Exterior

Reviews of Sure Hotel by Best Western Ratingen

3.5 out of 5
Sure Hotel by Best Western Ratingen
Angerstraße 20, Ratingen, NW

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 123 reviews" "
Rating 8 - Good. 56 out of 123 reviews" "
Rating 6 - Okay. 7 out of 123 reviews" "
Rating 4 - Poor. 6 out of 123 reviews" "
Rating 2 - Terrible. 2 out of 123 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This is an old worn out hotel. The floors are dirty and carpet in the rooms are disgusting The hallways have a strange and unpleasant smell. 2 of the 4 mornings I didn't have hot water. Good news, the bed was comfortable and the location is great.
Stayed 1 night in Nov 2023

6/10 Okay

Lola

Stayed 3 nights in Oct 2023

8/10 Good

MARIA JOAO

Stayed 1 night in Aug 2023

8/10 Good

Sylvia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matched description
Very clean. All necessary amenities were given. The room was small though
Stayed 1 night in Jan 2023

8/10 Good

colin

10/10 Excellent

Verified traveler

No complaints
Stayed 5 nights in Nov 2022

4/10 Poor

CHEE KHEONG

Traveled with partner
Disliked: Staff & service
It does not provide WIFI as promised because WIFI license has expired and pose serious security problem. Arrived on Friday afternoon around 4 pm, the office is closed and no check in service. Intercom is not working. Finally get a fellow traveler to call by phone to resolve the issue.
Stayed 3 nights in Oct 2022

4/10 Poor

Martin

Stayed 1 night in Sep 2022

8/10 Good

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

10/10 Excellent

Alexandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new renovations -
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, clean, quiet, easy
Nice clean quiet place. We arrived after hours and they had an automated system to get us the keys. Located a block away from the bus stop to go directly to the airport.
Stayed 1 night in Feb 2020

2/10 Terrible

Jason

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Don't book here.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, room was big and clean. All staff were very helpful.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value with easy access to transport
Great location for Ratingen centre and for access to the public transport system. Turn left out of the hotel and at the end of the street is the bus stop. Number 760 goes directly to the airport. I highly recommend the Moovit app which will help you get anywhere in the city in real time. Hotel room was comfortable, clean and very quiet with a good powerful shower. Breakfast buffet was okay but not really worth 10 each. There’s an excellent coffee shop / bakery by the bus stop.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Excellent little hotel, good value.
Stayed 1 night in Aug 2019

10/10 Excellent

Letitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room. Hotel seemed clean and reception polite and helpful. We arrived late and as I hadn't realised it would be so late I hadn't advised beforehand. The phone number on my paperwork didn't connect but after a quick re check on my phone we found a number and they quickly talked me through accessing via their secure key box on the front door.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a cozy stay in a cozy hotel. Although it is a bit far from Düsseldorf, the town Ratingen is beautiful and calmed.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Aristotelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little town hotel
All was good!
Stayed 3 nights in Apr 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring break
Good visit. Limited parking at the hotel.
Stayed 2 nights in Mar 2019

8/10 Good

Roland

Liked: Staff & service
Not Sure If We Would Stay Again.
Just spent 3 nites at the Sure. Check in was very good. Staff were very nice and efficient. The room itself was a good size for European standards. The beds were firm and comfortable, the pillows, not my style, but again, European. My only negatives were that the carpets were badly stained, really gross. Nothing that a carpet cleaning would not take care of. The room had a bit of a smell, perhaps a smelly sink? We bought a number of groceries, and when we went to put them into the fridge, we discovered the the fridge did not work, we did not even mention this to management. Breakfast was very good. The location is perfect, one block from the main core of Ratingen. Close to groceries, restaurants, and about 15 min walk to train that goes into Dusseldorf. The hotel is getting dated, not a problem, but management must work to maintain the quality of a Best Western.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking has been a slight problem at this Hotel, as well we informed the Hotel that we arrive at the DUS Airport by 11PM. We were told just to ring the bell when we arrive instead of receiving the code to get the room key. The "older" gentleman had a tough time to open the door for us, especially as we were waiting and standing outside in the rain around midnight. Otherwise it is an excellent breakfast (charge).
Stayed 4 nights in Feb 2019

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This hotel was perfect for what I needed and a great location for shopping or finding a restaurant close by. I made a mistake booking so far away from the exhibition center (about €27 by taxi) but I was very happy with the hotel. I had a single room that was very clean with coffee machine and hair dryer. It was clean and very comfortable. Hotel staff were extremely helpful and kind and breakfast was great. I would stay here again!
Stayed 3 nights in Jan 2019

