Check in was a breeze until we get to the room and wait and wait and wait for the bags. After several calls, we had to come downstairs to get them to bring up the bags. Then the sink in one of the rooms was clogged and not draining and the shower in the same room was not draining. They sent someon after severl calls that pulled had to get a tool to pull the draining mechanisim out of the sink but they said the shower was fine. When we would shower, it would not drain and fill up the shower and pour over into the bathroom. After several calls they said that engineering wasnt there and it would have to be fixed tomorrow so they brought up a bunch of towels to make a dam in the bathroom to hold in the water which was leaking into the bedroom. Next day after returning to the room from a siteseeing the drain had not been fixed in the shower and they said engineering had been notified but nothing had happened. So they sent more towels for the night and said it would be fixed the next day. We turned our laundry in that day to have it delivered to us by 6pm as promised. Laundry at 6:30pm had not showed up and after many calls they finally found it and delivered it at 7pm which made us miss our dinner reservations. Shower still flooding. Next day, same thing, went out, got back to hotel room, shower still flooding. I demanded manager. They said engineering was gone for the day they suggested more towels. I demanded a plunger... This store has 2 more days or nightmare...