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Reviews of Sleep Inn & Suites Scranton Dunmore

2.5 out of 5
Sleep Inn & Suites Scranton Dunmore
102 Monahan Ave, Scranton, PA

Reviews

8.0

Very Good

Rating 10 - Excellent. 432 out of 1001 reviews" "
Rating 8 - Good. 306 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Thomas

Stayed 1 night in Apr 2024
Response from ch on Apr 18, 2024
Dear Thomas,Thank you for taking the time to complete our online survey your feedback is appreciated.On behalf of our entire team allow me to apologize for failing to exceed your expectations. It is our goal every guest leave satisfied with their stay I'm sorry that as not your experience. We hope to get a second chance to give you a better stay.CheyAnn Guest ServicesSleep Inn

2/10 Terrible

shelley

Traveled with family
Disliked: Staff & service, property conditions & facilities
This is by far the filthiest hotel i've ever stayed at! The bathroom was the worst definitely has not been cleaned at all hair in the tub counter on the side and on top dirty. i ran to buy my son shower shoes so he wouldn't touch the tub bedding was gross with black stains on it! Cleaning is the worst of it but the walls were paper thin and the group of men that came in at 12:30 and talking and laughing and playing music woke me up the walls are paper thin here i don't recommend this ever!
Stayed 1 night in Apr 2024
Response from ch on Apr 18, 2024
Dear Shelley, Thank you for taking the time to complete our online survey your feedback is appreciated.On behalf of our entire team, I apologize for failing to exceed your expectations during your recent stay. We do have quiet hours from 11pm-6am and do our best to enforce that, I apologize for the inconvenience. Our rooms are thoroughly cleaned between each stay, including changing the bedding. We take measures to ensure every room is clean and maintained, I'm sorry that was not your experience. I have shared your feedback with our housekeeping department to ensure these concerns get addressed. Again, I apologize for any inconveniences and hope to get a second chance to give you a better stay. CheyAnnSleep InnGuest Services

10/10 Excellent

Jhonny, Wilkes Barre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from vh on Apr 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not very soundproof but otherwise excellent!
Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Dear Joseph,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Beck, Chattanooga

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prices and very welcoming staff. Most of all pet friendly!!!
Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Dear Beck,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Dear Mike,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Holly

Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

Bobby

Disliked: Staff & service
Plus I haven'f been able to watch tv once and no refill of coffee, tea and condiments Robert Bell, PGA PGA must be all capitalized. It's the PROFESSIONAL GOLFERS ASSOCIATION OF AMERICA, where I'm one of 29,000 members in the United States 🇺🇸
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, great price.
Stayed 1 night in Feb 2024

10/10 Excellent

Tony

Stayed 1 night in Jan 2024
Response from ch on Mar 27, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

DANIEL

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
No tv, called front desk couldn't fix it. My internet kept dropping and I was on a business trip so I couldn't get my work done.
Stayed 1 night in Jan 2024
Response from ch on Feb 7, 2024
Dear Daniel,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the amenities on your recent visit. I have shared your feedback with our maintenance to ensure this issue gets addressed. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

NICOLE, GERMANTOWN

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everyone was friendly!
Stayed 2 nights in Jan 2024
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Ralph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ch on Jan 18, 2024
Dear Ralph,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Wayne

Stayed 1 night in Jan 2024
Response from ch on Feb 7, 2024
Dear Wayne,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Domenic, Nobleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean at a good value
Stayed 1 night in Dec 2023
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super breakfast
And older model but very enjoyable. Nice touch to have a very good breakfast. The host for the breakfast was super. He went out of his way to ensure we had everything we needed.
Stayed 1 night in Jan 2024
Response from ch on Jan 5, 2024
Dear Kenneth,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

BCharles

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was filthy, the sheets were dirty, the fridge contained food from the previous guest.
Stayed 3 nights in Dec 2023

4/10 Poor

Jeannine

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bad experience
This was my second time staying here as the first time there were no issues other than the rooms being outdated and a little smelly and I just needed the room for one night. Check in was a breeze and staff was friendly. After getting in bed and being in it for about 30 minutes, I smelled something odd. I immediately got up, smelled the bedding and it smelled strong of urine. I was offered new bedding but explained it is likely the mattress pad. I was allowed to move to another room but it was inconvenient as it was late and I previously took sleeping medication. Although we’re allowed to move, I will not be returning for another stay because of how gross it was. On a good note the breakfast is great and the breakfast attendant is very kind.
Stayed 1 night in Dec 2023
Response from ch on Feb 7, 2024
Dear Jeannine,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition on your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Kristina

Pool could be warmer
Stayed 2 nights in Dec 2023
Response from ch on Jan 5, 2024
Dear Kristina,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

Kadix

signing up for it there was no problem being 19 years old booking the hotel but i wasn’t aloud to check in to the hotel because i had to be 21, please give full refund.
Stayed 1 night in Dec 2023

10/10 Excellent

marla-joi

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay enroute, great staff.
Stayed 1 night in Dec 2023
Response from ch on Jan 5, 2024
Dear Marla jo, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Camille

