Ratings based on 726 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Would stay again

Posted Jan 17, 2015
Pros: Everything, including how the era was kept throughout the hotel--furniture, pictures, dress code of staff, wall paper, etc.
Cons: Time of breakfast--6 AM to 9 AM--change to 6 AM to 10 AM--on vacation!
Romantic getaway was purpose for visit. The 1880's ambiance definitely sets the mood. Room was clean. Hotel was quiet. Also, the hotel has two bars/restaurants. Therefore, we didn't have to leave the establishment--nice benefit. We did go offsite for breakfast. We didn't make it for the 6 to 9 AM breakfast. I do feel the breakfast times should be until 10 AM. Only suggestion.
2 out of 5
by A verified traveler

HOTEL ROOMS

Posted Jan 14, 2015
Pros: LOCATION
Cons: Cleanliness and cost
I was upset that this particular hotel charges for how many beds are in a room verses how many travelers there are. In every hotel I have booked in past I was always charged by the double occupancy not beds. I also felt the hotel was not very clean. The only good thing about the hotel is the location. It was nice to be able to walk to all downtown locations. I would not recommend this hotel.
1 out of 5
by A verified traveler

Posted Jan 7, 2015
Loud and overpriced Loud and overpriced Loud and overpriced Loud and overpriced
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los alamos, nm

We will be back A+

Posted Jan 5, 2015
What a beautiful, friendly, comfortable, historic, convenient place to stay. We loved staying here and will stay again on our next trip to Durango. The staff were all friendly, the hotel and furnishings were beautiful, the bed was soft an comfortable. Only suggestion that I would have is: it would be neat to offer a daily guided tour of the hotel to share with guests if they are interested about all the unique history of the hotel and Durango. Thanks for a wonderful stay
4 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Nice hotel, but could use friendlier staff

Posted Jan 4, 2015
This would of been an awesome experience if had only the staff been friendlier. My debit card was charged twice and for amounts that I still can't understand why. When I explained to them that I didn't understand or appreciate being charged twice, I was offered no apology and it didn't seem as if they even cared.
4 out of 5
Recommended
for Everyone
by A verified traveler

Rustic character

Posted Jan 3, 2015
Great location, historic facility. While the facility is quite old, it has many modern amenities: Wi-Fi, hdtvs and quality dining.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fountain, CO

Vacay

Posted Jan 2, 2015
Pros: Charm and historic value.
Location: Great shops and restaurants in walking distance.Hei
Centrally located. Easy to walk to shops. Staff was exceptionally friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom College Station, TX

You can feel the history

Posted Dec 24, 2014
When you walk through the doors... It's like stepping back in time 100 years. This is as close as you can get to time travel...
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant walk to restaurants and shops

Posted Dec 23, 2014
Great old West character. Accommodating staff. Breakfast at co-located Mahogany Grill was awesome. Huevos Rancheros was excellent and filled me up until dinner.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kansas

I would stay again.

Posted Dec 14, 2014
You could not ask for a better location. The staff was great and it was super clean. Bathroom was small and had a cold floor but overall a really cool place