Lobby

Reviews of Towneplace Suites Eagle Pass

2.5 out of 5
Towneplace Suites Eagle Pass
2033 North Veterans Boulevard, Eagle Pass, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 183 out of 267 reviews" "
Rating 8 - Good. 54 out of 267 reviews" "
Rating 6 - Okay. 13 out of 267 reviews" "
Rating 4 - Poor. 6 out of 267 reviews" "
Rating 2 - Terrible. 11 out of 267 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from GM on Aug 9, 2023
We apologies for any inconvenience.

10/10 Excellent

Ruby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent
Stayed 1 night in Feb 2023
Response from GM on Feb 21, 2023
Thank you for staying with us.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
High nightly rattle, rude management
Overall ok. Upon check in I requested a late check out and was told sure. There was no note left so the next morning my wife was treated rudely our check out. Breakfast was cold and comparing to there properties of the same name, their options were pretty disappointing for what we paid. This location has gone up on their prices and yet their service is under rated.
Stayed 1 night in Feb 2023
Response from GM on Feb 16, 2023
Good morning Mr. Hiracheta, I apologize for the inconvenience I do want to clarify at no point was your wife treated rudely, I spoke to her to verify check out time and pet fee, Our breakfast is a Marriott standard and is what we are required to serve, Our menu has changed in the past couple of months, maybe you were not aware. Thank you for staying with us.

10/10 Excellent

Nadia Valdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Rolando

Stayed 1 night in Oct 2022

10/10 Excellent

Pablo

Stayed 1 night in Jul 2022

10/10 Excellent

josefa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like my room and Ido not like the alarm is on to early
Stayed 1 night in Jul 2022
Response from GM on Jul 5, 2022
Thank you for staying with us. We will defiantly look into the alarm.

8/10 Good

ELIZABETH

Stayed 1 night in Apr 2022

10/10 Excellent

Frank

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, very clean, roomy, and staff is knowledgeable and helpful.
Stayed 1 night in Apr 2022
Response from GM on Apr 11, 2022
Thank you for staying with us. Hope to see again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really spacious suite. Perfect for our trip.
Stayed 1 night in Feb 2022
Response from GM on Feb 28, 2022
Thank you for your preference!

10/10 Excellent

Chase

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
A+ great place to stay. Very nice room and pleasant staff. Will stay again
Stayed 1 night in Feb 2022
Response from GM on Feb 22, 2022
Thank you for staying with us, Hope to see you again.

10/10 Excellent

Jaime

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from GM on Feb 15, 2022
Thank you for staying with, we strive to make your stay memorable.

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
mucho bueno
Wonderful stay
Stayed 1 night in Jan 2022
Response from GM on Jan 12, 2022
Glad you enjoy your stay, Hope you visit us again!!!

2/10 Terrible

Teressa

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Misleading photos, dirty, outdated, unhelpful front desk staff. 100$ pet fee! 200 bucks for an old, dirty room.
Stayed 1 night in Jan 2022
Response from GM on Jan 7, 2022
We are sorry you see our hotel this way, We did offer to waive the cancelation fee, with a full refund, you refused and decided to stay the night. Despite you not alerting the front desk of your pet, our pet policy and fees are disclosed though Expedia. Sorry we didn't meet your expectations, Have a Safe travel.

8/10 Good

Karla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater of my room wasn’t working
Stayed 1 night in Jan 2022
Response from GM on Jan 5, 2022
We will check on the room, Thank you for letting us know

8/10 Good

Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was very nice and helpful!
Stayed 1 night in Dec 2021
Response from GM on Jan 5, 2022
Thank you for staying with us!

6/10 Okay

Raffaele

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from GM on Nov 29, 2021
Thank you for staying with us.

10/10 Excellent

Migdelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at this location and I loved it. I’ll definitely be back
Stayed 1 night in Nov 2021
Response from GM on Nov 29, 2021
Thank you for staying with us. Hope you visit us again soon.

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from GM on Nov 23, 2021
Thank you for staying with us.

10/10 Excellent

Mayra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and smells clean.. Room was nice, great temperature and clean too. Just the toilet was not working at first and my husband fix it right away.
Stayed 1 night in Oct 2021
Response from GM on Oct 24, 2021
We appreciate your feed back, Thank you for staying with us!!

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. Hotel was very clean and well taken care of. The staff was very helpful and efficient, especially Brandon at the front desk.
Stayed 1 night in Oct 2021
Response from GM on Oct 24, 2021
Thank you for staying with us!

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from GM on Oct 20, 2021
Thank you for staying with us.

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from GM on Oct 17, 2021
It was great having you stay with us. Hope you visit again soon.

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from GM on Oct 17, 2021
Thank you! Hope you visit us again.

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2021
Response from LM on Sep 7, 2021
Thank you!

