Just spent 3 nites at the Sure. Check in was very good. Staff were very nice and efficient. The room itself was a good size for European standards. The beds were firm and comfortable, the pillows, not my style, but again, European. My only negatives were that the carpets were badly stained, really gross. Nothing that a carpet cleaning would not take care of. The room had a bit of a smell, perhaps a smelly sink? We bought a number of groceries, and when we went to put them into the fridge, we discovered the the fridge did not work, we did not even mention this to management. Breakfast was very good. The location is perfect, one block from the main core of Ratingen. Close to groceries, restaurants, and about 15 min walk to train that goes into Dusseldorf. The hotel is getting dated, not a problem, but management must work to maintain the quality of a Best Western.