“Comfortable, but not very helpful staff”
We booked this hotel as it was an inexpensive rate for the weekend, and claimed to be four-star. The amenities looked great, and it seemed like a good choice. However, in Dusseldorf, we realised the hotel wasn't in the city - and almost an hour away on the tram, in Ratingen. We were so far out, it wasn't worth the time going in to Dusseldorf and back, so we were stuck in the tiny town. The hotel was comfortable. I can't fault the room, although the decor was a little feminine, with yellow stripes. The bathroom was definitely 4-star, with a fantastic power shower. The beds were very nice, with top quality matress and duvet. However, it was listed as one of the amenities being tea and coffee maker in room. We were really looking forward to this - a cup of tea finally! Alas, no such device was to be found. And when I enquired I was told this was exclusively for the fourth floor. I asked if it was possible to get one, or get a cup of tea, and I was very rudely told no, and then the man at the desk started doing other things. Also, at check out, I simply received "Ok you are checked out" and no other communication, such as "Did you enjoy your stay". Staff were very curt, and not helpful at all. Overall, the hotel is far away, but the rooms are nice. I don't see why it is four star, really, because I have stayed in better three star hotels, and it really lacks amenities. Also, having to PAY for the the steam room and gym was another disappointment.