Lobby

Reviews of Days Inn by Wyndham Dumfries Quantico

2 out of 5
Days Inn by Wyndham Dumfries Quantico
16925 Old Stage Rd, Dumfries, VA

Reviews

6.4
Rating 10 - Excellent. 82 out of 485 reviews" "
Rating 8 - Good. 150 out of 485 reviews" "
Rating 6 - Okay. 103 out of 485 reviews" "
Rating 4 - Poor. 69 out of 485 reviews" "
Rating 2 - Terrible. 81 out of 485 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Cliff

Disliked: Cleanliness, staff & service, property conditions & facilities
There were no clothes hangers in the room. There were holes in the walls and ceiling. I tried to have a shower but the faucet was not working (no water was coming out). In the morning, the breakfast room was locked until the attendant opened it and the coffee maker was out of order. We couldn't wait to get out of there
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Cliff, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your insights are valuable as we continuously strive to improve our services. Should you have any further concerns, please do not hesitate to reach out to our management team directly.

2/10 Terrible

Luis

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Luis, We're sorry to hear you didn't fully enjoy your stay. We encourage you to contact us directly to provide more details about your experience so we can address any concerns you may have. Your feedback is valuable in helping us improve our services.

8/10 Good

Guy

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Guy,We're thrilled to hear that you had a pleasant stay at our hotel! Should you have any further suggestions or comments, please don't hesitate to reach out to us directly. We appreciate your business and hope to welcome you back in the future for another great experience.

4/10 Poor

Shannon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was ok. Except for the roaches one crawled on me as i slept. Talk about a nightmare . Then they advertised a vending machine but oh no that does not excsicst,so good luck if you get thirsty .
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Shannon, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Shirley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches everywhere the fassit in the sink was broke the shower was broke it was disgusting never will you get my business again this is by far the worst hotel iv stayed in
Stayed 4 nights in Nov 2023
Response from Manager on Nov 24, 2023
Hello Shirley, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here unless you have money problems.
Hotel is in poor condition, if you are looking for comfort and cleanliness, do not stay here!
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Donna,Thank you for sharing your feedback with us. We regret to hear about your disappointment regarding the condition of the hotel. We take cleanliness and guest comfort very seriously, and we apologize if we fell short of your expectations. Our team is constantly working to improve our facilities and services and we appreciate your input.

2/10 Terrible

Kathy

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
We had to change rooms 2 times because of roaches there was mold around the toilet the sink was dirty and the room not vacuumed. No remote for the TV my husband had to go get one. There was mold on the ceiling in the hallway paint peeling off the ceiling. I have asthma so I could not handle the mold to at 1:00 in the morning I went and slept in the car.payed $ 202.00 to sleep in our car in the heat.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 15, 2023
Hello Kathy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Paul Andre

Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Paul Andre, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Alexander

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To say I was very disappointed would be an understatement. The hotel is run down and our room had wall paper that was coming off… it smelled bad. The carpet felt moist. The chair in the room had old stains. I could go on and on. It look like it could be a part of the show the First 48 hours. All it needed was a chalk outline on the floor and it could be a murder scene. Days Inn should shut this hotel down or sell it because it’s making its Brand Name look bad. I would never stay here again! This is my first bad review of any hotel I’ve ever stayed in.
Stayed 1 night in Jul 2023
Response from Manager on Jul 31, 2023
Hello Alexander, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Cary

The building itself was old and run down. There were 'unsavory people hanging out in the doorways and parking lots. Just not a very inviting place to be. If I hadn't reserved and paid for my room in advance, I would not have even thought about staying there. The room itself was not too bad.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Cary, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Robert W

Liked: Staff & service
Very noisy at night, rug was worn down in areas, there were ants around the step going outside. The jacuzzi tub was hard getting in and out to take a shower it’s to deep of a step to get down into safely for someone with back and leg issues.
Stayed 3 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello Robert W, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

8/10 Good

Arsenio

Stayed 2 nights in Jun 2023
Response from Manager on Jun 30, 2023
Hello Arsenio,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Hunter

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a huge burn mark on the outlet, the curtains were falling off, there were HOLES in the WALL, and what we think might’ve been evidence of drug usage on the floor in the hallway. At least the beds were somewhat decent. Overall, not a place that felt safe or clean. Would not recommend.
Stayed 1 night in Jun 2023
Response from Manager on Jun 17, 2023
Hello Hunter,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Cheryl

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Days Inn Quantico do not stay here
I paid for two rooms . One for my husband and I and one for my son and his family. Our room was dirty, had stains on bedding and holes in the bedspread. Our son's room had a handicapped rail that was loosely hanging on the wall. We reported on May 31 and was told it would be repaired the next day. We left on June 4 and it still had been repaired. Also, one of the mattresses did not fit on on the bed and bed rails were sticking out, causing me to stumble and left a bruise on my leg.. Also my son'sroom had a problem with the light fixture in the bathoom. The light kept going out even after the light bulbs were replaced. Hi room also was dirty and holes in bedspreads from what appeared to be cigarette burns, even though it was a non-smoking room. We did not feel safe, because there were groups of people loitering around the parking lot. Also one day after returning from lunch, we could not have access to the parking lot, due to four police vehicles blocking the parking lot. We had to park at a motel across the street and wait for the police to leave. Will not ever stay here again
Stayed 2 nights in Jun 2023
Response from Manager on Jun 7, 2023
Hello Cheryl, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Dayris

