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Reviews of Hotel Düsseldorf Mitte

Hotel Düsseldorf Mitte
Graf-Adolf -Strasse 60, Düsseldorf, NW

Reviews

8.2

Very Good

Rating 10 - Excellent. 256 out of 805 reviews" "
Rating 8 - Good. 408 out of 805 reviews" "
Rating 6 - Okay. 100 out of 805 reviews" "
Rating 4 - Poor. 29 out of 805 reviews" "
Rating 2 - Terrible. 12 out of 805 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

GOPINATH

Stayed 1 night in Jan 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was feeling ill and was able to check in early. It was very kind of them! The staff spoke very good english.
Stayed 1 night in Jan 2024

6/10 Okay

Kieran

Liked: Staff & service
Disliked: Room comfort
Average
Quite a cheap stay and I can see why. Our room was tired looking and needed renovated. From the images advertised, we expected the room to be a lot nicer. The bed and pillows were uncomfortable and the door to our room led directly onto the stairwell which made it extremely noisy and almost impossible to sleep. We heard every single person climbing up and down the stairs or getting in and out of the elevator. It was okay for a 3 night stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I’ll be honest and say I booked here by accident. However, it was a pleasant surprise. The room was incredibly quiet and clean. The bed was comfortable and I slept very well. The receptionists were all friendly and helpful. Location was great - nearby fantastic Edeka supermarket, coffee shops, bakery etc and ten minutes from the shopping centre. I didn’t go to the bar or restaurant in the hotel so cannot make any comments. It was a hotel and not pretending to be a cool, hipster hang out. And for the price - more than worth it.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Strongly recommend avoiding this hotel
I booked a room through online ahead of my stay. When my wife and I arrived, we were told they could not find my reservation and they didn’t have any rooms. After 20 minutes of waiting, the receptionist said she had found a room that we could stay in. Once we arrived at the room, I found that there wasn’t enough water pressure to shower. Informed the front desk before heading to dinner, and they assured me it would be fixed. After returning, the front desk verbally confirmed it had been fixed. Unfortunately, I checked again myself and found there was barely enough hot water to wash our hands. I reported this again the next day, and after they called me on the phone and instructed me to “turn the water on hot for 5 minutes” they agreed to give us a new room but not until that afternoon. When we were finally given a new room, we were surprised to find our that it was very different from our first room—properly upgraded with a nice bathroom and furniture as advertised in the photos online. As it turns out, the room we were given the first night (after they lost our reservation) was old and outdated. Due to their mismanagement with the reservation, they had given us a non functioning room and planned to charge us the same amount. Frustrated, I brought up these concerns with the management at the front desk and they brushed it off as a non-issue. I recommend avoiding this hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Malcolm

Traveled with group
Liked: Staff & service, property conditions & facilities
Kettle etc should be standard in the room especially for the price, as even a basic hotel has one ( especially when there’s a mini bar ,,) Trouble with T.V / Radio
Stayed 2 nights in Nov 2023

6/10 Okay

Luke

Liked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too far from the central station
Convenient location to the central station, 15 min walk with my luggage. Very clean room. Bed was very comfortable. Bathroom was spotless with fluffy towels. Many restaurant choices nearby for dinner. Nice breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Peteris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and close to transport and shopping
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

8/10 Good

YVONNE

Stayed 2 nights in Sep 2023

8/10 Good

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

karen

Stayed 3 nights in Jun 2023

4/10 Poor

Duncan Murcott

Disliked: Staff & service, property conditions & facilities, room comfort
Ok - but issues
Was an average hotel. Nothing great. Breakfast was good. Big issue was no hot water and bad smells coming from plumbing. Staff were not very sympathetic to this situation either. I would not return.
Stayed 1 night in May 2023

10/10 Excellent

Ashley, fairview

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was smooth. We arrived early and they were able to hold our luggage while we went to explore. The rooms were clean and spacious. Would definitely recommend.
Stayed 2 nights in May 2023

10/10 Excellent

Eyad, dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in Dusseldorf .
Stayed 2 nights in Mar 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Michael

Stayed 2 nights in Feb 2023

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located handily for the main station and a short walk to the old town
Stayed 2 nights in Feb 2023

10/10 Excellent

Cedric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Not the most luxurious hotel in town, but we were very happy with our stay here. Pluses are the very good location, modern room and cleanliness, and the good price we got. Less impressed with the mattress (two single with several centimetres gap, instead of a double) and the dated and tiny bathroom
Stayed 1 night in Dec 2022

8/10 Good

Toby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My recent trip
A hotel we’ve used many times previously due to its location to the station and 15 minute walk to all the shops/bars and Xmas market in December
Stayed 3 nights in Dec 2022

