Ratings based on 19 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Business Travelersby gareth from cheshire
did the jobPosted Sep 7, 2013 on Hotels.com
Stayed one night for business, arrived very late (22:30) but was still able to get a hot meal, has small gym which isn't in listing although the outdoor pool was shut. Staff and hotel fine, a bit tricky to find down a small side street but was OK from google map directions. Would stay in again.
for Familiesby BB from London
ample free parkingPosted Aug 29, 2013 on Hotels.com
comfortable rooms. free internet in lobby but had to pay if you wanted it in your room. Outdoor pool was cool so best in the afternoon. Restaurant was not busy. Big supermarket nearby as well as a few restaurants. Able to open the windows in the room to cool it down,
for Business Travelersby A verified traveler
Posted Jul 2, 2013 on Hotels.com
for Business Travelersby Rahul from India
Not recommended for business travelerPosted Jun 29, 2013 on Hotels.com
It is quite no frills hotel. Even internet is charged and that too is very expensive. I would not recommend this to anyone.
for Everyoneby Chayne from Basildon, Essex, UK
Mercure Hotel , looking a little tiredPosted Jun 11, 2013
Pros: Good price and quite location
Cons: No AC, fridge or tea/coffee making facilities
Location: Nice location, quite and peaceful
The hotel is clean and quite but looking a little tired, for a 4 star hotel they have no fridge, tea/coffee making facilities or AC and in the summer the rooms can become very hot
Jan 21, 2013 by MercureTeam
Dear Chayne, Thank you for your review. We are always strive to offer our guests a pleasant stay and a friendly and courteous service. So we regret to hear, that we did not have achieved this with you this time. If you come to visit us again, we will pleased to offer you a room in our business category (extra charge to the standard category: €15,00 per day per room), so you can use the minibar, tea and coffee facilities and Wifi free of charge. Unfortunately, we can offer our guests no AC in the rooms, but a fan on hot days to cool off a bit. Now we hope, you will give us the opportunity to convince you to the contrary and be our guest again. Until then we remain with kind regards from Neuss. Your team of Mercure Hotel Dusseldorf Neuss
Recommendedby A verified traveler
Never againPosted May 27, 2013 on Hotels.com
The pictures were nothing like the actual hotel. The hotel was located in a not so nice neighborhood and the rooms were dirty and extremely small. Due to the condition of my room I was upgraded to the business suite which was smaller than the first room and just as filthy! I checked out and called hotels.com they reinbursed me and assisted me in getting a new room.
Jan 3, 2013 by MercureTeam
Dear guest, we regret these circumstances und want to excuse us for them. We want to offer our guests a pleasant stay and a friendly and helpful service. That you get this impression of our hotel with filthy rooms etc. is not the normality and doesn't match our standards. We know, that we could make it better, so please give us the opportunity to convince you to the contrary and be our guest again. We hope, we could welcome you soon and remain until then wih kind regards from Neuss. Your team of Mercure Hotel Dusseldorf Neuss
Recommendedby A verified traveler
Posted Mar 21, 2013 on Hotels.com
for Familiesby A verified traveler
Pleasant long weekendPosted Nov 1, 2012 on Hotels.com
Overall pleasant, large clean rooms, good breakfast free for children.
Posted Apr 30, 2012 on Hotels.com
Little smelted (old carpet?), but cheap and good food. With auto - not problem with location.
Recommendedby A verified traveler from Haan, DE
perfectPosted Feb 27, 2012 on Hotels.com
Everything was perfect.