, 2024
Dear Amira,Thank you for choosing to stay with us and for sharing your positive feedback. We are thrilled that you had an enjoyable experience at our hotel. Your satisfaction is what motivates us, and we can't wait to welcome you back for another memorable stay. Kind Regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
A splendid staff. Examples: I thought I had lost my passport. A staff member sent email for us, then got the number of the American embassy (staff there was awful.) Other staff printed boarding passes, delivered them to our room.
Stayed 2 nights in Apr 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 23, 2024
Dear Jeffrey, Thank you for your review! We are delighted that you enjoyed your time with us and that our attentive staff could help you with your enquieries. It was a pleasure hosting you, and we look forward to your next visit. Kind Regards,

10/10 Excellent

alicia, CHICAGO

Liked: Cleanliness, staff & service, property conditions & facilities
We all Loved everything. Location, service, staff , restaurant, bar, cleanliness, quiet, etc… Nice overall!
Stayed 4 nights in Apr 2024

10/10 Excellent

Anna

Helpful staff. Comfortable rooms. Great location
Stayed 4 nights in Apr 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 20, 2024
Dear Anna,Thank you for your review. We are thrilled to hear that our helpful staff and convenient location made your visit even more enjoyable. Your recommendation means a lot to us, and we look forward to creating more wonderful memories with you in the future! Kind Regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location by Merrion Park, the canal and Stephen’s Green. Hotel was clean and spacious, staff friendly, and awesome location.
Stayed 1 night in Apr 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 19, 2024
Dear Amanda,Your review is greatly appreciated! We are thrilled to hear that you had a fantastic stay and that our dedicated staff and convenient location added to the overall enjoyment of your visit. Your recommendation holds immense value, and we eagerly anticipate the opportunity to create more cherished memories with you in the future! Kind Regards,

8/10 Good

Savio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay at The Mont. The check-in and check-out process was extremely easy. The staff was friendly, efficient and courteous. The room was a good size, the bed was very comfortable and the bathroom was clean and good size. The only criticism I have (and this is just personal taste) is that the carpets in the hallways and guest rooms looked very dated and unattractive, almost like underpadding. There is also traffic noise as it is on a busy corner. We were there on a Monday night so I don't know whatit's like on the weekend nights.
Stayed 1 night in Apr 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 17, 2024
Dear Savio,We are thrilled to hear that our attentive staff and convenient location made your visit even more enjoyable. We regret any inconveniences you encountered during your stay but we appreciate that you brought these matters to our attention. Your recommendation means a lot to us, and we look forward to creating more wonderful memories with you in the future. Kind Regards,

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern facilities. Reception and bar staff were super helpful and friendly. Car parking was secure and affordable. 10 minute walk from the heart of Dublin. Would stay again.
Stayed 2 nights in Apr 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 17, 2024
Dear Lucy,Thank you for your kind words! We are delighted that our hotel met your expectations and that you enjoyed our attentive staff. Your positive review is greatly appreciated, and we can't wait to have you as our guest again soon! Kind Regards,

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was above and beyond. Very helpful and friendly. The location is fantastic for exploring the city. Great breakfast.
Stayed 2 nights in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 17, 2024
Dear Heather,Your review is greatly appreciated! We are thrilled to hear that our dedicated staff and convenient location added to the overall enjoyment of your visit. Your recommendation holds immense value, and we eagerly anticipate the opportunity to create more cherished memories with you in the future. Kind Regards,

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 10, 2024
Dear Samantha,Your review is greatly appreciated! Your recommendation holds immense value, and we eagerly anticipate the opportunity to create more cherished memories with you in the future. Kind Regards,

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. Close enough to everything and very comfortable.
Stayed 6 nights in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 9, 2024
Dear Anne,Thank you for sharing your positive experience at our hotel. We are overjoyed to learn that our comfortable accommodations and warm, attentive staff contributed to a truly memorable stay. Your satisfaction is our utmost priority, and we eagerly await the opportunity to welcome you back for another unforgettable visit. Kind Regards,

