Ratings based on 23 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
New hotelPosted Dec 3, 2013
for Business Travelersby Siao Hui from Singapore
Fantastic service and clean room!Posted Nov 4, 2013 on Hotels.com
The room was clean, the buffet breakfast was nice and the hotel is near to a tram station. Convenient!
for Business Travelersby Tom from USA
good place to stay during trade showPosted Oct 25, 2013 on Hotels.com
Nice hotel with easy access to public transportation. Within 30 minutes of trade show via tram and underground. Neighborhood has limited restaurants available within walking distance.
for Personal Eventby kidd from uk
great roomPosted Oct 9, 2013 on Hotels.com
room was very clean and comfy. the pillows were a tad too soft but otherwise good. if u plan on staying out really late than its a bit out of the way.
for Everyoneby A verified traveler
Clean, quiet, great kitchenPosted Sep 12, 2013
Pros: The food was excellent.
Location: The old city and Rhine river outdoor eateries were great.
It was a very nice, quiet hotel. Staff was very courteous and dedicated. The desk staff was able to answer all my questions including how to use the tram line and buy tickets. The cleaning staff was very thorough and left the room in immaculate condition. The kitchen prepared the best food within 3 miles.
for Familiesby Denise from LA
outside of the city; very comfy!Posted Sep 3, 2013 on Hotels.com
The only thing missing was free internet. Otherwise, great stay in a very clean & comfortable room.
by A verified traveler
This is not a 4 star hotelPosted Sep 1, 2013
Pros: The room and the bathroom were quite comfortable and clean. Also, the hotel is located 5mins walk from the nearest tram station and it is only 10 mins
Cons: The hotel should provide free WiFi in all areas. Also, things like adaptor and pick up and drops from and to the airport should be free.
Location: The hotel is located 5mins walk from the nearest tram station and it is only 10 mins.
I stayed at Mercure Hotel from 24/08 to 26/08. I was disappointed with the hotel facilities, because I was expected a 4 star hotel to have free WiFi to all areas, including rooms. Instead of this, I was suprised to see that there was only one computer in the common area. It was also inadmissible that there wasn't a free service for pick up and drop from and to the airport. Also, it was unacceptable that I have to pay 10 Euros for an adaptor in a 4 star hotel. I have traveled to many countries and I have stayed to 3, 4 and 5 star hotels and I have never faced those issues. The majority of staff were quite friendly except of one lady, who seemed quite unhappy to serve us. Beside the negatives, the room and the bathroom were quite comfortable and clean. Another advantage is that the hotel is located 5mins walk from the nearest tram station and it is only 10 mins from the town centre.
for Business Travelersby A verified traveler
Posted Sep 1, 2013 on Hotels.com
for Overnight Stay Before Destinationby Daniel S. from Los Angeles, CA, USA
Clean hotel, no wifi, far from downtownPosted Aug 30, 2013 on Hotels.com
The hotel and hotel room were great! It was clean and the room itself was a very good size. There was a charge for wifi. There was a business computer in the lobby to use for free, but the computer is super laggy and sluggish. If you want to go to downtown area to go out for dinner or night life, you will need to take a 10min or so taxi ride. The hotel is also about 10-15min cab ride away from the DUS airport. The area itself where the hotel is located is really quiet. The shower and sink had great water pressure. The staff were very professional and spoke English.
for Everyoneby morris from scotland
We stayed for 5 night !!!Posted Aug 28, 2013
We stayed in this hotel for 5 nights. It is close to the tram network/bus routes and main train line to the airport. You can get to the centre of Dusseldorf in 10 mins The staff are very helpful and speak perfect English ( my german is not to good ), The bedroom was of good size with all mod -cons.My only negitive point about the hotel is that you must pay for wi-fi. Although it is free at the receiption area. We will use this hotel again