Ratings based on 749 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom New York, NY
Very nice visually, but no frillsPosted Mar 28, 2015
The hotel is very nice visually and the rooms are clean and modern but don't expect any of the extras. You're encouraged to not use the maid service in exchange for extra travel points, there were no extra coffee packets available for the room coffee maker and no cables available to hook any personal electronics into the box that's there so you can hook into the tv. The comforter on the bed was covered with a sheet instead of an actual cover and the bar served three food choices (wings, soup and one other, I stopped listening) and I was told that if I wanted "actual food" I should go to the hotel next door. It's step up to be a really nice hotel, they just don't seem to care enough to take the next step.
by A verified traveler
NastyPosted Mar 27, 2015
While trendy looking, this place is a total dump. The walls are paper thin. I could hear every bodily function of the person next to and above me. My room was absolutely trashed. Half the stuff was broken or covered with stains. Staff was useless. No towels the second day. Bed is hard. Food is gross. Don't stay here. Stay at the Embassy Suites nearby. It's in much better shape.
for Everyoneby A verified travelerfrom Vancouver, Canada
OK hotelPosted Mar 27, 2015
Pros: the staff was helpful, and the Circle K is next door. Rooms were very modern and nice.
Cons: maid service and shuttle is slow
nice hotel and room, but we had to constantly ask for items the maid missed such as clean towels, and water. The maids need a checklist for the rooms like most hotels do. There is no restaurants close, but there is a Circle K next door which is stocked well, and alot of places deliver. The Metro is easy to figure out, and all the sites to see are very accessible. you need several days to see all the sites! Was worth the travel to see this!
for Familiesby A verified travelerfrom West Palm Beach, FL
Value for your money.Posted Mar 26, 2015
Pros: The staff at the front was friendly. Ashley, Raj, and Marcel were all polite and seemed sincere in their attitudes to want help. Beds were good too.
Cons: Seal around bathroom door was broken. Toilet could be quieter flushing, it seems really old fashioned, almost like a water closet.
Location: Without a car, options are limited. Circle K in front of the hotel. Air and Space museum along the 981 bus route from the airport.
Room was clean, but shown signs of wear. Seal around the shower door was broken which caused water to leak out. The beds were big (Queen) and comfortable to sleep on. The staff overall were polite and friendly. It is what you need it to be, just as a comfortable, clean, spot to sleep in on your vacation or business trip. . Until transportation (Metro Rail) gets up there, getting around means using a car/taxi. There are a few places to order in food (2 Chinese/2 Italian) and a full sit down restaurant at the Hilton Garden Inn right next door. There is a Circle K in front of the hotel we used for snacks and drinks. If your goal is to visit downtown D.C., and you are using public transportation, plan for about 1.5 to 2 hours of travel time. Shuttle to the airport was complimentary which helped a lot. . We would stay there again as long as the value stays the same or improves.
for Everyoneby A verified travelerfrom R
Posted Mar 24, 2015
If you need a comfortable room to stay in for the night, this is the place for you. Relatively inexpensive, would be nice if breakfast was complimentary. Friendly and helpful staff always a plus.
by A verified travelerfrom Salazar
The worst experience I had in my lifePosted Mar 23, 2015
Young rude staff, worn furniture... All these things are the reflection of bad management. It is very sad because it seems that at some point the hotel was very nice. I don't recommend it.
for Everyoneby A verified travelerfrom Charlotte, NC
Once again, great stay.Posted Mar 23, 2015
Hotel staff was very friendly, hotel was clean and close to business.
for Everyoneby A verified traveler
Posted Mar 21, 2015
Aloft was a really cool hotel. It was unlike any other hotel I've been in. I would definitely go back.
by A verified traveler
Horrible front desk staffPosted Mar 20, 2015
My wife arrived with 4 old in toe after 14 hour flight we payed a previous night in advance and she was informed they cancelled the reservation as no show charged full amount and refused to give her a room would not call manager what a bunch of crock as we travel all over world whenever we arrive early morning somewhere we book a night in advance anyway a manager was finally called after an hour and room given great customer service, btw pillows are horrendous my neck still hurts
for Everyoneby A verified travelerfrom Jacksonville, FL
Friendly staffPosted Mar 9, 2015
Pros: Price point and set up.
Location: Restaurants and shopping close by.
When we needed something - all we had to do was ask.