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Reviews of Mercure Hotel Düsseldorf Neuss

4 out of 5
Mercure Hotel Düsseldorf Neuss
Am Goldberg - Am Derikumer Hof 1, Neuss, NW

Reviews

7.8

Good

Rating 10 - Excellent. 110 out of 456 reviews" "
Rating 8 - Good. 214 out of 456 reviews" "
Rating 6 - Okay. 88 out of 456 reviews" "
Rating 4 - Poor. 31 out of 456 reviews" "
Rating 2 - Terrible. 13 out of 456 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mustafa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay with lovey breakfast.
Stayed 1 night in Nov 2023
Response from Ihr Team vom Mercure Hotel Düsseldorf Neuss on Nov 20, 2023
Dear Mustafa,Thank you for this kind review.We're delighted to hear that you enjoyed our extensive breakfast offerings. It's wonderful to know that our efforts to provide a delightful dining experience are appreciated.We look forward to seeing you on your next visit.Kind regards,Ihr Team vom Mercure Hotel Düsseldorf Neuss

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it is an excellent option for staying near dusseldorf at a better rate excellent breakfast and room confort
Stayed 2 nights in Oct 2023
Response from Mercure Hotel Düsseldorf Neuss on Oct 27, 2023
Dear Alejandro,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that you found our location to be an excellent option near Düsseldorf and appreciated the better rate. It's great to know that you enjoyed our extensive breakfast and found the room comfortable.We look forward to seeing you again on your next visit.Best wishes,Mercure Hotel Düsseldorf Neuss

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Average. Don’t pay for superior rooms
Paid extra for a room for 2 beds but it’s the same as the cheaper rooms with a bed and sofa bed. Bar was closed which was annoying and not mentioned when booking
Stayed 2 nights in May 2022
Response from Mercure Neuss on Jun 4, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Didier

Stayed 1 night in Apr 2022
Response from Mercure Neuss on Jun 4, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Sumeet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and stay
Great stay! The chef Waseem was so nice and helping every day. The staff would greet us daily and Waseem made sure he made us feel extra special!
Stayed 5 nights in Nov 2021
Response from Mercure Neuss on Nov 25, 2021
Dear Sumeet, thank you for your great review!

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Very nice hotel and clean with great service and easy check-in. Very nice area as well.
Stayed 1 night in Sep 2021
Response from Mercure Neuss on Oct 21, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Timothy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost all of my money
Could not travel due to coronavirus....lost all of my money as the Hotel would not refund. Hotels.com did not assist
Stayed 4 nights in Mar 2020
Response from bk on Mar 26, 2020
Dear Timothy, The increasing spread of the coronavirus COVID-19 poses a particular challenge for all of us. The safety and well-being of our guests and employees is always our highest priority. On 29.02.2020 the ProWein fair was cancelled by the organisers and the initial idea was to postpone the fair until summer 2020. We fully understand that you wish to cancel your booking for this reason and we fully respect the difficulties and the scale of this decision, which was taken after weighing up all risks and in close cooperation with the relevant authorities. The exhibition will not be postponed within 2020 as originally announced, but will be cancelled altogether for this year. However, as the cancellation of the event is not within our competence, we are nevertheless obliged to calculate the regular cancellation fee on the basis of our general terms and conditions and ask for your understanding.

10/10 Excellent

Manuel, Florida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, neat and clean place. Very nice and polite staff.
Stayed 2 nights in Nov 2019
Response from bk on Dec 27, 2019
Dear Manuel, Thank you for your review.

10/10 Excellent

Stephane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from bk on Nov 22, 2019
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Mercure Team

10/10 Excellent

SIMON

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from bk on Nov 22, 2019
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Mercure Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from bk on Nov 4, 2019
Sehr geehrter Gast, vielen Dank für die tolle Bewertung. B. Keijsers Empfangsleitung

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Located in remote area and nothing to offer by the Hotel and area
Stayed 3 nights in Oct 2019
Response from bk on Nov 21, 2019
Sehr geehrter Gast, vielen Dank für die tolle Bewertung. B. Keijsers Empfangsleitung

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Very tired building in need of renovation But mainly let down by a lack of staff, Bar not open Service in restaurant took for ever- Desert never actually arrived at all, we gave up and went to bed. Claimed facilities don’t really exist. Pool is outdoor and not in use. Gym is a converted room with 2 pieces of basic equipment bought from Argos There are much better hotels in the area.
Stayed 2 nights in Apr 2019
Response from bk on May 15, 2019
Dear Guest, thank you for your review. We want to appologize for the sitaution in our Restaurant. This is not our service qaulity that you can expect from us. We will discuss this with our Restaurant Manager. The outside pool is open from June till September. This is noticed on all our Websites. B. Keijsers Front Office Manager

