“Great experience”

I booked this room for a visit to Durango with my sister from Idaho and my husband. The clerks in the evening and morning were cordial and helpful. We obtained directions to the train station and parking for our trip on the Narrow Guage to Silverton. They provided us with a map to the city as well. We had a great time without the stress of visiting a new place.

“Beautiful setting for the hotel”

The grounds and pool of the hotel were beautiful with the large grassy area in back and the mountain in the backyard. The pool was clean and a perfect temperature. My only complaint was that our non-smoking room smelled like cigarettes.

“Mediocre Motel”

Most hotels in Durango were expensive due to summer vacation season and location to the Durango-Silverton Narrow Gauge Railroad I guess. This motel is a little worn. It was clean, but the mattress sagged. The continential breakfast was minimal, but I expect that with a lower price although $149 a night is not cheap. We stayed there for the price and location, but I would pay more to get a nicer place next time especially if staying more than 1 night. Everything in Durango is high. It cost us $4.00 to wash a load of clothes at a laundrymat in the area because the motel dryer was broken. The dryers took a quarter for 7 minutes.

“Stay somewhere else!”

We've stayed at really great Best Western's before, but this motel should lose the use of the Best Western name. The room smelled. We had to kill bugs in the bathroom. The air conditioner continually cut off and on, and could not be adjusted to cool the room down. TV was fine, fridge was fine, microwave was fine. Barely enough room for one person to walk between foot of bed and TV cabinet. The one lady that checked us in was friendly and helpful, but the girl who checked us out acted inconvenienced by us. We realize that Durango is a tourist town and prices reflect that, but we have payed as much $50 less elsewhere for a very nice large, clean room wihth functional air-con, and excellent staff. Forget this place, stay somewhere else.

“non- smoking screw up”

We arrived late in the evening,we had contacted the hotel to let them know. We arrived exhausted and were given a smoking room. Being non smokers, we were not happy but to tired to fight about it. We asked for but were never given a new room and were uncomfortable with the room for the rest of the weekend. Attended a friend's wedding and felt like we reeked of smoke the whole time. It's a little hard to sleep in the stench too.

“A clunker!”

This is an OLD hotel/motel with no elevator and all outdoor access to rooms. The rooms are small and crowded. The breakfast was fair and in an old room that was crowded. Stay away.......you will NOT be pleased.