Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews of Hotel Haus am Zoo

3.5 out of 5
Hotel Haus am Zoo
Sybelstraße 21, Düsseldorf, NW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 50 out of 77 reviews" "
Rating 8 - Good. 18 out of 77 reviews" "
Rating 6 - Okay. 6 out of 77 reviews" "
Rating 4 - Poor. 1 out of 77 reviews" "
Rating 2 - Terrible. 2 out of 77 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No climate control, small rooms.
Stayed 2 nights in May 2023

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice!
We stayed for a family reunion with my nephew and grandniece. It was perfect as it was such a hot day and the lovely secluded outdoor pool was great. The staff were very attentive and interested in our little party. Great location and quiet. Only a few minutes walk to the tram for the city and free pass supplied by the hotel. Zoo park is just a few minutes walk away with playpark and walks. Balcony room was great and loved the walk in shower. Everything fresh and clean .
Stayed 3 nights in Aug 2022
Response from Leon Grünewald on Aug 16, 2022
Dear Ann, thank you so much that you took the time to review us! I am very pleased that you enjoyed your stay with us so much and I look forward to seeing you again in the future as a guest with us!

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the personal touch and helpfulness.
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Comfortable hotel. Great for a quick, one night stay.
Stayed 1 night in Jun 2021

8/10 Good

Brendon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Brendon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2019
Response from Yvonne Kuschel on Jan 28, 2020
dear Mr Brendon, thank you very much for the good rating and we hope to welcome you back soon. best regards from Düsseldorf

6/10 Okay

mehran

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2019
Response from Y.Kuschel on Nov 7, 2019
thank you for your rating

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 5 nights in May 2019

2/10 Terrible

Reina, Syracuse, NU

Nothing like you described in the web. It was far away from the hotel apartment smell like it was not used in years stale cigarette smoke. I has to crossed 2 mayor hight roads. I did not stayed there, i moved to a different Hotel. I need a refund.
Stayed 9 nights in Apr 2019

10/10 Excellent

Adoración

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and big rooms- nice and helpful staff-
Stayed 2 nights in Dec 2017
Response from Wiebke Busboom on Feb 6, 2018
Dear guest, thank you for your review. It is great to hear, that you have enjoyed your stay with us and we really appreciate your comments regarding our rooms and staff. We look forward to seeing you on your next trip to Dusseldorf. Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Would not recommend based on my experience
Disappointed in location; however, the hotel issued a free public transport ticket for duration of the stay. Suite was outside behind the main building. They did not help my 70 year old mother or young child get the suitcases up the tile stairs. So, I had to make many trips with the suitcases. The pool was cold, unclean, and we didn't feel comfortable to use it. The room itself was comfortable and pleasing. It was air conditioned but we could not control the temperature in the room. It was controlled by hotel staff. The staffs English was limited and most were unfriendly and impatient.
Stayed 3 nights in Jul 2017
Response from Hotel Team on Aug 24, 2017
Dear guest, First of all we would like to thank you for your stay with us and for taking the time to write us this detailed review. We appreciate the fact that you liked our tub and the carpentry, on the meantime we dislike the fact that your mom were not helped, I'm pretty sure that this kind of behaviour is not the regular case in our hotel but only a single mistake. We hope we will have the chance again to welcome you in our hotel to convince you. Kind regards. Amin Kasdaoui. Hotel Manager.

10/10 Excellent

erling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not complain

8/10 Good

KAREN, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family with dog.
After a long drive we had a warm welcome - were told where we could walk our dog, offered cold drinks from the fridge. Room very comfortable, nice balcony. Fabulous breakfast - thank you!

10/10 Excellent

Richard, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip.
We used this hotel to meet our son who is spending a year in Germany as part of his university degree.The hotel and staff were welcoming and friendly.Breakfast was very good and they also provided us with free tram and bus tickets for our stay.All in all we really enjoyed our stay and would highly recommend it.

10/10 Excellent

lloyd, utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite neighborhood hotel
We arrived early, the owner made immediate accommodation for us in a room that more than met our needs.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved staying at Haus Am Zoo. It was very relaxing and friendly. It was away from the busy city but very accessible by tram. The hotel gave us a free pass for all of the various forms of transportation so we had fun exploring the trams and metros. Breakfast was out of this world. They have a lovely restaurant with view of an outstanding backyard, pool and spa (although we didn't use them). Next time I would ask for a room facing the back but the front room was very pleasant also. If someone has children, there is a delightful new park at the end of the block that was delightful.