8/10 Good

David

Liked: Cleanliness, staff & service
OK hotel with friendly and helpful staff
Hotel is OK although it looks a little old and tired in places. Staff were very friendly and helpful. Complimentary drinks in the minibar were a nice touch as was a pod coffee machine but the absence of any milk means I didn't bother with this. Bed was made up of two single beds side by side and two single duvets which meant it wasn't very comfortable although this seems to be a fairly standard thing in German hotels. Breakfast was OK but not amazing. WiFi was provided free for three devices but it was VERY slow.
Stayed 1 night in Jan 2019

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, convenient, Wi-Fi functioning
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good but basic hotel, nice breakfast, good location. No front desk staff for most of the day
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for the airpirt
The hotel is 10 minutes drive from he airport. Good breakfast
Stayed 1 night in Aug 2018

10/10 Excellent

Donj, Fairport, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Great Location! Great Price!
Did not know what to expect, but my expectations were exceeded! Check-in was very easy, and the staff very knowledgeable about the area. So close to City Centre dining and shopping. The facility has a ton of personality and charm. Will definitely stay again when in the area!
Stayed 1 night in Feb 2018

8/10 Good

clair, Cirencester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great for price

8/10 Good

Tobias

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, zweckmäßig, kostenlose Parkplätze
Stayed 2 nights in Sep 2023

8/10 Good

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bequeme Betten, alles sauber, sehr praktisch gelegen - immer wieder gerne!
Stayed 1 night in Jul 2023

8/10 Good

Peter

Stayed 1 night in Jul 2023

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da das Sure-Hotel nicht verfügbar war, wurde ich auf das Hotel Breitbach umgebucht. Das war mir sogar recht, da für mich besser erreichbar; Bushaltestelle direkt vor der Tür - und auch ein Supermarkt. Zimmer schön und sauber!
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Norbert

Stayed 1 night in Jun 2023

8/10 Good

Eugenio

Stayed 1 night in Jun 2023

10/10 Excellent

Günter

Stayed 1 night in May 2023

8/10 Good

Paul Osei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unter gewissen zeit ist der parken möglishkeit hervorrang
Stayed 2 nights in Apr 2023

10/10 Excellent

matthias

Stayed 1 night in Feb 2023

4/10 Poor

Brittany

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean
I appreciated the large room, the refrigerator in the room and that there were scrambled eggs available for breakfast. However, the used dishes in the breakfast room were never cleaned during breakfast. That means that when you came to breakfast at 7:30, you had to find an unused place to sit, and sit at a table that still had dirty dishes stacked at the other places that had not been cleaned yet. It just felt dirty. This setup is mainly because they are extremely cheap on staffing. In the evenings there is nobody working there and you get your key from a keybox. In the morning, there is only one employee who has to work the checkout and the breakfast room (well, this person doesn't really do much in the breakfast room at all). In addition, when I arrived, the carpet in the main entrance and the stairs looked like it hadn't been vacuumed in a week. It did get vacuumed a couple days after I arrived. The carpet throughout the building though is in very poor shape and is covered in stains. In my room, there were hairs in the shower. It just never felt clean there. The worst part of the stay though was that the wifi did not work the entire time I was there. I had a lot of work to do and ended up spending a lot of money on additional cellular data.
Stayed 3 nights in Jan 2023

10/10 Excellent

matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Lage, fairer Preis, nettes Personal
Das Hotel ist fußläufig gut zur Innenstadt gelegen, zur S-Bahn 3-4 Bussstationen. Das Gebäude ist von außen nicht so schön, die Zimmer (Ich hatte ein Ez) sind klein, aber völlig ausreichend. Die Einrichtung ist so, wie ich es von einem 3 Sterne Best Western erwarte. Ich hatte ein Frühstück, das ansprechend und lecker war. Super Preis Leistung, ich komme wieder wenn ich die Familie in Ratingen besuche. Danke für alles.
Stayed 1 night in Sep 2022

10/10 Excellent

Ashok

Stayed 1 night in Jul 2022

8/10 Good

Marcos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in May 2022

8/10 Good

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Auf dem Frühstückstisch fehlte nur ein Becher o.ä. für die "Abfälle" (Butterpapier, Eierschalen u.ä.)
Stayed 1 night in Jun 2022

10/10 Excellent

Lutz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022