Front of property

Reviews of The Pucic Palace

5 out of 5
The Pucic Palace
Od Puca 1, Dubrovnik

Reviews

9.4

Exceptional

Rating 10 - Excellent. 257 out of 356 reviews" "
Rating 8 - Good. 77 out of 356 reviews" "
Rating 6 - Okay. 9 out of 356 reviews" "
Rating 4 - Poor. 6 out of 356 reviews" "
Rating 2 - Terrible. 7 out of 356 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberley, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff, really nice experience
Stayed 3 nights in Dec 2023

10/10 Excellent

Karin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect central spot to stay in the Old Town. Lively area with a morning farmers market outside and can easily explore the city. The staff we very accomodating and provided many recommendations to us. Rooms were clean and comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located in Old Town.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mark, Laguna Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was amazing
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely boutique hotel in Duvrovnik old town. They arrange pick up at the airport and a porter at the town’s gate (no cars allowed in) to take luggage to the hotel. We had a health issue and hotel staff were great in helping us get medical attention. The restaurant there is good.
Stayed 3 nights in Sep 2023

8/10 Good

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was wonderful! Great location.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great access to the old city. Fantastic service
Stayed 2 nights in Aug 2023

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The property is located at the heart of the city. The rooms were ample and always maintained clean.
Stayed 3 nights in Aug 2023

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location in the old town, staff were exceptional and the best hotel breakfast we’ve had in years. Thoroughly enjoyed a one night stay here in July.
Stayed 1 night in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is outstanding: welcoming, kind and extremely helpful. Lovely people and place.
Stayed 2 nights in Jul 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and staff were very helpful
Stayed 3 nights in Jul 2023

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wonderful location
Stayed 2 nights in Jul 2023

8/10 Good

Robert

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel!
Stayed 1 night in Jul 2023

10/10 Excellent

Jeannette

Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Expected more for the money…
This hotel has the potential to be an amazing place to stay however the price is exaggerated and, in addition, the condition of our room was poor. Specifically, the in-room AC unit was extremely noisy (we had to corner it between things to stop the vibrations) and the bathroom was smelly due to odors coming from the pipes. To be honest, we didn’t ask for technical help since we were staying 2 days and didn’t want to be bothered.
Stayed 2 nights in May 2023

8/10 Good

Davina

Liked: Cleanliness, staff & service
Pucic Palace is a fabulous hotel but during our visit they had problems with the air conditioning, and so we had touse a VERY noisy temporary system. Also on one of the evenings there was no hot water. It is an old building so these things happen.
Stayed 3 nights in May 2023

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and location, would definitely stay here again 😊
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Dubrovnik
The Pucic Palace is a lovely boutique hotel with a can't beat location in Dubrovnik. It really gives you the feel of staying in the city and not some generic hotel. The staff is very friendly and attentive. We had an early flight and they arranged for breakfast to go, portering of our bags, and transfer to the airport. It isn't cheap, but we felt it was worth it.
Stayed 2 nights in May 2023

10/10 Excellent

Laurinda, Sammamish

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay with wonderful experience! Friendly and helpful staff! Nice breakfast!

10/10 Excellent

Vasco

Stayed 4 nights in Apr 2023

10/10 Excellent

Hristo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are kind, friendly, welcoming and super helpful with tips and suggestions on local things. I’d recommend staying here.
Stayed 2 nights in Mar 2023

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is fantastically placed in the old town. It’s very clean and has a super restaurant. The staff were amazing. Very friendly and couldn’t do enough to make our stay very special. One of the best hotels we have ever been too.
Stayed 3 nights in Mar 2023

2/10 Terrible

arev

Disliked: Cleanliness, staff & service, property conditions & facilities
There was NOhot water. NO heat. Terrible meat cooking smells. A dirty used disposable slipper left for me so cleaners aren’t cleaning. I filed a claim with my bank card company to get a full refund per visa rules as I left early due to not getting a room change and no heat or hot water. Staff is awful. Don’t be fooled by nice when you arrive. It’s an awful management team
Stayed 2 nights in Feb 2023

10/10 Excellent

hong

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoy the Pucic Palace for three reasons. The first one is its central and convenient location, near the food market, shops, restaurants, and attractions. Secondly, its friendly and helpful staffs make us feel comfortable and cared for. We only had one day to cover the city. Marijana at the front desk went the extra to ensure we could have enough time to enjoy the beautiful city; she recommended restaurants and sights and arranged a taxi to the airport. Lastly, the room is big and clean and brings you back to the old times. The breakfast is one of the best hotel breakfasts we have ever had. We highly recommend it to anyone who seeks a hotel that feels like a home away from home.

10/10 Excellent

hong

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Marc, Cottonwood

Wonderful Old Town location in a historic, but updated building. Welcoming and attentive staff. Good breakfast. This was at the upper end of my accommodation budget, but worth the splurge to stay in the heart of Old Town. Highly recommended.