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephanie at the Sin Bin bar was wonderful… she was very helpful and pleasant. We will definitely return to The Mont on our future adventures in Dublin.
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 7, 2024
Dear Valerie,Thank you for your valuable feedback! We are delighted to hear that you had a wonderful experience at our hotel and our sttentive staff added joy to your stay. We look forward to welcoming you back in the future! Kind Regards,

10/10 Excellent

Maureen

Traveled with group
Liked: Amenities
Extremely nice courteous staff! The room was great and nice and quiet. Hotel is central to many locations you can walk to and the breakfast was fantastic
Stayed 2 nights in Mar 2024
Response from Miriam Marques - AFOM on Apr 2, 2024
Dear Maureen, Thank you for taking time to leave such lovely review. I was happy to read that you enjoyed our breakfast and the room. I hope we can have the pleasure to welcome you back to The Mont again in the future.Kind Regards, Miriam Marques – Front Desk Assistant Manager

10/10 Excellent

Charini

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and great breakfast! Conveniently located
Stayed 1 night in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Apr 1, 2024
Dear Charini,We are delighted that our hotel met your expectations and that you enjoyed our facilities and amenities. Your positive review is greatly appreciated, and we can't wait to have you as our guest again soon! Kind Regards,

10/10 Excellent

KATHLEEN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Mont—easy check-in and accommodating staff. We opted for parking, which was available and convenient as the area is easy to walk around and there's access to the bus. I especially want to commend Kayleigh, one of the staff members, who was so helpful to my friend and me as we were checking out. She's a star!
Stayed 2 nights in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 30, 2024
Dear Kathleen,Thank you for your kind words! We are delighted that our hotel met your expectations and that our attentive staff added more joy to your stay! Kayleigh will be very happy with your compliments! Your positive review is greatly appreciated, and we can't wait to have you as our guest again soon! Kind Regards,

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 28, 2024
Dear Nicola, Your review is greatly appreciated! Your recommendation holds immense value, and we eagerly anticipate the opportunity to create more cherished memories with you in the future. Kind Regards,

10/10 Excellent

Scott

Stayed 1 night in Mar 2024
Response from Roseli Chiavolotti - Front Desk Supervisor on Mar 29, 2024
Dear Scott,Thank you for taking the time to share your positive experience at our hotel! We truly appreciate your recommendation and look forward to welcoming you back in the future. Kind Regards,

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff, good quality, and a great location.
Stayed 1 night in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 28, 2024
Dear Elizabeth,We are immensely grateful for your kind words! It brings us immense joy to know that you enjoy your stay, and our accommodations and services left a lasting impression. We eagerly await the pleasure of hosting you once again in the near future! Kind Regards,

10/10 Excellent

Sophie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great, clean, comfortable rooms with good black out curtains and a comfy bed. Only thing to bear in mind is for taller people the shower isn’t great at your head will be hitting the ceiling!
Stayed 2 nights in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 27, 2024
Dear Sophie,Thank you for sharing your positive experience at our hotel. We are delighted to hear that our comfortable accommodations and friendly staff contributed to an enjoyable stay. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you raised with our team. We truly appreciate it and can't wait to welcome you back for another stay. Kind Regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and an excellent gym
Stayed 3 nights in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 27, 2024
Dear Mark,Your review is greatly appreciated! We are thrilled to hear that you had a fantastic stay and that our dedicated staff added to the overall enjoyment of your visit. Your recommendation holds immense value, and we eagerly anticipate the opportunity to create more cherished memories with you in the future. Kind Regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third trip to Dublin, and the is was my favorite stay of them all. Rooms were quiet and so comfortable and the breakfast in the morning was fantastic to start my day.
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 21, 2024
Dear Amanda,Thank you for your kind review!We are glad to hear that you enjoyed your time here at The Mont. We can't wait to have you as our guest again! Kind Regards,

