Ratings based on 775 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified travelerfrom auckland
Would not recommend at allPosted Apr 23, 2015
Cons: Customer service training, smiling, welcoming, positive attitude
We spend an average of 30 nights a year in hotels, mix of business and pleasure. This can range from 3-5 star depending what we are doing. In the last 20 years of travelling we have never encountered such appalling customer service, and it was consistent across the 3 staff involved from front desk person to duty manager. Rude and no interest in working with customer. Whilst Dunedin accommodation is often busy we would camp or drive rather than be spoken to the way we were.
for Everyoneby A verified traveler
Posted Apr 20, 2015
excellent hotel nice staff we forgot shaving kit , was posted back.
for Everyoneby A verified travelerfrom Timaru
Very handy for the centre of DunedinPosted Apr 6, 2015
Lovely grounds very nice hotel.I would definitely stay here again .Best part was it was great value for money.Although I did end up paying for the internet which on the booking form I had left at home it said it was free.
for Everyoneby A verified travelerfrom Ottawa, Canada
A pleasing hotel but a bit far from downtownPosted Apr 2, 2015
Pros: The room was okay and had a patio door opening to the lawns and parking. Staff were helpful. The breakfast was good.
Cons: I do not think so. It is a motor lodge with a restaurant and a good breakfast.
Location: It is a bit of a walk, but you can walk to see most of the sites in Dunedin.
The hotel was a bit difficult to locate due to its location on a one way street. There was plenty of parking despite an ongoing conference on the day of our arrival. The staff were very accommodating to our early arrival and directed us verbally to our room which was not hard to find on our own. The room was a standard hotel room that had a glass door that opened onto the hotel property and parking. The bathroom was okay. There is a restaurant on site with the morning breakfast (not included) was fine. We walked downtown to visit and to have our lunches and dinners. The hotel also hosts events and for the first night, the conference room next to our room hosted a Robbie Burns event for a bus tour that included bagpipes and the passing out of Scotch to those who attended the event. The second day, there was a large wedding that reserved a large part of the restaurant for breakfast, but few turned up. These events did not impact very much on the enjoyment of our room. Overall, it is a standard motor lodge. Expect a clean room, a comfortable bed and helpful service. There are no kitchen facilities in the room except for the usual hotel ones.
for Everyoneby A verified travelerfrom Auckland
Comfortable and friendly.Posted Mar 30, 2015
Pros: Two beds and great service from the cleaners.
Cons: Better Tea bags
Location: Quite a long walk to town but close to University and the Rose Gardens.
Nice rooms with a relaxed atmosphere and short walk to the Rose Gardens.
for Everyoneby A verified travelerfrom Sheffield U.K.
Lovely hotel, not far from the town centre by car.Posted Mar 26, 2015
Location: Dunedin town centre is close but we saw little of it due to our schedule.
Arrived early evening after a long car journey, staff very welcoming and helpful. We departed quickly for the Royal Albatross Centre to see the albatross and the blue penguins. Again only here for one night so not much time to assess the area. We visited the Railway Station in the morning we left, a fine old building, but unfortunately we weren't able to take one of the excellent railway trips due to our hectic schedule.
by Ronnie Cederholm
Posted Feb 22, 2015
Pros: Good beds and nice room
Cons: Internet 1 hour free and that clock started from you logged in, and that time disappeared even if you use 2 minutes. This is to fool their clients.
Facilities: Basic; Value: Over-priced; Service: Below average; Cleanliness: Pleasant; I will never use this hotel group again.
by Ann Whyte
Posted Feb 19, 2015
Pros: Location was great for us as it is close to the uni
Cons: The bathroom fan ran during the night and not on a switch so it could be turned on when we has a shower
by Gillian Searlefrom New Zealand
Posted Feb 17, 2015
Pros: Nice staff
Cons: Hearing the neighbours conversation throughout the night. Like actually hearing it.
Location: Central, New Zealand
Facilities: Bare minimum; Value: Excessive; Service: Courteous; Cleanliness: Spotless; I stayed at another hotel in Dunedin three nights earlier and paid the same money but it was so much better quality and value.
by susan Irvinefrom New Zealand - Christchurch
Posted Feb 11, 2015
Pros: Location and price