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Reviews of HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross

2 out of 5
HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross
200 Lawrenceville St, Norcross, GA

Reviews

5.2
Rating 10 - Excellent. 72 out of 424 reviews" "
Rating 8 - Good. 65 out of 424 reviews" "
Rating 6 - Okay. 65 out of 424 reviews" "
Rating 4 - Poor. 61 out of 424 reviews" "
Rating 2 - Terrible. 161 out of 424 reviews" "

5.6/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Maricris

Disliked: Staff & service, property conditions & facilities
I hated this place. Staff was unavailable and they charged me for a room I never even checked in for. Terrible place. Would NEVER recommend.
Stayed 3 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 18, 2024
Dear Maricris,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the staff that were unavailable and that you were charged for a room you didn't check in for. I will share your feedback with the rest of the team so they can address your concerns regarding the charges.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Jolin

Liked: Cleanliness, amenities, property conditions & facilities
I had hoped to check in early but they refused and the staff at the time wasn’t very friendly or accommodating. So I returned at check in time and had to stand out in the cold (in the 20’s) for an hour just to get checked in. I ended up catching a cold. I will say the staff during my check in process though, was much better and way more friendly than when I 1st got there. There should be an easier way for people to get checked in. That’s my only real complaint.
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 23, 2024
Dear Jolin, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The less than ideal encounter you mentioned with the staff and the other concerns you listed is truly regrettable. In regards to an early check-in, it is subjected to the availability of rooms and not guaranteed. Nevertheless, I am glad to hear that the staff at check-in was friendly. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Irwin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 22, 2023
Hello Irwin, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Verdell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on Oct 15, 2023
Hello Verdell, The staff at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Dequan

Traveled with group
Disliked: Staff & service
I booked a Pay at Hotel reservation at this location. The day of my reservation the front desk receptionist Nicole. She cancelled my room and my reservation after running my card with no notice. I called to have the situation explained further on why I’m being charged without any notice and I’m not at the hotel. I’m working a reason I specifically chose Pay at Hotel. She advised me that unfortunately there’s nothing she can do and that she had to process my card whether I was there or not because she gets off at 6. I was shocked that was even a response back. I was still trying to understand the situation because it’s not making any sense to me however, she then tells me it’s nothing she can do and there’s no room available after giving my room away. Mind you this is the day of the reservation so now I’m out of a room with no where to stay.. her lack of empathy and concernment was noticeable. You’re the first contact for the establishment and if she’s representing this hotel. I would suggest giving her tips regarding phone etiquette. She handled this with the least amount of respect. THANKFULLY I was able to get a hotel at a different location. I hope this helps future hotel goers.
Stayed 2 nights in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 9, 2023
Dear Dequan,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the front desk staff, you reservation that got cancelled and all the concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your concerns will be taken into consideration to improve our guest experiences with us. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Nokesha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here a good place to commute business or vacation
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 6, 2023
Dear Nokesha, Everyone here at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross was proud to see your 5/5 score. I am happy that you found our hotel to be a good place to commute business or vacation. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay on a budget! The bathroom door was difficult to shut as it got stuck and was not accessible (they had no elevator). The stairs were a little questionable. No bugs, relatively clean, and quiet. Not perfect, but no big complaints.
Stayed 1 night in Sep 2023
Response from Dave Manager on Oct 2, 2023
Thanks for taking the time out to let us know how we are doing.

10/10 Excellent

Nokesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Tianna RediResponse Specialist on Sep 27, 2023
Hello Nokesha,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediresponse Specialist

6/10 Okay

Austin

Stayed 4 nights in Sep 2023
Response from Dave Manager on Sep 26, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced

2/10 Terrible

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kamaria Red Roof Management RediResponse Special on Sep 21, 2023
Hello Alma, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Tae

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Sep 2023
Response from Dave Manager on Sep 11, 2023
Thanks for taking the time out to let us know how we are doing

2/10 Terrible

Winston

Stayed 7 nights in Jul 2023
Response from Antonio,RediResponse Specialist on Aug 23, 2023
Hello Winston, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

8/10 Good

Desiree

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Dave Manager on Jul 26, 2023
Thanks for taking the time out to let us know how we are doing. We look forward to serving you again

6/10 Okay

Joe

Disliked: Cleanliness
It was a cheap motel with bare bones appliances that you could tell was old. If you're on an extreme budget and want to be in suburban atlanta then i recommend. However, i would stay elsewhere if you can afford to splurge.
Stayed 2 nights in Jul 2023
Response from Dave Manager on Jul 18, 2023
We are a hotel for people on a budget. We have long term guest and people who are just coming to the area. We are the hotel for those guest