10/10 Excellent

colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, breakfast is top notch, super clean rooms with fluffy pillows and comfortable, supportive beds with quality products. All hotel employees were friendly and professional and David was very accommodating for check-in. Only issue we had was fire alarm was set off by a smoker 4am and it took some time to shut off
Stayed 1 night in Mar 2024
Response from Roseli Chiavolotti - Front Desk Supervisor on Mar 20, 2024
Dear Colleen,Thank you for sharing your experience with us! We are delighted to hear that our convenient location and attentive staff exceeded your expectations and provided you with a truly enjoyable stay. We appreciate your honest feedback and apologize for the situation with the fire alarm. We look forward to welcoming you back for another outstanding stay in the near future. Kind Regards,

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Roseli Chiavolotti - Front Desk Supervisor on Mar 20, 2024
Dear Meghan,Thank you for choosing us as your accommodation and for sharing your positive review. We truly appreciate it and can't wait to welcome you back for another stay. Kind Regards,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Roseli Chiavolotti - Front Office supervisor on Mar 18, 2024
Dear Heather,Thank you so much for your kind review! We are glad to hear that you enjoyed your time here at The Mont. We can't wait to have you here again for another memorable stay! Kind Regards,

10/10 Excellent

Bryauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly!!
Stayed 1 night in Mar 2024
Response from Rose Chiavolotti - Front Desk Supervisor on Mar 14, 2024
Dear Bryauna,Your review is greatly appreciated! We are thrilled to hear that you had a fantastic stay and that our dedicated staff and convenient location added to the overall enjoyment of your visit. Your recommendation holds immense value, and we eagerly anticipate the opportunity to create more cherished memories with you in the future. Kind Regards,

10/10 Excellent

David, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fine hotel; nice and clean rooms Good breakfast Very good choice for staying in Dublin
Stayed 1 night in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 11, 2024
Dear David,Thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay at our hotel. We appreciate your positive feedback and look forward to your next visit. Kind Regards,

10/10 Excellent

Marek

Stayed 2 nights in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 30, 2024
Dear Marek,Thank you for your review. Your recommendation means a lot to us, and we look forward to creating more wonderful memories with you in the future! Kind Regards,

10/10 Excellent

Thomas Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent base for business trips to Dublin
Stayed 1 night in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 10, 2024
Dear Thomas,Thank you for sharing your experience with us! Your positive review means the world to us, and we can't wait to welcome you back for another excellent stay! Kind Regards,

10/10 Excellent

Margot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room - bigger than most in Europe. Breakfast buffet was fantastic, staff was friendly & helpful!
Stayed 1 night in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 5, 2024
Dear Margot,Your generous compliments fill us with gratitude. Knowing that we've contributed to your positive experience is our greatest reward. We look forward to serving you again soon. Kind Regards,

10/10 Excellent

Umang

Stayed 1 night in Mar 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Mar 27, 2024
Dear Umang,Your review is greatly appreciated! Your recommendation holds immense value, and we eagerly anticipate the opportunity to create more cherished memories with you in the future. Kind Regards,

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb breakfast Great location parking close by
Stayed 1 night in Feb 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Feb 26, 2024
Dear Tim,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed our convenient location and our breakfast service. We genuinely appreciate your positive review and look forward to hosting you again for another fantastic stay! Kind Regards,

10/10 Excellent

Hiromi

Liked: Cleanliness, staff & service, property conditions & facilities
Service and staffs are amazing!
Stayed 3 nights in Feb 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Feb 20, 2024
Dear Hiromi,Thank you for sharing your positive experience at our hotel. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable visit. Kind Regards,

10/10 Excellent

Tanya Susanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great gym, great bar and great location! Could walk everywhere! Definitely recommended!
Stayed 3 nights in Feb 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Feb 20, 2024
Dear Tanya,Thank you for your kind words! We are delighted that our hotel met your expectations and that you enjoyed our facilities and amenities. Your positive review is greatly appreciated, and we can't wait to have you as our guest again soon.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great facilities, very friendly amd helpful staff and the breakfast was great ..
Stayed 2 nights in Feb 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Feb 16, 2024
Dear Victoria,Thank you for your review. We are thrilled to hear that you had a great stay and that our attentive staff and special breakfast made your visit even more enjoyable. Your recommendation means a lot to us, and we look forward to creating more wonderful memories with you in the future.

