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Great views , small pool and hot tub. Room was spacious with full kitchen facilities, sadly no balcony. Town is small and closes early and is pretty much closed on Mondays.
David
Stayed 1 night in Mar 2024
Response from Cori on Mar 19, 2024
We appreciate you sharing your experience David! Each suite on the 2nd - 5th floors have juliet balconies in most bedrooms and all living rooms. Should you decide to visit again, possibly consider booking a patio suite which has a small patio area and walks right out onto the oceanfront. We hope to see you again soon!
Great experience started with Wendy at check in awsome asset the the hotel
brad
Stayed 1 night in Mar 2024
Response from Cori on Mar 19, 2024
Thank you for taking the time to share Brad! Wendy is lovely and we are very lucky to have her with us. We hope to welcome you back soon!
8/10 Good
Marcus, Victoria
Mar 17, 2024
Liked: Cleanliness, staff & service, amenities
Excellent views of the marina and ocean. Place is a bit dated but still very nice.
Marcus
Stayed 1 night in Mar 2024
Response from Cori on Mar 19, 2024
Thank you for sharing Marcus! We are working on updating the property (we have renovated 3 floors of guest suites, as well as the restaurant.) We hope to welcome you back soon!
2/10 Terrible
Matthew
Mar 3, 2024
Matthew
Stayed 1 night in Mar 2024
Response from Cori on Mar 4, 2024
Hi Matthew! May we ask how we could have improved your experience?
Although the exterior is a bit dated, the room was updated and really nice. The shower had amazing water pressure, and the bed was super comfortable!!! The lady at the front desk was really nice and helpful in what was surrounding the area. Didn’t stay long as I was on a quick road trip so wasn’t able to check out the rest of the amenities.
Andrea
Stayed 1 night in Feb 2024
Response from Cori on Mar 4, 2024
Thank you for taking the time to share your experience Andrea! We hope to see you again soon!
10/10 Excellent
James
Feb 23, 2024
James
Stayed 1 night in Feb 2024
Response from Cori on Mar 21, 2024
Thank you for sharing James! We hope to see you again soon!
Nice older hotel. Rooms need an upgrade but restaurant is great as are the views at the location.
Whole town is still a bit weird with the Covid stuff. Check in still has a separate pens container thing set up (new and used pens)... like we're all not vaccinated and the pandemic is still on and we can catch Covid from a pen and die. Lots of signs in the town about 6 ppl only in the shops, social distancing, and contactless payment avail at the restaurants. Weird like it's 2020 still. They should make a movie here for Netflix here... some places still living the pre-vaccinated world life ha.
John
Stayed 1 night in Feb 2024
Response from Cori on Feb 23, 2024
Thank you for taking the time to share John! Should you visit us again, we have renovated 3 floors of guest suites (deluxe king suites, executive suites and patio suites.) We continue to work on the updating the property each winter. As we are a small rural community, some businesses are taking proactive measures to prevent the spread of communicable diseases. Implementing strategies for disease prevention is crucial for the well-being of the community members and our visitors. We hope you to welcome you back soon!
2/10 Terrible
Sandy
Traveled with partner
Feb 22, 2024
Disliked: Cleanliness, staff & service
Our room was infested with large ants, some with wings.
Could not sleep, as they were on the foor and walls. We refused to pay but they only took ,$50 off and said they had to deal with you for us to get a full refund. We are waiting!
Sandy
Stayed 2 nights in Feb 2024
Response from Cori on Feb 23, 2024
Hi Sandy! Ants, including flying ants, are highly adaptable creatures, and their behavior can be influenced by various environmental factors, including temperature and humidity. We are all aware that the winter of 2023-2024 has been a very odd one. In terms of maintenance, the timing of ant-related activities like swarm control or nest management might need adjustment due to these changing patterns and we effectively rectified the issue immediately. We appreciate you sharing this information with us so that we were able to take care of it. Also, we did inspect the room 45 minutes prior to your arrival at which point there were no ants present. As these types of ants are nocturnal, we believe they came out over night, which is very unfortunate and not ideal for anyone. As you have already discussed this with our management team, we did refund 50% of the total fee back to you and cancelled your second night without penalty. We sincerely hope that you will give us another chance in the future.
Thank you for sharing Len! We hope to welcome you back soon!
