Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Central location.

Posted Aug 5, 2014
Pros: See above
Cons: see above
Location: See above.
Arrived by train, used U bahn to Nord Str. This station in conveniently located next to the hotel. Arrival was and book in was excellent. Staff were brilliant. Although there was clearly some refurb taking place, this did not affect my stay. The room was excellent, 109, is to the rear of the building which I was grateful for; the emergency services appear to use the route outside the front as a main Rd to calls for service! Breakfast was excellent, however don't expect full English. I love continental breakfast and was left very satisfied with the food each day... and coffee was outstanding. The hotel is a 15 walk to the old town, or one stop on the U bahn. Locally, there is an outstanding little bar called café florian. Good food and beer, recommend . I will use again.
5 out of 5
Recommended
for Everyone
by Brenda from Richmond, North Yorkshire

Great for Christmas Market

Posted Dec 13, 2013
Pros: Good choice of breakfast. Very clean. All staff excellent particularly Andre.
Cons: Could do with upgrade of air conditioning.
Location: Very convenient for all area's.
Hotel good, excellent walking distance from the old town through the park (no problem walking through the park at night). Found the hotel too hot in all area's. Had to have the bedroom window open for fresh air (lucky we were not street facing). Could hear guests in next bedroom, but once you had ear plugs in, no problem. Would recommend this hotel if staying in Dusseldorf. Easy for taxi to airport (approx. 20-25 euro's).
4 out of 5
Recommended
for Business Travelers
by PD from Ireland

Very nice hotel

Posted Oct 23, 2013 on Hotels.com
I found the hotel to be bettet than the website pictures suggested. If the hotel had a restaurant for evening ,meals I would rate it as excellent.
4 out of 5
Recommended
for Everyone
by McGowan from Warwickshire, UK

A very pleasant stay in Dusseldorf

Posted Oct 21, 2013
Pros: I really liked this hotel. I liked the decor, which may not be to everyone's taste but it had a character which set it apart from the usual "chains".
Cons: The dining area was quite small and often tables had to be shared with other guests at busy times. A larger dining space may be helpful.
Location: Ideal location, 5-10 min walk from old town and 15 mins from Rhine Promenade - not too noisy and not too far away. Excellent transport links.
This hotel was a perfect base near to (but not in) the Altstadt and a short walk to the main shopping area. The hotel was a short taxi ride from the main railway station (approx 7 euros) and the Nordstrasse U-bahn station is a 30 sec walk away. Upon arrival we were greeted by a pleasant member of staff who spoke v good English and allowed us to check in early. He also gave us a map of local area and a brief overview of nearby attractions. We arrived at the room to find it was still being cleaned, however, so headed to the bar for a drink; this was reasonably priced and complimentary snacks were provided. The hotel has free unlimited wifi for all guests. The room was reasonable size, had a good bathroom (shower, no bath) and a large TV with 2-3 English news channels. A safe was available for a 1 euro deposit. I found the decor of the room and the whole hotel a refreshing change from the many "chains" that I stay in in the UK. It has a cosy individuality and I liked it - it was scrupulously clean. The room was warm and at no point did any exterior noise e.g. traffic become noticeable, although, I did hear noise from adjoining rooms but this wasn't excessive. Breakfast was buffet style and consisted usual bacon, sausage and eggs etc alongside continental style and chilled meats. A large selection of drinks were available including coffee, tea and juice. Checkout was straightforward and the hotel helpfully arranged a taxi to the station for us on departure.
4 out of 5
Recommended
for Getaway With Friends
by Joann from Brooklyn, NY

Boutique hotel with great breakfast

Posted Sep 25, 2013 on Hotels.com
Hotel is a 10 or 15 minute walk from downtown Dusseldorf, which was relatively easy to find. The surrounding area was under heavy construction during our visit, which took away from the scenery. Great breakfast. Cute boutique hotel with a cozy lobby and spacious rooms. It was a great deal for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler

All you need for a couple of nights.