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
One word to describe it “Nightmare” the room I stayed had a super cigarette strong smell. I only stayed for 3 hours because I couldn’t take it anymore, a homeless person was sleeping in the stairs this hotel is not safe at all.
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Dayris, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was hands down the worst hotel I have ever had the displeasure of staying at. The entire building was downright filthy and had a horrible smell. The appliances were rotting away and half the lights didn't work. That's not even the worst of it - I found at least 5 bugs with my naked eye crawling around different areas. This place is a health hazard and needs shut down immediately. Absolutely rip off and Wyndham should be ashamed that this place is in operation.
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Lori, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Verified traveler

Traveled with group
Room wasn’t ready
Our room was not ready after we checked in. As in, we checked in, got our key, walked to the room, and it was still not serviced by the staff from the prior guest. Kind of a pain. Had to wait almost 20 minutes.
Stayed 1 night in May 2023
Response from Manager on May 22, 2023
Dear Guest,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff as well as our room. We hope to someday have another opportunity to host your stay.

8/10 Good

Jarrah

Stayed 2 nights in May 2023
Response from Manager on Jun 12, 2023
Hello Jarrah,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Umesh

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I left the hotel 4 hours after checkin due to the roach in the room. I will stop booking hotels from Expedia, this is my second experience on wasting money trusting Expedia. Bye bye now.
Stayed 1 night in May 2023
Response from Manager on May 17, 2023
Hello Umesh, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Xing

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
For $112, the room is dirty. Because it’s non refundable, we have to waste the money to book another hotel.
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hello Xing,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 Okay

Stewart

Liked: Staff & service
The price was good. The hotel was nice but aged. The rooms could use a refresh.
Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hello Stewart, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

8/10 Good

steven

Stayed 1 night in Apr 2023
Response from Manager on Apr 30, 2023
Hello steven,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Patricia

Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Hello Patricia,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

John

Liked: Staff & service
Disliked: Amenities
Nice staff , great location . Needs major update & renovation .
Stayed 1 night in Apr 2023
Response from Manager on Apr 15, 2023
Hello John,Thank you for your valuable opinion regarding our staff as well as our location. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience I've ever had.
Both rooms they put me in were dirty and the first one had roaches in the refrigerator which were all over my food that I put in there. The front desk didn't really seem to care. Also, the bathtub constantly dripped water and the second room only had one light bulb that worked. I had to go down to the front desk and ask for light bulbs to put in myself.
Stayed 2 nights in Mar 2023
Response from Manager on Apr 4, 2023
Hello James, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Angel

Traveled with partner
Hotel need more improvement
Stayed 1 night in Apr 2023
Response from Manager on Apr 4, 2023
Hi Angel,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

8/10 Good

Julio

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
The front desk was extremely polite and helpful.
Response from Manager on Mar 30, 2023
Hi Julio,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lowest price for the area.
Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Glenn,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our area and comments about our price. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

2/10 Terrible

MaryKathleen

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building entrance by my room did not require a key. Anyone could come in. A continental breakfast was advertised. It was bad coffee, a few pastries and fruit cups and that was it. Horrible value for the price.
Response from Manager on Jan 9, 2023
Hello MaryKathleen, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Jose, Dumfries

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I like because it was near the freeway. I did not like that the room i have to go outside the building through the stairs to get to the room, The room was very small and everything is outdating. No USB connector anywhere. Front desk person was not friendly. Did not tell me where to go for breakfast.
Stayed 1 night in Dec 2022
Response from Manager on Dec 22, 2022
Hello Jose, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Erick

Liked: Staff & service, amenities, property conditions & facilities
Was good night
Stayed 1 night in Dec 2022
Response from Manager on Dec 12, 2022
Hello Erick,Thank you for sharing this honest review and feedback about our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 Terrible

Arthur

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was raining out side and in side on the bel and else ware in the room. the stains on the ceiling verifies it was leaking for a long while. my room number was 333. the bathroom exhaust fan was not even working
Response from Manager on Dec 6, 2022
Hello Arthur,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

Michele

Traveled with family
Liked: Staff & service, property conditions & facilities
They was very courteous when we had a issue they automatically changed my room no questions asked
Stayed 1 night in Nov 2022

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell of marijuana was so bad I did not spend the night. I went to another hotel
Stayed 1 night in Oct 2022
Response from Manager on Oct 28, 2022
Hello James, We appreciate your feedback. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

steven

Stayed 1 night in Oct 2022
Response from Manager on Oct 8, 2022
Hello steven,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Evans

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor hotel. Everything is poor
Stayed 2 nights in Sep 2022
Response from Manager on Oct 8, 2022
Hello Evans,We can't thank you enough for sharing your feedback with regards to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Poor value
Overall, this site is run down. The microwave was missing the front panel, the wallpaper was peeling, the room phone did not work, the hallway had a distinctly unpleasant odor. The staff were very courteous and pleasant. We pais double what our room was worth.
Stayed 1 night in Sep 2022
Response from Manager on Oct 8, 2022
Dear Guest,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 Terrible