10/10 Excellent
Jason
Traveled with partner, Traveled with family
Feb 5, 2024
Liked: Amenities
Wendy at the front desk was lovely. Room was clean and bigger than expected. Beautiful room.
Jason
Stayed 1 night in Feb 2024
Response from Cori on Feb 20, 2024
Thank you Jason! It appears that there has been an technical issue as this just came through to us today. We appreciate you taking the time to share and we hope to welcome you back soon!
The staff were absolutely amazing. Being able to have my dogs with me was a key for picking this location. We went to a dance for new years and it was beautiful to wake up looking at the marina and some fog. Oven was not working well for cooking a snack we brought, but morning breakfast we had for room serving was so delightful. Was very satisfied and worth the short drive off the highway.
Jonahs
Stayed 1 night in Dec 2023
Response from janis on Jan 13, 2024
Jonahs, we are sorry that the oven was not working, you should of told us we would of loved to fix the problem asap. thank you for staying with us and we look forward to your return again.
Thank you Reilly, look forward to seeing you again
10/10 Excellent
Tracy
Traveled with partner
Jan 4, 2024
Liked: Cleanliness, staff & service, amenities
The views from the room are awesome & loved falling asleep to the sounds of the water and waking to the sounds of the birds. Enjoyed watching the King Blue Heron every morning on the shore!
Tracy
Stayed 6 nights in Dec 2023
Response from janis on Jan 13, 2024
Hi Tracey I am glad that the Heron was here to visit, in the last spring to early fall there are so beautiful swans that hang out at the hotel and we have been blessed to watch their babies grow up. Please come and visit again.
I loved this room! I couldn’t believe my luck when J opened the door and saw this amazing room and the view from each room of the suite. It was clean and well equipped. I wish I would have stayed longer. The guest service agents at the front desk were so personable and friendly too. I will be back!
Claire
Stayed 1 night in Dec 2023
Response from Cori on Jan 31, 2024
Thank you for sharing Claire! We are thrilled you enjoyed your stay in one of our recently renovated Deluxe king suites. We look forward to welcoming you back soon!
wow thank you so much for the great score please come again soon.
10/10 Excellent
Shantel
Dec 9, 2023
Shantel
Stayed 1 night in Dec 2023
Response from janis on Dec 31, 2023
Thank you for the great score. Having you stay was great. we look forward to you coming again.
8/10 Good
Ganz
Traveled with partner
Dec 5, 2023
Liked: Staff & service
Suite space was large and view facing Ocean, was Great. Did not see the Sea Lions, which was grossly harped.
Ganz
Stayed 1 night in Nov 2023
Response from Cori on Dec 5, 2023
Thank you for sharing Ganz! The sea lions visit annually and their time with us depends on the salmon run up the rivers, as well as weather. You are correct that they have just recently departed, although we heard a couple yesterday. We hope to welcome you back soon!
8/10 Good
Maire
Traveled with partner
Nov 26, 2023
Liked: Cleanliness
It has beautiful views. Front desk staff were okay. Pool deck needs a good scrub.
Maire
Stayed 1 night in Nov 2023
Response from Cori on Nov 29, 2023
Thank you for taking the time to share! We appreciate your feedback and will address your concerns as soon as possible. We hope to see you again!
Thank you for sharing your experience Dave! We hope to see you again soon!
8/10 Good
Robert
Nov 14, 2023
Liked: Property conditions & facilities
Dining room was not open on this date. Disappointing.
Robert
Stayed 1 night in Nov 2023
Response from Cori on Nov 15, 2023
We appreciate you taking the time to share Robert! When you booked with us, a welcome letter was sent to you advising that our restaurant is closed on Mondays. We do our best to communicate things such as this with our guests in an effort to provide the best experience possible. We hope you will visit again in the future so that you can experience the delicious offerings from the Cook and Butcher.
The hotel itself was very noisy. Many guests roaming the halls, and no one doing anything about it
andy
Stayed 1 night in Nov 2023
Response from Cori on Nov 14, 2023
We appreciate you taking the time to share Andy. We apologize for the noise disturbances during your stay, we did make every attempt to have these young guests return to their rooms. We are working on strategies to avoid this in the future and please be aware that there were repercussions for their behaviour and lack of respect for the property, staff and our other hotel guests.
