Ratings based on 171 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

The 3rd floor use to be smoking, it still smells

Posted May 11, 2015
Pros: Breakfast was good
Cons: Needs up dating and 3 floor cleaining, painting, new wall paper to get rid of smoking smell
Location: OK
The 3 floor of the hotel use to be the smoking floor and the smell has not been removed yet. I would suggest if you stay request a room not on the 3rd floor.
Comment from Hotel Management
May 14, 2015 by Scott , Hotel Management
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
2 out of 5
by A verified travelerfrom st paul mn

no smoking,,,,

Posted May 4, 2015
Pros: The breakfast was good and I liked having real dishes to eat from,
Cons: Taking care of the painting and carpeting and drapes to get rid of the old smoke smell,
I was told at check in that the room was no smoking,,but had been a smoking room up until November,,,but was being turned into non smoking,,,,,,,,the room had an odor of old smoke..I tried to get a different room but was told that all that was available was another room that was being converted.. The room stunk,,if the hotel is changing to non smoking room, a customer should be warned when making the reservation that the room still smells like smokers were there,,,,the room needs a coat of paint and new carpeting and drapes to get rid of the odor,,,,the room was 326, I think rooms on the 3rd floor should be suspected of smelling like old smoke,,would not reserve a room unless I was assured there had been no smoking at all!!!
Comment from Hotel Management
May 7, 2015 by Customer Care, Hotel Management
Thank you for reaching out and writing your review. We appreciate your comments about the breakfast options. We apologize you were not satisfied with the condition of your room, in regards to an unpleasant smell. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Family event

Posted Apr 14, 2015
Pros: Staff cheerful and helpful.
Cons: Mattresses, mattresses, mattresses!
Location: Need car/cab to drive to attractions and events.
Greeted pleasantly by staff member immediately, even though late arrival. Rooms were clean, quiet and well-appointed, though dated.
Comment from Hotel Management
Apr 21, 2015 by Scott , Hotel Management
On behalf of our entire staff at Country Inns & Suites we thank you for your positive review and we hope to see you again when your travels bring you back to the area!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nevada, Ia

Pleasant and comfortable

Posted Mar 30, 2015
Pros: The breakfast staff was friendly.
Cons: We were pleased with my stay.
Location: Great for all occasions!
Upon checking in I was "curtly" TOLD to go and wait by the couches; being asked nicely would have been a friendlier approach. Entering our room, I was pleased by the size, a fresh smell and comfortable amenities. The breakfast offered a nice variety of choices and was filling. The offer of a late check out, without an extra fee, was a bonus.
Comment from Hotel Management
Apr 21, 2015 by Scott , Hotel Management
Thank you for taking the time to write about your experience. We are thrilled to see that you enjoyed our clean comfortable rooms and free hot breakfast. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Family stay

Posted Mar 23, 2015
Pros: Pool, staff, breakfast.
Location: On west side, but close to shopping and food. We spent the day at the Waterpark on the river, but cheaper to stay here.
Nice hotel for a family weekend in Dubuque. Kids enjoyed the pool.
Comment from Hotel Management
Mar 24, 2015 by Scott , Hotel Management
On behalf of our entire staff at Country Inns & Suites we thank you for your positive review and we hope to see you again when your travels bring you back to the area!
4 out of 5
Recommended
for Families
by A verified travelerfrom philadelphia

Not super fancy, but very comfortable

Posted Mar 17, 2015
Pros: Very comfy and homey. Very friendly.
Cons: Carpet is old.
Location: The River museum and Galena!!!
The hotel is not fancy, but comfortable and friendly. Their staff is friendly and helpful. Very unlikely to go to Dubuque Iowa again, but will remember this hotel with a smile. Quiet and convenient. Very nice stay, we are five, 3 generations. We all had a good time.
Comment from Hotel Management
Mar 24, 2015 by Scott , Hotel Management
Thank you for taking the time to write about your experience. We are thrilled to see that you enjoyed our clean comfortable rooms and friendly staff. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 27, 2015 
Comment from Hotel Management
May 30, 2015 by Scott, Hotel Management
Thank you for the four star review.
4 out of 5
by A verified travelerfrom Wisconsin

OK hotel. It was clean and average for the price.

Posted Dec 30, 2014
The water ran in the bathroom all night and couldn't be shut off. Mattress needed to be replaced. Room was clean and had mini frig and nice TV. Staff were very friendly.
Comment from Hotel Management
Mar 24, 2015 by Scott , Hotel Management
Thank you for reaching out and giving us a 4 star review. We are sorry you had issues with your tub leaking. I will discuss this issue with my maintenance engineer to ensure all guest rooms are up to Country Inns and Suites standards.
5 out of 5
Recommended
for Couples
by Joseph

Posted Dec 6, 2014 
Comment from Hotel Management
May 30, 2015 by Scott, Hotel Management
Thank you for the 5 star review
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, Standard Lodging

Posted Nov 27, 2014
It was clean, comfortable, and for a fair price. We just used it for an over night stay.