Ratings based on 27 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.7 Hotel condition
They paid and stayed.
by A verified traveler
Worst bed everPosted Nov 28, 2013
by sergenick from Seattle
Nice Hotel Location, Lacking ServicesPosted Nov 8, 2013
Pros: Location, sauna.
Cons: They need to add WiFi capabilities. It is claimed on the hotel description, but it never worked.
Location: The charming town of Mettmann, Dusseldorf.
This hotel is located conveniently in Mettmann, not too far from the town and a close drive to Dusseldorf. They have a nice sauna and good meeting facilities. I came to this hotel for business and to spend a few days catching up on work. Unfortunately, I was not able to do this because of their lack of Internet service. The rooms are a bit small, but otherwise German standard. The big problem is their "free WiFi" DOES NOT WORK, even on multiple devices (iPad, PC, droid phone, etc.). After several days in the hotel, they were unable to get it working. The only option was to work in the lobby with a cable. Even after the front desk staff promised to have the system reset multiple times and to talk with management, nothing happened over several days. They kept giving me new passwords, but this was not the problem -- I could not even access the screen for passwords. It was a "hot" issue discussed in the sauna by other guests with the same problems. A business hotel without working WiFi means it is NOT a hotel that can be recommended. In this day and age, it is simply unacceptable.
for Everyoneby A verified traveler
Good Value for the moneyPosted Oct 31, 2013
Pros: cleanliness, staff helpful
Cons: Better Pillows and( two instead of one each)
Location: supermarket nearby,Main shops are a good 20 min walk away. Mc Donalds about 5 min walk which was handy.
The Hotel was a bit far away from the centre of Dusseldorf, where we wanted to spend more time. It took almost an hour on the bus.
for Business Travelersby A verified traveler
Terrible service and rude aggressive staffPosted Oct 20, 2013 on Hotels.com
The staff from the front to the bar were rude aggressive and generally unhelpful. The bar staff were rude and put out by having to serve us. They booked my taxi booked for the incorrect time at 0515 instead of 0545 although I was a awake when the wake up call came the awful male receptionist persisted in arguing with me and wouldn't agree to ask the driver wait. I was down in 20 mins and luckily the driver waited. The male receptionist then persisted in aggressively pointing the time the taxi was booked and I had to ask him to stop being so aggressive. He then shrugged his shoulders and said I haven't asked the driver to wait, the driver had waited and was clearly not concerned about the wait. The male receptionist then deliberately took a very long time to check me out and even tried to argue that my credit card was not working. Despite having printed a receipt which had cleared the amount due he tried to ask for another credit card which I refused. Overall the experience left me feeling extremely unsafe. I will not be recommending this hotel or staying here again.
by A verified traveler
OK hotel but not more than that.....Posted Oct 11, 2013
Pros: It is open 24 hours a day
Location: It is a good location if you have a cer
Small rooms, hot water running out in the shower. Other than that - OK but not great.
for Overnight Stay Before Destinationby Adele from USA
Distance from Airport adds to the CostPosted Oct 2, 2013 on Hotels.com
This hotel was the first budget option that came up when I looked for one close to the Dusseldorf airport. We spent the same amount on cab rides to and from the airport as we did on this Best Western motel for our one-night stay, effectively doubling the cost. It wasn't a nice enough hotel stay to justify this travel. Surely, the total cost of travel to and from the airport plus the cost of the room is equal to staying at a nicer hotel, closer to the airport. This just wasn't worth the cost.
for Everyoneby O from New York
Partly accessable roomPosted Sep 29, 2013
Pros: Food was ok Parking free
Cons: Room has to improve Fix the step in shower Lower the toilete - do not feet comode!
Location: Near dusseldorf in Mattman About 20 min from the city
WHEN I ORDERED THE ROOMR HOTEL TOLD ME ROOM IS ROLL IN SHOWER AND ACCESSABLE ROOM In the end I got single room with a step in shower, I needed help to get in the shower and slept alone in the room both frieds I came with got a room far away, they didi not supplay a conecting door room a day after they asked me to leave the room because they over booked it!! Nsturaly I refused and they did ot asked me again....
for Familiesby Shelagh
Posted Sep 18, 2013 on Hotels.com
for Shoppingby A verified traveler
Posted Sep 8, 2013 on Hotels.com
The room we had did not have any air con and the window only opened a fraction. Our visit coincided with 30c temp!!! So it was very hot and difficult to sleep.
for Business Travelersby A verified traveler from Fort Worth, TX
A very nice surprisePosted Apr 1, 2013 on Hotels.com
We booked this hotel for the Prowein show because the one he had stayed at for the last half-dozen years raised its prices and were afraid that we had traded down.. As a matter of fact, we ended up closer to the show than we expected and the qulity of the place and its service were about equal. Only debit were not a lot of choices for restaurants in the immediate area of the hotel. It was a fine place to stay, but, like all of the hotels outside the city center, one does need a car to get around.