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend the Pucic Palace, which is beautiful and so comfortable. The staff couldn't have been nicer or more helpful and the location absolutely can't be beat. It is in the heart of old town, which I loved. One note - because it is so centrally located, it can be a little noisy if there are drunken revelers out and about, but that didn't bother us at all and I will always err on the side of a great location.
Stayed 3 nights in Sep 2022

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we had a problem with the toilet leaking we had to ask to be moved. They should OFFERED to move us. We had a shower that did not drain but they did fix that right away. Overall it was a very special visit to Dubrovnik made even better by the whole experience.
Stayed 4 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is centrally located. It is near to all the restaurants, shopping and site seeing places. The amenities, the staff and the services are excellent. I will recommend this place to anybody who would visit Dubrovnik.
Stayed 4 nights in Oct 2022

10/10 Excellent

Judith

Stayed 3 nights in Sep 2022

10/10 Excellent

Roberta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful which doesn't even do them justice. Loved location too!
Stayed 1 night in Sep 2022

10/10 Excellent

Gary

Liked: Staff & service, amenities, property conditions & facilities
The staff at the Pucic Palace made you feel so special and well taken care of from the moment you walked in to check out. Thank You, Gary & Annette
Stayed 3 nights in Sep 2022

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right in the heart of all the action in old town. Because it is in a pedestrian-only part of town, your taxi will drop you off a few hundred yards from the actual hotel and you will have to walk a bit. If you have heavy luggage, call the hotel and they will send a porter with a cart to assist. Except for my failure to do this, the entire stay and my experience with the hotel and staff was great!
Stayed 2 nights in Aug 2022

2/10 Terrible

Flora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firs of all Air Conditioner did not work, room temperature was 28C. Explanation was, that it was Water in the shower did not drain.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Dubrovnik and our stay in The Pucic Palace was incredible. Great location in Old Town. The staff was very friendly and attentive. The complementary breakfast was delicious.
Stayed 2 nights in Sep 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and accommodations were above exceptional. During our stay I had a problem that required a tailor and they had the item fixed for me in under 3 hours. Breakfast was wonderful and the location is central to everything. Can't say enough about Pucic Palace.
Stayed 2 nights in Jul 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location in the old city.
Nice hotel is a very good location. We had a great time in Dubrovnik. It is an old town with no cars allowed so you need to park outside the walls and haul your luggage or arrange for the porter to meet you. Hotel had AC and a very nice breakfast.
Stayed 1 night in Aug 2022

10/10 Excellent

Nandini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at the Pucic Palace. First, the best aspect was the staff. Every single one was exceptionally kind and friendly and helpful, especially Alan at the front desk and the housekeeping manager and housekeeping staff. The rooms were great, with excellent beds and bathrooms. The location in old Dubrovnik can't be beat, the breakfast and waitstaff were fantastic, and it was great that they always have reserved places at the beach for us.
Stayed 4 nights in Jul 2022

10/10 Excellent

Tracy

Stayed 2 nights in Jul 2022

8/10 Good

Yasmi

Liked: Cleanliness, staff & service, property conditions & facilities
We got a better room after complaining about the windowless hot room in the attic we were given at arrival. Breakfast was good, lunch was so bad that they didn’t charge us for it (after complaining). Hotel is beautifully renovated in good location, but it gave us the impression that they try to give as little as possible if they can get away with it. We were not impressed with that kind of service.
Stayed 2 nights in Jun 2022

10/10 Excellent

Neal S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant, intimate, extremely friendly and helpful. We would certainly go there again.
Stayed 2 nights in May 2022
Response from Vedran on Jun 13, 2022
Dear Neal S, Thank you for choosing The Pucic Palace hotel and for sharing your kind feedback with us. We are extremely delighted to read that you enjoyed your experience with us. Thank you also for your kind words about our team always starving to provide you with the best service. We are looking forward to welcoming you back in our property. Warm regards and best of luck from us all. Yours sincerely, Vedran Trsic Director

10/10 Excellent

gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel. We loved everything about it. I cannot wait to go back as soon as possible
Stayed 3 nights in Apr 2022
Response from Vedran on May 12, 2022
Dear Gareth, Thank you very much for this glowing review regarding you stay at The Pucic Palace hotel in always charming Dubrovnik. We are delighted to read that you enjoyed your experience while in Dubrovnik. We look forward to welcoming you back in our property. Warm regards and best of luck from all of us. Sincerely yours, Vedran Trsic Director

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel in old city center. The staff was very helpful arranging our Airport pick up and transfer to our ship. I would like to stay here again.
Stayed 1 night in Apr 2022
Response from Vedran on May 2, 2022
Dear Peter, Thank you so much for this very positive feedback! There is no better satisfaction to read that our dear guests enjoy their stay with us. It is also a pleasure to know that you appreciated the service provided by our team as well as our location. We hope to welcome you again very soon as this truly is your home away from home. Warm regards and best of luck from all of us. Sincerely yours, Vedran Trsic Director

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inside the city wall!!
Amazing location and amazing service! Could not get any better than this!
Stayed 2 nights in Dec 2021
Response from Vedran on Jan 8, 2022
Dear Jennifer, Thank you so much for this very positive feedback! There is no better satisfaction to read that our dear guests enjoy their stay with us. We are delighted to read that you enjoyed every single detail of your experience. Special thanks for emphasizing the satisfaction with service team, they are more than grateful and send their regards. We hope to welcome you again very soon as this truly is your home away from home. Sincerely yours, Vedran Trsic Director