10/10 Excellent

Javier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant!
The Staffs was very courteous and helpful during my stay in Germany. Everything else was great and the only thing I could suggest is more hot breakfast varieties will be fantastic ( personal preferences ).
Stayed 3 nights in Oct 2022

10/10 Excellent

Johannes

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice inexpensive, clean hotel in the middle of a cool neighborhood
Stayed 1 night in Oct 2022

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Stayed 4 nights in Jul 2022

4/10 Poor

Guillermo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
For a so called 4 Star property, this hotel is not worth the money. Whole hotel is super dark and the DO NOT CLEAN YOUR ROOM DAILY nor provide fresh towels!! So disappointed when we came back to our room late at night and realized they didnt clean the room. Called reception and they confirmed they dont clean the rooms daily!! Ridiculous.
Stayed 2 nights in Jun 2022
Response from Sven Hedrich on Jun 27, 2022
Dear Guillermo, thank you for your open words. We like to honestly apologize that you felt uncomfortable during your stay with us. Cuirrently, in fact we do not do daily room cleaning; we clean the guest rooms every second day. This both for environmental reasons and for reducing un-necessary contact with respect to Covid19. This is clearly mentioned upon each guests arrival. At the same time we explain that, of course, each guest can ask for daily room cleaning (or "only" towel replacement) - but has to request this at the front desk before noon. In case this procedure was not explained properly, we sincerely apologize. With best regards, Sven Hedrich Assistant Manager

10/10 Excellent

Maris

Stayed 2 nights in May 2022

10/10 Excellent

Fahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2022

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel but it was rather sparce - no kettle in the rooms!
Stayed 3 nights in Dec 2021
Response from Sven on Dec 19, 2021
Dear Paul, We appreciate you taking the time to comment on your recent stay with us. Thank you very much for this very good rating. It is a pleasure to hear that you enjoyed your stay and felt satisfied with our services. In fact, all our comfort rooms are equipped with coffee-/tea making facilities. Our superior rooms even come up with a capsule coffee machine. Those are some of the advantages and pros compared to the standard rooms. We are looking forward to welcoming you back to Hotel Düsseldorf Mitte - or any other Hotel of the AMANO Group - in the future. With many greetings, Sven Assistant Manager

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Recommend this Hotel
Despite an issue on check-in, the other staff were really friendly and could not have been more helpful. My room was clean and functional. Great breakfast.
Stayed 4 nights in Nov 2021
Response from Sven on Dec 19, 2021
Dear Stephen, We appreciate you taking the time to comment on your recent stay with us. Thank you very much for this very good rating. It is a pleasure to hear that you enjoyed your stay and felt satisfied with our services. We are looking forward to welcoming you back to Hotel Düsseldorf Mitte - or any other Hotel of the AMANO Group - in the future. With many greetings, Sven Assistant Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Reception on Feb 26, 2020
Thank you for your feedback. We appreciate every feedback to grow better.

6/10 Okay

Felipe

Liked: Cleanliness, staff & service
The hotel was good, in the centre of town (a. bit far from where I needed to go (but most were full). Very basic but clean, with a good breakfast, good internet access.
Stayed 3 nights in Jan 2020
Response from Larissa on Feb 1, 2020
Dear Felipe, thank you for your kind feedback. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Larissa on Jan 5, 2020
Thanks for your feedback!

8/10 Good

Subhaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Danke D.M
I stayed at this hotel for 2 nights and it was very pleasant. Staff are very polite and welcoming. Room was very clean with modern interior. It has a mini bar with various items, but beware! There is a price list hiding behind the crisp packet!!
Stayed 2 nights in Dec 2019
Response from Larissa on Dec 31, 2019
Thank you for your kind feedback. We appreciate it.

8/10 Good

David

Liked: Staff & service
Disliked: Cleanliness
Great location for explore the city.
Great location,unassuming entrance to reception and bar area, we like the modern art on display, cant comment on drink or food as we did not partake. Good size bedroom only criticism our room had cobwebs and was dusty could do with a deep clean.
Stayed 2 nights in Oct 2019
Response from Larissa on Dec 31, 2019
Thank you so much for your constructive feedback. We appreciate it, because we can get better with it.

