Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from YORKSHIRE

EXCELLENT CENTRAL LOCATION.

Posted Jul 23, 2014
Pros: LOCATION & ROOMS
I had an executive room on the top floor which was extremely spacious and comfortable. Good lively bar and very good location near the main square.
4 out of 5
Recommended
for Everyone
by A verified traveler from sirolu

The hotel is heart of the Gent. Perfect Location t

Posted Jul 18, 2014
Good hotel. Good Location. Helpfull stuff. Only shower can be renewed. l can stay again. And really big and comfortable room
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel...with a few tweaks could be great!

Posted Jul 17, 2014
Pros: Great location. Nice building and decor (I believe we had a recently renovated room). Nice courtyard. Friendly frontline staff. Clean. Secure parking
Cons: SEE PREVIOUS COMMENTS - easily resolved small things such as better info/signage and better towels. Seemed like a lack of overall management.
Location: Close enough to walk to the center.
Overall a nice hotel BUT lots of small easily resolved details badly letting it down. Handle on door of public toilet fell off, no hooks on backs of public toilet door (for women to hang bags on), broken glass in the car park, badly laid out room (HUGE 'living' area but mainly empty wasted space, HUGE bathroom yet shower was not separate but in the bath). Obviously refurbished and nicely decorated room, yet shower screen was old and had ingrained dirt and limescale along the bottom, scratchy towels. Lack of info/signage everywhere. Found the hotel ok, but couldn't see how to get into the car park - had to stop out the front and go in to ask at reception. Room info said sauna was open 24hrs but sign on sauna door said 5am-10pm. Food at breakfast was lovely (and good variety), however there were basic items missing. To be fair we arrived late (about 20mins B4 the end) but despite there still being a reasonable amount of food left I couldn't find any saucers or tea spoons anywhere, and there was no bin to put teabags etc in next to the drinks station. The waffle maker (which I have never seen anywhere B4 in a hotel) was great but started beeping very loudly after I put in the mixture in - I couldn't work out what the problem was. A staff member finally came over and without a word (giving the impression that this is a common everyday occurrence) flipped the top of the machine over - how hard would it be to have a sign by the side of the machine explaining how to work it?
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel

Posted Jul 15, 2014
Good location within walking distance to all the sites. Large comfortable room, tea making and bar fridge. What more could you want?
5 out of 5
Recommended
for Everyone
by Mark from Ascot

Good hotel in great location

Posted Jun 15, 2014
Pros: Room and location.
Very good hotel in a great location for exploring a beautiful city. The superior room was modern, spacious and very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent quality hotel near the centre

Posted Jun 3, 2014
Excellent location, good rooms, good facilities. Breakfast was fine - plenty of everything - but a bit of a bun-fight unless you are prepared to wait for things to be replenished.
4 out of 5
Recommended
for Everyone
by Alastair from Edinburgh

Good hotel - great location

Posted Jun 2, 2014
Pros: Excellent central location, a nice room and very helpful and pleasant staff at reception
Location: Two minutes walk from St Bavo's Cathedral home to the wonderful Van Eyck altarpiece
we enjoyed a very pleasant stay in a really beautiful city
4 out of 5
Recommended
for Everyone
by Bill from San Francisco

A 4 star hotel in the Old Town

Posted May 17, 2014
Pros: Parking available and close to the action.
Cons: No comment.
Location: Within easy walking distance of most of the popular sites.
We were surprised to find that the hotel has been totally renovated with all modern facilities.
4 out of 5
Recommended
for Everyone
by Elaine from Lincolnshire

Great hotel close to everything

Posted May 14, 2014
Pros: Good service, good breakfast and clean tidy rooms.
Location: Lots to see and hotel is very central to everything - literally minutes from centre.
Long weekend to celebrate a birthday. Lots to see and do and great bars and restaurants - good choice. Good shopping too.
5 out of 5
Recommended
for Business Travelers
by Thomas from Ireland

Excellent - as always

Posted May 14, 2014 on Hotels.com
Stayed many times and never disappointed.. Excellent location & facilities. Carpet in breakfast room requires cleaning/replacement