Ratings based on 679 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean room and breakfast was good

Posted Apr 21, 2015
Pros: Food
Cons: Make sure staff are trained.
We were staying for two nights at this Comfort Inn, after the first night stay we left our bags, some food, tea and water in the refrig and shampoo & other toilet item in the bathroom. All this items were thrown away during the morning cleaning. I have to have the food, tea and water for my medication take at night. When we return at 12:30 am, it was all gone, had to back to the store again. We have stayed at Comfort Inn thru out the US, has never happen before.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NM

Nice place & nice peeps

Posted Apr 8, 2015
My family and I enjoyed our stay. Our room was very clean, the breakfast was great, and all of the employees were very kind and helpful.
Comment from Hotel Management
Apr 10, 2015 by Walter, Hotel Management
I am so happy to hear that we hit it on a levels: comfortable room, great food and good people. I trust you will visit us again when you come back through.
3 out of 5
by A verified travelerfrom Denver

Overall the hotel was in good shape

Posted Apr 5, 2015
We were having a great experience until I had to plunge the toilet myself. The sheets in the foldout couch were dirty when I opened the couch for the evening. Everything else was ok, nothing terrible nothing fancy.
Comment from Hotel Management
Apr 10, 2015 by Walter, Hotel Management
Well, I guess there is the great experience until part...but I sure am sorry we let you down. Plumbing issues are one thing, but we did not give you the service or do the cleaning you deserved. My apologies again, and we will work extra hard to make sure you next visit is much better in every way.
3 out of 5
by A verified travelerfrom Colorado

okay but

Posted Apr 4, 2015
the elevator was slow and the inside dirty (doesn't anyone vacuum the floor?) everything else was okay but not a four star except in price
Comment from Hotel Management
Apr 6, 2015 by Walter, Hotel Management
I am so sorry that we did not live up to your expectations. We certainly will be looking into your concerns and make sure we are keeping our facility in top notch shape. If you can, please come back for another visit. I assure you we will do everything we can to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom denver co

Family friendly hotel

Posted Apr 3, 2015
Great stay here over spring break. Good breakfast selections, friendly staff. Everything was great about our stay.
Comment from Hotel Management
Apr 5, 2015 by Walter, Hotel Management
Spring Break was a lot of fun here in Durango. I am glad you got to enjoy it with us. Come back for a summer break too...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Good location, nice place

Posted Apr 2, 2015
Met the manager, she was terrific. Good facility clean and nice.
Comment from Hotel Management
Apr 5, 2015 by Walter, Hotel Management
We do have a terrific new manager here. She's building on the great value and friendly people we already have to give our guests a better experience each visit. Come back and see how we get better for our guests.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado Springs, CO

Nice room, good breakfast

Posted Apr 1, 2015
Nice room, breakfast was very good. Staff were courteous and friendly. Would stay again when I am in Durango.
Comment from Hotel Management
Apr 5, 2015 by Walter, Hotel Management
I am glad you found the nice room and good breakfast you were looking for. We try hard to give our guests what they need when traveling or vacationing. I hope you do get to come back and see us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to town and interstate.

Posted Mar 29, 2015
Beds very comfortable and breakfast was very good . Can't beat it for the price. Hot tub is the only downer . Way to small no much bigger then a bathtub.
Comment from Hotel Management
Apr 1, 2015 by Waler, Hotel Management
I am thrilled you enjoyed he value, he room and the breakfast. I wish I could explain about the hot tub, but we don't have a hot tub. :-) We have dry sauna and a pool. But please come back for the breakfast! T
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
Hotel was great. However, the heat was on full blast and it was warm outside. We had to sleep with the a/c on.
Comment from Hotel Management
Mar 24, 2015 by Walter, Hotel Management
I'm glad you thought we were great, but I sure wish it didn't seem like we were trying to roast you. Next time, let us know, and I am sure we can figure out how to make you more comfortable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom G

Great hotel

Posted Mar 14, 2015
Only thing missing is a hot tub.Room was comfortable
Comment from Hotel Management
Mar 24, 2015 by Walter, Hotel Management
I am glad you found your room comfortable. I'm sorry the pool and sauna didn't quite cut it for you, and I hope that you can come back again.