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Reviews of Holiday Inn Express Hotel & Suites Dumas, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 275 out of 550 reviews" "
Rating 8 - Good. 141 out of 550 reviews" "
Rating 6 - Okay. 68 out of 550 reviews" "
Rating 4 - Poor. 34 out of 550 reviews" "
Rating 2 - Terrible. 32 out of 550 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A very clean, comfortable, spacious room, a great breakfast and caring staff
Stayed 1 night in Feb 2024

4/10 Poor

Larry

Stayed 1 night in Dec 2023

8/10 Good

Rick

Liked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

sharon

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Christine

Stayed 1 night in Nov 2023

4/10 Poor

Gail

Traveled with family
The mattresses are the worst I’ve ever slept on..staff was nice..everything clean..but trying to get a good nights sleep was impossible..
Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Parking far walk
Stayed 1 night in Oct 2023

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice lady at the front desk!!
Stayed 1 night in Oct 2023

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N8
Stayed 1 night in Oct 2023

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Dirk

Stayed 1 night in Oct 2023

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Never have seen such an unfriendly staff anywhere. The entire facility needs cleaning. And the breakfast was very substandered
Stayed 1 night in Oct 2023

8/10 Good

Clint

Stayed 1 night in Oct 2023

8/10 Good

Stacy

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Amenities
Friendly staff, clean room. Excellent Breakfast!!
Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with the safety of the location and it was near the Plaza restaurant.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Wear and tear
Stayed 1 night in Aug 2023

6/10 Okay

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are thin. Can hear everything that is going on in the rooms next to you. Not great at 3am. People above us had kids that were running and jumping off the beds until late at night. The hotel is very nice and clean. Staff was very attentive. Our experience was just not the best it could have been.
Stayed 1 night in Aug 2023

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely best staff ever. After noticing the pool was closed, they got us squared away next door. Excellent job!!
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast of any hotel I've stayed out ... and I'm speaking of chain hotels in the US. Very, very nice!
Stayed 1 night in Aug 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Margaret

Traveled with family
Stayed 1 night in Jul 2023

8/10 Good

Jonathan

Traveled with family
Liked: Staff & service, property conditions & facilities
Our stay was good, the only problem was we found a dirty wash cloth in the shower.
Stayed 1 night in Jul 2023

10/10 Excellent

ReAnn

Stayed 1 night in Jul 2023

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Look for other options
While checking in, the person at the front desk was very friendly. However, as part of the check in process, we were informed that pets, stealing and property damage were not allowed in the hotel. Upon entering our room, we were hit in the face with a cleaning chemical smell that smelled similar to two chemicals being mixed together that were not compatible. The beds were squeaky, the walls looked damp, the shower was stained and the cover to the AC was hanging off of the unit. We were in the room for less than 5 minutes and my son with asthma started coughing due to the odor. We did not attempt to get another room as we wanted nothing to do with the hotel at this point. Knowing our booking was non-refundable, we left the room, passed the front desk, got back in the truck and drove away as fast as we could to another hotel in Amarillo.
Stayed 1 night in Jul 2023

8/10 Good

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very good, and the servers were very polite.
Stayed 1 night in Jul 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Stephen

Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Suggestions: 1) needs more outlets. 2) refrigerator door opens wrong direction making it hard to access in a handicapped room. 3) I prefer small hand soap for bathing and personal containers of shampoo and conditioner.
Stayed 5 nights in Jun 2023

10/10 Excellent

Erick

Liked: Cleanliness
Stayed 7 nights in Jun 2023

6/10 Okay

Robert

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean! That’s first on my list of priorities!
Stayed 1 night in Jun 2023

2/10 Terrible

Brad

Traveled with family
Disliked: Room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean wish there were more exits since I was parked on the north side of the hotel. I had to use the front door to go all the way to the right where my car was parked. Very close to a very good mexican restaurant within walking distance.
Stayed 1 night in Jun 2023

10/10 Excellent

William

Stayed 1 night in Jun 2023

8/10 Good

Tom

Traveled with family
Liked: Cleanliness
Showing some age. Towels are frayed. Breakfast was good.
Stayed 1 night in Jun 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

David

Stayed 1 night in Jun 2023

2/10 Terrible

Roy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The lobby was dirty and smelly , the bathroom was clean , the bed comfortable, the seat on the toilet was very loose , the deadbolt on the door was very difficult to engage,the carpet was old and didn’t look very clean. The whole facility smelled bad. I only booked it because I have been very pleased with Holiday Inn Express in the past but this will make me re-think that philosophy.
Stayed 1 night in May 2023