Reception

Reviews of Hilton Düsseldorf

Hilton Düsseldorf
Georg-Glock Strasse 20, Düsseldorf

Reviews

7.8

Good

Rating 10 - Excellent. 239 out of 768 reviews" "
Rating 8 - Good. 316 out of 768 reviews" "
Rating 6 - Okay. 122 out of 768 reviews" "
Rating 4 - Poor. 62 out of 768 reviews" "
Rating 2 - Terrible. 29 out of 768 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Carl

Convenient location near Messe. Decent restaurant, good breakfast buffet. Carpet and desk chair covering were very stained (see attached picture-what caused this?). Very clean, comfortable bed
Stayed 4 nights in Jan 2024

10/10 Excellent

Asim

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience

4/10 Poor

SELCUK

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Chris

Stayed 1 night in Oct 2023

8/10 Good

Richard, Ilkley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for an overnight stay in between flights. There is no shuttle bus from the airport and taxis cost Eu 22 each way. For this reason, we would look elsewhere should we need a hotel again the the same circumstances. We were also disappointed at the lack of a restaurant with only a limited bar menu and room service. We did however take the U-Bahn (5 stops) into the Altstadt where there is a wide selection of eateries.
Stayed 1 night in Sep 2023

8/10 Good

Steve

Liked: Staff & service, room comfort
Staff was friendly and helpful. Breakfast was great. Hotel room was a Little dated and could use some refreshing.
Stayed 1 night in Sep 2023

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handily located for easy access to Düsseldorf
Large clean hotel, a short walk from tram line .Trams U78 orU79 both run into Düsseldorf regularly so really easy to get to and from main areas including the old town.
Stayed 2 nights in Jun 2023

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to the airport and an easy taxi ride. No need for a hire car. Fantastic breakfast, well worth including it in your stay.
Stayed 3 nights in Apr 2023

10/10 Excellent

Rostom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2023

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A great location for a business trip
Stayed 2 nights in Feb 2023

10/10 Excellent

Jason

Stayed 3 nights in Jan 2023

10/10 Excellent

Selwyn

Stayed 3 nights in Nov 2022

10/10 Excellent

Semra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Marco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge and bar staff was helpful and attentive.
Stayed 7 nights in Oct 2022

4/10 Poor

Franklin

Stayed 6 nights in Oct 2022

4/10 Poor

Ariel

Traveled with family
Disliked: Amenities, property conditions & facilities
Despite the name it’s basically 3 star hotel with poor maintenance and below average service
Stayed 4 nights in Oct 2022

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and helpful especially for someone from another country. My room was clean and I felt very safe as a older female traveling alone in a foreign country.
Stayed 2 nights in Jul 2022

8/10 Good

Niresh

Traveled with family
Liked: Staff & service, amenities
Good hotel. Can be improved on.
Stayed 2 nights in Jul 2022

8/10 Good

Åke

Traveled with family
Liked: Amenities, property conditions & facilities
mostly OK
Stayed 1 night in Jul 2022

10/10 Excellent

Elina

Stayed 1 night in Jun 2022

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Taro

Stayed 1 night in Apr 2022

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience. The hotel was typically Hilton - reliably clean and comfortable. What was exceptional was the team of people at this hotel - super helpful & friendly - genuinely couldnt have done more for us.
Stayed 2 nights in Feb 2022
Response from Hotel on Mar 15, 2022
Thank you very much for the great review. We hope to have you back soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goog service and fa facilities
Rstaurant is closed due to covid cautions. Room climate is excellent. The construction around hotel effects view. Comportable queen bed.
Stayed 3 nights in Dec 2021

10/10 Excellent

Christine, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience. Clean faculty! Comfortable bed. Staff was amazing. Nice location. I absolutely loved staying there. I will definitely go back.
Stayed 5 nights in Nov 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful. Above and beyond.
Stayed 6 nights in Jul 2021

6/10 Okay

Gerry

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
25€ for 12 hours parking, never again
Decent hotel but a little tired. We were told room service was available to discover it was take away from outside. The big issue I had was the parking charge, 25€ for 12 hours, most expensive parking I ever paid at any hotel, incredibly expensive
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
OLD NT RENOVATED ROOMS. CONSTRUCTIONS UNDER PROCESS
Stayed 1 night in Feb 2020

6/10 Okay

AB

Business traveler
Liked: Cleanliness, amenities
Fair. Bed are very uncomfortable but other than that, fits the purpose if for business reasons.
Stayed 1 night in Feb 2020

10/10 Excellent

Kay, Dusseldorf

Business traveler
Liked: Cleanliness, staff & service, amenities
Bath tub water stacked and less hot water Terrible early morning shower almost water
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Simple and easy hotel close to the airport But nothing like the other European Hilton
Stayed 2 nights in Jan 2020

8/10 Good

Kia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good hotel, near messe
Ok hotel, near the exhibitioncenetr
Stayed 3 nights in Jan 2020

10/10 Excellent

W

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Staff was amazing, breakfast awesome, room itself was ok (since big stains in the carpet and the bathroom door was suffering from the moist).
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff and service, rooms beat our expectations too. The only thing that would have made this better would be a swimming pool.
Stayed 2 nights in Sep 2019

6/10 Okay

Peter

Liked: Cleanliness, room comfort
Tired, expensive and carpark extra!
This is an expensive hotel and I didn't feel that I got value for money. The staff were a little standoffish and the decor somewhat tired. I'm sure that most will think that the hotel is great, but compared to others in the area... What really rankled though, is the 25 Euro per night parking charge!
Stayed 3 nights in Sep 2019

10/10 Excellent

ErdalCelik, Turkey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wery friendly, clean, good location, fest service, good food, nice bar and so on...
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

8/10 Good

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities
A/C not good when the weather is hot
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
According to web page Wifi should have been free, but it was free only in public places, in a room you should have to paid for it; though later I saw on the "key holder" that when I load Hilton Honor App, Wifi will be free. I did it, it just took some hours and demanded some tricks, but worked. I thought to use mobile data, but it didnät work etiher well.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good verrrrrrrrrrrrrrrrrrrrrrrryyyyyyyy goooooooooooooooooooooooooooooooooddfffffff
Stayed 6 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019

10/10 Excellent

Georghis

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Close to the airport very convenient. Expensive parking Expensive breakfast
Stayed 6 nights in Apr 2019

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in a very nice location. Friendly and helpful staff. My only complain would be the food, i order nachos for lunch and i got a huge plate of plain tortilla chips, same thing with the bruschetta, no flavor. The breakfast was very good. Easy walk to the train or bus also to restaurants
Stayed 9 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in accessible location
Great location in a suburb outside the city near the airport. Great option for restaurants in the local area. Hotel is very comfortable and quiet. 10 minutes by tram directly to the city centre.
Stayed 2 nights in Mar 2019

8/10 Good

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019