2/10 Terrible

ANA

Disliked: Cleanliness, staff & service, property conditions & facilities
The treatment in the lobby is rude, the office opens at 11am to check out before it is not possible, it is inconvenient, noisy and dirty place. very unpleasant experience
Stayed 1 night in Jul 2023
Response from Dave Manager on Jul 12, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced

2/10 Terrible

Terry

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Dave Manager on Jul 4, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dannielle Rediresponse Specialist on Jun 29, 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 23, 2023
Dear Jasmine, We at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

Timothy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This hotel looks pretty nice from the outside. But on the inside, it's unclean. I have several pictures of food in the sink, trash on the floor, food and mildew growing inside the air conditioner blowing on my family all night. Bed sheets with pubic hair in them, towels with pubic hair on them. Roaches running across the floor. Walking up and down the aisle ways outside, it stinks. Smells like urine. My family had three people staying here for 3 days. We never got a change of towels. We went to the front and asked for them but the lady said they don't have any clean. I really wanted to love this place. It's really pretty from the outside. But I don't think I could recommend anyone staying here under the current conditions.
Stayed 2 nights in Jun 2023
Response from Dave Manager on Jun 29, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest have a great stay. We'll work hard to fix the issues that you experienced.

2/10 Terrible

Oleksandr

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Syper dirty.no cleaning every day. Make me even buy toilet paper))Frontdesk working only from 11am till 7 pm. Sunday they closed.this motel is a joke
Stayed 2 nights in Jun 2023
Response from Dave Manager on Jun 16, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced

4/10 Poor

Arianna

Disliked: Cleanliness, staff & service, property conditions & facilities
They never had towels and toilet paper. The mircrowave didn’t work, the stove didn’t work
Stayed 8 nights in May 2023
Response from d on Jun 5, 2023
Guest didn't stay at hotel. Reservation was cancelled due to declined CC

10/10 Excellent

Cortez

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 7 nights in May 2023
Response from Dave Manager on Jun 2, 2023
Thanks for taking the time out to let us know how we are doing

4/10 Poor

Emily

Traveled with group
Disliked: Staff & service, property conditions & facilities
The property manager assumed my friend is Mexican and asked her what a word in Spanish was. There was a cockroach in our room as well as about 15 gnats. Cigarette holes in comforter and random stains in bathroom. Hair in sink and hair coils in towels. Rust-looking stove. Two beds one comforter. Dresser’s backing popped off. Two TVs but the one on the dresser was shattered? Door didn’t seal. Air conditioning unit vent broke into. Bug screen on outside of window was broken (half on/half off). One of the nightstand lights wouldn’t turn on. Pillows were comfy though.
Stayed 2 nights in May 2023
Response from Recordo Rediresponse Specialist on May 23, 2023
Dear Emily,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS. It's good to see that our pill brought you some comfort on your stay. However, you indicated that you weren't satisfied with the room you received due to the poor housekeeping and faulted amenities, along with insects and other highlighted concerns. Please accept our sincerest apologies and know that it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.I do hope that you will give any of our other Extended Stay Hotels location a try in the future.Sincerely,Recordo Rediresponse Specialist

4/10 Poor

Austin

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very courteous staff
Stayed 1 night in May 2023
Response from Dave Manager on May 22, 2023
Thanks for taking the time out to let us know how we are doing

8/10 Good

Austin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Dave Manager on May 22, 2023
Thanks for taking the time out to let us know how we are doing. We look forward to serving you again

2/10 Terrible

Quierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY
Office staff isn't professional at all, indeed very much messy. Front desk clerk lied stating she didn't know about my service animals when I provided the proper paperwork. Place is ROACH INFESTED and they don't provide housekeeping. The place is horrible and I don't recommend to anyone!!
Stayed 3 nights in May 2023
Response from Antonio,RediResponse Specialist on May 19, 2023
Dear Quierre,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS. I was saddened to read that your stay fell short of your expectations due to roaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Nyiesha

Business traveler, Traveled with family
Room was fine the only thing there are missing is trash cans in there room
Stayed 7 nights in Apr 2023
Response from Dave Manager on May 8, 2023
Thanks for taking the time out to let us know how we are doing. Sorry about the trash can

2/10 Terrible

Sheryl

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left items in my room because they said I would be in the same room which I was but the items I left in the room and the fridge was gone and they’re not there after hours and on Sunday. How inconvenient
Stayed 1 night in Apr 2023
Response from Linton Rediresponse Specialist on May 6, 2023
Dear Sheryl,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Radames

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 2 nights in Apr 2023
Response from Sharma RediResponse Specialist on Apr 27, 2023
Hello Radames,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS. It's great to hear that you were pleased with the convenience of our hotel prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRediResponse Specialist

4/10 Poor

Soua

Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches in the room. The toilet was not working. I had to fix it to make it flush. Floor and room was dirty.
Stayed 1 night in Apr 2023
Response from Dave Manager on Apr 24, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We are very sorry for any inconvenience that you incurred