10/10 Excellent

Noeleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic
Stayed 1 night in Feb 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Feb 14, 2024
Dear Noeleen,Thank you for sharing your feedback. We are delighted to hear that our attentive staff met your expectations and that you enjoyed your stay. We appreciate your recommendation and look forward to welcoming you back for another exceptional stay! Kind Regards,

8/10 Good

Andrew

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Feb 13, 2024
Dear Andrew,Thank you for your review. Your recommendation means a lot to us, and we look forward to creating more wonderful memories with you in the future. Kind Regards,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Feb 10, 2024
Dear Raymond,Thank you for your wonderful compliments. We are honored to have been a part of your positive experience and eagerly await the pleasure of welcoming you back for another outstanding stay.

10/10 Excellent

Alasdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Jan 17, 2024
Dear Alasdair,Thank you for your wonderful compliments. We are honored to have been a part of your positive experience and eagerly await the pleasure of welcoming you back for another outstanding stay. Kind Regards,

8/10 Good

angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to stay
It’s a small hotel, rooms are small but comfortable. Breakfast and location are amazing. Service was of quality. Definitely a place to go. Light curtains on the windows would help.
Stayed 1 night in Jan 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Jan 13, 2024
Dear Angela,We sincerely appreciate your honest feedback and sincerely apologize for any inconveniences you may have faced. Thank you for bringing these concerns to our attention, and we hope to have the honor of welcoming you back, exceeding your expectations in every aspect.

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Roseli Chiavolotti - Front Office Supervisor on Jan 13, 2024
Dear Warren,Your review is greatly appreciated! Your recommendation holds immense value, and we eagerly anticipate the opportunity to create more cherished memories with you in the future.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Roseli Chiavolotti - Front Office Supervisor on Jan 13, 2024
Dear Kelly,Thank you for your wonderful compliments. We are honored to have been a part of your positive experience and eagerly await the pleasure of welcoming you back for another outstanding stay.

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roseli Chiavolotti - Front Office Supervisor on Jan 13, 2024
Dear Thalia,Thank you for your wonderful compliments. Your recognition of our dedication to creating exceptional moments for our guests means the world to us. We are honored to have been a part of your positive experience and eagerly await the pleasure of welcoming you back for another outstanding stay.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Roseli Chiavolotti - Front Office Supervisor on Jan 31, 2024
Dear Sean,Thank you for sharing your positive experience at our hotel. Your satisfaction is our utmost priority, and we eagerly await the opportunity to welcome you back for another unforgettable visit. Kind Regards,

8/10 Good

julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant & stylish hotel in a great location in easy walking distance of Trinity College & the River Liffey with some great local pubs & a park with the statue of Oscar Wilde. The reception & breakfast staff are so friendly & helpful they can't be faulted. Breakfast quality & choice was also good. The room window overlooked the Main Street outside however & could do with a privacy curtain as well as the blackouts fitted. The mattress & topper was also too soft for my liking and slightly too small for the bed which made sleeping less comfortable than it should have been. An easy fix but otherwise we had a good 4 night stay & would return.
Stayed 4 nights in Dec 2023
Response from Roseli Chiavolotti - Front Office Supervisor on Jan 7, 2024
Dear Julian,Thank you for sharing your positive experience at our hotel. We are overjoyed to learn that our comfortable accommodations and warm, attentive staff contributed to a truly memorable stay. Your satisfaction is our priority, and we eagerly await the opportunity to welcome you back for another unforgettable visit. Kind Regards,

