Ratings based on 125 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Mar 11, 2015
Stayed here three nights while visiting my niece at UNC. Other than that the ice machine was not working, no complaints. Quality Marriott location.
Comment from Hotel Management
Mar 12, 2015 by Bill C, Hotel Management
Dear Valued Guest, Thank you for your feedback. I have had my Chief Engineer check the ice machines on all floors and none were found not working. A couple of them are tricky to operate, I am truly sorry. We have a great location right off I40, close to 540 and 5 miles from the airport. We look forward to your next visit. Sincerely, Bill C General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 18, 2014 on Hotels.com
Comment from Hotel Management
Jan 31, 2015 by Bill, Hotel Management
Dear Valued Guest, Thank you for the 4 star rating. We look forward to your next visit. Sincerely, Bill C General Manager
5 out of 5
Recommended
for Couples
by Stevefrom Marietta, GA

Great place for a Duke visit

Posted Nov 18, 2014 on Hotels.com
Will gladly stay there again next time we visit Duke University.
Comment from Hotel Management
Jan 31, 2015 by Bill, Hotel Management
Dear Steve, Thank you for your feedback. We appreciate the 5 star rating. We are conveniently located right off I40 which makes it easy to get to Duke, UNC and NC state colleges. We are also 5 miles from the airport. We look forward to your next visit. Sincerely, Bill C General Manager
2 out of 5
by A verified travelerfrom Seattle, WA

We Just Wanted to Rest

Posted Oct 20, 2014
Pros: Staff was OK, helpful.
Cons: Ummm, read my review.
Location: Fairly remote, quiet, though still in the middle of Research Triangle, for those that require that proximity.
On a quick trip to Durham to attend a funeral, I purposely booked into the Marriott at Research Triangle to get away from the hustle and bustle and noise of the airport area. We just wanted a quiet place to rest between our 12 hour plane flights that sandwiched the funeral we were there to attend. We arrived after midnight on Friday and had our rooms available with little wait. I was kind of suspicious of the location of the rooms, on the ground floor just down a short hallway from the bar/restaurant and main desk, but was too tired to object. Our first night proved fairly quiet with the normal in/out door closure noises you get at a hotel. After picking up our rental car, (back at the airport that we had to get a taxi for, since the hotel shuttle wouldn't take us to the car rental location at the airport), and a leisurely breakfast, we returned back our rooms at the hotel for a quick nap before the funeral. This period, between 11am and 1pm, was punctuated with lots of door closings, loud talk and of all things, a bosun's pipe being practiced! After the funeral, and an early dinner off site, we returned to our rooms at about 8:30pm to get some sleep before checking out the next morning at 4:30am for our return flights home. This night was awash with nearly steady loud talk and laughing in the hallway, and uncountable door closures. It wasn't like it stopped at anytime, it was continuous the entire 8 hours! Needless to say, this was our last stay at this Marriott!
Comment from Hotel Management
Oct 23, 2014 by Bill, Hotel Management
Dear John, Thank you for your feedback, without honest feedback we cannot improve. Please accept my apologies for the noisy guests near your room. Guests are noisy from time to time in most hotels. Once reported we investigate and make the noisy guests quiet down. I wish you would have informed us of the noise so we could have acted. Also in regards to noise between 11 AM and 1 PM, that is typically not a quiet time for the hotel. Guests and staff are moving around and quiet isn’t generally a rule during that time, I am truly sorry you were disturbed. Again, I wish you would have reported the noise; we would have made an effort to keep things quiet near your room. We are normally a quiet hotel with mostly business travelers during the week. I will review your comments with the team so we can determine better ways to handle this situation in the future. Sincerely, Bill C General Manager
3 out of 5
by A verified travelerfrom Fort Campbell, KY

Posted Oct 17, 2014
Pros: The resturant staff was fantastic, the food was good but a little pricy. I had a cup of tea, scramble egg and one toast of bread that cost me $16.00
Cons: ensure that there is adaquate linnen, a microwave in every room.
Location: There was nothing in the vicinity. you had to leave the area to find an outside resturant or other things.
I checked in Friday morning and checked out monday morning, during that time on once the cleaning service came to my room. they left clean towels but never made the beds up nor tidy the bathroom. Having children with you and who constantly eat, you need a microwave in the room. there was no microwave. A coffee/tea dispenser is in the room with no coffee or tea bag. I ask for clean linnen saturday night because my son had an accident, he threw up all over the bed. I never received any clean linnen. I was informed by the night clerk that they did not have any to spare. I went out and purchase a blanket from walmart.
Comment from Hotel Management
Oct 21, 2014 by Bill, Hotel Management
Dear Emma, Thank you for your feedback, without honest feedback we can not improve. Please accept my apologies for the inconveniences you may have experienced. We clean the rooms and make up the beds daily unless guests request otherwise or put the do not disturb sign on their door. We do not have microwaves in the room, however we do have a microvave available for guest use. It seems odd that there would be no spare linens, we have plenty. If we did run low we would take linens from a vacant room to ensure our guests were taken care of. We have a great restaurant, Newton's, that serves breakfast, lunch and dinner. The food quality and service is fantastic. There are several restaurants in close proximity to the hotel, as well as, a Super Walmart less than 4 miles away. We are also right off I40 and only 5 miles from the airport. Thank you again for your feedback. We look forward to your next visit. Sincerely, Bill C General Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom Raeford, NC

Wonderful!