Thank you for sharing William! The sea lions are an amazing thing to experience, but they can get loud at times. We do offer complimentary ear plugs if needed. For your reference, they only visit for a month or two each year, typically October - mid November.
Hotel suite was more than most could ask for. Very clean with friendly and helpful staff. We would stay here again without question. Food at the on site restaurant was of the highest quality.
Shawn
Stayed 1 night in Nov 2023
Response from Cori on Nov 8, 2023
Thank you for your kind review Shawn! We look forward to welcoming you back soon!
8/10 Good
Shelagh
Oct 26, 2023
Beautiful view from our Ocean facing suite.
Wonderful to watch and hear the California Sea Lions on docks below us ; but very noises all night long- definitely need good ear plugs !
The Restaurant attached to Hotel( but not affiliated) had very good food.
Close to the Raptures Bird Sanctuary just north Duncan which is very interesting.
Shelagh
Stayed 2 nights in Oct 2023
Response from Cori on Oct 26, 2023
Thank you for sharing Shelagh! The singing sea lions can be a little loud, which is why we have complimentary ear plugs at our front desk. Please be aware that they only visit for a short period each year (when the salmon are spawning.) We work closely with the Cook and Butcher Oceanfront and appreciate their delicious creations! We hope to w
The hotel is quite dated and were not offered and did not get maid service. No fresh towels or even replenish the K cups for coffee in the room.
Terry
Stayed 2 nights in Oct 2023
Response from Cori on Oct 31, 2023
Thanks for taking the time to share Terry! We have been renovating the property in stages and we have 3 floors of guest suites updated and the restaurant was also just renovated. For future reference, our executive suites (5th floor), patio suites (1st floor) and deluxe king suites (4th floor) have all new furniture, appliances, fixtures etc. We fell behind on renovations by a couple years due to the pandemic. You received a confirmation email when you made your reservation which indicated that stay over services (or maid service) are available upon request through our front desk. Fresh linens (sheets, towels etc), additional coffee, creamer etc are also available upon request and most of the time we will deliver these items directly to your room. May I ask if you contacted our front desk regarding your questions?
Showers in room are a bit stained and look old. The hot tub was broken but was not mentioned in the booking as I have back issues and a indoor pool and hot tub was preferred for my stay.
Jeffrey
Stayed 1 night in Oct 2023
Response from Cori on Oct 17, 2023
Thank you for sharing Jeffrey! We did fall behind on our renovations due to the pandemic, but we also have managed to renovate 3 floors of suites since then. Should you decide to return again, maybe consider booking a deluxe king suite, patio suite or executive suite which all have brand new bathrooms. The executive suites have walk in showers, so if a bath tub is needed, we recommend a deluxe king or patio suite. The hot tub broke down on the day of your arrival, it was not pre planned maintenance that caused it's closure. It is unfortunate when unexpected maintenance issues arise. Hopefully everything will be perfect should you decide to visit us again.
The suites are spacious and have a great view of the harbour. The location is walkable and with good access to the main strip
James
Stayed 2 nights in Oct 2023
Response from Cori on Oct 5, 2023
Thank you for taking the time to share James! We hope to see you again soon!
8/10 Good
David
Sep 30, 2023
Liked: Cleanliness, staff & service
Our stay was good with friendly staff and the suite layout was excellent; but the bathroom and kitchen could use renovations.
David
Stayed 1 night in Sep 2023
Response from Cori on Oct 3, 2023
Thank you for taking the time to share David! We have renovated 3 floors of guest suites, our Executive suites, Deluxe King suites and Patio suites. Our renovation plans fell behind due to the pandemic, but we do intend to complete the updates over the next few years. We hope to see you again one day!
Enjoyed our stay. Great ocean view. Great renovations. Excellent on site Restaurant
Suzan
Stayed 2 nights in Sep 2023
Response from Cori on Sep 27, 2023
Thank you for taking the time to share your experience Suzan! We hope to welcome you back soon!
6/10 Okay
dave
Sep 24, 2023
Liked: Cleanliness
dave
Stayed 2 nights in Sep 2023
Response from Cori on Sep 26, 2023
Thank you for taking the time to share Dave! If you have any suggestions on how we can provide a better guest experience, please let us know. We hope to welcome you back soon!