10/10 Excellent

Helen, Winchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Haus am Zoo, Dusseldorf - ideal for families
We chose this hotel because it was one of the few in Dusseldorf to offer a family room suitable for 2 adults and 2 children. We booked an apartment at the hotel, which was housed in a building a few doors down from the main hotel building. It was a garden apartment with a small terrace and opening onto the hotel garden. The apartment was very well equipped, with a small kitchen (including a fridge, oven and electric hob, and coffee maker), a good sized bathroom with a bath and separate shower, and a large lounge / bedroom with sofa and armchair, a king-size bed and another double bed. The room was part divided with a wardrobe, allowing the children to sleep and us to sit up and talk / watch tv with the lights on! The hotel breakfast was very good, a typical German breakfast with lots of choice. The main hotel building was nice, the staff extremely helpful and the garden lovely. All the rooms were very clean throughout our stay. The hotel is very close to a tram stop and S-Bahn station with good connections for the main station and the Altstadt.

8/10 Good

Roumen, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Very neat and comfortable hotel, will recommend to everybody
Excellent condition, clean and cozy looking. Quiet neighborhood and streets, neat hotel backyard where in the summer one can have nice time relaxing and even use an outdoor pool. The hotel service was excellent, the breakfast nutritious and the staff friendly. The price for the room in October was reasonable and the location of the hotel convinient. Drawbacks: I did not see an air conditioning in the room, but could be possible central. No Wi-Fi although one could use an wired internet in the lobby for free.

10/10 Excellent

Manfred

Stayed 1 night in Nov 2023

10/10 Excellent

Ilona

Stayed 1 night in Oct 2023

8/10 Good

Matti

Stayed 5 nights in Oct 2023

2/10 Terrible

IGNACIO JAVIER

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima experiencia
La almohada estaba vacía, la moqueta sucia, el edredón daba asco, el pasillo hacia el jardín olía muy mal, las camas incómodas, la limpieza dejaba bastante que desear.
Stayed 5 nights in Sep 2023
Response from Hotel Haus am Zoo on Oct 4, 2023
Dear Ignacio,thank you for sharing your experience with us. We are sorry to hear that your stay didn't meet your expectations. For the whole team every feedback is taken seriously and helps to improve ourselves.We would be excited to have another opportunity to welcome you back and convince you of our hotel during a visit in Dusseldorf.Kind regards,Hotel Haus am Zoo

8/10 Good

Sascha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Carolin

Stayed 1 night in Jan 2023
Response from Hotel Haus am Zoo on Jan 12, 2023
Hallo Carolin,es freut uns außerordentlich, dass dir dein Aufenthalt bei uns so gut gefallen hat.Wir bedanken uns bei dir, dass du dir die Zeit dafür genommen hast, unser Haus zu bewerten.Mit freundlichen GrüßenLeon Grünewald

10/10 Excellent

RoswithaHenriette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haben uns sehr wohl gefühlt und würden gerne nochmal den Service in diesem Hotel genießen. Hat alles gepasst.
Stayed 2 nights in Jul 2022
Response from Gastgeber on Aug 16, 2022
Herzlichen Dank das Sie sich die Zeitgenommen haben unser Haus zu bewerten! Wir freuen uns sehr das Ihnen Ihr Aufenthalt bei uns gefallen hat und wir bedanken uns bei Ihnen für Ihr Lob. Wir hoffen Sie bald wieder bei uns willkommen heißen zu dürfen und wünschen Ihnen alles gute.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Joon-Mo, Stuttgart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nettes und hilfsbereites Personal. Wirklich leckeres Frühstück für einen guten Preis. Entspannte Umgebung mit super Anbindung in die Stadt mit der U-Bahn! Und das nächste Mal bringe ich meine Badehose mit und hüpf in den Pool!
Stayed 2 nights in Jun 2022
Response from Hotel Haus am Zoo -Gastgeber- on Jun 19, 2022
Sehr geehrter Herr Joon-Mo, herzlichen Dank das Sie sich die Zeit genommen haben unser Hotel zu bewerten. Es freut uns sehr zu hören das Sie Ihren Aufenthalt bei uns genossen haben und wir freuen uns Sie in Zukunft wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Leon Grünewald

10/10 Excellent

Dr. Juliane H.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr persönlich geführt, sehr freundliches und hilfsbereites Personal. Ruhiges Gartenzimmer, genauso den Preis wert wie das üppige Frühstück. Ein bisschen schade: WLAN taugt nicht fuer TV-Streaming. Tolle Alternative zu großen Häusern in DUS, auch fuer Reisen ab Flughafen gut geeignet.
Garten
Haupthaus
Gartenhaus
Stayed 1 night in Jun 2022
Response from Gastgeber -Hotel Haus am Zoo- on Jun 14, 2022
Sehr geehrte Frau Dr. Juliane H., herzlichen Dank das Sie sich die Zeit genommen haben unser Haus zu bewerten. Es freut uns außerordentlich das Ihnen Ihr Aufenthalt bei uns gefallen hat. Gerne nehmen wir Ihre Kritik an der mangelnden WLAN-Leistung zum Grund uns dahingehend schnellstmöglich zu verbessern. Wir bedanken uns bei Ihnen und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Das Team vom Hotel Haus am Zoo