10/10 Excellent

Farhang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from bk on Apr 15, 2019
Dear Farhang, thank you for your great review. B. Keijsers Front Office Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good experience. I ll suggest to my friends and family to choose this hotel
Stayed 1 night in Mar 2019
Response from bk on Mar 12, 2019
Dear Guest, Thank you for the great review. We look forward to your next visit in our hotel. B. Keijsers Front Office

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
Spacious room. Clean. Comfortable.
Stayed 1 night in Feb 2019
Response from bk on Feb 15, 2019
Dear Lindsey, Thank you for your great review. We hope to see you soon again as guest. B. Keijsers Front Office Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019
Response from bk on Jan 22, 2019
Dear Guest, Thank you for your review. Unfortunatly we can't see the reason for your 2 star review. To improve our service, guest feedback is important for us. Would you please let us know per email the aspects we can change? B. Keijsers Front Office Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Hotel Düsseldorf Neuss
Lovely hotel and friendly staff ... service is very good and everyone greets with a smile .. clean modern rooms with free WiFi .. room service available with a reasonable choice menu
Stayed 3 nights in Dec 2018
Response from bk on Dec 18, 2018
Dear Ian, thank you for your review. We are pleased to hear that everything was statisfied B. Keijsers Front Office Manager

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
The room was a good size , clean ,tidy & quiet. Nice desk area to work at. Staff on reception were very helpful - organising taxis & answering any questions I had on the area. I didn't explore the local area as I was working in the centre of Dusseldorf. The only negative I had was its position in relation to the centre ,traffic is very heavy & the journey can take up to an hour at peak times & a taxi can cost 50 Euro's.
Stayed 2 nights in Nov 2018
Response from nk on Nov 28, 2018
Dear Kay, Thank you for your review. We are glad to hear that your stay was stitisfied. We look Forward to your next visit. B. Keijsers Front Office Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from BK on Nov 18, 2018
Dear Charles, Thank you for your review. B. Keijsers Front Office Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Not our first choice as we wanted to be in Dusseldorf, but music event filled local hotels. It was a fairly comfortable room with some free drinks. Only issue was that the large bed did'nt leave much room to get out between the bed and bathroom wall (25cm). Friendly and helpful staff. Close to local supermarkets and restaurants. Parking at hotel only €3 per night.
Stayed 2 nights in Oct 2018
Response from BK on Oct 29, 2018
Dear Guest, Thank you for your review. B. Keijsers Front Office Manager

8/10 Good

Rik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location once you know where it is... Hotel is in a residential "sleeping" area of the Dusseldorf/Neuss area
Stayed 1 night in Jul 2018
Response from Susanne Schneider on Aug 16, 2018
Dear Rijk, Thank you for your review. We noticed that you stay was to your satisfaction. See you again, soon. Susanne Schneider Reception Manager

8/10 Good

Wilhelm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very positive travel experience.
Very good experience! Easy to reach, it close to A57. Nicely located at a little creek and very quiet. Very polite and professionelle staff. We enjoyed a 3 nicht stay and are looking forward to our next Trip to Düsseldorf.
Response from Susanne Schneider on Apr 1, 2018
Dear Wilhelm, Thank you for your review. We are happy that everything was to your satisfaction. See you again, soon. Susanne Schneider Reception Manager

8/10 Good

LEE

Liked: Cleanliness, staff & service, room comfort
Ok for business
Good for a short business trip. Hotel is looking a little tired though. Plus there is extra charges for parking, when there shouldn’t be really. An old Novotel been revamped. Breakfast however was good and the breakfast team are very welcoming as too are the reception staff
Response from T. Koch (Front Office) on Feb 23, 2018
Dear LEE, Thanks for your review. We are very pleased that you liked our hotel. It is also nice to hear that you had a good start to the day with our breakfast and promised you the kind of our staff. We hope to see you again soon. Tessa Koch Front Office Clerk

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from MercureTeam on Nov 22, 2017
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Bis zum nächsten Mal! Susanne Schneider Empfangsleitung

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2017
Response from MercureTeam on Nov 22, 2017
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Susanne Schneider Empfangsleitung

6/10 Okay

solobolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent enough
Stayed 2 nights in Sep 2017
Response from MercureTeam on Sep 17, 2017
Dear, solobolo, Thank you for your review. See you soon. Tessa Koch Front Office Clerk

10/10 Excellent

Chetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor lighting on access road to Hotel
Very nice hotel but Road leading upto hotel is not well lit at night
Stayed 2 nights in Sep 2017
Response from MercureTeam on Sep 17, 2017
Dear Chetan, thank you for your good review. Hope to see you again soon. Tessa Koch Front Office Clerk

