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Reviews of Ramside Hall Hotel, Golf and Spa

4 out of 5
Ramside Hall Hotel, Golf and Spa
Carrville, Durham, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, a bit pricey though compared to other similar places. The negative is being unable to spend much time in the spa, even when paying for the package deal.
Stayed 1 night in Mar 2024
Response from MC on Mar 31, 2024
Thank you for your review. I am sorry to hear this. Some of our spa package do give you more access than others.And you can certainly check on the day of a full spa pass is available to purchase.Kind regards

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leanne Leonard - Reservations Team on Mar 4, 2024
Good afternoon Graham, Thank you for your lovely review, We are very happy you enjoyed your stay with us We hope to see you again soon. Kind regards Leanne Leonard Reservations team

10/10 Excellent

Jonathan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and spa were great, just what we needed.
Stayed 1 night in Feb 2024
Response from Leanne Leonard - Reservations Team on Feb 22, 2024
Thank you for your review Jonathan. We hope to see you again in the futureKind regards Leanne LeonardReservation team

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, room was clean and tidy, evening meal in Rib Room one of the best steaks I’ve ever had.
Response from Leanne Leonard - Reservations Team on Feb 19, 2024
Good aftrenoon Andrew,Thank you for your great review, We are very happy to read your experience was great and you enjoyed the rib room. We hope to see you again soon. Kind regards Leanne LeonardReservation team

10/10 Excellent

Camilla

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely stay. Good gym facilities and nice pool and steam room. Rib room food was excellent.
Stayed 1 night in Feb 2024
Response from MC on Feb 7, 2024
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneReservations Team

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings, well maintained with a 'feel good' feeling. Very attentive staff who seem dedicated to making you feel important
Stayed 1 night in Feb 2024
Response from MC on Feb 6, 2024
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneReservations Team

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay, was even given a free room upgrade!
Stayed 1 night in Jan 2024
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review LukeWe are very happy you enjoyed your stay and room upgrade. We hope to see you again very soon.Kind regards Leanne LeonardReservation team

8/10 Good

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review BernadetteWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Lloyd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review LLoyd,We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Bradie

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review BradieWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

6/10 Okay

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were all very friendly and helpful. The entrance and the adjacent sitting areas are well maintained and nicely decorated. The corridors to the rooms are a little tired woth scuffed tables and slightly dirty carpets. The food in the carvery was wrll below average so we didn't eat in the hotel on the second night. Our room was spacious and well equipped. Some of the furniture in it was a little tired however overall our room was nice.
Stayed 2 nights in Jan 2024
Response from Leanne Leonard - Reservations Team on Feb 12, 2024
Good aftrenoon Lawrence, Thank you for your review I am very happy our reception team impressed you and i appreciate your feedback. We hope to see you with us in the future. Kind regards Leanne LeonardReservations team

10/10 Excellent

Isobel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On thing they need to do is have better lighting in the rooms. It was so dark even with all the lights on I had to use the torch on my phone to read anything. Also - we asked for feather pillows and a blanket as the rooms are usually too hot for us. It was miles too hot. the bed was really comfy though and the hotel is very nice.
Stayed 1 night in Jan 2024
Response from MC on Feb 6, 2024
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneReservations Team

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
nice Hotel, easy parking and comfortable
Stayed 1 night in Jan 2024
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review KevinWe are very happy you enjoyed your stay and you liked the hotel. We hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review Holly. We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

2/10 Terrible

Connie

Stayed 2 nights in Dec 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review ConnieWe hope to see you again very soon.Kind regards Leanne LeonardReservation team

2/10 Terrible

Richie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Feb 12, 2024
Good aftrenoon Richie,Thank you for your email, I am very sorry to see this and please be assured our management has been made aware. Kind regards Leanne Leonard Reservations team

10/10 Excellent

Donyia

Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review DonyiaWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

4/10 Poor

Emma

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Check in was friendly and helpful, room was ready for 2.45pm. Initially the room looked clean however we noticed a large ball of hair on the wall of the shower, clearly this was not cleaned luckily we did not touch it. The pool area was so busy and not a relaxing experience at all we only stayed 10 minutes it was chaos. We reported the room issue to reception and they were unable to move us however they did send someone to clean the room. But we were offered no other compensation on the evening or when we checked out the next day. We have stayed here a number of times but won’t be returning
Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Feb 12, 2024
Good afternoon Emma. Thank you for your review and feedback. I am sorry to read your experience and please be assured our management have been made aware. We do hope to see you again in the future. Kind regards Leanne LeonardReservations Team

4/10 Poor

Keith

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review KeithWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

8/10 Good

Oluremi

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review OluremiWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Gavin

Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review Gavin,We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

2/10 Terrible

Charlotte

Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review Charlotte. We hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with nice food
Great hotel with great restaurants and pool complex
Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review Patrick,We are very happy you enjoyed your stay and the restaurants and pool, We hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Esme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review Esme We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

6/10 Okay

cristobal

Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review Cristobal,We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Party and Overnight
Great welcome, lovely spacious room with comfortable beds. My only downside was having glass panels in the bathroom door as this reduces privacy, plus the shower over the huge bath was so powerful, it kept jumping off the wall bracket and spraying water everywhere - not ideal with the small shower screen, so a bit of mopping up needed on the bathroom floor! Excellent buffet breakfast, best selection of fruit I’ve come across and some lovely hot items too. Christmas Party was a good night with decent food for this type of event, would have been better with one less seat per table row, so there was a little more elbow room and space to get in and out of the places, but that was the only downside.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review, We hope to see you again in the future. Kind regards Leanne Leonard Reservations Team