Mohammed

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t recommend this property It’s dirty all over. It’s bad smell all over . Sorry to say that but it’s true .
Stayed 2 nights in Aug 2022
Response from Manager on Oct 8, 2022
Hello Mohammed,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 Excellent

Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for a 2 star hotel
Despite it being a 2 star hotel, I was very much happy with the condition of the hotel and how clean it was. Some amenities were closed off still due to Covid but that’s fine. When we first arrived we were immediately informed that the water was shut off on the entire block but would be back on within an hour. I appreciate the front desk attendant for letting us know right away instead of us being surprised about it later on.
Stayed 2 nights in Jul 2022
Response from Manager on Oct 8, 2022
Hello Holland,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk and your insights regarding our amenities . We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Laurie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Wouldn't advise staying here
It would have been great except for the pimps and prostitutes and the drug dealers and druggies. We would have left but there was no where else to go. Also the air conditioner was very loud and there was blood on the furniture. All the hotels in this area should get together with the local PD and make it safe for travelers.
Stayed 2 nights in Jul 2022
Response from Manager on Oct 8, 2022
Hello Laurie,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 Terrible

John

Traveled with family
Not a good motel coffee maker didn't work no microwave bath tube drained slow Not worth the money
Stayed 3 nights in Jul 2022
Response from Manager on Oct 8, 2022
Hello John,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Poor

Mark

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When i approached the days inn, their were solicitors/bums harrassing the hotel staff and guests. This immediately made me think the property was unsafe. The staff was nice and courteous. The hallway smelled horrible as if someone had smoked in it. The room's smoke detector was ripped off the wall with the wires hanging out. Sure sign of why the place smelled.
Stayed 1 night in Jun 2022
Response from Manager on Oct 8, 2022
Hello Mark,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

4/10 Poor

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck ville!!
This place was dirty. The pipes in the hall were corroded. The door entrance was tattered. Weed smell all in the hall and the element was ugh…
Stayed 1 night in Jun 2022
Response from Manager on Oct 8, 2022
Hello Angela,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Nope. Never again.
This was a second chance stay, as there were several complaints the first time, I spoke with managers and was apologized to, and encouraged to return as they said they were making many improvements. Nope. The SAME issues (plus more) were wrong the 2nd time. I cant believe this place is associated with the Wyndam name brand. Issues on both stays: black mold on tub. Smelly hallway carpet. Room wear & tear. Website says breakfast included, its Not. Fridge was not plugged in, dont arrive expecting to put food in a cold fridge. Desk and chair FULL of stains, wear/tear. A hallway door is propped open by a twisted and tied plastic bag. The "gym" room (as promised) is not ever open. No coffee/tea in lobby as promised. Lobby is not accessible from inside the place. I dont mean handicap accessible, you have to go OUTDOORS (into the weather/elements) to get into the lobby. Additional NEW issues: Room was only marginally clean, a pair of rolled up socks clearly visible under the bed. Glass desk top smudged, fingerprints. Only about 8 squares on the current roll of tp. (tp is difficult to access under counter) Room 239 tub water leaks/runs constantly. When i told them, they said, "we know." Bathroom door was filthy. ***Attn management*** I have pictures of all issues. Contact me, and i will email it all. Very disappointing for the 2nd time.
Tub mold.
Toilet dirty.
Really?!??
Desktop stains
Stayed 1 night in Jun 2022
Response from Manager on Oct 8, 2022
Dear Guest,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsÔøΩ expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Good

Marie

Stayed 1 night in Jun 2022
Response from Manager on Oct 8, 2022
Hello Marie,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

erhonda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was terrible!!! after a long drive we needed to sleep so we stop there thinking we will continue our trip rested in the A.M. The outside appearance was good but the back area where we stayed, OMG!!. The inside is dirty and people live there. Expedia needs to remove them it's not a good look. We couldn't sleep worrying about our car and our stuff in it. The people walks the halls thru the night so we decided to leave. At the price we paid it should had been better. Terrible place to stay, DON'T!!!!
Stayed 1 night in May 2022
Response from Manager on Oct 8, 2022
Hello erhonda,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Quick stay
Spent a quick night after a long drive. It was a bed to sleep in.
Stayed 1 night in May 2022
Response from Manager on Oct 8, 2022
Hello Jennifer,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our bed. Please do consider us again on your next visit to the area.

4/10 Poor

Mark

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rundown and not very clean
Stayed 1 night in May 2022
Response from Manager on Oct 8, 2022
Hello Mark,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Patricia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not satisfied.
The carpet felt damp. The smoke detector in the room was filthy and old. The outside door to get in the hotel was broken and so anyone could come in.
Stayed 3 nights in May 2022
Response from Manager on Oct 8, 2022
Hello Patricia, Thank you for your review. We are sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit

10/10 Excellent

Diane

Stayed 1 night in Apr 2022
Response from Manager on Oct 8, 2022
Hello Diane,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.