6/10 Okay

John, Cambridge

Disliked: Property conditions & facilities
Old hotel. You have to cross the restaurant to go the swimming pool and there are no changing facilities so people in swimming costume are crossing back and forth the dinning room. Our shower head was leaky. No air conditioning in our room but you can open the window and listen to trucks on the highway nearby.
Stayed 2 nights in Aug 2017
Response from Susanne Schneider on Aug 30, 2017
Dear John, Thank you for your review. We are very sorry about the way to reach the outside pool. We can try to find a quiet room for your next stay. Please mention it by your next reservation. Susanne Schneider Reception und

8/10 Good

Anthony Mitchell, West Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Germany
Friendly helpful staff
Stayed 2 nights in Aug 2017
Response from MercureTeam on Aug 30, 2017
Dear Mr. Mitchell, Thank you for your review. We noticed that everything was to your satisfaction. See you again, soon. Susanne Schneider Reception Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This is my 3rd time here. Very happy with location, room cleanliness great. I recommend it
Stayed 1 night in Aug 2017
Response from Front Office Clerk on Aug 5, 2017
Dear Anonymus, Thank you for your outstanding review. We are delighted to hear that you enjoyed our hotel so much. Please visit us again soon. Your team from the Mercure Hotel Düsseldorf Neuss

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2017
Response from MercureTeam on Aug 5, 2017
Sehr geehrter Anonym, vielen Dank für Ihre Bewertung. Bis bald. Ihr Team aus dem Mercure Hotel Düsseldorf Neuss

6/10 Okay

markus, usa

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
needs renovations
Carpets were in poor shape. Room and hallways were somewhat smelly. Room was otherwise clean, breakfast good. Garage pretty tight and luggage has to be carried up the stairs
Response from Team Mercure on Dec 28, 2016
Dear markus, Thank you for your review. We are sorry about our carpets. They will be cleaned in the next month. We hope to see you again in 2017! Your Mercure Düsseldorf Neuss Team

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service
Hotel is a bit dated and rooms could use some updating. Location is ok, but nothing to write home about.
Response from General Manager on Dec 4, 2016
Dear guest, Thank you for your review. We noticed that your stay was to your satisfaction. We hope to see you again, soon! Have a nice christmas time! Your Mercure Düsseldorf Neuss Team

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Good business style hotel
Good hotel with clean comfortable rooms (no aircon in mine but only an issue on a rare hot summers night). Check in and out was as expected. Swift and friendly. Not much around the hotel but you don't pick his hotel for walks into the city centre. Taxi can be called by the hotel staff. Overall, it's a decent hotel so long as you don't choose it for walking into the centre.
Response from General Manager on Sep 22, 2016
Dear guest, Thank you for your comment. We are delighted that you enjoyed every aspect of the hotel andour service. We have certainly shared this with our team. We hope to see you again, soon. Your Mercure Düsseldorf Neuss Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice , staff were polite and attentive . Service in the restaurant was a little slow
Response from MercureTeam on Jun 9, 2016
Dear traveller, thank you for your nice review. We are looking forward to welcome you again! Your team of Mercure Hotel Düsseldorf Neuss

6/10 Okay

Kirill, St.Petersburg of Russia

Liked: Staff & service
Disliked: Property conditions & facilities
OK only for sleeping one night and go, trasit point, no pleasure

8/10 Good

Imad Yassin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from MercureTeam on Nov 28, 2015
Dear guest, Thank you for your review. We will welcome you again,soon. Your Mercure Düsseldorf Neuss Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from MercureTeam on Oct 24, 2015
Dear guest, Thank you for your review. We hope to see you again, soon. Your Mercure Düsseldorf Neuss Team

6/10 Okay

Louise , England

Hotel was ok, fairly near to airport
The hotel was fairly near Düsseldorf airport and had plenty of parking. Staff were helpful and breakfast was good. The room was ok, although could have done with painting as there were dirty marks across the wall but it was clean and tidied everyday. The location was fairly noisy with it being near to busy road and people coming and going in the car park which are room fronted on to. My husband had to ring reception at 4am on our last day and ask if someone could go outside and tell some youths to move on, which they did!
Response from Team Mercure on Aug 18, 2015
Dear guest, Thank you for taking the time to write about your stay at the Mercure Hotel Düsseldorf Neuss. Thank you for the positive feedback on our staff and our breakfast buffet. We jope to see you again, soon. Your Mercure Düsseldorf Neuss Team

