All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nice hospitality, lovely people and moreover very quite.
Steve
Stayed 3 nights in Feb 2024
Response from Mercure Hotel Düsseldorf City Nord on Feb 12, 2024
Dear Steve,It's a real reward to receive such a great review.We're delighted to hear about the lovely interactions you had with our team and are pleased that the tranquility of our hotel contributed to a positive stay. Our aim is to provide a peaceful environment, so it's great to know we hit the mark for you. While you've rated our room cleanliness and amenities highly, we continuously strive to ensure every aspect of our guests' experience is exemplary. Rest assured, we maintain high standards of cleanliness and comfort, as outlined by our ALLSAFE label, and we appreciate your feedback as it helps us maintain and improve our services.We look forward to welcoming you back. Best wishes,Mercure Hotel Düsseldorf City Nord
4/10 Poor
Mehmet
Aug 10, 2023
Mehmet
Stayed 7 nights in Jul 2023
Response from Mercure Hotel Düsseldorf City Nord on Aug 22, 2023
Dear MehmetThank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Mercure Hotel Düsseldorf City Nord
10/10 Excellent
Warren
May 17, 2023
Warren
Stayed 1 night in May 2023
Response from Mercure Hotel Düsseldorf City Nord on May 21, 2023
Dear Warren,thank you very much for the great review. We hope to welcome you back to our hotel soon.Kind regardsMercure Hotel Düsseldorf City North
It’s a fine hotel for a short stay, but quite overpriced for the size of the rooms. The rooms are quite small but comfortable. The hotel is a short taxi ride away from the airport (7/8mins) and around 15mins to the old town area.
Telephone in room not working, no internet available, no help from staff to eventually change rooms. Had probably to do with renovation works, but that is not client's problem.
Response from Lala Shabanbayova - Guest Experience Manager on Dec 15, 2019
Lieber Gast, danke für Ihre Bewertung und die volle Punktzahl, die Sie uns gegeben haben. Wir wissen dies sehr zu schätzen und freuen uns, dass es Ihnen sehr gut bei uns gefallen hat. Wir würden uns freuen Sie bei Ihrem nächsten Besuch in Düsseldorf wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
thank you, the staff was very friendly and helpful.
Verified traveler
Stayed 3 nights in Nov 2019
Response from Lala Shabanbayova - Guest Experience Manager on Dec 13, 2019
Dear Guest, Thanks a lot for your positive Feedback and your stay with us. It is a pleasure to see that you were overall very satisfied, especially with our service. We would be delighted to welcome you back and wish you all the best. Best regards
8/10 Good
Verified traveler
Traveled with group, Business traveler
Oct 6, 2019
Liked: Cleanliness, staff & service
Difficulty in getting TV program in English like the news. May be Bbc news. Or CNN
Verified traveler
Stayed 3 nights in Sep 2019
Response from Lala Shabanbayova - Guest Experience Manager on Nov 21, 2019
Dear Mercure guest, I am sorry for your not so nice experience. In the room we have the channel CNN and in our bar a lot of other channels because auf the SKY TV. Jut let us know if you want to watch something at the bar and we can do it. It would be a pleasure to welcome you back on your next opportunity and wish you all the best. With best regards
2/10 Terrible
Verified traveler
Traveled with family
Sep 25, 2019
Disliked: Staff & service
inspite of repeated tel. contacts they refused to cancel my reservation due to serious medical conditions. Tried to cancel 4 weeks before date of reservation but they would not let me cancel.
Great service , very professional and clean , friendly staff , great location , comfortable bed ....would like English tv channels
Verified traveler
Stayed 1 night in Sep 2019
Response from Lala Shabanbayova - Guest Experience Manager on Sep 23, 2019
Dear Guest, We are happy to see that you enjoyed your stay with us and that you were very satisfied with the performance of our staff and our location. It would be a pleasure to welcome you back on your next opportunity and wish you all the best. With best regards
8/10 Good
Verified traveler
Sep 9, 2019
Liked: Cleanliness
Verified traveler
Stayed 1 night in Sep 2019
10/10 Excellent
Kat
Traveled with partner
Aug 23, 2019
Liked: Cleanliness, staff & service
Comfy beds and very clean room + bathroom. Would be more than happy to come again.
