Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by MIKE from NUEVO LAREDO, TAMPS MX

GREAT HOTEL , CLOSE TO CASINO

Posted Mar 25, 2014
Pros: ROOM WAS GREAT
GREAT ROOM BETTER PRICING, STAFF WAS AWSOME, WOULD RECOMMEND TO EVERYBODY
Comment from Hotel Management
Apr 7, 2014 by Norma, Hotel Management
Mike, Thank you for sharing your kind words and generous review of your stay with us. Our team is immensely pleased to know that your experience with us was a pleasant one. Thank you for being our valued guest and we centainly hope to be of service to you again when you're in Eagle Pass. Sincerely, Norma
5 out of 5
Recommended
for Everyone
by louis from San Antonio , texas

Great hotel near downtown

Posted Mar 5, 2014
Hotel was nice with all comforts of home plus a great free breakfast to start the day. Keep coming back for those reasons.
Comment from Hotel Management
Mar 20, 2014 by Norma, Hotel Management
Dear Louis, Thank you for your kind review of your stay with us. Our staff is pleased to know that your experience with us was a pleasant one. We certainly hope to continue to be of service to you and see you soon. Thank you, Norma
4 out of 5
Recommended
for Everyone
by Gracie from San Antonio

Nice & clean

Posted Mar 3, 2014
Walking into the hotel was very nice -- it smelled clean and we were greeted by a front desk receptionist. The rooms were clean and nice for the price. The only pitfalls for me where it seemed as though the heater was running in the hallways. Waiting in the hallway for the elevators or just walking out of our cool rooms, it felt sweltering and humid. Breakfast items were running short and the trash was overflowing. Maybe it was a busy weekend and the one lady they had taking care of it all was short-staffed, who knows but that could have used some work. Either way, we had a great experience overall and would probably be back if we ever visited Eagle Pass again.
Comment from Hotel Management
Mar 20, 2014 by Norma, Hotel Management
Gracie, Thank you for your kind comments of your stay with us. Our main goal is to provide the best customer service to all of our guest. The items mentioned will be passed on to our department heads so they can be taken care of. Thank you again and we hope to see you soon. Sincerely, Norma
5 out of 5
Recommended
for Families
by Ashley from San Antonio, TX

Hotel was amazing

Posted Feb 11, 2014 on Hotels.com
LOVE THE SERVICE, PEOPLE DIDN'T BOTHER YOU THE ROOM AND RESTROOM WAS CLEAN BED WAS COMFERBALE AND PILLOWS TOO IT WAS A NICE QUIET NIGHT I HAD LOVED IT WILL RETURN AND ANOTHER GUEST
Comment from Hotel Management
May 24, 2014 by Norma, Hotel Management
Ashley, Thank you for being our guest! We are glad you enjoyed your recent stay at the Holiday Inn Express. We understand that you have a choice and we appreciate that you selected our hotel for your lodging needs. We are committed to proving the very best quality and customer service. Sincerely, Norma
3 out of 5
Recommended
for Couples
by Corp from San Antonio

Great hotel, quiet

Posted Feb 3, 2014
Pros: everything
Cons: friendlier front desk staff
Location: plenty of places to eat and shop within a short driving distance.
Just stayed the night last minute after our day at kickapoo. Everything was in close proximately. The room was pleasant, clean, and comfortable. Will stay again if we go back. Only negative was that the front desk clerk didn't seem like he wanted to be there, but I only dealt with him to check into our room. No big.
Comment from Hotel Management
Mar 20, 2014 by Norma, Hotel Management
Dear Corp, Thank you for your kind comments. Our main goal is to provide the best customer service to all of our guest. We understand you have a choice and we appreciate that you selected our hotel for your lodging needs. We look forward to serving you in the future. Sincerely, Norma
5 out of 5
Recommended
for Business Travelers
by MrsNicholsBray from San antonio

Nice hotel

Posted Jan 20, 2014 on Hotels.com
Enjoyed my stay
Comment from Hotel Management
May 24, 2014 by Norma, Hotel Management
Mrs. Nichols, Thank you for your review. Our main goal is to provide the best customer service to all of our guest. We hope to see you soon. Thank you, Norma
4 out of 5
Recommended
for Everyone
by jo from corpus christi, tx

Nice hotel

Posted Jan 7, 2014
5 out of 5
Recommended
for Everyone
by Patricia from Austin, Tx

Nice hotel with big rooms.

Posted Jan 3, 2014
Pros: See above
Cons: The front desk employees did not look very profesional even they did their job well. They are the face of the hotel
Location: The location is perfect. Went to visit a family member that was in the Fort Duncan Hospital.
I like this hotel for the rooms and hot breakfast.
Comment from Hotel Management
Mar 20, 2014 by Norma, Hotel Management
Patricia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our main goal is to provide the best customer service to our guest. Thanks again for staying with us and we hope to see you soon. Norma
2 out of 5
Recommended
for Business Travelers
by Alex cabrera from cabrera

This traveler left a rating score only Posted Jan 3, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by rosa mendoza from eagle pass, texas

birthday party

Posted Dec 31, 2013 on Hotels.com
everything went real good with the hotel no problems