8/10 Good

Anja

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for your money
Very good value for your money great service always
Stayed 1 night in Dec 2019
Response from Larissa on Dec 31, 2019
Thank you so much for your kind feedback

4/10 Poor

Charlotte

Liked: Cleanliness, room comfort
Shocking service!
The hotel looks lovely and was clean. The service was left to be desired though. On return from the Christmas markets we asked the two staff at reception for a drink from the bar and we got shunned over to the bar where there was already 4/6 people drinking. Then when I asked for a pint of lager I got told the pump was broke. Alternatively I asked for a bottle and then got told “all of the fridges are broken but you can drink from your mini bar”. Whether the pump and fridges were broken or not the service was shocking.
Stayed 2 nights in Dec 2019
Response from Larissa on Dec 11, 2019
Dear Charlotte, We are very sorry for this bad conditions, but we solved the problem with the fridge at the bar. If you are going to visit Düsseldorf again, we would like to convince you on the contrary. Kind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the Hotel on many occasions. Does just what it says on the tin. Excellent friendly staff and short stroll from the main railway station. Perfect for the short break
Stayed 2 nights in Dec 2019
Response from Larissa Felske on Dec 11, 2019
Dear Peter, thank you so much for your kind feedback. Best regards,

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Larissa, Reception on Nov 6, 2019
Thank you for your feedback. It is so important for us.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
NEVER AGAIN - Beware of Rooms 601 -603
I booked this hotel looking at its great reviews. When I entered it was dark and had to wait for 15 mins to get checked in. Once I finished check in the receptionist asked me to follow.... She took me outside of the building and after crossing two restaurants on the street, we reached a small entrance. The elevator is not working for quite sometime she explained and took us through dirty looking staircase to a room. Room was dark. These three rooms are detached from property and NO direct access to restaurant, Bar or lobby. One has to go out to street to and walk cross 2 restaurants to access it. No different than going to a neighboring hotel. Not sure if its even LEGAL? I asked for a change in room to main building but they didnt honor my request. And told its the same building and everything is pretty normal. Never had this experience in my life. I saw another review exactly same problem. "Highly disappointing, travelled for work including arranging the rooms for the CEO of my company. We were "upgraded" to mini suites, which was no more than leaving the the main entrance to enter another a close by building via a fire security staircase. The room was big, but the first thing to greet me, was a outdated student looking Ikea bedsofa with stains all over the cover. Friendly stuff, but for the price we paid, certainly very overvalued facilities!!"
Stayed 1 night in Oct 2019
Response from Reception on Oct 26, 2019
Dear Guest, I am very sorry, that you have been disappointed about our Superior rooms 20m next to the main entrance. Due to the fair, we were fully booked, that's why we could not change the room for you. I am very sorry! Kind regards

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Larissa, Reception on Oct 20, 2019
Dear Ricardo, thank you for your kind feedback! Kind regards

8/10 Good

BAYHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive,very small &,good location , clean
Hotel was moderate. We have selected without breakfast , easily u can find places to have breakfast surrounding. Room was very small on the other hand clean. There was no electric water kettle in the room . Price was higher than what we had during stay.
Stayed 2 nights in Sep 2019
Response from Dustin Benninghoff on Sep 25, 2019
Thank you for you comment. We noticed for the next time that if you visit our hotel we will prepare a water kettle in your room.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Spacious clean room with high ceilings. Cool reception area and bar with quirky creative touches. Very welcoming reception staff.
Stayed 1 night in Aug 2019
Response from Hotel Düsseldorf Mitte on Aug 5, 2019
Thank you David for your rating. We are really happy to hear that you were happy in our hotel. We hope you had a save trip home and we would be happy to see you again. With kind regards Hotel Düsseldorf Mitte

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendy hotel, staff very helpful, will return, 10-15 minute walk to nightlife lots of amenities nearby.
Stayed 4 nights in Jul 2019
Response from LF on Jul 20, 2019
Dear John, thank you so much for your kind positive feedback. We are happy you enjoyed your stay at Hotel Düsseldorf Mitte and hope you will visit us again! Kindest regards, Larissa Reception

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy rooms at an affordable price. Staff were excellent, nothing too much trouble. Only downside was cost of breakfast at 15 euro p/person for continental. ie spam, cheese, scrambled egg/boiled egg.small chipolata, fruit, breads, coffee or tea. Overall stay though enjoyable.
Stayed 4 nights in Jul 2019
Response from Hotel Düsseldorf Mitte Reception on Jul 16, 2019
Thank you for your good Review. We hope we can welcome you again in our Hotel.

10/10 Excellent

Nenad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Larissa on Jul 14, 2019
Thank you so much for your kind feedback. Hope to see you again

10/10 Excellent

C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Larissa on Jul 14, 2019
Thank you so much, we hope you enjoyed your stay!

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Larissa on Jul 12, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Larissa on Jul 12, 2019
Thank you so much for your kind feedback!