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Nothing to complain about at all. If you get a room that’s at the far end of the hotel you have to have a good sense of direction. I was on the first floor but had to get a lift to the second, then walk over the corridor above an archway, then get a lift back down to the first floor. I was just getting used to it when I had to come home. It didn’t spoil anything, just kept the old mind alert. I would definitely go back there if I visited Durham again. Handy position too and good parking facilities.
Elaine
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 8, 2024
Thank you for your review and the feedback on your stay.
A brilliant two-day stay! Couldn’t find fault anywhere. All the staff were lovely and friendly and helpful, whilst still being professional. Exceptionally clean everywhere. We always stay there for special occasions.
The property was in a great location and easily accessible from the A1. Great price and great accommodation.
Mal
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 28, 2023
Thank you for your review and the feedback on your stay!
6/10 Okay
Sue
Traveled with partner
Nov 27, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Convenient and central location. Sadly, the hotel looked a little tired in places and breakfast, although plentiful, was a little disappointing in terms of food quality.
Sue
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 28, 2023
Thank you for your review and the feedback on your stay.
Lovely Cathedral suite. Excellent except the bathroom bin hadn’t been emptied after previous guests, soap dishes also dirty and the Jacuzzi wasn’t working.
Melanie
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 20, 2023
Thank you for your review and feedback on your stay!
In need of a facelift. Staff were poor. A hotel without a restaurant. Check in allegedly 3 pm however room not available until 4:30. Bar has poor selection of drinks. Hotel extremely convenient for visiting Durham centre.
Everything was excellent.
If there was one point to improve on, breakfast should be included or at least cheaper than £14, which is very expensive.
Other than that, all brilliant.
Had a wonderful day in Newcastle and also went to Seaham on the coast, thankfully weather was gorgeous and very warm for November!
Angela
Stayed 4 nights in Nov 2023
Response from Delta Hotels by Marriott Durham Royal County on Nov 13, 2023
Thank you for your feedback! We are delighted to hear you enjoyed your visit and hope to welcome you back again soon.
Lovely stay. Great location. Rooms really comfortable.
ELIZABETH
Stayed 3 nights in Oct 2023
Response from Front Desk on Nov 1, 2023
Thank you for your review and the lovely feedback!
6/10 Okay
Verified traveler
Oct 29, 2023
Liked: Staff & service
Disliked: Cleanliness
Just average
Just ok, staff helpful and friendly. Room dated, old and dark furniture. Poitnless having a T.V if it doesn’t even pick up national chanels. Fridge full of half eaten food from previous guest. Bathroom has mould on the sealant and grout.
Bar was spacious and drinks reasonably priced.
Verified traveler
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 30, 2023
Thank you for your review and the feedback on your stay - this will be passed onto the relevant team members.
Lovely welcome glass of wine, checking in and out was easy. Room was lovely, clen and comfortable. Good desk to work on and lighting and plenty of charging points.
Beautiful city views.
Wesley
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 18, 2023
Thank you for your review and the lovely feedback on your stay!
8/10 Good
Abigail
Business traveler
Oct 17, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A faded jewel of Durahm
A once great hotel has been devalued but the staff were amazing. Noisy room lots of things didn’t work, kettle air on/heating. But staff really great
Abigail
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 17, 2023
Thank you for your review and the feedback on your stay.
Very welcoming staff. We arrived very early & were immediately offered a room to settle into. Very good location for walking to Cathedral, Castle & downtown area. Great breakfast
Seth
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 17, 2023
Thank you for your review and the lovely feedback!