2/10 Terrible

robert, Lonodn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont rely on the online description.
I thought this hotel was misleading in its description as it was not in Dusseldorf or in Neuss but in a very unattractive suburb. I had a client with me and when we finally found the hotel the road was a dead end and a gang of men started giving us very unfriendly stares. We felt unsafe and the hotel,if we could get the car to it, looked uninviting. We both decided to drive in Dusseldorf and book a hotel. I paid for the rooms but I am now wary of on line descriptions.
Response from MercureTeam on Feb 27, 2016
Dear guest, Thank you for your review. We noticed that you had some problems with your arriving. If you like you can park your car next time in our garage. The area is not attractive but safe. Your Mercure Düsseldorf Neuss Team

6/10 Okay

KSR, Kenya

Liked: Staff & service
Too far from Dusseldorf
The Hotel was clean , the staff was friendly and spoke English. The problem was if you are trying to get to the tradefair it took an hour by train or cost 40 Euro by cab each way so I don't recommend it if you need to get to the Messe. There are no restaurants around except the one in the hotel where the food is ok not fantastic.
Response from Susanne Schneider on Apr 30, 2015
Dear guest, Thank you for your review. We noticed that you had a nice stay in our hotel. See you again soon. Your Mercure Düsseldorf Neuss Team

10/10 Excellent

lekhraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from MercureTeam on Mar 14, 2015
Dear guest, Thank you for your positive review. We are very delighted that you had a good stay in our hotel. Come back, soon. Your Mercure Düsseldorf Neuss Team

10/10 Excellent

Ersin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Highly recommend very nice clean and tidy
Response from MercureTeam on Jan 3, 2015
Dear guest, First we want to thank you for your review ! We are very delighted that you had a good time in our hotel and that we could convinced you of us and our services. We hope you will visit us again soon, the whole team is looking forward to welcome you again. Your Mercure Düsseldorf Neuss Team

8/10 Good

Bar, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel really bad location
Hotel was really nice, we stayed there for one night and it was fine, but if you are not coming with a car as we did you are stuck there. It is pretty far from the main town and there is not much to do around. I recommand to come with a car if you plan to stay there.
Response from MercureTeam on Jan 3, 2015
Dear guest, Thank you for your review. We noticed that your stay was to your satisfaction ! We hope to see you again soon. Your Mercure Düsseldorf Neuss Team

10/10 Excellent

mam, delft

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
comfort
Response from MercureTeam on Nov 29, 2014
Dear Guest, Thank you for your nice comments following your recent stay with us. We are delighted to hear that you had a great stay with us. We look forward to welcoming you back on your next visit. Your team from Mercure Hotel Düsseldorf Neuss

8/10 Good

halljna, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel
1. Nice hotel 2. Commute to and from the hotel it you don't have a car could be a little complicated
Response from MercureTeam on Apr 4, 2015
Dear guest, Thank you for your nice comments following your recent stay with us. I am delighted to hear that you had a great stay with us. When there are problems by finding the hotel without a car my colleagues at the recpetion can help to find the right way. You can call +49 2131 138 0. We look forward to welcoming you back on your next visit. Kind regards, The team from Mercure Hotel Neuss

8/10 Good

Mike, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheep hotel quite location
I stayed with my family at Mercure for a night can't say anything bad about the hotel we were greeted very well and had a very good sleep on our trip across Europe. Staff speaks English ok .
Response from MercureTeam on Nov 1, 2014
Dear Mike, Thank you for your review ! We noticed that your stay was to your satisfaction. See you again in our hotel ! Your Mercue Düsseldorf Neuss Team

10/10 Excellent

Vern, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in suburban area
The hotel can easily be reached by Autobahn, though it is a bit outside Neuss and Duesseldorf center. It is located in a residential area. A few restaurants and a large shopping complex are close by. Our room was spacious, we had free, fast Internet access, and all facilities had been in good shape.
Response from MercureTeam on Jan 17, 2015
Dear guest, Thank you for your review . With large joy we notice that your stay was to your satisfaction. See you again soon ! Your Mercure Düsseldorf Neuss Team

4/10 Poor

Taj, denmark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rubbish
The hotel was rubbish - there was no non smoking room left even i had booked non smoking room. so we stayed in smoking room which was not to comfort
Response from MercureTeam on Aug 30, 2014
Dear Taj, First we want to thank you for your review. We regret that you couldn´t enjoy your stay in our hotel. We are sorry that you made these experiences during your stay and we can understand your anger. Your points of critism are very important because now it is possible for us to improve ourselves. Despite of your experience about our hotel we are looking forward to may welcome you again at our hotel. Your Team from Mercure Hotel Düsseldorf Neuss