Ratings based on 266 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Aberdeen
Good hotel staff variedPosted Apr 12, 2015
One receptionist was terrible when we told her about problems in the room. But the Duty Manager to whom I complained to was excellent. It shows that one bad employee can seriously destroy a reputation On the whole and thanks to the manager we had a good experience
for Familiesby A verified travelerfrom Sevilla
Posted Apr 9, 2015
Pros: El personal y el desayuno
Cons: la accesibilidad de algunas partes del hotel
Ha sido una experiencia positiva, el hotel esta en un entorno fantástico, tranquilo y accesible.
by A verified travelerfrom Scotland
Posted Apr 7, 2015
Pros: One member of staff who was very helpful and who we praised to the duty manager
Cons: STAFF TRAINING IN ALL AREAS URGENTLY REQUIRED
So many things were wrong that it was necessary to arrange a meeting with the duty manager!! .1 After making a joint booking for 2 rooms we were given rooms in 2 different areas of the hotel. When we said this was unacceptable we were eventually given 2 rooms on the same corridor, only to discover one room was a double as requested but the other was a king rather than the twin we required. We were told this would be corrected and 1 member of staff arrived but when he pulled off the sheet the mattress protectors were badly stained on both sides and I refused to accept them. This member of staff then announced that he had to go as it was the end of his shift!! Another member of staff was eventually found but she said she could not find 2 clean mattress protectors. This member of staff also disappeared and one of my party made up the bed herself. This linen problem was eventually sorted out by a very helpful staff member. 2. The rooms were very dusty and carpet not vacuumed. Surfaces sticky and in corners and behind units were deep in dust and articles of clothing from previous guests. 3. Outside in the corridor were many glasses and bottles on the floor which had not been collected - this was in the late afternoon- and which we felt was a safety hazard especially for children. 4. The quality of the food at breakfast was very good but the waitressing was appalling with poorly set tables and plates being removed while we were still eating. No waitress staff actually spoke.
for Everyoneby A verified travelerfrom Warrington
1 night stay, wish it was longer!Posted Apr 7, 2015
Cons: Small lift for so many rooms
Got a cracking deal including 3 course dinner and breakfast. Food was great. Room was great. Weather was shocking so we were disappointed that the pool was a short walk across the grounds. That said - pool was great. Not too many people. Basically if you take off the cost of the food we stayed for free! Yeah :)
by A verified travelerfrom H
Dirty, shabby roomsPosted Apr 3, 2015
Grand entrance and foyer but filthy, dusty room with half used complimentary toiletries and ripped bed linen
for Everyoneby A verified travelerfrom UK
Really nice hotel but you do need a car!Posted Mar 22, 2015
Pros: Rooms were nice and staff were friendly.
Cons: A better TV - it was pretty old and there was no ipod docking station.
Location: Dunblane is nice and about 10 mins walk into the centre. Great cathedral and a few quaint shop. Nice pubs too.
Great hotel - but it is a bit out of the way - and at the top of a fairly steep hill so it's hard going if you don't have a car and have to walk into the village to get supplies :) Nice room and comfy bed but the TV is a bit dated and doesn't have that many channels. You get a free cookie when you check in which is a really nice touch. The breakfast is buffet style and there is TONS of it and a good deal. The pool is small but ok. Overall a nice hotel.
for Everyoneby A verified travelerfrom aberdeen
Convenient location to see aroundPosted Mar 15, 2015
Pros: Convenient location to go around.
Cons: Check in speed, bed quality(new bed?)
Hotel in nice setting but staff a bit slow. Didn't get checked in until half four. Very limited dining options as the main restaurant is only open to corporate lunches and dinner at night. The cocktail bar was very busy when we arrived, eventually sat down for food, food came with wrong orders but we were so hungry that we just ate whatever! The bed is very squeaky though. Convenient location to go to safari park, Stirling, Glasgow and Edinburgh...
for Everyoneby A verified travelerfrom Aberdeen
Nice hotel but needs refurbishedPosted Feb 24, 2015
Pros: Helpful staff. The surroundings and the grounds.
Cons: Cleanliness of the corridors, and checking in time could be much earlier.
Location: Location very good, Glasgow or Edinburgh nearby also not far from train station.
Lovely hotel but needs a bit of work done,meals were very nice and staff very friendly.
by A verified travelerfrom glasgow
Nice settingPosted Feb 17, 2015
Not great service as when arrived we were told no vacancy for dinner till 9pm any other hotel I have stayed in pencil guests in for a dinner booking
for Everyoneby A verified travelerfrom Scotland
Nice friendly family hotel.Posted Feb 4, 2015
Pros: Excellent location, spacious and friendly set in lovely grounds.
Cons: On arriving found car parking a bit difficult.
Location: Good location for sightseeing. Visiting historic places and places of interest.
Friendly welcome,excellent food,good choice and varied menu. Buffet breakfast sets you up for the day. Highly recommended.