Ratings based on 42 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by A verified travelerfrom staffordshire

Not for the shrinking violet

Posted Feb 13, 2015
Pros: Quirky
Cons: Clearer directions on the web site
Location: On the doorstep for Botanical Gardens. Near to town but stiff walk uphill back.
We stayed for two nights and can say it was a very pleasant, t2o evening meals were home made and reasonably priced. The hotel is very much a reflection of your hosts Joyce & Dave. Each room is full of quirky bits and bobs. One evening Joyce invited anyone to join her and unforgettable friends for a walk around the Botanical gardens. They kept us amused all evening. If you want a posh upmarket minimal hotel don't go to Arden House, but if you want a memorable lovely kiwi home from home this is the place
1 out of 5
by A verified travelerfrom Dunedin, New Zealand

Evil Owner and Awful Room

Posted Dec 29, 2014
Pros: Nothing
I had booked into Arden house for 5 nights because my apartment was getting work done on it. I came in quite late the first night and found my room to basically be a damp closet with a bed in it. It smelled terrible and someone with asthma would have died in it. The next day a friend let me know that I could stay with him instead if I wanted. I told this to the owner around 1pm who told me the cancellation policy was 48 hours notice so I would have to pay for 3 nights when in the end I stayed for about 15 hours. I thought I was going to stay that night as well so I paid up figuring a one night's penalty was reasonable. But, then my friend told me I should come over right away and when I asked the owner about getting a night's rent back she told me I was lucky she didn't charge me for 4 nights since it was after check-out time on the first night by the time I talked to her. I've traveled all over the world and never heard of anyone having more than a 24 hour cancellation on a non-prepaid room. Don't give people like this your money, there are plenty of better places to stay in Dunedin
4 out of 5
by Martin Kullfrom Switzerland

Posted Dec 12, 2014
Pros: Fine breakfast
Cons: A bid difficult to find the house as well as the entry
Location: Tranquil, Good views, near to Botanic Garden
Facilities: Basic, friendly and helpfull ; Value: Economical; Service: Good, Respectful, Friendly; Cleanliness: Pleasant; We felt well with the family. Also french spoken!
Comment from Hotel Management
Dec 12, 2014
Hi Martin, Really enjoyed meeting you. Glad you enjoyed your stay! Yes Sophie our French woofer has been such an asset!
4 out of 5
for Business Travelers
by Ryan

This traveler left a rating score only Posted Nov 3, 2014 on Hotels.com
5 out of 5
by Vanessa Smith-Glintenkampfrom New Zealand

Posted Oct 5, 2014
Pros: Warm, welcoming and close to Knox College
Cons: Bed a bit soft but I like a hard bed
Location: Perfect, New Zealand
Thank you for your hospitality. I will definitely stay with you again!
Comment from Hotel Management
Oct 5, 2014
Thanks! Really pleased you enjoyed your stay!
5 out of 5
by Andrew Hercusfrom New Zealand

Posted Oct 1, 2014
Location: Close to everything
Facilities: Typical; Value: Bargain; Service: Outstanding; Cleanliness: Pleasant;
Comment from Hotel Management
Oct 1, 2014
Really pleased you enjoyed your stay! We love welcoming guests into our home.
4 out of 5
by Lyn Ferrisfrom New Zealand

Posted May 15, 2014
Pros: Convienent
Location: Tranquil
Facilities: Nice ; Value: Affordable; Service: Courteous;
Comment from Hotel Management
May 15, 2014
Really pleased you enjoyed your stay!
3 out of 5
for Personal Event
by A verified traveler

comfy bed

Posted May 8, 2014 on Hotels.com
I only needed somewhere to sleep otherwise I spent no time there. It was fine for that purpose.
4 out of 5
for Couples
by A verified traveler

Quiet and convenient

Posted May 6, 2014
Pros: Being able to come and go as I pleased with all facilities available at all times. Nice fellow guests to share with
Cons: There had obviously been some painting done in my room - I found the paint smell quite strong. Would also prefer a more supportive mattress
Location: Baldwin Street! Signal Hill
i stayed for 3 nights while attending university graduation ceremonies.
5 out of 5
by Alison Matichfrom New Zealand - Auckland

Posted May 4, 2014
Pros: Joyce
Cons: The staircase
Facilities: Nice ; Value: Affordable; Service: Go the extra mile;
Comment from Hotel Management
May 4, 2014
Really enjoyed meeting you Alison. Hope you make it back to Dunedin.