Posted Sep 28, 2014
Pros: I have never been disappointed in a Marriott. Loved it!
Cons: Fairies could carry your luggage to your room I guess.
Location: Very close (8 or so miles down the interstate) to Duke University Hospital, which is why we went.
The staff took care of our every need with a smile. The room was very nice. The beds were super comfortable. The pool was perfect. The food was wonderful.
Comment from Hotel Management
Sep 29, 2014 by Bill, Hotel Management
Dear theirmomrn, Thank you for your feedback. We have the friendliest staff in town. Marriott beds are some of the most comfortable in the business. Our pool is spacious and we have a whirlpool spa too. We take great pride in our food and beverage offerings, thank you for noticing how good it was. We look forward to your next visit. Sincerely, Bill C General Manager
2 out of 5
by A verified travelerfrom Atlanta

Not worth the money

Posted Sep 23, 2014
Pros: location to Raleigh
Cons: rooms were dated, airconditioner was a wall unit and loud...no mini-bar
We booked hotel far in advance to go to parent week-end at a near-by college and wanted a nice hotel Booked Concierge level for 2 nt at $250 a nt. after arrival we were given a standard room that was hot and stuffy and smelled. I went to front desk and they were very accommodating as if they knew this was a mistake. But informed us that concierge level is closed on week-ends. and gave us a coupon for a continental breakfast, and left a kitkat and reeces with 2 waters in our new room. My husband is an executive that travels extensively and this was a nice week-end away for us...the Marriott was dated and should not have sold an upgraded package when it was closed on weekend. Very disappointed and would most likely not stay there again.
Comment from Hotel Management
Sep 26, 2014 by Bill, Hotel Management
Dear Donna, Thank you for your feedback without honest feedback we can not improve. Please accept my apologies for the poor experience. There was an oversight on our part by leaving the system open selling concierge rooms when they were not available, I am truly sorry. I have reviewed this with the team so this error doesn't occur in the future. I disagree that we are dated. We just finished a complete revovation of our banquet space and replaced our pool deck this year. Our lobby and restaurant are modern and we will completely remodel our concierge lounge in December. Additionally, our wi-fi was upgraded in August. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. Sincerely, Bill C General Manager
3 out of 5
by A verified travelerfrom San Francisco

Stuck in 1985; Needs a remodel and better wifi

Posted Sep 19, 2014
Hotel staff was excellent, but the building and facilities are dated
Comment from Hotel Management
Sep 24, 2014 by Bill, Hotel Management
Dear Guest, Thank you for your feedback, without honest feedback we can not improve. I am sorry to hear you felt our hotel is dated. We just completed a 400K renovation of the meeting space in August, upgraded our internet in July and are renovating our concierge lounge in December. We also replaced our indoor and outdoor pool deck this year. I feel we are far from dated. We do have the friendliest staff in town. They make a point to go out of their way to make our guests feel welcome. I will share your comments with the team. Sincerely, Bill C General Manager
5 out of 5
Recommended
by Chrisfrom San Jose

The Staff really wants you to have a good stay!

Posted Sep 13, 2014 on Hotels.com
Every encounter with the staff I really felt as though they were invested in my stay being successful. The staff at the bar in the evenings create a nice environment for those traveling alone. I'll be back next year!
Comment from Hotel Management
Nov 29, 2014 by Bill, Hotel Management
Dear Chris, Thank you for your feedback. It is nice to hear you had a great experience at the bar. The staff has been here for years and really go out of their way to make our guests feel at home. I will share your comments with the team. We look forward to your return next year. Sincerely, Bill C General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Not a Platinum Plus Experience

Posted Aug 28, 2014
Pros: I felt it was average
Cons: Service was unexceptional bordering on unfriendly
Location: Restaurants within a mile or two up the road. There was also a hotel restaurant if you don't want to go out.
Usually when I check into a Marriott I get treated very well as I have extremely high rewards status with this hotel chain. Usually the experience is memorable and great. Here I got handed a key that said welcome back rewards member after I gave the woman my number at check in. That was it. I don't even think that I got a smile with it. I also didn't get the room with the king bed we requested. It felt like two full beds instead. I hate to say it, but there are two or three other hotels within a few blocks of this place. They are the kind of chains that are usually a tiny bit cheaper but which give you a free breakfast also. I almost never feel this way about a Marriott, but I really wish I had stayed at one of the other hotels in the area instead ASSUMING that they were clean and friendly. When I left this place, I staid at another chain in another town, I got a smile at check in and a breakfast the next morning.
Comment from Hotel Management
Feb 28, 2015 by Bill, Hotel Management
Dear Valued Guest, Thank you for your feedback, without honest feedback we cannot improve. What you have described does not sound like a typical rewards member check-in at our hotel. We strive to make our rewards members experience exceptional, I am truly sorry we let you down I will share your comments with the team so we can improve going forward. Sincerely, Bill C General Manager