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

6/10 Okay

Gisele

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from ch on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a 1 Night stay
Stayed 1 night in Dec 2023
Response from ch on Feb 7, 2024
Dear Roberto,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Jeanne

Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in peacefully area.
Stayed 1 night in Dec 2023

10/10 Excellent

June

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in an industrial complex. My visit was on the weekend so it was quiet, but it may be busier during the week. The staff was very pleasant at attentive to the breakfast bar for prompt restocking.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Great value
Very comfortable, up to date rooms. Breakfast was decent. I thought this was a great value. The only thing I didn't like was the gross, non-slip mat in the bathtub.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacquelyn

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pet-friendly room on the 1st floor, near the outside door. Room was clean. I really like the tile-walk-in shower!!
Stayed 1 night in Dec 2023

10/10 Excellent

Mani

Stayed 1 night in Dec 2023
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

4/10 Poor

Tonia

Stayed 1 night in Dec 2023

2/10 Terrible

Emily

Disliked: Cleanliness, property conditions & facilities, room comfort
Checked out immediately
The hotel looked nice in pics online and was reasonably priced with a decent pet fee. However the room was filthy, it looked like there was blood on the blow dryer and the mattress and bedspread were stained. The floor was sticky. I could not stay and the hotel refuses to refund me. Went to a Hilton.
Stayed 1 night in Dec 2023
Response from ch on Dec 17, 2023
Dear Emily,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness on your recent visit. I have shared your feedback with our housekeepers to ensure these issues get addressed immediately. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.hard to find
Stayed 1 night in Dec 2023

10/10 Excellent

Leah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and nice staff. Clean & quiet and right off the highway.
Stayed 1 night in Dec 2023

6/10 Okay

Moneta

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beds were comfortable. Location was convenient to the things we wanted to do. Front desk staff overall unresponsive. Asked for toilet paper for the room in the AM still not delivered to the room in the PM and we were out!! Then, when we came back at night, the front end staff was hiding in the back and didn’t come out until another employee texted her. Unresponsive personnel gave a negative impression of the facility.
Stayed 2 nights in Dec 2023
Response from ch on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the service provided. I have shared your feedback with our staff to better handle these types of situations differently in the future. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

DANIEL

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Disappointed
No internet, was on a business trip and needed to do work. Couldn’t get any help
Stayed 1 night in Dec 2023
Response from ch on Dec 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the amenities on your recent visit. I have shared your feedback with our maintenance department to ensure these issues get addressed immediately. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Catherine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It boasts a smoke free environment but our room had a hige cigarette smell. Pillows and linens. The rest was good but I think all hitels should scrap all carpets and to commercial laminate. At least it is clean. Carpets harbour millions of germs. Yuck!
Stayed 1 night in Dec 2023
Response from ch on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition on your recent visit. I have shared your feedback with our housekeeping department to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

4/10 Poor

Joseph

Business traveler
Disliked: Room comfort
No sleep!
This place was nice, the check in girl at the front desk was excellent, however the mattress in our room was horrible, it must have come out of the Dunmore landfill after being run over by 100 trucks, it needs to be changed!
Stayed 1 night in Nov 2023
Response from ch on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your comfort on your recent visit. I have shared your feedback with our staff to ensure this issue gets addressed. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

6/10 Okay

Erica

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from ch on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Jean-Pierre

Traveled with pets, Traveled with family
Cleanliness and breakfast
Stayed 1 night in Nov 2023

8/10 Good

michele

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom shower is old and disgusting, hallways need a good vacuuming .
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay for 1 or more nights very clean
Stayed 1 night in Nov 2023
Response from ch on Dec 4, 2023
Thank you for your valuable time and feedback. We are so happy to hear you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

Peter

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all pleasant and helpful, especially Joe! He was engaging and helpful!
Stayed 1 night in Nov 2023
Response from ch on Dec 4, 2023
Dear Peter,Thank you for taking the time to complete our online survey your feedback is appreciated. We are overjoyed to hear you had such a good experience and hope to see you again soon!

6/10 Okay

Gerald

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
It appears to be an old hotel that has been spruced up a bit -buy not to Hilton standards: there is "funny smell" that dominates the hotel - makes me feel like I am in a rest home or convelascent center. The shower though clean is very dated. food is nothing to get excited about. The staff was very responsive. The only real positive things was the bed gave a good night sleep.
Stayed 1 night in Nov 2023
Response from KEARA on Nov 26, 2023
Thank you for the review. We hope to see you again in the future.

10/10 Excellent

Debra, southampton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! Beds were comfy and the room was very clean I would stay again!
Stayed 1 night in Nov 2023
Response from KEARA on Nov 26, 2023
Thank you so much for the lovely review! I'm glad to hear you had a wonderful stay and look forward to hosting you again in the future!

10/10 Excellent

David

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The only reason i gave three was it wasnt easy to find! Once we found it the parking lot was very dark and kinda sketchy. The staff was amazing and friendly. Would recommend! They definitely need more lighting! Beds are very comfy! And are dog friendly!
Stayed 1 night in Nov 2023
Response from KEARA on Nov 26, 2023
Thank you for your feedback, I'm happy to hear you enjoyed your stay. Please visit us again on your next trip to the area!