10/10 Excellent

Roderick

Stayed 1 night in Nov 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review Roderick We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

6/10 Okay

David

Stayed 1 night in Nov 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review DavidWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Rozina

Stayed 1 night in Nov 2023
Response from Leanne Leonard - Reservations Team on Jan 24, 2024
Thank you for your review, Rozina. We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Room is decorated really nice and cosy. The free use of the pool and sauna/steam room is a nice bonus. Swimming pool area is spacious and a high standard. Had dinner at the Asian fusion restaurant wow the food is incredible, one of the best meals we’ve had in a long time!
Stayed 1 night in Nov 2023
Response from MC on Nov 13, 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie Crane Ramside Reservations

10/10 Excellent

Roderick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MC on Nov 13, 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie Crane Ramside Reservations

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheeky night away
Treat ourselves to a little night away. Check in at the hotel was very smooth and the staff very welcoming & friendly. They booked a slot in the spa for us & it was lovely to relax in the pool, steam room etc. The changing facilities were very clean. We dined in the carvery in the evening, where the food was delicious and plentiful. We thought the prices of food and drink were very reasonable. A lovely setting too. We’ll definitely return 😊
Stayed 1 night in Nov 2023
Response from MC on Nov 7, 2023
Thank you for your review, we are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneRamside Reservations

8/10 Good

Claire

Stayed 3 nights in Oct 2023
Response from MC on Nov 6, 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneRamside Reservations

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Premier rooms are stunning the bathroom is huge and the food in the fusion restaurant is first class. Would highly recommed this hotel.
Stayed 1 night in Nov 2023
Response from MC on Nov 6, 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneRamside Reservations

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from MC on Oct 31, 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneRamside Reservations

8/10 Good

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Oct 2023
Response from MC on Oct 27, 2023
Thank you for your review we are pleased you enjoyed your stay with us and look forward to seeing you again.Marie CraneRamside Reservations

8/10 Good

Nina

Stayed 3 nights in Oct 2023
Response from Leanne Leonard - Reservations Team on Nov 16, 2023
Good afternoon Nina, Thank you for your review, We hope to see you again in the future. Kind Regards Leanne LeonardReservation team

8/10 Good

Vicky

Business traveler
Liked: Amenities
Really lovely venue. Staff were so friendly. Food in the Asian restaurant was lovely and the spa facilities are amazing! Room was lovely and big and an epic sized bath! My only criticism would be that the shower head needs a good clean, but other than that it was great and I will be back!
Stayed 1 night in Oct 2023
Response from MC on Oct 27, 2023
Thank you for your review we are pleased you enjoyed your stay with us and look forward to seeing you again.Marie CraneRamside Reservations

6/10 Okay

Simon

Traveled with partner
The reception staff weren’t particularly attentive or welcoming. The bar staff were very friendly and polite. Our room was in a noisy location. Nice breakfast. Overall I would have expected more for the price paid.
Stayed 1 night in Oct 2023
Response from MC on Oct 27, 2023
Thank you for your review we are pleased you enjoyed your stay with us and look forward to seeing you again.Marie CraneRamside Reservations

10/10 Excellent

Adam

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. The room was very luxurious and well spaced , amazing nights sleep as the bed was amazing. We went for breakfast and it was the best breakfast I’ve had at a hotel.
Stayed 2 nights in Oct 2023
Response from Leanne Leonard - Reservations Team on Oct 29, 2023
Thank you for your review, I am very happy to read you enjoyed your stay and especially that you enjoyed breakfast. We hope to see you again soon. Kind regards Leanne reservation team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MC on Oct 23, 2023
Thank you for your review, we are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie Crane

2/10 Terrible

Jeff

Business traveler
Disliked: Cleanliness, staff & service
No heating, broken glass and broken shower.
The hotel swimming pool was lovely as was the food but my room had no heating and broken glass on the floor. I reported this to reception but nothing was done. Also the shower was broken on the wall and low pressure/blocked on the rainforest head. Not impressed if I had my family with me I would have refused to stay in the room.
Stayed 1 night in Oct 2023
Response from MC on Oct 20, 2023
So sorry to hear this. Can i ask what when you stayed and what room? We can then pass onto the relevant manager to look into this for you.Kind regardsMarie Crane

6/10 Okay

stephen

Liked: Staff & service
Poor food
The hotel room was lovely nice comfy twin beds ,how evey the restaurants let your hotel down the worst ever breackfast i have ever eaten or not as the case maybe, very disappointed to say the vey least.
Stayed 1 night in Oct 2023
Response from Leanne Leonard - Reservations Team on Oct 14, 2023
Thank you for your email, I am very happy you enjoyed your stay and room. Please accept my apology your experience is the carvery was not great and be assured this has been passed to our management team. We hope to see you again in the future. Kind regards Leanne LeonardReservation team

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MC on Oct 6, 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie Crane

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from MC on Oct 6, 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie Crane

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MC on Oct 3, 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie Crane

10/10 Excellent

Javid

Traveled with family
Liked: Amenities
Excellent
Stayed 1 night in Sep 2023
Response from MC on Sep 30, 2023
Thank you for your review, we are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneRamside Reservations

10/10 Excellent

Iain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MC on Sep 30, 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie Crane

10/10 Excellent

Milissa

Stayed 1 night in Sep 2023
Response from Leanne Leonard - Reservations Team on Oct 9, 2023
Thank you for your review Milissa, I am very happy you enjoyed your stay. We hope to see you again very soon. Kind regards Leanne LeonardReservations team