Posted Sep 10, 2013
Good location on S-Bahn. Very near to Hofgarten and walking distance to the Altstadt. Good value room prices with wifi (that actually works) and a breakfast included.
Comment from Hotel Management
Mar 15, 2014
Dear guest, Thank you very much for sharing your positive experience on Expedia, we do appreciate you feedback ! We're glad you enjoyed your stay and took advantage of the central location. Thank you once again for making us your hotel of choice, and we look forward to seeing you next time you are in Dusseldorf! Warm regards, Your Hotel Excelsior Team
5 out of 5
Recommended
for Everyone
by Terry from Brighton, UK

Well located traditional hotel with character

Posted Jul 31, 2013
Pros: Unfussy
Cons: don't know
Location: Probably the most convenient for department stores and the Altstadt which was about 1 kilometre away.
Was very hot when we were staying. Temperature reached 38C. Room, although hot, was equipped with a efficient fan.
Comment from Hotel Management
Mar 15, 2014
Dear Terry, Thank you for taking the time to comment on your stay with us. Such great feedback is definitely a motivation for us to always give our best! As you correctly point out, we do not feature air conditioning at the hotel but however we do try and keep the rooms as cool as possible by opening windows, placing fans in rooms and closing curtains. Thank you once again for making us your hotel of choice, and we look forward to seeing you next time you are in Dusseldorf! Warm regards, Your Hotel Excelsior Team
5 out of 5
Recommended
for Personal Event
by A verified traveler

Clean and comfortable

Posted Jul 16, 2013 on Hotels.com
This is a nice hotel about an easy 15 minute walk to the Altstadt. There are good transport links nearby if you don't like walking. It is also very close to the park. The staff are extremely helpful and polite. Rooms are spotlessly clean and include a large flat screen TV, trouser press and mini bar. We were lucky and had a room that had just had a new bathroom fitted. Breakfast is standard fare with cold meats, cheeses, breads, hot food and cereals all well presented and great value when included in the room rate. I will definitely consider staying here again on my next trip to Dusseldorf.
Comment from Hotel Management
Nov 16, 2013
Dear guest, Thank you for sharing your thoughts with us. We are happy to hear that our facilities and cleanliness met your needs and expectations during your stay. Our location truly is one of the best, just around the corner of everything! Thank you again and we look forward to your next stay! Warm regards, Your Hotel Excelsior Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Hotel

Posted Jun 4, 2013
Wonderful friendly staff. Breakfast was really good as well. Remodeled room, quiet, close to park and easy walking distance to Altstadt.
Comment from Hotel Management
Mar 15, 2014
Dear guest, Thank you for the review. We are so happy to hear that you enjoyed your stay with us. There is nothing better than getting great guest feedback. Thank you for the kind words regarding our staff, we look forward to passing on the positive feedback to them! Thank you once again for making us your hotel of choice! Warm regards, Your Hotel Excelsior Team
2 out of 5
by A verified traveler from Dubai UAE

Would not go back here

Posted Apr 21, 2013
I was quite annoyed as I could not get good sleep at this hotel. Every morning at around 8 people would start banging on the floor above us. I called front desk and asked them what that noise was and they told me it was maintenance work being carried out. I stayed in the hotel for 4 nights and this noise was all 4 days and would start at exactly 8 in the morning and continue all day. What annoyed me more was when I called front desk to tell them this and ask them if they could stop the work and do it later in the day they very rudely told me that they cannot. I told them I could not sleep and they said thats not their problem and that i had all night to sleep. So i told them i came back really late at around 5AM and went to bed and have slept for little over 2 hours only. But they said thats not their problem if I did not sleep in the night. I have stayed in many hotels and have never experienced hotel staff this rude instructing me about my sleep schedule. I will never go back to this hotel even if they give me a free room.
Comment from Hotel Management
Mar 15, 2014
Dear guest, We apologize that your stay at Hotel Excelsior did not meet your expectations. We can assure you that we take your feedback very seriously and we like to apologize for any inconvenience that may have occurred. We would love a chance to make things right with you upon your return whenever your travels bring you back to Dusseldorf and we assure you of our best attention to make your next stay perfect. Warm regards, Your Hotel Excelsior Team