10/10 Excellent

Rita

Stayed 8 nights in Aug 2021

2/10 Terrible

April, San Antonio

Disliked: Cleanliness, amenities, property conditions & facilities
Unimpressed
Stayed 1 night in Aug 2021
Response from LM on Aug 24, 2021
We would like to here about your experience. Please let us know.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Double charged , expedia charged me and the hotel did not honor my reservation and i had to pay again
Stayed 1 night in Aug 2021
Response from LM on Aug 22, 2021
Please contact, our hotel to further discuss this issue, we have not been aware of it, and would like to resolve it for you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanderers
Loved our stay here. Room was spacious, quiet and very clean. We love visiting Eagle Pass and will definitely stay here again.
Stayed 5 nights in Aug 2021
Response from LM on Aug 16, 2021
Thank you, for staying with us. Hope to see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Family stay review
Rooms were ok but my reservation included one room with handicap accessible bathroom which I didn’t requested. One bathroom needs plumbing attention.
Stayed 1 night in Jun 2021
Response from LM on Jun 23, 2021
Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked that academy is next door. needs better breakfast service
Stayed 1 night in Jun 2021
Response from LM on Jun 15, 2021
Thank you for staying with us.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Awesome place! Friendly and courteous check in personnel, comfy beds, tasty breakfast, and felt very safe.will stay here again.
Stayed 1 night in Apr 2021
Response from Laura on May 2, 2021
Thank you! Hope you visit us again soon!!

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Laura on Mar 22, 2021
Thank you! Hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Management. on Feb 11, 2021
Thanks for your feedback. Please let us know what we could have done to make your stay better.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing for a Marriot property, I felt more like I was staying at a thirty year old budget hotel than a hotel younger than 5 years old. Maintenance was lacking or seemed nonexistence throughout the property. Front desk seemed out of place for any hotel I have ever stayed at but more like a convenience store counter. The room we received was incorrect, we reserved double beds but got a king with a sofa sleeper. Room became impossible to navigate ( 4 inches of space between beds) once we opened the sofa bed, basically you could only use one side to exit the king size bed or you had to climb over the sofa sleeper or risk hurting yourself on the sharp metal frame of the sofa sleeper. The bathroom was infested with ants in the sink on the toilet, shower, floor and walls. The toilet would not refill with water unless you giggled the handle and the shower edges had mold. One last thing was the amenities, hand soap and shampoo, I swear they must have ran out and raided a motel six.
Stayed 1 night in Jan 2021
Response from Laura on Jan 13, 2021
We apologies for not meeting your expectations, It is impossible to book a double bed room since we have none available till September 2021, I don't know who confirmed your room type. We fumigate for all types if insects monthly or as needed, we did have maintenance check your toilet and it was working fine. once again we apologies for the inconvenience.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the clean rooms. There wasn't really anything i didn't like.
Stayed 1 night in Dec 2020
Response from GM on Jan 6, 2021
Thank you for your preference. Hope to see you again soon..

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from GM on Dec 29, 2020
Thank you for staying with us!

6/10 Okay

sylvia l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness was ok. I saw a couple of ants in the Kleenex box and a bug in the shower. Never seen that at this place. Was a little disappointed.
Stayed 1 night in Dec 2020
Response from GM on Dec 14, 2020
Thank you for your feedback we will make sure this does not occur in the future in any of our rooms.

8/10 Good

Juan

Stayed 1 night in Nov 2020
Response from GM on Dec 10, 2020
Thank you for your stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2020
Response from GM on Nov 24, 2020
Thank you!

10/10 Excellent

Marylan, San Antonio Texas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and the staff was very courteous and professional. The only thing that was wrong was the thermostat that didn't work and the fan on the a/c unit ran all night. Advised the front desk on checkout. This is an excellent property to stay you will enjoy your stay.
Stayed 1 night in Oct 2020
Response from GM on Nov 4, 2020
Thank you! Hope you stay with us again, we have addressed the issue.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location Friendly staff Big rooms Very small patio area Needs room upgrade
Stayed 1 night in Jul 2020
Response from Laura on Jul 26, 2020
Thank you for staying with us!

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from GM on Mar 17, 2020
Thank you!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome and staff was very friendly &helpful!
Stayed 1 night in Mar 2020
Response from Laura on Mar 9, 2020
Thank you for staying with us. Glad you had a great stay!

10/10 Excellent

Sylvia, San Antonio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, comfortable beds. Staff very friendly
Stayed 1 night in Mar 2020
Response from Laura on Mar 9, 2020
Thank you for staying with us, Hope you visit us again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place nice clean rooms and the front desk employee and manager were very pleasant and accommodating
Stayed 1 night in Feb 2020
Response from Laura on Mar 2, 2020
Thank you for staying at Towneplace Suites Eagle Pass. Hope you visit us again.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but can hear the traffic and noise from outside. Great staff!
Stayed 1 night in Nov 2019
Response from Hotel Management on Dec 20, 2019
Thanks for staying with us. Sorry about the noise from outside. Please let us know next time you are visiting, if available, staff can help you with a different room location.

8/10 Good

Alicia, Rhode Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best one out of the whole town. The town is low income. The town is the Pitts!
Stayed 1 night in Sep 2019
Response from Norma on Sep 24, 2019
Dear guest, Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Marriott. Again, thank you for your comments. Sincerely, Norma Salinas GM

8/10 Good

Jorge

Liked: Staff & service
Room was big n clean, except for the sifa mattress had old stains on it. Breakfast was ok, the eggs were not too good.
Stayed 1 night in Jul 2019
Response from norma on Jul 22, 2019
Dear guest, Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Marriott. Please accept our apologies for not meeting your expectations. Again, thank you. Sincerely, Norma Salinas GM