10/10 Excellent

Gunther Frank

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice and cosy hotel
Love this hotel and use it on a regular basis both for business, family and friend. Nicely located close to a park and not to far from the center of Dusseldorf. Wonderful garden and relaxed atmosphere - can definitely recommend this hotel!!
Stayed 3 nights in Dec 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2021

10/10 Excellent

Dijanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk
Fantastisk ophold. Leon var den bedste vært msn kunne forestille sig, han var hjælpsom ud over det sædvanlige. Kan kun give mine bedste anbefalinger.
Stayed 5 nights in Jul 2021

10/10 Excellent

Silke

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gelungener Kurzurlaub 😎
Wir kommen gerne immer wieder in dieses so angenehme Hotel !!!
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
På familie besøg
Vi havde 3 overnatninger. Den lækreste morgenmad. Hyggelige omgivelser. Meget serviceminded. Vi var super glade for opholdet og kommer helt sikkert igen til sommer.
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Lukas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Yvonne Bürvenich on Jul 29, 2020
herzlichen Dank für Ihre ausgezeichnete Bewertung

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020
Response from Yvonne Bürvenich on Jul 29, 2020
Sehr geehrter Gast, vielen dank, dass Sie sich die zeit genommen haben, uns zu bewerten.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Yvonne Bürvenich on Jul 29, 2020
Sehr geehrter Herr Mario, wir danken Ihnen für die Bewertung und freuen uns auf Ihren nächsten Besuch. Beste Grüße aus Düsseldorf

8/10 Good

Frank, Hamburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schmales Zimmer mit Dachschräge im Kopfbereich, schmale Betten. Toll ruhig, zum Garten gelegen, sehr umsichtiger Service.
Stayed 3 nights in Jun 2020
Response from Yvonne Bürvenich on Jul 29, 2020
Sehr geehrter Herr Frank, wir freuen uns, dass Sie Ruhe gefunden haben und den Service genießen konnten. Gerne fragen Sie bei Ihrem nächsten Aufenthalt nach unseren Komfortzimmer, diese sind geräumiger aber genauso ruhig.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2020
Response from Yvonne Bürvenich on Jul 29, 2020
herzlichen Dank für Ihre ausgezeichnete Bewertung

10/10 Excellent

Lene, Danmark

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dejligt venligt personale..rene omgivelser..dejlig morgen mad
Stayed 1 night in Jun 2020
Response from Yvonne Bürvenich on Jul 29, 2020
Sehr geehrte Frau Lene, gerne teile ich Ihre sehr gute Bewertung mit dem gesamten Team. Vielen Dank Beste Grüße aus Düsseldorf

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freundliches und zuvorkommendes Personal, Zimmer mit Duschbad sind angenehm groß, sodass auch größere Menschen nicht anecken.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Yvonne Kuschel on Jan 30, 2020
vielen Dank für fünf von fünf Punkten! herzliche Grüße aus Düsseldorf

10/10 Excellent

Henk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruime en schone kamer. Zeer behulpzaam personeel. Kaartjes klaargelegd om met de tram naar het centrum te gaan. Ook een heel mooie tuin/binnenplaats.
Uitzicht vanaf het ruime balkon
Stayed 1 night in Dec 2019
Response from Yvonne Kuschel on Jan 30, 2020
Bedankt voor je review en de leuke foto. Wij verheugen ons op uw volgende verblijf. Met vriendelijke groeten uit Düsseldorf

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswertes, nettes Hotel
Kleines, ruhiges Stadt Hotel mit sauberen Zimmern und einem sehr leckeren Frühstück - einfach top!
Stayed 1 night in Dec 2019
Response from Yvonne Kuschel on Jan 30, 2020
Sehr geehrter Gast, vielen Dank für die Bewertung, die ich gerne mit dem gesamten Team teile. Wir freuen uns, Sie bald wieder bei uns willkommen zu heißen. Mit freundlichen Grüßen

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nette Gegend, das Hotel wird mit viel Liebe gepflegt. Im Sommer mt dem vorhandenen Swimmingpool wahrscheinlich noch viel attraktiver. Neben der Freundlichkeit ist auch hervorzuheben, dass ein Fahrschein für die öffentlichen Verkehrsmittel ausgehändigt wird.
Stayed 5 nights in Nov 2019
Response from Yvonne Kuschel on Jan 30, 2020
Sehr geehrte Gast, herzlichen Dank für Ihre sehr gute Bewertung. Mit den besten Grüßen aus Düsseldorf