2/10 Terrible

Jasmine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was filthy it looked like the floor hadn't been mopped in months i killed multiple roaches the hallways smelled like pee and homeless people and crackheads all over the place the worst hotel I have ever stayed in.
Stayed 2 nights in Apr 2023
Response from Dave Manager on Apr 18, 2023
We are very sorry that you didn't enjoy your stay. I would love to know where you were located. My hotel doesn't have hallways or homeless people hanging around. Please call me when you have a chance

4/10 Poor

David

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not staying here again
Stayed 2 nights in Mar 2023
Response from Dave Manager on Apr 4, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We hope you would allow us to serve you again

2/10 Terrible

Shawn

Traveled with partner
Disliked: Cleanliness, staff & service
I didn’t like the cleanliness and smell of the room.
Stayed 1 night in Mar 2023
Response from Dave Manager on Apr 1, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We hope you would allow us to serve you again

10/10 Excellent

Chirag

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall was ok for few hours. Would not stay for extended stay.
Stayed 1 night in Mar 2023
Response from Dave Manager on Apr 1, 2023
Thanks for taking the time out to let us know how we are doing. We look forward to serve you again

2/10 Terrible

Zoila Emérita

Business traveler, Traveled with family
Disliked: Staff & service
I ask for 2 rooms with queen beds that was supposed to be 67.00 each ok and I pay 62.56 and 85.22 the person was rude cause we got here close to 7 we’re coming from Brunswick Georgia is 5 hours away cause I work and my son works too,plus traffic
Stayed 1 night in Mar 2023
Response from Dave Manager on Mar 22, 2023
We can only charge you what we see in the system. It would have been better to call and let the staff know that you were coming in late. It was just lack of communication

2/10 Terrible

Iona

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I felt like I was staying in the Projects ENOUGH SAID!
Stayed 7 nights in Mar 2023
Response from Dave Manager on Mar 16, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We look forward to serve you again

8/10 Good

A.

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location and availability was great
Stayed 2 nights in Feb 2023
Response from Dave Manager on Mar 7, 2023
Thanks for taking the time out to let us know how we are doing. We hope to become your hotel of choice

8/10 Good

A.

Stayed 2 nights in Feb 2023
Response from Dave Manager on Mar 14, 2023
Thanks for taking the time out to let us know how we are doing

4/10 Poor

Dan

Disliked: Amenities, property conditions & facilities
The convenience to my class was completely satisfactory; however, the clientele of the establishment was questionable to say the least. I was also unaware it was an extended stay.
Stayed 1 night in Feb 2023
Response from Dave Manager on Feb 13, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We hope you would allow us to serve you again

2/10 Terrible

Armani

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach motel, the beds are not great
Stayed 1 night in Jan 2023
Response from Dave Manager on Jan 30, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We will work hard to fix the issues that you experienced

4/10 Poor

Melvin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like it
Response from Dave Manager on Jan 19, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. I don't know the issue that you had. But we will work hard to fix the issue

2/10 Terrible

Jie Sheng

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look elsewhere
Didn't even stay one night. All three rooms we had were crawling with roaches, and the smoke smell was so horrible we could not even think of spending one night there, much less the three we were booked for. As we were leaving, a guy hanging out on the balcony said to us, "They don't wash the sheets here, so you know." Nice. Save yourself the headache and book elsewhere. Too bad, because the location near downtown Norcross is good.
Stayed 3 nights in Nov 2022
Response from Dave Manager on Nov 17, 2022
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience. Avoid this Hotel!
Stayed 1 night in Oct 2022
Response from Dave Manager on Oct 12, 2022
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest have a great stay. We are sorry for any inconvenience this may have caused you

6/10 Okay

Mark

Business traveler
Disliked: Cleanliness
Cleanliness
Room was dirty
Stayed 7 nights in Sep 2022
Response from Dave Manager on Sep 12, 2022
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each guest has a great stay. We'll work hard to fix the issues that you experienced

10/10 Excellent

robert

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Dave Manager on Aug 22, 2022
Thanks for taking the time out to let us know how we are doing

2/10 Terrible

Ana

Stayed 2 nights in Jul 2022

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel staff I have ever met
Stayed 1 night in Jun 2022
Response from Dave Manager on Jun 30, 2022
We are very sorry that you didn't enjoy your stay. That staff and I strive to ensure that each guest has a great stay. We'll work hard to fix the issues that you experienced

2/10 Terrible

Porsha

Stayed 2 nights in Jun 2022

4/10 Poor

Brittney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Jun 2022
Response from Dave Manager on Jun 14, 2022
Thanks for taking the time out to let us know how we are doing. We hope to serve you again