Kat
Stayed 1 night in Aug 2019
Response from Lala Shabanbayova - Guest Experience Manager on Sep 4, 2019
Dear Guest, We are happy to see that you enjoyed your stay with us and that you were very satisfied with the performance of our staff and our location. It would be a pleasure to welcome you back on your next opportunity and wish you all the best. With best regards
Perfect location for a layover, very close to the airport - cca 10 minutes by a cab...
Verified traveler
Stayed 1 night in Aug 2019
Response from Lala Shabanbayova - Guest Experience Manager on Sep 4, 2019
Dear sirs, thanks a lot for your positive Feedback on and your stay with us. It is a pleasure to see that you were overall very satisfied, especially with our service. We would be delighted to welcome you back and wish you all the best. Best regards
Nice hotel. Further from the city centre than I thought, but staff were pleasant and efficient, and the room was very clean.
Bar was quite expensive, but the parking was underneath the hotel and very secure.
A Nice Stay but uncomfortably hot room - Recommend
+ Close to the airport and good transport links a short walk away
+ Helpful staff especially when our baggage went missing
+ The restaurant whilst expensive was very good quality
+ The breakfast again was expensive but you do get good value for money it was fantastic
+ Good Wifi
+ Nice Room and good shower
- The room was boiling hot even when turning the air conditioning to cold and made it difficult to sleep
Stayed at this hotel for a business trip for two nights. Overall the hotel was of a very good standard (I found a stray sock behind the television!). The restaurant food was excellent and the staff very pleasant and helpful. Would stay again.
A tip if you are getting a taxi to the hotel - make sure the taxi driver knows exactly which Mercure Hotel you are staying in. I gave the instruction to take us to Mercure City Nord and the taxi went to a different Mercure and insisted that I had given the wrong information and seemed quite annoyed. However, I showed him my Expedia booking on my phone which clearly states "Mercure Hotel Dusseldorf City Nord and he relented slightly!
Lobby, restaurant and breakfast were lovely, the rooms were clean, just very small. The only complaint is that the beds were very uncomfortable. A little pricy for the quality of room.
Albert
Stayed 1 night in Sep 2018
8/10 Good
Verified traveler
Sep 6, 2018
Good breakfast, friendly staff
Convenient near the U line tram. Good breakfast and service was well organized. Only thing is that there are not much restaurants around so you'll need to take a taxi or tram. Room was clean, but sometimes I could smell smoke perhaps from people outside the Hotel.
Wanted a hotel handy for driving yet close to city centre so this was ideal choice for us (we had two long trips planned). We stayed for a week.
Quick drive from the airport and easy check-in with very helpful and friendly receptionist. We ate in the hotel several times and found the bar and restaurant staff also very friendly with excellent service. All of the staff we met spoke both German and English. We enjoyed the food and there was a good choice of menu options. The room was really clean and the air conditioning was great. Daily visits from housekeeping and towels replaced on request to save unnecessary changes.
From the hotel we were on the motorway network within a couple of minutes and had day trips to Cologne, Dortmund and Aachen which were all within easy reach by car. Dusseldorf itself was also great - lots to see and amazing shopping centre. Found parking easy in the city centre but hotel is also close to a tram stop which takes you straight into the city.
We plan to revisit Dusseldorf in the future and would definitely return to this hotel
Andy
Stayed 6 nights in Jul 2018
Response from Julian Hainke on Aug 8, 2018
Dear Andy,
We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Your Team from the Mercure Hotel Düsseldorf City Nord
While the hotel is outside of the city centre, there are excellent public transportation options into Düsseldorf. Hotel was great, very friendly staff and breakfast was exceptional
Really enjoyed my stay at the Mercury. Düsseldorf was just beautiful.
Heather
6/10 Okay
ad, singapore
Feb 1, 2018
Liked: Cleanliness
Disliked: Staff & service
OK but don't expect service
it's value for money. but the front desk service is really disappointing and the staff appears unhappy. room is clean but small. about 10-15 min walk from public transport.
ad
Stayed 1 night in Dec 2017
6/10 Okay
ad, singapore
Jan 9, 2018
10 min from train station
it's ok. economical. clean. reason we choose this hotel is it's near airport.
This was a great stay not too far from downtown area. Room was good, staff was good as well. Not really a view as we were on the 2nd floor. I would consider staying there again. // no ubicamos demasiado lejos del centro de la ciudad. La habitación estaba bien, el personal también era bueno. No es realmente una vista ya que estábamos en el segundo piso. Consideraría alojarme allí de nuevo.