Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Oct 8, 2014
Poor climate control and required key to LEAVE via elevator.
4 out of 5
Recommended
for Couples
by Lucyfrom Texas

Fantastic area to visit !

Posted Sep 23, 2014 on Hotels.com
Really enjoyed our stay here. It's nice to get away from the business of town. Too bad we didn't have a room with a view. Might be a good idea to check about that. Beautiful fall leaves.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Bedford, Va

Off Season Yields Good Price but Service Lacking

Posted Sep 21, 2014
Pros: Employees were polite and helpful. Rooms were comfortable and attractive. Pretty location near beautiful mountain views.
Cons: Provide good directions and address for locating the resort. Provide info on area services, shopping, food, and increase onsite services.
Location: Remote. 25 miles from Durango (civilization). Off season one must drive to Durango for shopping, food, entertainment.
By booking Purgatory off season we were able to get a good deal price wise. One should know that Purgatory village is about 25 miles north of Durango, with very little business nearby. Also, since off season, many of the facilities are not open, and one may need to drive distances to shop or eat. Additionally, the resort is very quiet, which can be good, unless you need help, then it might be tricky to locate motel personnel. A few times we had difficulty entering our building and room, because the electronic pass key did not work well. The resort, and the room are quite attractive, and we were comfortable, and enjoyed our stay.
3 out of 5
Recommended
for Couples
by Rick Fisherfrom Cheyenne, WY

Staff Uninterested in Guest Experience

Posted Sep 16, 2014 on Hotels.com
Firstly, the area is beautiful and the hotel surroundings are gorgeous. The hotel itself was okay. Amenities on site aren't open or have very limited hours during the offseason. The room had damaged walls, trim and peeling wallpaper in spots. The t.v. wouldn't connect to the cable box, which became the biggest problem. My wife has PTSD and MUST have the noise of the tv to sleep. This may seem like a little problem to most, but it's a need for her. The night maintenance staff attempted to fix it, doing no more than I was able to do prior to calling them. They left saying they would be back and we got a call from the front desk saying we had to deal with it. No other rooms available, no other tvs available. My wife didn't sleep, which ruined our plans for the next day. The staff did fix the tv the next day while we were gone. Upon checking out early due to the state of the room and the distance from I again mentioned this and the desk staff became defensive and didn't offer any attempt at rectifying the situation. Another note for persons considering staying here - we thought the distance from Durango wasn't a big deal, considering the savings. The road between the hotel and Durango is a curvy mountain road with signs warning about wildlife every mile or less. At night, the highway is pitch black. I live in the mountains with wildlife and this highway made me very nervous. All in all, I would NOT recommend this hotel.
3 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Sep 14, 2014 on Hotels.com
I got in late because of a weather delay to my flight, so I asked for a late checkout. The house keeping staff must not have gotten the message as they kept opening the door to my room and yelling. This started at 7 AM after I got to bed at 2 AM. I managed to get back to sleep after a couple of interruptions but finally I gave up and got up - grumpy as heck.
2 out of 5
Recommended
for Overnight Stay Before Destination
by Frequent traveller

Posted Sep 10, 2014 on Hotels.com
Apparently they are converting condos to hotel rooms. Room was very small, just room for king size bed and bureau with one side chair. Bathroom however is large and beautifully tiled. Elevator slow and you needed a card to operate. Common areas dark and poorly ventilated.
2 out of 5
by A verified traveler

Main "Lodge" building MUCH better than other bldgs

Posted Sep 8, 2014
Cons: They need to renovate the other, older buildings on the resort - right now - the only hospitable building is the main/lodge building.
We stayed at the "Purgatory Lodge" resort for a friend's wedding. The main "lodge" building actually has VERY NICE rooms, however we stayed in a separate, much older building called the "Village Center" building. Our room in the VC building was quite disappointing - old, run-down, horrible lumpy pillows, no light in the bathroom where the shower was, etc. I would NOT recommend that anyone rent rooms in any other building besides the main "lodge" (i.e., the same building where the front desk is located). The main/lodge building has obviously been renovated and is kept up much better than the other older buildings on the resort. I would NEVER stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful natural surroundings

Posted Sep 3, 2014
Pros: that Tim, at the Registration Desk on Day #2, understood & excelled at CUSTOMER SERVICE (thanks, Tim, for making our trip wonderful)
Cons: Replacing the "attitude" of the pretty blonde girl at the Registration Desk on Day #2 who did not wish to help improve or even save our stay.
Location: Gorgeous, natural location -- lots of on-mountain activities for wide range of ages and abilities. Our 80-something-year-old even rode the zipline!
Although condo accommodations were clean and pleasant, our stay was rated completely different on Night #1 (too noisy to sleep) from Night #2 (different section of Kendall Blg and one floor up), which was very pleasant and incredibly restful. Upon approaching front desk staff on Morning #2, we were treated wonderfully by a male staff member who was quick to relocate us to another room in a different section of the same building although, while he was moving us, we were informed by a female staff member that they ABSOLUTELY COULD NOT do that. Wh-wh-what?!? We were, after all, moved to another (similar) room in the same building and had a very restful, pleasant stay. THANK YOU, sir, for the excellent customer service!!
3 out of 5
Recommended
by Ginafrom New hampshire

Purgatory ski condo, durango, Colorado

Posted Sep 1, 2014 on Hotels.com
This is a gorgeous property at the foot of purgatory ski area. We loved the ability to open the crank out windows and breathe the clean mountain air. Our room, however was very small. Possibly part of a larger condo. While we stayed for two nights, no one came to replace towels, replace coffee packets or make the bed. We realize that it is between seasons for this area , and the price was a fraction of the in season rate, but , if this is the standard procedure, Guests should be made aware of it. Our introduction to our unit was a plugged up toilet- before we even used it. Having said all of this, I am betting ski season would be a completely different story. It is a beautiful slope side property with a lovely restaurant, the sow's ear, right down the road. The fabulous dinner was a real bonus.
4 out of 5
Recommended
by william Hillsfrom Oak Ridge, TN

Posted Sep 1, 2014 on Hotels.com
I generally enjoyed my stay. There was no ice machine in the building where my room was located The nearest ice machine was in another building where my friends were located, but unlike us, my friends had no ice bucket. People at desk were very cordial.