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good--Could Easily Be Great!
The Mont is a nice hotel. The location is perfectly walkable and quiet, the beds are comfortable, aircon works well when powered on, wifi is fast and stable, and the bar and lobby are stylish. I appreciated the inclusion of water, cookies, and coffee. Our room was pretty small, though, and very dark, and it lacked storage in the main room and bathroom. Adding some wall hooks to hang coats (the single rack isn't enough for luggage and coats) and a shower shelf would make the stay more comfortable.
Stayed 4 nights in Dec 2023
Response from Roseli Chiavolotti - Front Office Supervisor on Jan 7, 2024
Dear Rebecca,We sincerely appreciate your honest feedback and sincerely apologize for any inconveniences you may have faced. Thank you for bringing these concerns to our attention, and we hope to have the honor of welcoming you back, exceeding your expectations in every aspect. Kind Regards,

10/10 Excellent

Damian

Stayed 2 nights in Dec 2023
Response from Roseli Chiavolotti - Front Office Supervisor on Jan 7, 2024
Dear Damian,Your review is greatly appreciated and we eagerly anticipate the opportunity to create more cherished memories with you in the future. Kind Regards,

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely stay bed really comfortable and the staff so nice
Stayed 1 night in Dec 2023
Response from Rose Chiavolotti - Front Office Supervisor on Dec 31, 2023
Dear Caroline,We are glad to hear you enjoyed your time here at The Mont, and that our attentive staff and comfortable bed made difference on your stay. We can't wait to have the opportunity to have you here again! Kind Regards,

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A review for the hotel I didn’t get to stay in.
We were unable to stay at the Mont due to the hotel deciding one week prior to our stay (which was booked 9 months ago) to close the Mont and force us to stay at The Alex. The staff at The Alex was okay but were not helpful when it came to resolving our issues. The best thing they could offer was a free breakfast for the days I was staying. Upon arrival, they then tried to change it and say it was only for one day. When I corrected them they then backpedaled and said it was for all four of my nights. The room substituted was a lesser quality room than I paid for at The Alex and was told there were no other rooms available. The room we were given gives you extremely restricted control of the air conditioning. During the day, the A/C will only stay on for two hours before automatically shutting itself off. The A/C only comes out of one single vent in the bedroom. The bedrooms are very warm and with no A/C until 20-30 min after you get back into the room, it is extremely uncomfortable. If you try and open a window to help supplement the room temperature, the A/C is wired to shut itself off. The room was very uncomfortable during our stay. The restaurant shows the face of a fancy restaurant but they are definitely not that. They handed us dirty menus and were out of half of what was on the menu. They want to charge you for every single little thing individually. I ordered a mixed drink and was charged for individual items in the drink instead of a single mixed drink price.
Stayed 4 nights in Dec 2023
Response from Front Office Team on Feb 20, 2024
Thank you for your review. We are happy that you have been assisted by our Operations Director. Kind Regards,

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Great Location
Great location in Central Dublin, Lovely décor and really clean . Staff very attentive and friendly. Room was nice size with some lovely touches. Paul Costello shampoo and conditioners complimentary water. Small touches that add up to really nice hotel. Would stay again and recommend.
Stayed 1 night in Dec 2023
Response from Rose Chiavolotti - Front Office Supervisor on Dec 28, 2023
Dear Shane,Thank you for your kind appreciation. Your words inspire us to continue our mission of providing enriching experiences for our guests. We eagerly await the pleasure of hosting you again, ensuring each stay is as exceptional as the last. Kind Regards,

10/10 Excellent

Arnold

Stayed 5 nights in Dec 2023
Response from Rose Chiavolotti - Front Office Supervisor on Dec 28, 2023
Dear Arnold,We're deeply moved by your gracious compliments. Your kind words energize our team to strive for excellence continually. We eagerly anticipate the privilege of exceeding your expectations on your next visit. Kind Regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rose Chiavolotti - Front Office Supervisor on Dec 28, 2023
Dear William,We're deeply moved by your gracious compliments. Your kind words energize our team to strive for excellence continually. We eagerly anticipate the privilege of exceeding your expectations on your next visit. Kind Regards,